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Technical problem: frequent display crash, black screen.


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#226
andinin

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WulvenWanderer wrote...

andinin wrote...

I do not think that this is possible but I am not an expert. I really do not know if it is a RAM issue or only the Windows Tools does not check the RAM correctly. This is something BioWare has to answer. If you think it is a RAM problem then maybe try to use a different diagnostic tool to check your RAM. A small error on your RAM could cause this problem. I have played DA:O without removing any RAM and had no problems. But for Mass Effect 2 I had to remove one stick.... strange....


I played DA:O with occasional crashes, but nothing every really serious or computer stopping. Diagnostic tool like what?

For the record I have never had problems with RAM before... except for on a different computer related to Gothic 3 (and in that case it was the fault of the game for taking more RAM than the computer had).

@IcedDog -> Have you tried reinstalling the game? Or did this start happening at a specific point in the game? I dunno much about NVidia drivers...


There are different Tools to check your RAM. Windows has a own diagnostic tool. Left klick on the start button and write RAM in the command line, then Windows show you list of different availabe software on your PC. One software can be used to  check your RAM.  I have the OS Windows 7, maybe on XP it could be different but google will help you if necessary.

Another programm is Memtest86 (http://www.memtest86.com/) but this much more difficult to use then the Windows Tool.

#227
Nivekius

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The game was running smooth here for about 4 hours, until the first time it started to artifact/stutter followed with a black/white (chaotic checker board like) screen. I initially thought my graphics card died on me, even though it is not that old. Ever since then it has happened more frequent, I even reinstalled the game/drivers/andwhatnot etc (deleting save-game accidentally) but now it also happens at the start of the first vid just about when you see the illusive man's cigarette.

Just before it starts to crash when I alt-tab to the desktop I see the "vid driver stopped responding has recovered message" If I then go back to the game it will crash anyway, but if I press ESC quick I will get to the options screen (seems to not crash here) and be able to exit the game. Back on the desktop when I run a gpu stress test program like Gputool (techpowerup) or OCCT there are some issues. Gputool will have ridiculous amount of errors and OCCT GPU test will crash the system completely. However if I reboot first (after a game crash) before running a GPU stress tool they show no errors at all, running for 3 hours (the graphics card also gets a lot hotter in these tests then in game). I also used OCCT to stress test CPU alone and powersupply for 2 hours without any problem at all, the powersupply test makes the system run much hotter then any game.

I am a bit confused now, do the drivers somehow get corrupted during gameplay or is my vidcard just secretly dying? Can someone else test with a GPU stress tool just after crashing the game and look if they get similar results?

To add to my already long post, I just finished a 8 pass memtest86+ run without any errors at all.

Running on:
Intel Core 2 Duo E8500
Asus Rampage Formula
ATI HD4870, Catalyst 10.1
Windows 7 Ultimate 64bit

Modifié par Nivekius, 05 février 2010 - 01:02 .


#228
jn2002dk

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****UPDATE****

Ok, so i think i MAY have solved the issue on my computer at least

I've tried almost everything

Updating every driver imaginable
Reinstalling
Changing various graphics settings
Disabling stuff in the nvidia control panel
Renaming movies

Nothing worked

What i did was
I have 2 x 2GB ram sticks in my computer so as a final desperate attempt, i tried to disable half my ram in Vista, rebooted and started the game

I've just finished playing for 40 minutes with no crash, which is 8 times more than previous attempts
I can't be sure that it's all solved but it seems to work for me

Disabling ram in vista is done by running msconfig->boot->advanced options and setting max memory to half of the total system ram
After this, a reboot is nescessary

Maybe it can help somone else

Note that stress tests of my ram last night, yielded no result so i don't think i have faulty ram but no matter what it is, it seems like it might be solved

#229
Caprasia

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Getting very similar issues to most here, PC shuts down at random intervals, particularly during outside sequences/extended fights/conversations.

Box is clean and well ventilated

Intel Core Duo E6750 2.66GHz
Nvidia 8800GTS
2MB RAM
Vista Home Ultimate (Fully up to date) 32Bit

Have tried several driver versions with no result, problem didn't occur for quite some time, managed to playthrough once (around 40 hours) with no issues at all and then began experiencing the shut downs about 3-4 hours into the second.

Now waiting for fix rather than risk frying my PC.

Modifié par Caprasia, 05 février 2010 - 04:20 .


#230
zulu21

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Ive reached the limit of what I'm willing to do to fix this game. I shouldn't have to disable half my RAM in order to get the game to run.

#231
L3m0nTwist

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Nivekius wrote...

Just before it starts to crash when I alt-tab to the desktop I see the "vid driver stopped responding has recovered message" If I then go back to the game it will crash anyway, but if I press ESC quick I will get to the options screen (seems to not crash here) and be able to exit the game.


I've noticed this as well and I too have an ATI HD4870 with 10.1 drivers... when I preform the test I don't recieve any errors at all everything seems to be fine, but most of the time while this issue in-game happens I'm lucky if my PC doesn't crash outright and reboots itself or requires a reboot.

EDIT:
AMD Athlon™ 64 X2 Dual Core Processor 5000+ 2.59GHz
ATI HD4870 with Catalyst 10.1
6gb of DDR3 RAM
Windows Vista Ultimate 64-bit SP2

Modifié par L3m0nTwist, 05 février 2010 - 05:30 .


#232
L3m0nTwist

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zulu21 wrote...

Ive reached the limit of what I'm willing to do to fix this game. I shouldn't have to disable half my RAM in order to get the game to run.


I agree this isn't an issue with our rigs this is an issue with the game itself... I don't have to mod or edit any of my settings for any other game so why should I have to for this one. I play DA:O, Star Trek Online, Boardlands, Crysis, COD MW2, L4D2 and many others without have to dumb down my rig what makes ME2 so damn special?

#233
IcedDog

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WulvenWanderer wrote...
@IcedDog -> Have you tried reinstalling the game? Or did this start happening at a specific point in the game? I dunno much about NVidia drivers...

I didn't get very far in the game, right after my initial talk with the Illusive Man is as far as I got. I did try reinstalling the game once. I'm thinking about upgrading to Windows 7 and picking up some more RAM, something I've been considering anyway, maybe that will help.

#234
zulu21

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IcedDog wrote...

WulvenWanderer wrote...
@IcedDog -> Have you tried reinstalling the game? Or did this start happening at a specific point in the game? I dunno much about NVidia drivers...

I didn't get very far in the game, right after my initial talk with the Illusive Man is as far as I got. I did try reinstalling the game once. I'm thinking about upgrading to Windows 7 and picking up some more RAM, something I've been considering anyway, maybe that will help.


Are you running Vista? Cause If so, I can say the Windows 7 is a 500% improvement on Vista. But it would appear the game doesn't like more then 2GBs of RAM. But for other games more RAM is usually better.

#235
WulvenWanderer

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@IcedDog -> Do you have a single core CPU? I've read that that might cause issues with ME2 (especially with Windows 7).



My next plan is to try fixing Crossfire and seeing what happens. Up until now I had been led to believe that Crossfire simply combined GPU power. I've now learned that for some reason moronic ATI assigns one GPU to each of my screens... which kind of defeats the purpose of having two high powered video cards.



If that doesn't work I might consider the RAM thing. (though that seems a bit nasty)

#236
low8all

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zulu21 wrote...
...But it would appear the game doesn't like more then 2GBs of RAM. But for other games more RAM is usually better. 


More disinformation zulu? I have 8gb of RAM. 

Disabling RAM to get a game to work isn't the point. If you have bad or failing RAM, *that's* the point.  DIMM slots can also fail. If you have 2x2g sticks also make sure you have them in their proper slots and also make sure the timing is set properly in the BIOS.

Modifié par low8all, 05 février 2010 - 08:16 .


#237
zulu21

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Please ignore the troll.

#238
low8all

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The game *doesn't* care if it there is 2gb or 200gb. The only thing it cares about is having enough based on its requirements, which in this case, is a minimum of 1gb for Xp and 2gb for Vista/W7.

Where are reading that the game doesn't like more than 2gb - please post your source.

Modifié par low8all, 05 février 2010 - 09:48 .


#239
WulvenWanderer

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Is real life a source?



Like, actually doing stuff in the real world and tested it out to see if it works? That's what these people are doing. It's a solution that seems to work for some people, what's wrong with that?



I am about to try out the Crossfire thing... will update this post.

#240
low8all

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I'm sorry, what solution are you referring to Wulven?

#241
jamdor

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i solved my crash problems by removing the Curse gaming client. I saw it was running in the back ground and since i don't play WoW anymore i didn't need it.

4 days of some lengthy playing and not one crash yet. *fingers crossed while knocking on wood*

#242
Phadeds

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Hi i've recently bought Mass Effect 2, these are my specs



OS: Windows 7

CPU: Intel Quad Q9550

RAM: 4GB Kingston HyperX

GFX: XFX GTX 260 Black Edition

Audio is compatible

Latest Direct X



Whenever I start up my game it lasts for 2 seconds max before it crashes back to desktop and I get this message, I close close and it comes up again and again I click close. This is getting really frustrated, i've tried all the usual things like updating GFX drivers and running in administrator mode but it's to no avail.



Help please? :(

#243
Nivekius

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While further testing my graphics card I noticed OCCT has a drop down menu for shader complexity. It ranges from 0-8, so I thought using 8 would likely stress the card more. The moment I pressed go to run the test my system would crash, this seemed odd to me because with lower shader complexity it would run without too much trouble at all, for a very ong time. Also other games like Crysis or Borderland don't crash my pc like this.
Tried to find some more information on these instant OCCT crashes while using ATI cards. I found a thread on xtremesystems.org about it, the cards (some of them) basically crash because they can't handle the load (electric current). There are some explanations why these crashes are not related to the program code, one of them is that when you underclock the graphics card the program will run at shader complexity 8. So I underclocked my factory overclocked HD4870 to 750MHz for the GPU and 900MHz for the memory (Default clock for my card is GPU:800MHz and memory: 950MHz) using ATI Overdrive in the Catalyst Control Center. Did a quick OCCT GPU 8 shader complexity test of 15 minutes and have since been playing the game for about 1,5 hour without a crash yet. If this really has fixed it for me, then somehow ME2 generate more load then other games. Thought I would share this before I continue playing, perhaps someone could try this also even with an NVIDIA card.

Google:  "OCCT 3.1.0 shows HD4870/4890 design flaw - they can't handle the
new GPU test"
and you will find the forum thread. 

Modifié par Nivekius, 06 février 2010 - 12:08 .


#244
kayronjmGib007

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Well I just created this thread with my problem:



http://social.biowar...6/index/1004579



It's the same problem as with everyone here - random freezing (with continuous beep noise coming out of my speakers).

#245
WulvenWanderer

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Switched my computer back to one screen, made sure that Crossfire was actually functioning, and then manually set AntiAliasing for all programs to 4x.



The game has not crashed since.

If there is any other problem, I will report it.

#246
Audinac

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Sorry for my english.

I managed to get ME1 and ME2 to work flawlessly undercloking mi gpu via RivaTuner.
Sudenly it stop black screening.

Specs:

8800 GT
E8400
2GM Ram
running on windows 7 x64

thats all.

#247
WulvenWanderer

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Six hours in and it crashed again...

I guess I'll have to check whether the increase in stability is a temporary thing and the crashes will become more like the original Mass Effect... or if this solution just made the game prettier and nothing else.

Update: So another hour or two into it it crashed again, but in a totally unrelated spot. Maybe it's a heat issue? Since I can only run one screen to use Crossfire I can't actually tell...

Modifié par WulvenWanderer, 06 février 2010 - 09:40 .


#248
LoPretzel

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I've been having the same problem in ME1, with the freezing, then screen blacking out, and being able to alt-tab, but only if I'm fast enough.



Win7 x64, AMD X2 245, Radeon HD 3870 x2, 4gig ram



I downloaded rivatuner to track my temps, and things go badly with ME1 when the temp spikes, though it's not gone higher than 60C. I underclocked the video card slightly and that helped tremendously, at least compared to it freezing at the same spot every single time. It still froze after about 30 minutes, but if I can keep quick-saving, I might actually get my first playthrough done.

#249
Guest_NewMessageN00b_*

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LoPretzel wrote...

I've been having the same problem in ME1, with the freezing, then screen blacking out, and being able to alt-tab, but only if I'm fast enough.

Win7 x64, AMD X2 245, Radeon HD 3870 x2, 4gig ram

I downloaded rivatuner to track my temps, and things go badly with ME1 when the temp spikes, though it's not gone higher than 60C. I underclocked the video card slightly and that helped tremendously, at least compared to it freezing at the same spot every single time. It still froze after about 30 minutes, but if I can keep quick-saving, I might actually get my first playthrough done.


Most probably faulty hardware.
I've got this laptop and the components (CPU, videocard, motherboard) work fine on 90-100C.

#250
LoPretzel

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NewMessageN00b wrote...

LoPretzel wrote...

I've been having the same problem in ME1, with the freezing, then screen blacking out, and being able to alt-tab, but only if I'm fast enough.

Win7 x64, AMD X2 245, Radeon HD 3870 x2, 4gig ram

I downloaded rivatuner to track my temps, and things go badly with ME1 when the temp spikes, though it's not gone higher than 60C. I underclocked the video card slightly and that helped tremendously, at least compared to it freezing at the same spot every single time. It still froze after about 30 minutes, but if I can keep quick-saving, I might actually get my first playthrough done.


Most probably faulty hardware.
I've got this laptop and the components (CPU, videocard, motherboard) work fine on 90-100C.


If I had a problem with any other game, I'd be inclined to agree.  It just seems odd that I can run anything else and not have an issue.