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Technical problem: frequent display crash, black screen.


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#151
low8all

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 On the topic of TDR crashes from Microsoft. - From Nvidia - ATI

Modifié par low8all, 01 février 2010 - 11:28 .


#152
R3v3r3nD420

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I think this is a heat issue for most people here, whether your system temps support this or not. My issues disappeared after leaving the case open, pointing a fan inside, and lowering the temperature of the room with my pc. No more lock-ups, no more video drivers not responding/restarting.

My guess is poor driver optimization with current drivers, causing a terrible taxing on the system, and thus overheating. The smoking gun for me, if you will, was hearing the fan on my power supply kick into vacuum cleaner mode when I would run the game, even with good case ventilation.

Xclio A380 case, 200mm front fan, 200mm side fan, 120mm exhaust, ATI 4890 which vents out the back, 2x 120mm on power supply, 1 as intake other as exhaust, 2 empty card slots acting as free air exhaust as well. And STILL it was a heat issue for me.

For Mromson and others that are having troubles playing any 3d game or watching some videos now. Your card is fried my friend. The exact same thing happened to me after trying to mod Oblivions landscape textures with HD 4098x4098 textures on an ATI 3870 viper OC. It got my card too hot (same case as above, and riva tuner keeping GPU fan at 100% constantly), and I could no longer do anything 3d. Even the ATI 3d preview window in catalyst control center would crash the system. Some videos would crash it as well. The card would work fine otherwise for surfing the internet and viewing windows explorer. But as soon as anything rendered in 3d popped up it would crash. I bought a new 3870 viper card and the problem was gone. I even tried the broken one again, alone, and as crossfire and it would do the same thing, so it was definitely the card. Better buy a new one buddy.


Windows Vista 64-bit Home Premium 
BIOSTAR  TA790GX A3+
AMD Phenom II X4 955 ~3.2GHz
Corsair 4GB 1333MHz RAM
ATI 4890 1GB hooked to a 22" monitor (DVI, 1680x1050) and 27" LCD TV (HDMI, 1920x1080)
2x 320GB sata HD's in RAID for system, 150GB 10k RPM sata Baracuda for games, 620GB sata for archives.
Sony Blu-ray Drive
Sony DVD writer
NZXT system monitor with LCD face (system temps, fan controls)
Gyration gyroscopic media center remote (a must-have for watching movies in bed!)

Modifié par R3v3r3nD420, 01 février 2010 - 01:33 .


#153
zulu21

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R3v3r3nD420 wrote...

I think this is a heat issue for most people here, whether your system temps support this or not. My issues disappeared after leaving the case open, pointing a fan inside, and lowering the temperature of the room with my pc. No more lock-ups, no more video drivers not responding/restarting.

My guess is poor driver optimization with current drivers, causing a terrible taxing on the system, and thus overheating. The smoking gun for me, if you will, was hearing the fan on my power supply kick into vacuum cleaner mode when I would run the game, even with good case ventilation.


I don't belive that heat is the issue. My game crashed and as far as I can tell my CPU nor GPU never left the normal tempuature range. My power fan never went into an extremly high. However I do agree that there are major driver issues at work here.

#154
FuckEverythingAboutThat

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It's certainly not a heat issue here. I'm running with 4GB RAM and a geforce 9800 GX2 on Vista 64bit at the minute and my card is crashing.



To my knowledge, I've encountered this issue before in both ME1 and DA:O. I seemingly solved my issue by switching to "Single GPU Only" mode in the Nvidia control panel and both ME1 and DA:O ran fine afterwards. However, in ME2 this doesn't seem to work at all and I'm unsure where to go from here as every 10 minutes or so my card will crash and I'm forced to reboot.

#155
lorcan333

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I just bought the game. I have a 3.8 Ghz single chip inside with a soundblaster Audigy 2 zs and an NVIDIA 6800 card. I've been having a blast blaying Dragon Age but I'm really confused with this one. The little computer screen comes up, lets u change ur configurationand everything, check out the news from cerberus. Then when you check the box to make a character, it freezes up on you.

#156
andinin

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First of all, thanks for this thread. I found here a lot of answers. I'm using an ATI card (4890) and I have the same problem, that my graphic card driver dies during the game. This means, that not my PC is the problem, the game causes the problem. There is also another thread in which we talk about this stuff. Look here:

http://social.biowar.../index/830507/1

There are so many people you are not able to play this game because of constant crashes. First of all, someone mentioned WinThrottle. Could this maybe solve the problem?

Download Link:
http://www.softpedia...nThrottle.shtml

In the other thread, someone had the idea of changing the fan control settings manually to 100%. The PC is after that change f***ing loud, but maybe then it is possible to play the game. For some people it works.

But in the end we all now, that we need a PATCH!!! BIOWARE can you HEAR ME!!???

This is the sad thing. There are so many threads about it and no f***ing answer from Bioware.

Modifié par andinin, 02 février 2010 - 07:48 .


#157
whitemufasa

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I too am having issues with the game crashing.



The first time was when fighting the gunship on the Justicar mission on Illium - a pretty huge open space. The graphics would glitch a little then the entire system would crash and become unresponsive. Only way to recover was with a hard reboot (holding down the power button.



After a few attempts and crashes, I turned down some graphics settings and was able to make it through. At this point I had just assumed my graphics card couldn't handle the strain but I was past the scene so didn't worry too much about it.



It happened to me again this morning on the stranded Collector's ship, large open space and I crashed. Tried turning down the graphics but the game keeps crashing. It is so bad now that when I start the game up, I have artifacts on the menu screen. Each time the game crashes, my problem seems to get worse.



I have monitored my system temps and they seem within normal range. I also ran some burn-in tests to tax the system and it ran for over 2 hours before I stopped it - and I had no issues with artifacts or overheating using that.



Just for ****s and giggles I opened up the case and still have the problem.



Contemplating reinstalling the game and seeing if that helps. Has anyone tried that yet?

#158
andinin

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@whitemufasa: Did you try to play other games? The thing with artifacts on the menu screen does not sound good. I hope you graphic card/driver is still ok?



When other games work fine, then maybe reinstalling the game could help.

#159
v0rt3x22

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same here. crashes on loading screens (rotating mass relay) or crashes on desktop. dual core.

#160
matyasg

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Had this problem in Mass Effect one, back when I was using Win XP, it went away when I upgraded to Win 7 (I also installed the original drivers that came with my video card on the retail box CD)


#161
Mromson

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whitemufasa wrote...

I too am having issues with the game crashing.

The first time was when fighting the gunship on the Justicar mission on Illium - a pretty huge open space. The graphics would glitch a little then the entire system would crash and become unresponsive. Only way to recover was with a hard reboot (holding down the power button.

After a few attempts and crashes, I turned down some graphics settings and was able to make it through. At this point I had just assumed my graphics card couldn't handle the strain but I was past the scene so didn't worry too much about it.

It happened to me again this morning on the stranded Collector's ship, large open space and I crashed. Tried turning down the graphics but the game keeps crashing. It is so bad now that when I start the game up, I have artifacts on the menu screen. Each time the game crashes, my problem seems to get worse.

I have monitored my system temps and they seem within normal range. I also ran some burn-in tests to tax the system and it ran for over 2 hours before I stopped it - and I had no issues with artifacts or overheating using that.

Just for ****s and giggles I opened up the case and still have the problem.

Contemplating reinstalling the game and seeing if that helps. Has anyone tried that yet?


Simmilar issue here.

I'm at the point where I can't play any games. Do you have the same? Reinstalling the game will do nothing. Windows reinstall might help, though. Far as I've seen, this is a DirectX issue - or the GPU is dying.

#162
msmith123456

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Had this reboot as well, several times. I'm not overclocking the CPU, I tried turning off XMP profile and got the same crash. The RAM passes MemTest86. I'm reasonably sure it's not CPU temp as I installed an H50 water cooler



I just upgraded my machine to i7 920 / Windows 7 64 bit and I have all the latest drivers / BIOS etc. The only other game I've tried to play so far is WoW, which is 100% stable but doesn't stress the system.



My current suspects are: GPU temps, PSU underpowered, ME2 Bug, Windows Bug.



Both NV and ATI users are seeing this so I kind of ruled out graphics drivers. The first crash was 30 seconds into the first cutscene, which seems to make temps less likely.



Trying the beta NV driver tonight but I don't expect it to make any difference. I don't really want to start replacing hardware when there's still a chance that it's a software bug. Will keep an eye on this thread and see what others find.


#163
andinin

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Hi guys,

concerning Windows 7 and ATI graphic cards I have an update for you:

I wrote an e-mail to AMD/ATI and told them about my problem (entire PC freezes during Mass Effect 2 because the graphic driver dies during gameplay) . They have confirmed that they know about that problem with Windows 7/ATI drivers and Mass Effect 2. They working on it. Within the next few weeks they should be an update again. Maybe this will fix the problem for some of us!!! :o:D

Modifié par andinin, 02 février 2010 - 11:31 .


#164
whitemufasa

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Ok so I was insanely tired when I made my post earlier and left out some info - sorry it was around 4am and tiredness and despair made me forgetful.
My system is as follows:
Win 7 Pro
nVidia 9800 GTX
4GB RAM
I have only had the time to test the system with Dragon Age, I am downloading MW2 now and will test with that tonight.  Dragon Age seemed fine.
I am confident that this is a software problem and not hardware, whether the issue is with drivers or the software we will have to wait to find out. I personally think it is the software as this problem seems to occurr on a wide variety of hardware pieces.
@mromsom your issue could be due to a hardware problem as it is effecting multiple games.
I hoping that there isnt some weird code bug from bioware that would send our video cards into overdrive and fry them....

I'll also check the nVidia forums and let you guys know what i find there,

#165
Skipalong

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andinin wrote...

Hi guys,

concerning Windows 7 and ATI graphic cards I have an update for you:

I wrote an e-mail to AMD/ATI and told them about my problem (entire PC freezes during Mass Effect 2 because the graphic driver dies during gameplay) . They have confirmed that they know about that problem with Windows 7/ATI drivers and Mass Effect 2. They working on it. Within the next few weeks they should be an update again. Maybe this will fix the problem for some of us!!! :o:D


you mean i have to buy win 7 before that patch from ati :( rc2 will "stop" working on march 1st. GR8 NEWS ANYWAY! :)

Modifié par Skipalong, 02 février 2010 - 04:01 .


#166
andinin

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@Skipalong: When I am at home I will respond to the mail from ATI and then I will ask for further details e.g. if it is only Windows 7, what card versions, what kind of problems....



As soon I get an answer I will post it here.

#167
mangopickerken

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I was having the same 10-15 second freeze then black screen/white screen then normal gameplay issue some have reported. I am using a Nvidia 275 GTX. I read another thread where the OP said to turn off PhysX Acceleration on the Nvidia control panel. Worked for me. 2 hours straight w/ no freezes.



FYI: My freezes came about 45min to 1 hour of normal gameplay. Occured 3 times yesterday before I turned off PhysX Acceleration.



My System:

680i Mobo

Q6600 Intel CPU OC'd to 3ghz

4GB Ram

Nvidia 275 GTX 1.75GB Ram "Lightning"

#168
Skipalong

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andinin wrote...

@Skipalong: When I am at home I will respond to the mail from ATI and then I will ask for further details e.g. if it is only Windows 7, what card versions, what kind of problems....

As soon I get an answer I will post it here.


naah, forget what i said.. it was meant for a joke but it failed miserably :unsure:

#169
andinin

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Skipalong wrote...

andinin wrote...

@Skipalong: When I am at home I will respond to the mail from ATI and then I will ask for further details e.g. if it is only Windows 7, what card versions, what kind of problems....

As soon I get an answer I will post it here.


naah, forget what i said.. it was meant for a joke but it failed miserably :unsure:


Ooouch :pinched: Sorry!! 

Although it was meant for a joke I think it is not a bad idea to ask some further questions.  I wrote an e-mail about the problems and maybe I can get more infos for us. 

#170
andinin

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Short Update: Today I could play for 30 minutes without a crash. What I did: I removed 2GB RAM from my system and now I have only 4GB RAM left. It is strange but now everything works fine with max. video settings.

I did an RAM check with the windows tool and there were no errors found but to make it sure I decided to change/remove the RAM today. 

Now there are three possibilities:
1. I had luck and maybe the next time my entire pc freezes
2. The removed RAM is defect but the windows tool was wrong
3. 6GB RAM does not work for Mass Effect 2 (I remember that another game had such a similar problem because of too much RAM)

I also changed the rights for the entire Mass Effect 2 directory. Now the User, the Admin, the System and the Owner of the directory has all rights. I start the game as Admin.

And I modified some ATI settings. AA = set by the application, anisotrop filtering = set by the application, Catalyst AI = standard, Mipmap = Quality, vertical = off, if not needed by the application, adaptive AA = Quality, Open GL = box not activated. I hope you understand everything. I am from Germany and all graphic infos are displayed in German. I tried to translate it as good as possible.

I do not know if I will play the next days for further tests but saturday I will sure have some time to play. Maybe the game still works.

PS: I use driver version 10.1 + the 10.1 Hotfix for Mass Effect 2

Modifié par andinin, 02 février 2010 - 11:15 .


#171
WulvenWanderer

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Re-post and update, as I was directed to this thread from "Crashes ever 5 minutes" thread:
So I have two Radeon 4890's Crossfired and a dual monitor setup.



I have an Intel Core i7 so I think I'm good on that single core CPU problem I've been seeing.



The issue is, I'm also getting the crash/freeze computer force manual shutdown every five minutes problem.



At first, the game would consistently crash on the same spot right before the end of the cutscene starting the Freedom's Hope mission. I read up that Mass Effect 2 dislikes dual-monitor setups so I disabled one of the monitors and voila... I got past that point. (one thing of note is that when I disable the monitor Catalyst appears to be telling me that it's only reading one GPU... does it assign one to each monitor meaning I can't truly Crossfire unless I have one monitor or...?)



Then, five minutes later, (in the middle of a different cutscene) it crashed.

So I read up that maybe the cinematic lights and anisotropic filtering were the problem and setting lights below three with filtering below 8x would work. In that same try, I also read that some people thought that maybe it was a heat issue (which I was didn't think it was but why not try it?), so I manually set my GPU fan to 65% and during the five minutes of gameplay that followed I noted the temperature was around 50-60C.

As you can guess... it crashed (during the next cinematic five minutes in).



My next try might be something along the lines of parking my characters for five minutes and seeing what happens... but I'm not so sure that I want to risk forcing another shutdown. Another point to note is that since I can only run one screen to play the game, I can't exactly check the GPU temperatures during cutscenes.

I also have the Antialiasing problem and installed the Hotfix for it... which did not work (though it did fully update my video drivers).



Any more ideas or should I just do what I don't feel like doing and get back to work whilst waiting for a patch?

Update: So I read somewhere on this forum something about updating Codecs... I downloaded the CCCP and so far I've been playing for an hour and a half... so that seems to have done something right.
I'll be back if it crashes again...
Also, I forgot to disable my other screen this time around and it seems to be working fine, so it's possible that there is no need to worry about dual-monitors.

Modifié par WulvenWanderer, 03 février 2010 - 12:36 .


#172
low8all

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I have three monitors and never had an problems so I don't see how dual monitors factors into play here. I use a gtx275 for my dual 22" and a single pos 9800gt for my third monitor.

#173
corran360

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Finally managed to get my game to run smooth. I was reading on some forums about the gpu fault that was present in vista also plagues 7 causing ati and nvidia cards to shat brains for lack of a more technical understanding. Apparently this can be cause by any number of issues including your system ram. I removed my shinny new 8G and put back in my old 3G sticks and i'm running smooth as silk ever since, ticked off.....but smooth. Hopefully ati or bioware will release a patch so i can actually make use of my rigs potential but till then i'll just make do.

#174
Jdonnr

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My guess is poor driver optimization with current drivers, causing a terrible taxing on the system, and thus overheating.


Overheating caused by poor driver optimization? You're joking, right? :lol:
Any well built system shoudl be able to withstand any full stress test!. Don't blame the driver  for the fact that you have poor cooling in your system...seriously.

Anyway, been playing it for 40 hours, not a single crash.

#175
WulvenWanderer

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Quick update... about 5ish hours into it, aside from a few minor crashes to desktop, I did have a freeze when talking to a certain person in Omega about Archangel. The display went dead and I had to shutdown.

Possibly heat related?



Other than that nothing else serious.