106 réponses à ce sujet

[Chris Priestly]

Hello Mass Effect 2 fans.

We are aware of issues players are
experiencing and are continuing to listen and work on these issues.
When we have more information we will provide updates and let you know.

How can you tell if you are Cerberus Enabled: 
When
you start Mass Effect 2, there are two computers on the main menu.  The
computer on the right hand side of the screen should be open.  If it is
not then check to see that you’ve entered your Cerberus Code in the
account creation screens located in game.

PC Collector's Edition Issues :
We’re
aware that some PC Collectors’ Edition Cerberus Codes are not working. 
If you have the number 1688108 on the bottom right of your Cerberus
Network card and have not associated it to your EA Online account at
4:00 PM PST your codes will be fully functional.  If you already have
associated it to your EA Online account at 6:00 PM PST you can restart
the game and your Cerberus Account will be available automatically!

Zaeed :
Some
of you may be looking for Zaeed as a way to check your Cerberus
Account.  Zaeed is being propagated to Xbox Live as we speak and will
be available mid day tomorrow (MST).

Timeouts:
Some
users are reporting timeouts or connection drops to Cerberus Network.
We are actively pursuing a fix to this and will update everyone once it
is fixed on the server-side.

General Cerberus Issues:
If
you’ve entered your Cerberus Activation Code through the web interface
and have played other EA Games with EA Online accounts but are not
seeing the Cerberus Mission Computer open on the main menu.  You’ll
need to contact EA’s Customer service line to ensure that the Gamer Tag
in Xbox Live is associated with your EA Online account you’ve used to
activate Cerberus.

Code Redemption Clarification and Important information about your Social.bioware.com and Xbox Live account

****Make sure that your account that you are using on social.bioware.com is linked to your gamertag****

How to Redeem and activate Cerberus

Xbox In-Game Redemption:

o   Start the game

o   Cerberus Connection will automatically prompt

o   Sign in with your existing account or create a new account

o   When prompted enter Cerberus code

o  The Cerberus laptop will open on screen and display the available downloads

Xbox Online Redemption

o   Go to the Code Redemption page here: http://social.bioware.com/redeem/

o   Sign in with your existing account or create a new account (make sure to sign in using the exact same account on your xbox)

o   Enter the Cerberus code

o   Upon successful redemption restart your console and load the game

PC Online Redemption

o   Go to the Code Redemption page here: http://social.bioware.com/redeem/

o  
Sign in with your existing account or create a new account (make sure
to sign in using the exact same account that you used on
social.bioware.com)

o   Enter the Cerberus code

o   Upon successful redemption load the game and login

How to Redeem and activate Gamestop Terminus Armor code

Xbox Online Redemption

o   Go to the Code Redemption page here: http://social.bioware.com/redeem/

o   Sign in with your existing account or create a new account (make sure to sign in using the exact same account on your xbox)

o   Enter the Terminus code

o   Upon successful redemption restart your console and load the game

PC Online Redemption

o   Go to the Code Redemption page here: http://social.bioware.com/redeem/

o  
Sign in with your existing account or create a new account (make sure
to sign in using the exact same account that you used on
social.bioware.com)

o   Enter the Cerberus code

o   Upon successful redemption load the game and login

o   Upon successful redemption right-click on the download link and save to your computer

o   Install file

o   Restart game

 

How to enable Mass Effect Galaxy dialog

Xbox
-   You must play and finish the Mass Effect Galaxy iPhone game and log into your EA account to upload the unlock

-  When playing Mass Effect 2 you must have Miranda and Jacob in your party to witness dialog

PC

- You must play and finish the Mass Effect Galaxy iPhone game and log into your EA account to upload the unlock

- When playing Mass Effect 2 you must have Miranda and Jacob in your party to witness dialog


As mentioned previously, when we have more information for you on these or otther issues, we will let you know.



[smilie]../../../images/forum/emoticons/devil.png[/smilie]

[blackmage907]

my cerberus card has the number 1688008 in the bottom right corner (its from the CE) and I'm having the same problems everyone else is, will the 6pm thing fix this for me too?

[llSEIVll]

Chris Priestly wrote...


PC Collector's Edition Issues :
We’re
aware that some PC Collectors’ Edition Cerberus Codes are not working. 
If you have the number 1688108 on the bottom right of your Cerberus
Network card and have not associated it to your EA Online account at
4:00 PM PST your codes will be fully functional.  If you already have
associated it to your EA Online account at 6:00 PM PST you can restart
the game and your Cerberus Account will be available automatically!

Didn't work.

[YayInternet3]

You have to wait until 6pm PST/9pm EST. Try again when that time rolls around.

[YayInternet3]

llSEIVll wrote...

Chris Priestly wrote...


PC Collector's Edition Issues :
We’re
aware that some PC Collectors’ Edition Cerberus Codes are not working. 
If you have the number 1688108 on the bottom right of your Cerberus
Network card and have not associated it to your EA Online account at
4:00 PM PST your codes will be fully functional.  If you already have
associated it to your EA Online account at 6:00 PM PST you can restart
the game and your Cerberus Account will be available automatically!

Didn't work.

You have to wait until 6pm PST/9pm EST. Try again when that time rolls around.

[llSEIVll]

Thank you 9pm EST!

[Lazerfingers]

I'm having trouble importing my save from ME1. Both games are Steam versions and ME2 doesn't see my lvl 50 Vanguard.

[I Vigil I]

what am i suppose to do if the collector armor code and the terminus gear armor code activated the armors on the pc version when i clearly got them for the xbox.  can someone from bioware please fix this.

[CommanderShawn]

my Gamestop Terminus Armor code is not working for xbox 360 its said early today to download and then did but it said i have to install mass effect 2 to my pc and i cant type the code again to try to get it to my xbox so i am screwed out of my Terminus Armor but i can still try my Cerberus Code and hopefully that will work

[I Vigil I]

CommanderShawn wrote...

my Gamestop Terminus Armor code is not working for xbox 360 its said early today to download and then did but it said i have to install mass effect 2 to my pc and i cant type the code again to try to get it to my xbox so i am screwed out of my Terminus Armor but i can still try my Cerberus Code and hopefully that will work

thats what happend to me as well

[Darkmoire]

All my codes activated properly on the website and when i open the game it prompts for my EA account info which I enter (correctly, done it a few times) and the game sits on a

"please wait..." screen indefinitely. As I paid the extra money for the collectors fancy shmancy edition and the fluff that it entails I kinda expect it to actually work. Any ideas?

[YayInternet3]

woohoo! it's finally working for me! I opened Mass Effect 2 and the Cerberus Network Laptop automatically opened.

[Lazerfingers]

I'm having trouble importing my save from ME1. Both version of the game were purchased from Steam. My lvl 50 Vanguard is nowhere to be seen. Any ideas?

[gobier182]

I have a similar problem like Vigil but let's consider the fact that we were promised, if we had the capabilities, to get certain items from LAUNCH. These things being certain pre-ordered or collector gear, Zaeed, Hammerhead. Nevermind the fact that Return to Ostagar was a big flop and was a huge bust on release as well.

Is there anyone we can blame for this? Is it EA, Microsoft, a combination? I know you can't be to blame as you kept Zaeed back for making certain he's ready. Still, I'm unhappy about it since he was promised at launch.

Are we allowed some money back? Considering that for those that were lucky enough were able to get collector gear even if they shouldn't have gotten it because they did not buy the collector edition? I see forseeable reprecussions from this.

Modifié par gobier182, 27 janvier 2010 - 12:21 .

[darkmike7]

so those this work now or still not working?

[gobier182]

It will work eventually, but later hopefully.

[Arcadionn]

Just kicked in for me. Thank you Bioware.



The Official DLC window will still say you need to redeem your code, but if you go in PROFILE -> Redeemed Codes, you will see 2 more DLC. Well it did for me... the window after Authentication in game will also be opened now instead of saying "confirming access"

[YayInternet3]

darkmike7 wrote...

so those this work now or still not working?

I was having the same problem as everyone else and it started working for me about 30 minutes ago like magic. I'm have the pc CE.

[shepardbook]

Hi!



Thanks for the update, Chris! I got the CE, everything has worked perfectly! No Zaeed 'til tomorrow? No problem! Thanks for all the hard work from everyone on the game! I can see it and am thoroughly enjoying the game thus far! Mordin, for my money, has this Shatner thing going on!



Cheers!

[Takeno98]

Not sure if this is the right place to post this, but I figure it is as good as any other. If I accidently used the wrong email in-game after activating my codes with this account, is there any way to fix this mistake? Or am I just screwed?

[Takeno98]

Not sure if this is the right place to post this, but I figure it is as good as any other. If I accidently used the wrong email in-game after activating my codes with this account, is there any way to fix this mistake? Or am I just screwed?

[Takeno98]

Not sure if this is the right place to post this, but I figure it is as good as any other. If I accidently used the wrong email in-game after activating my codes with this account, is there any way to fix this mistake? Or am I just screwed?

[CommanderShawn]

i am offically screwed out of Terminus Armor but i think Cerberus Network is working but still cant download Zaeed but it would be nice to get my Terminus Armor still

[Garwalker]

****Make sure that your account that you are using on social.bioware.com is linked to your gamertag****



How do you link it?

[DjQuelle]

how do you link your gamertag is linked??