1) If you haven't already, go to www.support.ea.com, click "E-mail Us" on the left-hand side of the screen, choose your platform, Mass Effect, Mass Effect 2, Game Information, Promo's and Special Offers, in the corresponding drop down boxes.
*****IMPORTANT***** ----> Be sure in the description to include the message: "I need 'my entitlements from the email I used on the bioware social
site moved into the account that I used in game.' as per Michael Gamble
on the Bioware forums." and the following information: The e-mail for your EA account THAT YOU ENTERED YOUR PROMO CODES IN ON THIS WEBSITE!...and also your Xbox Live gamertag. This should be all the information they need.
2) *****DON'T TRY TO USE THE LIVE CHAT SERVICE!!!!!*****
....seriously. I tried this twice, waiting for over an hour each time, only to have it cancel my request and tell me no advisors were available. I know this seems like it should be the quickest fix, and it has worked for some, but in my experience it was a complete waste of time.
3) BE PATIENT!
No matter how you fix this, EA is slammed at the moment. I'm not defending them...they definitely dropped the ball, but because of that EVERYONE is
calling / e-mailing / waiting for chat. You're looking at waiting for
at least 1 1/2 - 2 hrs. In the words of Cleveland (as R2-D2) "This is
happening, man, so just make your peace with it."
4) IF YOU'RE IN A HURRY, CALL THE CUSTOMER SERVICE NUMBER!
I couldn't find it anywhere on the website, but it does exist! 1-866-543-5435. And it's a good thing that sucker is toll free because you're going to be on hold for about TWO HOURS! I reccomend a cell phone with speakerphone sitting beside you while you play your new game, though it kinda ruins the experience. =P (on a side note, EA has some of the coolest hold music I've heard in a while.)
Seriously, though...this is going to be your quickest solution. AND you can request the advisor stay on the line until the problem is resolved if they don't do so voluntarily. Needless to say, DO THIS! The advisor I had was extremely friendly and although he didn't get it fixed the first try, he stayed on the line while I rebooted my 360 (twice) and made sure it was fixed. After I finally got ahold of someone it was about a 5 minutes process.
Hopefully this helps someone. I figured having this all summarized and from the perspective of a fellow 'boned' fan might be a little more helpful than trying to wade through all the useless whining to look for bits and pieces of useful information fros the admins.
Enjoy your new gear, guys. I'm gonna go enjoy mine.
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