985 réponses à ce sujet

[Chris Priestly]

Hello Mass Effect 2 fans.

We are aware of issues players are
experiencing and are continuing to listen and work on these issues.
When we have more information we will provide updates and let you know.

How can you tell if you are Cerberus Enabled: 
When
you start Mass Effect 2, there are two computers on the main menu.  The
computer on the right hand side of the screen should be open.  If it is
not then check to see that you’ve entered your Cerberus Code in the
account creation screens located in game.

PC Collector's Edition Issues :
We’re
aware that some PC Collectors’ Edition Cerberus Codes are not working. 
If you have the number 1688108 on the bottom right of your Cerberus
Network card and have not associated it to your EA Online account at
4:00 PM PST your codes will be fully functional.  If you already have
associated it to your EA Online account at 6:00 PM PST you can restart
the game and your Cerberus Account will be available automatically!

Zaeed :
Some
of you may be looking for Zaeed as a way to check your Cerberus
Account.  Zaeed is being propagated to Xbox Live as we speak and will
be available mid day tomorrow (MST).

Timeouts:
Some
users are reporting timeouts or connection drops to Cerberus Network.
We are actively pursuing a fix to this and will update everyone once it
is fixed on the server-side.

General Cerberus Issues:
If
you’ve entered your Cerberus Activation Code through the web interface
and have played other EA Games with EA Online accounts but are not
seeing the Cerberus Mission Computer open on the main menu.  You’ll
need to contact EA’s Customer service line to ensure that the Gamer Tag
in Xbox Live is associated with your EA Online account you’ve used to
activate Cerberus.

Code Redemption Clarification and Important information about your Social.bioware.com and Xbox Live account

****Make sure that your account that you are using on social.bioware.com is linked to your gamertag****

How to Redeem and activate Cerberus

Xbox In-Game Redemption:

o   Start the game

o   Cerberus Connection will automatically prompt

o   Sign in with your existing account or create a new account

o   When prompted enter Cerberus code

o  The Cerberus laptop will open on screen and display the available downloads

Xbox Online Redemption

o   Go to the Code Redemption page here: http://social.bioware.com/redeem/

o   Sign in with your existing account or create a new account (make sure to sign in using the exact same account on your xbox)

o   Enter the Cerberus code

o   Upon successful redemption restart your console and load the game

PC Online Redemption

o   Go to the Code Redemption page here: http://social.bioware.com/redeem/

o  
Sign in with your existing account or create a new account (make sure
to sign in using the exact same account that you used on
social.bioware.com)

o   Enter the Cerberus code

o   Upon successful redemption load the game and login

How to Redeem and activate Gamestop Terminus Armor code

Xbox Online Redemption

o   Go to the Code Redemption page here: http://social.bioware.com/redeem/

o   Sign in with your existing account or create a new account (make sure to sign in using the exact same account on your xbox)

o   Enter the Terminus code

o   Upon successful redemption restart your console and load the game

PC Online Redemption

o   Go to the Code Redemption page here: http://social.bioware.com/redeem/

o  
Sign in with your existing account or create a new account (make sure
to sign in using the exact same account that you used on
social.bioware.com)

o   Enter the Cerberus code

o   Upon successful redemption load the game and login

o   Upon successful redemption right-click on the download link and save to your computer

o   Install file

o   Restart game

 

How to enable Mass Effect Galaxy dialog

Xbox
-   You must play and finish the Mass Effect Galaxy iPhone game and log into your EA account to upload the unlock

-  When playing Mass Effect 2 you must have Miranda and Jacob in your party to witness dialog

PC

- You must play and finish the Mass Effect Galaxy iPhone game and log into your EA account to upload the unlock

- When playing Mass Effect 2 you must have Miranda and Jacob in your party to witness dialog


As mentioned previously, when we have more information for you on these or otther issues, we will let you know.



[smilie]../../../images/forum/emoticons/devil.png[/smilie]

[thitche]

Anything on this thread. Thank you.

http://social.biowar...06/index/772168

[Smoke282]

I can't seem to log on to the Cerberus system? It just hangs at "please wait" Any ideas why this might be? I disabled my firewall and it still hangs. Anyone else experiencing this?

[Smoke282]

Is the problem that I used the code outside the game interface and now cannot log in?

[Smoke282]

I get "error with server, timeout" lol

[Lemondish]

Are you aware of a few of the sound issues involving cut scene syncing?



What about crashes to blue screen after trying to load a saved game?

[LCpl_Nico]

Smoke, it's not just you, it's everyone. Who knows when you'll be able to play the game.

[Kanetsu]

Hello....i redemed my cerbers code at the website and not in the game and now i can not connect to it...is there a solution to this

[Tuchits]

i got the PC ver. how do i link my xbox gamer tag with Bio-ware

[jay02128]

Kanetsu wrote...

Hello....i redemed my cerbers code at the website and not in the game and now i can not connect to it...is there a solution to this

i got the same problem

[addiction21]

smoke if its the Direct 2 Drive version you need to press the send info button and the in game cerberus network code is in the email.

[Realmjumper]

If you can't connect to the online PC version make sure you open the ports in the readme file. Check my posts for info on how to do that.



For Xbox you can't likn your gamertag to this forum, not yet anyway.



As for the "please wait" message while logging in to the PC, they are fixing that (EA) but no ETA on it. (ETA=Estimed Time of Arrival)

[Realmjumper]

If you can't connect to the online PC version make sure you open the ports in the readme file. Check my posts for info on how to do that.



For Xbox you can't likn your gamertag to this forum, not yet anyway.



As for the "please wait" message while logging in to the PC, they are fixing that (EA) but no ETA on it. (ETA=Estimed Time of Arrival)

[RealKegbuster]

This post is utterly worthless for those who have active EA accounts that cannot get on to the Cerburus Network and have the line "please wait".

[jay02128]

this "Please Wait.." is getting Annoying

[dogwjc]

PC Collector's Edition Issues :
We’re aware that some PC Collectors’ Edition Cerberus Codes are not working. 
If you have the number 1688108 on the bottom right of your Cerberus
Network card and have not associated it to your EA Online account at
4:00 PM PST your codes will be fully functional.  If you already have
associated it to your EA Online account at 6:00 PM PST you can restart
the game and your Cerberus Account will be available automatically!

 

This is incorrect.  I have the 1688108 card and associated it a couple hours ago EST.  I click the computer on the right to activate Cerberus and it does not work automatically. I get a "Please wait" message and the game never starts.  Originally, I entered the Cerberus code on the code redemption screen on this website.  It isn't working. 

Would you send a code that will work please? 

[b-r0ck]

Epic fAil

[NatChaos]

thitche wrote...

Anything on this thread. Thank you.
http://social.biowar...06/index/772168

bump

[Zeramos]

This is bull****. just FYI.

[Retribution892]

sigh...I am not going to pay money for a 2 hour long wait on the phone just so I can get access to DLC that should have worked 5 hours ago.

[DragonTHC]

I have the Steam Deluxe version and I can't log into cerberus. just sits at the "please wait" screen. is this a known issue? also, I activated my codes on the EA page the game took me to when I clicked on register my game. I can't actually play yet so please help.

[metricsimpleton]

So we need a bioware account... and an EA account... what is it with games coming out now where companies have changed hands more than a 20 year old dollar bill so we have to register with more than one entity to play the game we purchased... I used to think the hackers were ruining PC gaming but it is stuff like this that proves the fault doesn't lie with them completely.

[Leetosaurus]

Only EA could **** up this badly on launch day.

[sinohptik]

I am in this boat as well...

Either way, with how many people are experiencing this problem, their phone systems will start to get overloaded anyway, haha.

I have begun to think that they really dont mind problems such as this because it pushes consumers towards consoles (are they having this problem at all?).  PC gamers tend to be forced to be a bit more knowledgeable about products.  Informed consumers are the bane of any corporation, and there is simply more money in consoles (though we are beginning to see the points structure in PC gaming as well through DA:O and networks like IWNet).  Every single thing i see about PC gaming is that it is SO expensive, and filled with problems, that you would be better off going with console.  The reality is, if you have a desktop computer, building a rig that would outperform a console costs less than a console (if the PC is within the past 5 years, all you need is a PSU ($40, PCP&C 370w) and a video card (4850 or similiar for $100, shop around though), and the games are cheaper.  Even on networks like G4, they interview "hardcore PC gamers" who say the only reason the own a PC is for an MMO like World of Warcraft... 

ITS A CONSPIRACY MAN

edit: huh, i quoted metricsimpleton's post, and it didnt show up...  oh well, par for the course...

edit2: wow, this forum has gotten even worse since i posted a while back for dragon age.  posts dissapearing, showing up again, etc.  not good! oh well, back to playing DDO.  a game that works and is free (to play) to boot.

Modifié par sinohptik, 26 janvier 2010 - 11:09 .

[HamsterExAstris]

metricsimpleton wrote...

So we need a bioware account... and an EA account...

Your Bioware account is an EA account.