13 réponses à ce sujet

[Chris Priestly]

Hello Mass Effect 2 fans.

We are aware of issues players are
experiencing and are continuing to listen and work on these issues.
When we have more information we will provide updates and let you know.

How can you tell if you are Cerberus Enabled: 
When
you start Mass Effect 2, there are two computers on the main menu.  The
computer on the right hand side of the screen should be open.  If it is
not then check to see that you’ve entered your Cerberus Code in the
account creation screens located in game.

PC Collector's Edition Issues :
We’re
aware that some PC Collectors’ Edition Cerberus Codes are not working. 
If you have the number 1688108 on the bottom right of your Cerberus
Network card and have not associated it to your EA Online account at
4:00 PM PST your codes will be fully functional.  If you already have
associated it to your EA Online account at 6:00 PM PST you can restart
the game and your Cerberus Account will be available automatically!

Zaeed :
Some
of you may be looking for Zaeed as a way to check your Cerberus
Account.  Zaeed is being propagated to Xbox Live as we speak and will
be available mid day tomorrow (MST).

Timeouts:
Some
users are reporting timeouts or connection drops to Cerberus Network.
We are actively pursuing a fix to this and will update everyone once it
is fixed on the server-side.

General Cerberus Issues:
If
you’ve entered your Cerberus Activation Code through the web interface
and have played other EA Games with EA Online accounts but are not
seeing the Cerberus Mission Computer open on the main menu.  You’ll
need to contact EA’s Customer service line to ensure that the Gamer Tag
in Xbox Live is associated with your EA Online account you’ve used to
activate Cerberus.

Code Redemption Clarification and Important information about your Social.bioware.com and Xbox Live account

****Make sure that your account that you are using on social.bioware.com is linked to your gamertag****

How to Redeem and activate Cerberus

Xbox In-Game Redemption:

o   Start the game

o   Cerberus Connection will automatically prompt

o   Sign in with your existing account or create a new account

o   When prompted enter Cerberus code

o  The Cerberus laptop will open on screen and display the available downloads

Xbox Online Redemption

o   Go to the Code Redemption page here: http://social.bioware.com/redeem/

o   Sign in with your existing account or create a new account (make sure to sign in using the exact same account on your xbox)

o   Enter the Cerberus code

o   Upon successful redemption restart your console and load the game

PC Online Redemption

o   Go to the Code Redemption page here: http://social.bioware.com/redeem/

o  
Sign in with your existing account or create a new account (make sure
to sign in using the exact same account that you used on
social.bioware.com)

o   Enter the Cerberus code

o   Upon successful redemption load the game and login

How to Redeem and activate Gamestop Terminus Armor code

Xbox Online Redemption

o   Go to the Code Redemption page here: http://social.bioware.com/redeem/

o   Sign in with your existing account or create a new account (make sure to sign in using the exact same account on your xbox)

o   Enter the Terminus code

o   Upon successful redemption restart your console and load the game

PC Online Redemption

o   Go to the Code Redemption page here: http://social.bioware.com/redeem/

o  
Sign in with your existing account or create a new account (make sure
to sign in using the exact same account that you used on
social.bioware.com)

o   Enter the Cerberus code

o   Upon successful redemption load the game and login

o   Upon successful redemption right-click on the download link and save to your computer

o   Install file

o   Restart game

 

How to enable Mass Effect Galaxy dialog

Xbox
-   You must play and finish the Mass Effect Galaxy iPhone game and log into your EA account to upload the unlock

-  When playing Mass Effect 2 you must have Miranda and Jacob in your party to witness dialog

PC

- You must play and finish the Mass Effect Galaxy iPhone game and log into your EA account to upload the unlock

- When playing Mass Effect 2 you must have Miranda and Jacob in your party to witness dialog


As mentioned previously, when we have more information for you on these or otther issues, we will let you know.



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[Michael Gamble]

for all folks who have their 1688108 cards. Please open up the game and login using the same ea online account as the one they used on bioare social. you should be automatically entitled to cerberus now, even though your card has already redeemed.



technically we gave you cerberus network linked to your account, so forget about the code alltogether

[Michael Gamble]

the product key isnt used anywhere for promotional items.

the promotional item keys you still have to redeem here.

[Michael Gamble]

FelixP wrote...

Michael Gamble wrote...

for all folks who have their 1688108 cards. Please open up the game and login using the same ea online account as the one they used on bioare social. you should be automatically entitled to cerberus now, even though your card has already redeemed.

technically we gave you cerberus network linked to your account, so forget about the code alltogether

Mine still just gives me the option to either redeem a code (mine is "already in use") or purchase a new one. 

try opening up the game, going intot he options, turning off auto-login. then restart the game, and the login prompt should come up at you. enter your bw social credentials in there

[Michael Gamble]

Weembles wrote...

I'm still having the same problem. Cerebus doesn't log in, still prompts for the code and the code doesn't redeem.

did you try try opening up the game, going intot he options, turning off auto-login. then restart the game, and the login prompt should come up at you. enter your bw social credentials in there

[Michael Gamble]

Super-Q wrote...

Anyone have digital PC Deluxe issues with the online Release Date Check? My copy try's to check and I get this:

This application cannot be used until the official release date has been reached. Please wait until the official release date and restart the application at that time. Click CANCEL to abort the process.

Please visit the support website to get more information: http://support.ea.com/

The link takes you an unhelpful help site.

what region did you buy the game in?

[Michael Gamble]

Lasagna42 wrote...

Gamble:

We are all having the same problem. I downloaded it from EA, and get the same message during the "Release Date Check". I don't know what you mean by "region," but I live in New York. It should be working, in other words, but isn't.

What email address and vendor did you buy it from?
PM me the details.

Modifié par Michael Gamble, 27 janvier 2010 - 05:55 .

[Michael Gamble]

we are still looking into this issue. don't worry - we are looking at this!

[Michael Gamble]

WinterDog wrote...

I have the PC version and successfully used the Cerberus Network key in-game, so I can see the second computer on the main menu. However, it looks like I did this "out of order," because when I try to download the DLC from the Bioware Social Network, it won't let me redeem my code because it has "already been redeemed." Well, obviously -- by *me.*

This is...silly and frustrating, and no one at EA Support will get back to me. Is there a fix coming? Or do I need a new download code?

log into social using the exact same account you are using to log in in game. the order doesnt matter. just as long as you log into the social site using the same info, and then go profile/your registered game promotions. you should be able to download your cerberus content there

[Michael Gamble]

obsidianwolf87 wrote...

Have there been any fixes to the connection timeout/interruption error for Cerberus Network? That is the only thing holding me back from accessing and using my DLC because I can't get to the log-in screen to activate/authenticate it.

can you provide exact repro steps for what you are seeing? is the connecting interrupting from xbox live or from cerberus? also, a what point is it interrupting

[Michael Gamble]

Please guys, we're working on the issues to help get everyone up and running. Let's not post crack links.

[Michael Gamble]

Teebonesy wrote...

Make that 9 hours. I love Bioware, but their argument for the cerberus network was to instill a greater adhesive for the community. When it blocks you from acessing your paid content and you have no way of getting a resolution in a timely manner I hope they realize it actually becomes a corrosive to the loyalty of those who buy said content.

I don't expect it to run perfectly to be fair, but when it's been half a week and I can't get a response (even if it's to tell me I made no sense in my message) on a question within over a full workday from official channels I really do feel rather embittered about the entire process. For now I'll just ignore the dlc I paid for and enjoy the game, but color me unimpressed and disappointed by this entire experience, mainly on the customer service side of the equation.

Very well said. If you're going to implement something brand new that's clearly not properly tested and isn't remotely ready for the public, then it's simple: don't charge for it. They've set themselves up to embitter and ****** off legions of gamers, and I count myself among them. Bioware makes great games, but this is one disastrously bad move. It's completely turned me off from Bioware DLC, and based on this experience I highly doubt I'll be buying any DLC of any sort from Bioware in the future, nor will I bother to shell out money for some kind of "extended" edition.

I have a question: I regretfully purchased the deluxe edition on Steam, that supposedly came with all sorts of bonus content outside of the game, such as a documentary and a comic book. What's the deal with this - where in the world do we find this content? There's no information anywhere about it. What should have been a very simple and pleasant experience has become confusing and frustrating.

Steam should have told you where it was. Go to your mass effect 2 install directory, and look for a folder called 'bonus'.

It was designed to be straightforward...if the vendors would actually communicate the information to the players!

[Michael Gamble]

Sir Ulrich Von Lichenstien wrote...

Ok so I now have my Cerberus Network key for my DDE copy, as well as the Reg key for it and the promo codes for the inferno armor, collector armor and incisor armor, can I just enter the latter 3 into the promo code section or do I need to swap the reg key/Cerberus Network number that is connected to my acct to the DDE ones?

enter the latter 3 into the social site as well as the cerberus key. then download and install all of the content.

then load up the game (ignore the initial error about the dlc not being able to load) - and log into the SAME account you have for social site (in game). everything will work then.

you are essentially linking the login in game and the login into the social site.

[Michael Gamble]

You can redownload and reinstall your DLC as many times as youd like via 'your registered game promotions' through the bioware social site.



The way the DLC authentication is done:



After you have installed the content, you only need to go on and authenticate once. After that you can disconnect and play the dlc without being asked.