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Known issues and activating account information


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#351
Tuituletufuga

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Is there a special code I should have received from Gamestop for the Terminus armor? I have the PC version, but all I have is my Cerberus card.

#352
Solmanian

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I have the pc version. my cerberus network gives the interupt timed out masage. wat have we got so far?

#353
WarlordPwner

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does anyone know how to add a gamertag to their bioware/EA account?

#354
DoubleHell

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New Zealand checking in - launch day here, the 29th, and unable to connect to the Cerberus network in-game. All bonus content successfully activated and downloaded via the website, but can't be authenticated in-game. The game tries to connect to gosredirector.ea.com but that times out.

#355
WarlordPwner

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Anyone? please help, i need to add my xbox live gamertag to this account to get my terminus gear! :(

#356
Sir Ulrich Von Lichenstien

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I have the standard edition game and I also pre-ordered the DDE edition from GAME (UK), but I've been having issues installing the latter, but had no issues installing the former. I want to know if I use my standard edition Cerberus code will I not gain access to my DDE stuff if/when I can get that installed?

#357
Arllum

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I have the steam version of the game but it wont start...
Re-downloaded it 4 times now (and 10+gig needed some time -.-)
tried some tips from forums but it still wont start.
dont call me rude but if i pay for a game i want it to at least start... (this one is even worse than Gothic 3)
heard some xp users got the game running (even digital version from steam)
perhaps its windows 7 problem ?
pls get the fix out ASAP

#358
torgoservo

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WarlordPwner wrote...

Anyone? please help, i need to add my xbox live gamertag to this account to get my terminus gear! :(


You're supposed to be able to do it from EA. My account there is having problems though and I've been waiting over 7 hours now to get a reply off their standard email form on the site.... hopefully yours has better luck.

#359
AtimasSentinus

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I set up the account that I have on my 360 on this site and tried to download my terminus armor. Apparently, if you have a different sign in between the internet and the 360, the site doesn't allow you to have the dlc. My problem was that my online sign in had "www." on it while the 360 login didn't have it... Damn... Guess I'll have to wait til xbl releases the dlc at the marketplace. Lack of instructions makes me sad. :(

#360
SpryDragon

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At this time I am unable to use any of the Promo codes that came with my collectors edition. Not only that, I can not even enter my CD Key to even register my game. Keeps coming up with invalid code.



And yes I have typed it in correctly and yes I used it successfully to install the game.



Please help...


#361
Raven-sb

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Hmm, it seems that the servers are having a melt down. I'm getting a can not get a response from remote server error.



sighs

#362
torgoservo

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torgoservo wrote...

WarlordPwner wrote...

Anyone? please help, i need to add my xbox live gamertag to this account to get my terminus gear! :(


You're supposed to be able to do it from EA. My account there is having problems though and I've been waiting over 7 hours now to get a reply off their standard email form on the site.... hopefully yours has better luck.


Make that 9 hours. I love Bioware, but their argument for the cerberus network was to instill a greater adhesive for the community. When it blocks you from acessing your paid content and you have no way of getting a resolution in a timely manner I hope they realize it actually becomes a corrosive to the loyalty of those who buy said content.

I don't expect it to run perfectly to be fair, but when it's been half a week and I can't get a response (even if it's to tell me I made no sense in my message) on a question within over a full workday from official channels I really do feel rather embittered about the entire process. For now I'll just ignore the dlc I paid for and enjoy the game, but color me unimpressed and disappointed by this entire experience, mainly on the customer service side of the equation.

#363
daft667

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i can't register my game with this site. i registered cerberus in game, and it works fine as far as i can see, i've dl and installed the dlc, but i can't register my game, along with the pre-order DDE redeem code. i want to make sure i got what i paid for, i want my bonus content. is it already in there when i registered cerberus? why can't i register my game?



wtf

#364
vincientjames

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Purchased it off steam... got my cerebus card working but the promo key for the bonus items gives the "No response received from remote server", and the key for the game itself shows invalid.

#365
blueraven85

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Just a quick question, im from oz and ive used my CE code from eb to get the colletors armor and gun. havent used the cerberus card yet but for some reason i already have acces to Zaeed and the in game cerb network. am i missing out on anything? its just that ive read alot about the troubles people are having with their cerb cards and im not sure if i should risk using it at this point in time.

#366
daft667

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just got my stuff to register. must be a server thing? keep at it, hopefully it'll register eventually.

#367
Teebonesy

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Make that 9 hours. I love Bioware, but their argument for the cerberus network was to instill a greater adhesive for the community. When it blocks you from acessing your paid content and you have no way of getting a resolution in a timely manner I hope they realize it actually becomes a corrosive to the loyalty of those who buy said content.

I don't expect it to run perfectly to be fair, but when it's been half a week and I can't get a response (even if it's to tell me I made no sense in my message) on a question within over a full workday from official channels I really do feel rather embittered about the entire process. For now I'll just ignore the dlc I paid for and enjoy the game, but color me unimpressed and disappointed by this entire experience, mainly on the customer service side of the equation.


Very well said. If you're going to implement something brand new that's clearly not properly tested and isn't remotely ready for the public, then it's simple: don't charge for it. They've set themselves up to embitter and ****** off legions of gamers, and I count myself among them. Bioware makes great games, but this is one disastrously bad move. It's completely turned me off from Bioware DLC, and based on this experience I highly doubt I'll be buying any DLC of any sort from Bioware in the future, nor will I bother to shell out money for some kind of "extended" edition.

I have a question: I regretfully purchased the deluxe edition on Steam, that supposedly came with all sorts of bonus content outside of the game, such as a documentary and a comic book. What's the deal with this - where in the world do we find this content? There's no information anywhere about it. What should have been a very simple and pleasant experience has become confusing and frustrating.

#368
TildeMerand

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Well, It's def. not a windows 7 problem, I run it personally and had no problems connecting to Cerberus and getting my content working.

#369
Steve-9

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ME2 congig utility error, reading my rig as a single core processor. i hav an amd 2 duo, why is this happening and can it be resolved. my cpu is at 100%in game!!!!!!!!!!

#370
TildeMerand

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Steve-9 wrote...

ME2 congig utility error, reading my rig as a single core processor. i hav an amd 2 duo, why is this happening and can it be resolved. my cpu is at 100%in game!!!!!!!!!!


Other than the obvious suggestion of upgrading such an outdated chipset and processor...

Try the tech forums from EA itself. It might provide a better example.

Sorry, I can't help you much there, AMD's in my eyes have always been plagued with issues...

Intel i7 950 ftw.

#371
blackstoneca

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Guys, with WIndows visit you have to run game as admin. Its what I did and I had no issue

#372
blackstoneca

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Guys, with WIndows visita you have to run game as admin. Its what I did and I had no issue

Modifié par blackstoneca, 29 janvier 2010 - 07:54 .


#373
Faile2008

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I got Cerberus before entering the code.

I went to the Bioware social site and registered my ME2 code then redeemed the Coll. code & gamestop code....started the game ( I didn't see the Cerberus code card in the box at first) and logged in, didn't work cause the game doesn't accept a : in the password unlike DAO and the website itself, great job guys, anyways...then I went to the EA site, changed the password and logged in again, it worked but here is the kicker :



The cerberus screen on the right was open and it said I am connected !!!! I HAD NOT REDEEMED THE CERBERUS CODE YET ! I also was able to download the 2 Cerberus DLCs and install them.



When I then went and redeemed my Cerberus Code it accepted it, said I registered it and offered me a download of the Coll. Ed. DLC ????



Now, is there a way to check if Cerberus is correctly unlocked ? under my registed promos it only shows the 2 Cerberus DLCs, is that all or does it have to show the Cerberus Network as registered promo, too ?



Just wanna know if everything is allrighty before I start playing when I get home from work today :)

#374
Michael Gamble

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Teebonesy wrote...

Make that 9 hours. I love Bioware, but their argument for the cerberus network was to instill a greater adhesive for the community. When it blocks you from acessing your paid content and you have no way of getting a resolution in a timely manner I hope they realize it actually becomes a corrosive to the loyalty of those who buy said content.

I don't expect it to run perfectly to be fair, but when it's been half a week and I can't get a response (even if it's to tell me I made no sense in my message) on a question within over a full workday from official channels I really do feel rather embittered about the entire process. For now I'll just ignore the dlc I paid for and enjoy the game, but color me unimpressed and disappointed by this entire experience, mainly on the customer service side of the equation.


Very well said. If you're going to implement something brand new that's clearly not properly tested and isn't remotely ready for the public, then it's simple: don't charge for it. They've set themselves up to embitter and ****** off legions of gamers, and I count myself among them. Bioware makes great games, but this is one disastrously bad move. It's completely turned me off from Bioware DLC, and based on this experience I highly doubt I'll be buying any DLC of any sort from Bioware in the future, nor will I bother to shell out money for some kind of "extended" edition.

I have a question: I regretfully purchased the deluxe edition on Steam, that supposedly came with all sorts of bonus content outside of the game, such as a documentary and a comic book. What's the deal with this - where in the world do we find this content? There's no information anywhere about it. What should have been a very simple and pleasant experience has become confusing and frustrating.


Steam should have told you where it was. Go to your mass effect 2 install directory, and look for a folder called 'bonus'.

It was designed to be straightforward...if the vendors would actually communicate the information to the players!

#375
Sir Ulrich Von Lichenstien

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Ok so I now have my Cerberus Network key for my DDE copy, as well as the Reg key for it and the promo codes for the inferno armor, collector armor and incisor armor, can I just enter the latter 3 into the promo code section or do I need to swap the reg key/Cerberus Network number that is connected to my acct to the DDE ones?