985 réponses à ce sujet

[Battlelord666]

Where can i find my gaurdian email ?

[soysauce2rice]

The DLC worked for me

But does anyone know where to extract the files to? I can't find the folder, i forgot the name. Thanks.

Nevermind, it's an installer, i just extracted it haha..

Modifié par soysauce2rice, 03 février 2010 - 11:05 .

[Skywalker6119]

I bought Mass Effect 2 from Direct2Drive and redeemed the Cerberus Network code on the first day. However, everytime I try to access the DLC section under "Games|Mass Effect|Official DLC" from the drop-down menu on the top of this website, I get asked to redeem or buy the Cerberus Network. Any tips on how to solve this?

[WolfWhoRules]

Still no resolution. I have in-game 'laptop access' and can download the extras, I cannot access Cerberus AT ALL. I paid for it, and I can't do it. (see the previous 3 messages for details). I would be happy to provide tech support proof of my purchase, I just want to get what I paid for!!!



EA Tech Support, please respond.

[AntariusX]

Skywalker6119 wrote...

I bought Mass Effect 2 from Direct2Drive and redeemed the Cerberus Network code on the first day. However, everytime I try to access the DLC section under "Games|Mass Effect|Official DLC" from the drop-down menu on the top of this website, I get asked to redeem or buy the Cerberus Network. Any tips on how to solve this?

When I go to http://social.bioware.com/page/me2-dlc it asks me to buy code. But if I go to http://social.biowar...ntitlements.php, I can see all my dlc's there. I guess it is the way it works for now.

Modifié par AntariusX, 04 février 2010 - 10:40 .

[Auxarius]

Skywalker6119 wrote...

I bought Mass Effect 2 from Direct2Drive and redeemed the Cerberus Network code on the first day. However, everytime I try to access the DLC section under "Games|Mass Effect|Official DLC" from the drop-down menu on the top of this website, I get asked to redeem or buy the Cerberus Network. Any tips on how to solve this?

Same here, I just contacted EA to ask what's happening, will post answer when I get one.

[Epsylon84]

Hello. First of all, sorry for my bad english. Next, i have a problem, i prepurchased ME2 Collectors Ed. at Gamestop, so today they gave me a Terminus Armor Code, but now i registered it and says Inferno armor, this is not the armor i wanted, whats wrong? I checked the card and clearly says "Terminus Gear", and the Heavy weapon... And the code i registered its the same thar the card says... Any idea of what can i do? Thank you

[Wrothgar2009]

8 days now and EA has yet to write me back or sync my gamer profile. This is getting ridiculous.

[charlod]

I have the cerberus open but can't download anything ?

I click on the connect to cerberus network but still nothing happend.

[dr.c.reiss]

Hi,

I had some  problems concerning accessing in-game cerberus network (right laptop on the main screen).

First, I thought that's a firewall problem. EA support told me to open
the ports (Kaspersky Firewall and the router's firewall):

TCP 42100
TCP 15200-15300
TCP 9945-9994
TCP 80

However, it seems to have no effect. Anyhow, 'nice to know the ports.

What did the trick was (at least in my case, but not well tested):
Adding masseffect2.exe explisitly in Kaspersky Internet Security 2010 in "Trusted applications" with all suboptions enabled
 ("Trusted applications" is found under Settings -> Options -> Threads and Exclusions -> Settings (Exclusions)).

I don't know if this helps. Can't tell anything with respect to diffrent Internet Security software packages. Don't blame me if it doesn't work for you.

Greetings.

[nsl41288]

I'm still getting timed out errors and can't authenticate my DLCs. Has anyone been able to authenticate theirs? Is this being fixed or is there something I can do?
My firewall is turned off and I'm using AVG's free antivirus. I've added MassEffect2.exe to the PUP exceptions and even to the excluded files in resident shield and still can't authenticate. I added those ports to my router and I also checked my disabled firewall and ME2 has been automatically added to its list to allow traffic. Still doesn't work.

Modifié par nsl41288, 04 février 2010 - 10:03 .

[dr.c.reiss]

Hi nsl41288,



in my case it worked, timeout errors are gone, I can login from in-game. It seems that all DLCs are there, I redeemed them via the web-page and installed them on Jan 30. Since today Feb 4, I can connect to the cerberus network without disabling all the Kaspersky Internet Security (Firewall and Virus-scanner).



Point of my post is: maybe the problem is caused by the local Anti-Virus software rating masseffect2.exe as some malware by heuristic. Thereby, all the trouble might not be completely caused by the mass effect 2 developers - I can't judge this. However, I also want my Anti-Virus software to take-out possible threads, i.e. Kaskersky Internet Security did what it was supposed to do.



So if your willing to take the risk, turn off your internet security - having only a minimum of other programs running and switch off each of your firewalls one after another. If you still get timeout errors, then it's probably not your firewalls and Anti-Virus software. What next - good question ? - contact support.



Sorry, that I can't better help.

[nsl41288]

I got it to work by doing this in this post: social.bioware.com/forum/1/topic/106/index/924495/1#977664
I even undid the ports that you suggested and removed all exclusions from my antivirus and it still works.
Seems ECN is the culprit. I have windows 7 64 bit btw.

Modifié par nsl41288, 04 février 2010 - 10:06 .

[dr.c.reiss]

nsl41288 wrote...

I got it to work by doing this in this post: social.bioware.com/forum/1/topic/106/index/924495/1#977664
I even undid the ports that you suggested and removed all exclusions from my antivirus and it still works.
Seems ECN is the culprit. I have windows 7 64 bit btw.

Sorry, I forgot. There was yesterday or two days before that respective post you menioned. However, I'm using Windows Xp x64. Your solution does not work with Windows XP as far as I know. There is no respective network option to set in XP using netsh. (However, I'm Unix guy and Windows I use only for gaming, so don't expect too much.) I also didn't leave the ports explisitly enabled in my firewall.

Modifié par dr.c.reiss, 04 février 2010 - 10:20 .

[Araflex]

 I apologize if this question has already been answered. I redeemed my codes on the Bioware website, so now when I try to activate Cerberus it says "code already in use". I am also unable to locate the 'free' Zaeed DLC, even though I preordered. 

If there is already a solution to this, please point me that-a-way. If not, EA's not helping and let me just say I would really appreciate it if I saw a Bioware staff post in here somewhere. At some point.

[LilSwiftOne]

for the cerberus network, i entered the code In-Game and it works but when i click on "Open EA online Store" or Check for Downloadable Content it says in social.bioware that i have to redeem the cerberus code and when i do it says its allready been entered and i used it in game?

help

[JasonSSmx5]

 Ok I downloaded the game, and get to the activation screen after installation.  I put in the code provided then the screen with the krogen goes blank and sits there doing nothing. Seems it freezes but says it is responding in task manager.  What is it doing??? 

[StingingVelvet]

Skywalker6119 wrote...

I bought Mass Effect 2 from Direct2Drive and redeemed the Cerberus Network code on the first day. However, everytime I try to access the DLC section under "Games|Mass Effect|Official DLC" from the drop-down menu on the top of this website, I get asked to redeem or buy the Cerberus Network. Any tips on how to solve this?

Same here with a retail CE copy.  I assume it is just a glitch?  Or am I missing out on something?

[Sellarius]

Soooo frustrating, still can't connect to the cerberus network, tried turning off firewalls and virus prot, opening ports, making exceptions, even bought the damn network after the redemption code didn't appear to work...still all I get is that I need to authorise the DLCs but the game won't connect to the internet, it just tells me I need a connection...and yes I'm online. Help...........please.....

[NergiZed]

Sigh...

I get past the part where it asks me to 'press any key to continue'. Afterwards I get prompted to "continue" or "cancel" to activate my Cerberus account, at which point it proceeds to a infinite 'Please wait' screen with a giant logo of the company that launched me into this never-ending purgatory.

I've got a Physical CE edition for PC, with the CE DLC and Cerberus codes (along with DLC) redeemed on my bioware account and installed in the game. I run a 32 bit Win 7 system (installed on a SSD, if that matters) with a 2.66 Ghz Core 2 and more than enough RAM, space and GPU power.

Already tried rebooting, reinstalling, trying without DLC installed, running as admin, and none of those methods worked. Though I haven't tried anything to in-depth in terms of tweaking net options in windows.

I've already wasted my precious Friday messing around with the settings and trying find an answer in this prohibitive forum (with no God D@#m Search Function).

I guess it's my fault really, I should have assumed that everything released on launch day doesn't work for PC and just wait for all those eager hackers and modders to fix it. No-CD, no insipid registration, no asinine accounts, no bloody net connection required; I sure do envy those pirates.

Modifié par NergiZed, 06 février 2010 - 07:56 .

[kalenath]

This is a known issue with the CE. Apparently some of the CE codes were glitched so when you entered it, it activated something OTHER than the Cerberus network. They say they are working on a solution. I just hope it comes soon, because I REALLY want to play the DLC that I bought.

[Latentwolf]

Save game import from ME1 does not work. The tool does not see my saved games at all merely a folder. I bought both games via Steam. I am rather disappointed that this feature just fails to work. The information on how its supposed to work is hard to come by as well.

Update: I went on the internet and found a decent instruction on how to do it. Why were the instructions with the actual game so badly done?

Modifié par Latentwolf, 06 février 2010 - 02:24 .

[Incubusion]

So, after grabbing those Dr Pepper DLCs the game had difficulty connecting to the Cerberus Network I figured it would just need time, and I figured I wasn't going to use the new helmets until I played Renegade anyways so I could wait. Except now the game has decided, Zaeed, Inferno Armor, and the Normandy Crash site?? Nope. You don't have them any more. What's that, your save file relies on Zaeed and Normandy? Too bad, no running around the galaxy solving problems any more.

[mcgreggers99]

physicsdork42 wrote...

WolfWhoRules wrote...

I have Cerberus working inside my Mass Effect 2 Game. I have access to my registered game promotions having purchased the digital deluxe edition through steam. But when I try to access Cerberus through the website I am told that I need to register. When I entered the key for my account I was told that "Unable to redeem code. That code has already been used, and cannot be redeemed again." Naturally, I am the one who redeemed the code, yet now I can't access Cerberus, but can still access the original downloads.

I would really like to be able to access Cerberus, particularly to be able to download the Hammerhead (if and when it becomes available). Do please respond with a working solution to this problem.

Cheers

I have this same exact issue and would really appreciate a resolution before the next wave of DLC comes out. I should not have to pay an extra 15 dollars for something that I already have paid for. As above, I have the current DLC already available, but because I cannot access Cereberus, I will not be able to add more when it comes out.

I'm in the same boat with both of you guys. I had assumed that I would have access to my DLC for download whenever I needed it through this account. If I want to install this game on my laptop I should be able to install it then redownload the DLC through this account.

I actually saved the installers for the DLC on my desktop because I knew this whole process was going to get FUBARed at some point.