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Known issues and activating account information


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#526
mcgreggers99

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AntariusX wrote...

Skywalker6119 wrote...

I bought Mass Effect 2 from Direct2Drive and redeemed the Cerberus Network code on the first day. However, everytime I try to access the DLC section under "Games|Mass Effect|Official DLC" from the drop-down menu on the top of this website, I get asked to redeem or buy the Cerberus Network. Any tips on how to solve this?


When I go to http://social.bioware.com/page/me2-dlc it asks me to buy code. But if I go to http://social.biowar...ntitlements.php, I can see all my dlc's there. I guess it is the way it works for now.


Holy crap this worked...

#527
NergiZed

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so, is there any news on how to get past the "please wait" screen? My other info's on the bottom of P-21 of this thread.

#528
DocGreen

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This thread isn't encouraging. I was hopeing to find a solution by now, but I guess there isn't any yet :( (in my case the Cerberus network working ingame, but on the this site, it still is available as new content, but says my code has already been used (which I did, ingame)). Also, ME2 doesn't show up in my games list, although I can see it in my profile.

#529
radkins

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Hey everyone,



Is there a fix for the missing d3d10_30.dll error? The game will not start as the error message says that this file can't be found. I have reinstalled and still get the same error. Do I need to completely uninstall and reinstall?

Thanks,

Ron

#530
Nirvana_Dest

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And to think I bought this lemon :( 60 bucks worth of my game budget for a "please wait" screen? Great! Is it me or does anyone from tech support post here? Granted I didn't read the 22 pages of posts but given the fact that there are that many pages makes me wonder why there is a tech support forum???!!!

#531
Beamon

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So when will I be able to play this game as intended???  I can't get past the loading screen.  I spent 60 for this?  Big failure.  I want my money back...

#532
MasterRidley

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i believe this game will ose ratings wuickly, and then EA's stock will fall, sales will plummet, and they'll forced to fix the damn game, and its still bug ridden. plus i just got stuck between crashing bug on the abandoned station, AND i can't leave, lovely. i cant believe i waited 2 weeks for a game that hardly works. ME2 a great game and all, EA's buyout of bioware, just poisons Bioware's games, no offense. well, ive got 3 tech support tickets to send out now. hope they fix it soon.

EDIT: i fixed it! just open teh ports listed in the topic. or in your read-me file. i dont recall what they were, but its a firewall type issue.  also, i open them on my PC, not my router, so that *might* have a little to do with.  only one bad thing.  EA's now got textbooks response to it.

Modifié par MasterRidley, 07 février 2010 - 07:10 .


#533
Gorath Alpha

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radkins wrote...

Hey everyone,

Is there a fix for the missing d3d10_30.dll error? The game will not start as the error message says that this file can't be found. I have reinstalled and still get the same error. Do I need to completely uninstall and reinstall?
Thanks,
Ron

Of course there is, same as that error's solution in every other game around.  Google is your friend.

#534
Solfi

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*post removed* Simple misunderstanding with misread letter...

Modifié par Solfi, 07 février 2010 - 02:07 .


#535
eldav

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Bioware make a you tube video.

ps: EA ruined your game


#536
Gnaeus.Silvanus

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What about the problems on being stucked and floating in midair? Is there a patch or solution for this?

#537
Gnaeus.Silvanus

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#538
Ekido

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WolfWhoRules wrote...

I still haven't had a response to my problem. I'll reiterate:

I bought the digital deluxe version from steam. I can access the downloads that came with that in my bioware account. I CANNOT access Cerberus in a web browser despite the fact that I have installed the downloaded content onto my PC.

When I enter my password for Cerberus I get the message: "Unable to redeem code. That code has already been used, and cannot be redeemed again." It was ME who redeemed the code (inside the game). I STILL can't access the Cerberus network online. I would like to access the Cerberus network, as I PAID for the privilige already.

I also note that despite registering my game here on the forum, I do not have Mass Effect 2 listed on the "My Games" tab on the left of the forum screen. This is fairly serious here, I'd like to access Cerberus online. When the game opens the browser window it'd be nice to be able to get the access I paid for.

Please help me resolve this issue.


Having exactly same problem except that my copy is a retail CE and i activated my cerberus card online.
Guess all the CE codes are just screwed up, how hard can it be?
Also i cant see Mass Effect 2 in my games :l

Modifié par Ekido, 09 février 2010 - 06:56 .


#539
Phalzyr

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I actually got to play some this weekend, I encountered the hoving in air bug several times, only once though had to reload. I also can't finish the quest about the asari stealing a money chip from a volo, it says talk to c-sec officer. Which I have done and all c-sec officers not just the one with them.



I discovered something strange about addon authorization. Offline they don't work, yet if I have BOTH my LAN and Wireless activated they do... MY interent is through wireless and when LAN is turned on I don't truelly have internet access/can't browse or such... Have to get in game then disable wireless... (because I prefer only to be online when I have to be)

#540
Nemesis7884

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i especially dont see the cerberus network and the dlc when i look here in my profile or under mass effect / dlc - it just says i can redeem a code or buy - allready did that and do have acess to cerberus, but you should also be able to look at it here in the profile...

#541
kalenath

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Nemesis7884 wrote...

i especially dont see the cerberus network and the dlc when i look here in my profile or under mass effect / dlc - it just says i can redeem a code or buy - allready did that and do have acess to cerberus, but you should also be able to look at it here in the profile...


If you bought the Collectors Edition, like I did, the Cerberus Network is unavailable due to a glitch. They are 'working' on a fix. I hope to see it before Mass Effect 3 comes out.

#542
vometia

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kalenath wrote...

If you bought the Collectors Edition, like I did, the Cerberus Network is unavailable due to a glitch. They are 'working' on a fix. I hope to see it before Mass Effect 3 comes out.

Though my inclination is to be exasperated and demand "how hard can it be?!", that would probably be ameliorated if they'd give a status report.  If nothing else, it's good PR; at least compared to the bad PR of a company that gets uppity about piracy and then not actually giving its customers what they've paid for... arguably a tad melodramatic, but it doesn't exactly encourage honesty if they don't lead by example.

#543
kalenath

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any news would be an improvement over the nothing we have right now

#544
Salamijoe

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I agree. Some info would be nice.

#545
Drakvelios

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I need help with my Mass Effect 2 PC version (steam). When I start Mass Effect 2 and connect to the Cerberus Network, a message pops up (Unable to authorize the listed DLC. Please log into the Cerberus Network with the account used to purchase the DLC.). I know I'm connected to the Cerberus Network because both computers are open in the main menu. I was able to download the Blood dragon armor DLC through my registered game promotions, but I don't see the free DLC such as Zaeed or the rest. What's going on? Anyone else going through this?

#546
Ekido

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So much for "You wil receive support answer in 24 hours" :l



Cerberus network glitch is getting rather anoying.... i want to view future dlc T_T

#547
CTC Paradox2

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I bought the Collector's Edition, but I don't have access to the Collector armour or rifle. Any ideas?

#548
boomer11652

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Has anyone been getting the "Unable to authenticate the disc.Please insert the disc and try again" error message?

#549
Gorath Alpha

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boomer11652 wrote...

Has anyone been getting the "Unable to authenticate the disc.Please insert the disc and try again" error message?

I believe that is related to various kinds of virtual drive software you are running, that all has to be shut down before Mass Effect 1 or 2 will run, but I am not certain.  Wasn't it already mentioned here in this thread? 

Gorath
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#550
Salamijoe

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Seems, that a workaround for the "Connection to ME 2 server has been interrupted or has timed out."-issue is to uninstall the firewall. Used Comodo before, simply deactivating didn't help, but uninstalling it did the trick.

Modifié par Salamijoe, 09 février 2010 - 02:26 .