985 réponses à ce sujet

[MrSaltine]

I just got through with the live customer support chat and my Cerberus network and my CE codes are now working. 2 days of trying and a lot of patience paid off

[WhiteEclipse]

I just got lucky. I went to chat, connected immediately (30 second wait) and this rep gave me a new code!

Thank goodness.

[wonko33]

Don't despair people, i was able to use the chat to fix my problem. So can you.

Have your defective codes-the email of your account- and the birthday that's on that account ready.



I guess EA isn't all bad, the guy I chatted with was very nice and solved my problems.

[illogickal]

they gave me a new code which to "Please try day later with this new code:" i tried later and still nothing, am I doing it wrong? games > mass effect 2 > redeem promo code. and enter it there?

[stefan1331]

I don't know if this is right:

When I go the the DLC section of Mass Effect 2 it says "Some versions of Mass Effect 2 contain a redemption code to obtain Cerberus Network activation. Connect now and receive bonus... 1200 BW Points | 1200 Xbox Live Points".

1. I already used my Cerberus code, shouldn't it say that I am logged instead of that message?

2. I have 0 Bioware points. Shouldn't I have 1200BW Points for using the Cerberus code? (I have the Collector's Edition of ME 2)

Sorry if this has already been discussed and solved.

[-Balee-]

My problem is, that i created two accounts, one to Dragon Age CE, and one to Mass Effect 2 CE. Can I (or a admin or moderator) bind the two account? Because i can't use some game promotions... (Blood Dragon Armor)

[GM23]

-Balee- wrote...

My problem is, that i created two accounts, one to Dragon Age CE, and one to Mass Effect 2 CE. Can I (or a admin or moderator) bind the two account? Because i can't use some game promotions... (Blood Dragon Armor)

I suggest going to help.ea.com and there use the live chat. I have a step-by-step tutorial on how to use two pages back on this very same forum. They're usually helpful and nice enough to help you.

[phouria]

the live chat helped me. THanks to guys who said live chat helped them.

I purchased a collectors edition PC version of ME2, this after playing and beating it on my xbox360 (DLC codes work for both xbox and pc - and fyi why i would get a PC version when i have the xbox? it's for my PC at work ! ). Could not get the DLC for collector gear and cerberus codes WORKING at all. Kept saying invalid for the DLC and kept saying "cannot contact ME2 servers" when i enter in the cerberus codes while in game to access the cerb network.

Went to LIVE chat **** must have popups turned off, as that disconnected me immediately after 30 mins of waiting ****

the live chat person TEMJEM O. was very helpful. Asked for my registration info and the codes for the DLC/CERB, and after a brief moment informed me that all codes were active now. I logged into my bioware account and checked before we disconnected, and DLC content was there. I booted up ME2 and Cerberus network was active.

Live chat was the way to go.

Modifié par phouria, 15 février 2010 - 08:38 .

[Hachuurui]

I tried with pop ups on and off and I keep getting disconnected its really pissing me off. Been waiting for over an hour now and waiting again. I really want to get this installed and working >.<

[Destalen]

I've been disconnected from chat 4 times in a row now. About 4 hours total just waiting in chat now.



This is infuriating.

[NergiZed]

Well, I reinstalled Win XP onto another partition of my Computer, installed ME2 on that, and tried it out and I'm still stuck on the 'please wait' screen.



So yeah, I have no idea what I'm doing wrong. All my codes show up on this site, I have a dual-core CPU, and I'm running as admin on Win 7 and XP.

[wonko33]

NergiZed wrote...

Well, I reinstalled Win XP onto another partition of my Computer, installed ME2 on that, and tried it out and I'm still stuck on the 'please wait' screen.

So yeah, I have no idea what I'm doing wrong. All my codes show up on this site, I have a dual-core CPU, and I'm running as admin on Win 7 and XP.

When I first treid to install on my XP partition it wwoauld not work but it worked fine one my W7 RC1 partition.

then I uninstalled widows security essentials and it installed just fine on my XP. Try to disable your antivirus and give it a shot

[neosreaper]

how do i get into the live chat function, i went to help.ea.com but is douent say live chat or anything

[AndyCobra]

I bouth ME2 CE instaled i and played. This morning when I launched the game i could connect to cerberus network and the following message was displayed " Communication with Mass Effect 2 severs was interupted or timed-out.Please try again later."
I tried to reconnect several times with no succes. Then I came to check my Boiware SocialNetwork Profile and I was surprised to see that in "my games" tab there wasn't Mass Effect 2; Then I tried to
register the game again but it said that the code is not valid as you can see there is no red2 under my avatar

I don't know what to do; please help me, i payed a lot of money for CE and o dont want to see my ME2 account terminated for no reason

Modifié par AndyCobra, 16 février 2010 - 12:33 .

[WhiteEclipse]

neosreaper wrote...

how do i get into the live chat function, i went to help.ea.com but is douent say live chat or anything

it does not need to be on the website.  it never once showed up for me on the site.  I went here:
support.ea.com/chat

Modifié par WhiteEclipse, 16 février 2010 - 02:43 .

[WhiteEclipse]

AndyCobra wrote...

I bouth ME2 CE instaled i and played. This morning when I launched the game i could connect to cerberus network and the following message was displayed " Communication with Mass Effect 2 severs was interupted or timed-out.Please try again later."
I tried to reconnect several times with no succes. Then I came to check my Boiware SocialNetwork Profile and I was surprised to see that in "my games" tab there wasn't Mass Effect 2; Then I tried to
register the game again but it said that the code is not valid as you can see there is no red2 under my avatar

I don't know what to do; please help me, i payed a lot of money for CE and o dont want to see my ME2 account terminated for no reason

Don't worry.  It is registered under your account, it shows for your profile.  I had the same problem, it does not appear under registered games the same as DAO, but it is there under your profile.

The error message you got was the same as mine.  Your code is probably bad.  I got the same message.  EA had to activate it for me.

[Kepha]

AndyCobra wrote...

I bouth ME2 CE instaled i and played. This morning when I launched the game i could connect to cerberus network and the following message was displayed " Communication with Mass Effect 2 severs was interupted or timed-out.Please try again later."
I tried to reconnect several times with no succes. Then I came to check my Boiware SocialNetwork Profile and I was surprised to see that in "my games" tab there wasn't Mass Effect 2; Then I tried to
register the game again but it said that the code is not valid as you can see there is no red2 under my avatar

I don't know what to do; please help me, i payed a lot of money for CE and o dont want to see my ME2 account terminated for no reason

Site was down for maintence earlier this morning.  http://social.biowar...9/index/1118473

[ElweSingollo]

Hi, my name is Karl. How may I help you? [09:48:59 AM]

: hi there [09:49:17 AM]

: yeah I am having a problem wit my ME2 Collectors edition [09:49:32 AM]

: when I try to get it to log onto the cerberus network it always times out [09:50:01 AM]

: say "server disconnected or timed out" [09:50:12 AM]

Karl: okay [09:46:13 AM]

Karl: from when are you facing this problem ? [09:47:26 AM]

: the game starts up ok [09:52:26 AM]

: prompts me to type my ea user acount details in accepts them [09:52:43 AM]

: then when it trys to connect to the cerberus network it comes up with the time out message [09:53:11 AM]

: running the game on windows 7ultimate and my internet is broadband run through a belkin wireless router if that makes any difference [09:54:09 AM]

Karl: There's some temporary technical problem going on that's why you are facing this problem. Our engineer's are working onto it. Within 24 hrs this problem would be resolve. [09:50:15 AM]

: ok so this time tomorrow should be sorted? [09:55:35 AM]

Karl: yes, [09:51:21 AM]

: ok then ty for your help [09:56:27 AM]

'' disconnected ('Concluded by End-user'). [09:56:46 AM]



So guessing that the server maintenance they were doing stuffed up? bit unsure whether to start playying ME 2 now as not sure whhether the cerberus stuff willl be able to be applied to save games retroactively.

[Trankluhator]

Smoke282 wrote...

I get "error with server, timeout" lol

I have the same trouble. Please help me!

[EddySpeddy]

I doubt this is for all people, but I had the Cerberus server down issue too. A friend said turn off your anti-virus program, it may be blocking it. I told him I'd set it to allow it through firewall anyway, but I did as he said, and disabled my anti-virus program (Trend Micro) started the game tried logging into Cerberus "Manually" and it worked.

Modifié par EddySpeddy, 17 février 2010 - 07:41 .

[Godeshus]

Rageaholic wrote...

jbeasly wrote...

Rageaholic wrote...

Charlie Bloodpoop wrote...

need help!
besides cerberus network,i also cannot get my collecter armor,IE shows:cannot reconize my redeem code

I'm having the exact same problems right now.

In-game, after typing in my Cerberus Network code, I get the error "Communication with the Mass Effect 2 server was interrupted or timed out. Please try again later."

Also, on social.bioware.com's code redemption page, neither the Cerberus Network code, or my Collector's Armor code work.

Whee. <_<

Having the same issue here as well, come on BioWare/EA you've had how long to work this out?

I have the 1688108 card; looks like they didn't solve the Collector's Edition fiasco after all.
/sigh

I think it's worth noting that I also have one of those 1688108 cards. Good work on the script that automatically applies Cerberus Network membership to those who punch in their Collector Armor codes, guys! Guess what? The Collector Armor codes don't work, either.

Anyways, I figured I'd check up on this before work this morning, and damn. It's the same situation as yesterday. You'd think EA and Bioware would at least make the error message less generic if they're having problems on their end. Oh yeah, this is EA I'm talking about. The same EA I said I'd never buy a game from again... Until they f***ing bought Bioware.

You know, I definitely try to support the companies who make great games. Right now, though, I'm wondering why I didn't just grab one of the zillions of torrents out there. If extra bundled pieces of the game at retail w/DLC incentives are EA's ways of making PC versions worth buying, they need to make damn sure the product works before wasting their customer's time.

I want to support the guys at Bioware as I have been since 2002 (yeah, I jumped on board with NWN, and not BG), but EA does what EA does. It's a damn shame they bought you out. I can't remember these kinds of problems with Atari publishing.

Venting makes me feel better. <3 Bioware.

Having the EXACT same issue and also feel the way you do about the torrents. Perhaps on the next release I'll just cut out all the headaches, get one of the "gazillion" torrents, then send in a donation to Bioware via personal check for 100% of the retail price. That way I don't have to deal with the bs that EA puts me through everytime, and Bioware gets my support where it counts. In their pocket book. 

Godeshus

[Defender_16]

We’re
aware that some PC Collectors’ Edition Cerberus Codes are not working.
If you have the number 1688108 on the bottom right of your Cerberus
Network card and have not associated it to your EA Online account at
4:00 PM PST your codes will be fully functional.  If you already have
associated it to your EA Online account at 6:00 PM PST you can restart
the game and your Cerberus Account will be available automatically!

I dont know what the time of day has to do with anything but I do have the 1688108 number on my card.  I have attempted the following.

PC Online Redemption
o   Go to the Code Redemption page here: http://social.bioware.com/redeem/
o 
Sign in with your existing account or create a new account (make sure
to sign in using the exact same account that you used on
social.bioware.com)
o   Enter the Cerberus code
o   Upon successful redemption load the game and login

EVERY Single time I attempt the code redemption with wither my Cerberus Network card OR the Collector armor card I get the following. 

Code not recognized, please check that you have entered it correctly.

Am I farther ahead just phoning?  And where can I find the phone number? I keep getting shuffled over to the EA Support Home page and they only seem to have FAQ's.

[agman654]

Does any one know what to do if you used the wrong email address so i used one for 1943 and forgot when i got on this site i used my other one so how do i change my email should i go on EA site since this one for some reason doesn't give you the option.....any one know what to do yet?

[MikeLC]

For both of the above posters... Defender and Agman... Supports Live Chat: support.ea.com/chat

[agman654]

MikeLC wrote...

For both of the above posters... Defender and Agman... Supports Live Chat: support.ea.com/chat

so their no way of changing you email adress of this site bioware socialnetwork?