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Known issues and activating account information


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#151
Jebus Sandcrawler

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I am still having an issue with the Cerberus Network. Its still not active in my account and it says my code is redeemed. Same goes with my collectors armor.

#152
Vendrac

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Any word yet on the "AWC.dll The game cannot launch because of a misconfiguration. Please reinstall your  game and try again" issue?

social.bioware.com/forum/1/topic/106/index/774172/1

Modifié par Vendrac, 27 janvier 2010 - 04:13 .


#153
FelixP

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Michael Gamble wrote...

for all folks who have their 1688108 cards. Please open up the game and login using the same ea online account as the one they used on bioare social. you should be automatically entitled to cerberus now, even though your card has already redeemed.

technically we gave you cerberus network linked to your account, so forget about the code alltogether


Mine still just gives me the option to either redeem a code (mine is "already in use") or purchase a new one.  :(

#154
alientude

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Same here...I opened the game and clicked connect, which took me to the code redemption screen.

#155
Jugganukka

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hey Michael i was curious if u got a chance to look at the question i asked. ty

#156
rage528

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my is still having the problem of sitting at the please wait screen while trying to connect to cerberus and yes I have seen the thread about it being fixed but it hasn't helped mine at all.

#157
pickmatt21

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http://social.biowar...72168/12#786450
plz?

#158
Michael Gamble

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FelixP wrote...

Michael Gamble wrote...

for all folks who have their 1688108 cards. Please open up the game and login using the same ea online account as the one they used on bioare social. you should be automatically entitled to cerberus now, even though your card has already redeemed.

technically we gave you cerberus network linked to your account, so forget about the code alltogether


Mine still just gives me the option to either redeem a code (mine is "already in use") or purchase a new one.  :(


try opening up the game, going intot he options, turning off auto-login. then restart the game, and the login prompt should come up at you. enter your bw social credentials in there

#159
Weembles

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I'm still having the same problem. Cerebus doesn't log in, still prompts for the code and the code doesn't redeem.

#160
Michael Gamble

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Weembles wrote...

I'm still having the same problem. Cerebus doesn't log in, still prompts for the code and the code doesn't redeem.



did you try try opening up the game, going intot he options, turning off auto-login. then restart the game, and the login prompt should come up at you. enter your bw social credentials in there

#161
Gamer1826

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Funny how I'm still getting the same errors.

#162
Jebus Sandcrawler

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Michael Gamble wrote...

Weembles wrote...

I'm still having the same problem. Cerebus doesn't log in, still prompts for the code and the code doesn't redeem.



did you try try opening up the game, going intot he options, turning off auto-login. then restart the game, and the login prompt should come up at you. enter your bw social credentials in there


I did it as well.  Still asking for code.  Still saying its already in use.

#163
kinghomie3

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ok im having a problem with activation does anyone know why my product key worked online on the same account but wont work on the game

#164
NavigatorNebular

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Michael Gamble wrote...
try opening up the game, going intot he options, turning off auto-login. then restart the game, and the login prompt should come up at you. enter your bw social credentials in there


Done, issue remains.

#165
Razvahn

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Kinghomie: I'm having a similar problem.



I purchased the game through Gamestop digital download, and received my activation code tonight. The code was needed to finish installing the game. When I run the game, it asks me to log into my account and then use my activation key, which it doesn't accept.



On another thread, someone else mentioned they got it to work after running the game as an administrator, but this hasn't worked for me.

#166
kinghomie3

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Razvahn wrote...

Kinghomie: I'm having a similar problem.

I purchased the game through Gamestop digital download, and received my activation code tonight. The code was needed to finish installing the game. When I run the game, it asks me to log into my account and then use my activation key, which it doesn't accept.

On another thread, someone else mentioned they got it to work after running the game as an administrator, but this hasn't worked for me.


that is exaclty what is happening to me and i got it at gamestop digital download too

#167
forever0

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My PC Cerberus Network is working perfectly for me now, finally.

#168
kinghomie3

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administrator didnt work for me either

#169
Weembles

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Michael Gamble wrote...

Weembles wrote...

I'm still having the same problem. Cerebus doesn't log in, still prompts for the code and the code doesn't redeem.



did you try try opening up the game, going intot he options, turning off auto-login. then restart the game, and the login prompt should come up at you. enter your bw social credentials in there


I've tried that.  It logs me in but sends me directly to the screen to redeem my Cerebus code.

#170
pitance

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Michael Gamble wrote...

did you try try opening up the game, going intot he options, turning off auto-login. then restart the game, and the login prompt should come up at you. enter your bw social credentials in there


Yes, tried it with auto login, tried it without, logged out and back in to social.bioware.com to make sure it was the same info (it is), still no joy.  I'm fairly certain that if it isn't showing up under Profile->"Your registered game promotions", it not going to work in game either. 

Can you please inform your bosses that their policies/management at this point are doing more to encourage NOT buying their games than they are doing to protect their games from piracy.

#171
Spacebird77

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Damn. All this on day one.



My issue is I can't seem to import my ME1 saves.



I found the console, and the import utility. It just doesn't show any saves.



Is it just me, or is it yet another bug with Steam accounts?

#172
alientude

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Michael Gamble wrote...

try opening up the game, going intot he options, turning off auto-login. then restart the game, and the login prompt should come up at you. enter your bw social credentials in there



This did not work for me.

#173
Jugganukka

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gonna give u the steps and what its giving me

Started game--- clicked on comp to right that says connect to Cerberus network. Entered my info. Connect to ea online ...then it asks me for my guardians password.. seeing as how i dont have a guardian i created a fake email entered it .. then when i click accept i get .. Connection to Mass Effect 2 server was interrupted or has timed out. Please try again later. i havnt even gotten to the point of putting the code in . please anyone who knows how to resolve this please help

#174
Murkiness

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Can't contact EA concerning my Bonus content considering they don't have Mass Effect 2 listed as a supported game yet.

#175
kinghomie3

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Razvahn wrote...

Kinghomie: I'm having a similar problem.

I purchased the game through Gamestop digital download, and received my activation code tonight. The code was needed to finish installing the game. When I run the game, it asks me to log into my account and then use my activation key, which it doesn't accept.

On another thread, someone else mentioned they got it to work after running the game as an administrator, but this hasn't worked for me.


has anyone figured this problem out yet i still cant get it