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Open letter to Bioware from humble me


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#1
C0uncil0rTev0s

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Well, it was a long time coming: 120+ hours of gameplay, 2 completed playthroughs, 5 total characters, 5 multiplayer promotions and more than a ton of nerves burnt to ashes.

 

It took some time reading through the forums to see what problems people usually see. As I wasn't into Bioware Social Network since ME1 I found some things changed, but it's time passing, it's allright. I did like the blue-black theme hell of a more though (just saying).

 

I thought it's just wicked me that was completely destroyed by Dragon Age: Inquisition - but it's not. Actually, somewhat about the half of the respondents here agree that game has numerous flaws that need urgent fixes/updates/DLCs. The only different between us 'complainers' is the degree of dissatisfaction (from simple point 'i didn't like it' to the angry birsts as 'I believed you bosh'tets').

And we all are the community that supports both EA and Bioware with our money.

 

And as I'm well-aware of the bureaucracy involved in making feedback actually work, I'll speak of certain steps to fix the trouble that admittably exists with Dragon Age: Inquisition.

 

1. Please make a statement that the community is heard and some work is going on.
We don't want any details about the work you do, details that can be misinterpreted or speculated about.
We want you to acknowledge a fact that you see our struggles to help you here. And that you are working on the game that was released in such a poor condition.

 

2. Please solve the most urgent technical issues that ruin the existing gameplay.

We don't ask you to build Dragon Age: Inquisition from scratch to suit all our needs. We don't want you to 'script that romance right away', 'add the content you bosh'tets cut in the release' or 'make some nice brand new features to make the game better'. That will come up eventually AFTER you fix the game so we all can play it as it is.

 

Here I mean:
- CTDs, BSOD crashes;
- Perfomance issues on XB360 & PS3;

- Perfomance issues on PC gear that differs from Intel/Nvidia high-end stuffs;

- Graphics and physics bugs that appear in the game (specially when environment gets changed with destruction something).

 

3. Please start an event for the best ideas to improve the game through paid DLCs.

I know that there is too much offered already, but most of the ideas are either too hard to code or won't bring in as much cash as you and EA want. So make a contest with the criteria you see fit... And take the ideas that win contest into work. It's how the educational program contests work... for ages (I'm speaking here as a school teacher).

 

Please, understand that the community is ready to pay you more that we have paid already for the game if you care about what the community is asking for.

 

4. Please start a project - let's call it something loud like 'Phoenix' - to make the next game somewhat together.

Open up a little bit and listen to the voice of the community BEFORE you get back to making mistakes one after another. That really helps in education systems and I honestly believe it will work here.

 

It doesn't mean you should listen to everyone that comes up to the Project. You can even sell member access to it, or grant the access to users that have bought some of your products already. If you do that you will both get more cash and filter the users through the loyalty criteria.

 

It may also help you to get new blood in your team - because you Bioware lost a bunch of geniuses in last few years.

You can try to raise newcomers in the local universities - but that will take ages and millions of dollars spent. In the Project you can get people somewhat ready to join up at the very time you need.

 

It will be the first AAA title that can proudly say 'We hear you. We work with you. We win with you'.

This can be used in a wide variety of ways in publicity to get back the fans you've lost over ages and find new creative ones. You see? Not just the people who buy your products, but creative people who can bring in their fair share of ideas.

 

I know it can be hard to admit your fails here and there. And I know that it's triple that hard when you're the game developer with history of astounding breakthroughs like KotOR, Mass Effect, Dragon Age: Origins. But please help us help you. It's just this painful to see your favourite developer fumbling around success and opportunities.

 

Your fan here

Tevos :3


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#2
Silcron

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While I don't agree with everything that you've said, mainly 3 and 4 I do agree with the last paragraph. Bioware seems to be having the problem that they know who they have been, who they can be but they don't really know who they are right now, or what they are doing. In the sense that they are making stuff Bioware used to do and from the pre release info we see what they want to do, but it would seem in the end they had to scrap content already advertised to finish the game, that should not happen with Bioware, a new indie studio maybe but not with a veteran one like these, specially after your last two games DA2 and ME3 received all that criticism.

Or maybe is because of that, it has shaken them. The thing is DAI is a good game. I say that without sarcasm and I think anyone can say that too. The problem is not whether DAI is a good game or not, it's that is not good enough as a Bioware game, that's where most of the criticism comes from in my opinion. We want (and seeing the pre release material I'd say the devs too) a better than what we got, because we've gotten that before. We want Bioware to pull off another Baldur's Gate, another Knights of the Old Republic, another Dragon Age Origins another Mass Effect.

We want them to make a game again that will have us say "Yeah, it may have some small problems here and there, but most of the game is so good that I don't care." instead of "Yeah, it's good just, not great."

I think they're too caught up in all that criticism, in all the comments media makes about them. I feel like they are shaken, like they need to take a moment to gain back their confidence.
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#3
atlantico

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2. Please solve the most urgent technical issues that ruin the existing gameplay.

 

- Perfomance issues on PC gear that differs from Intel/Nvidia high-end stuffs;

 

No, the game works worst on intel/nvidia, not best. For best you need high end AMD GPUs and use Mantle. There are no CTD issues with Mantle and no Crossfire texture issues either.

 

What you need is fix for DX11 and SLI.

 

This game is meant to be played on AMD equipment (though Intel CPUs are fine too) but the handicap is for nvidia owners.



#4
C0uncil0rTev0s

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While I don't agree with everything that you've said, mainly 3 and 4 I do agree with the last paragraph. Bioware seems to be having the problem that they know who they have been, who they can be but they don't really know who they are right now, or what they are doing. In the sense that they are making stuff Bioware used to do and from the pre release info we see what they want to do, but it would seem in the end they had to scrap content already advertised to finish the game, that should not happen with Bioware, a new indie studio maybe but not with a veteran one like these, specially after your last two games DA2 and ME3 received all that criticism.

Or maybe is because of that, it has shaken them. The thing is DAI is a good game. I say that without sarcasm and I think anyone can say that too. The problem is not whether DAI is a good game or not, it's that is not good enough as a Bioware game, that's where most of the criticism comes from in my opinion. We want (and seeing the pre release material I'd say the devs too) a better than what we got, because we've gotten that before. We want Bioware to pull off another Baldur's Gate, another Knights of the Old Republic, another Dragon Age Origins another Mass Effect.

We want them to make a game again that will have us say "Yeah, it may have some small problems here and there, but most of the game is so good that I don't care." instead of "Yeah, it's good just, not great."

I think they're too caught up in all that criticism, in all the comments media makes about them. I feel like they are shaken, like they need to take a moment to gain back their confidence.

 

Well. DAII was far more rushed and had far less instruments to begin with... But it's a masterpiece! They can make those things right, but they don't for some reason.

Lack of creative ideas is so obvious and tense in DA:I that I can't stop pointing my fingers at it.

And false marketing ofc. In my case it's the biggest issue, because if i wasn't lied by PR I would get DA:I a year or two after release.


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#5
C0uncil0rTev0s

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No, the game works worst on intel/nvidia, not best. For best you need high end AMD GPUs and use Mantle. There are no CTD issues with Mantle and no Crossfire texture issues either.

 

What you need is fix for DX11 and SLI.

 

This game is meant to be played on AMD equipment (though Intel CPUs are fine too) but the handicap is for nvidia owners.

 

Er. It runs great ot GF GTS250 (med settings) and GTX760 (high) at my PCs.

My friend has one of the last year top AMDs and he has consistent perfomance issues.



#6
atlantico

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Er. It runs great ot GF GTS250 (med settings) and GTX760 (high) at my PCs.

My friend has one of the last year top AMDs and he has consistent perfomance issues.

 

Yes, thanks for that anecdotal story. Heartwarming.

 

AMD is the only platform that can run Mantle, at the moment. The fact is there are DX11 issues with DA:I, causing CTD and there are SLI issues. Neither of which is an issue with Mantle. 

 

The game does not crash with Mantle, it does with DX11, hence the nvidia problem. AMD cards have the same issue when using DX11, but if you have an AMD card, you don't have to use DX11 and can just skip all the nonsense by using Mantle. If you have nvidia, you will experience crashes to desktop.

 

Also, if your friend has performance issues with a top of the line AMD card, the problem is not the AMD card. This game is optimized for AMD. That shouldn't be a shock to you.


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#7
C0uncil0rTev0s

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Yes, thanks for that anecdotal story. Heartwarming.

 

AMD is the only platform that can run Mantle, at the moment. The fact is there are DX11 issues with DA:I, causing CTD and there are SLI issues. Neither of which is an issue with Mantle. 

 

The game does not crash with Mantle, it does with DX11, hence the nvidia problem. AMD cards have the same issue when using DX11, but if you have an AMD card, you don't have to use DX11 and can just skip all the nonsense by using Mantle. If you have nvidia, you will experience crashes to desktop.

 

Also, if your friend has performance issues with a top of the line AMD card, the problem is not the AMD card. This game is optimized for AMD. That shouldn't be a shock to you.

Some good news for the buddy then. Can I get a link to a manual for using Mantle instead of DX11 please?



#8
Octarin

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It may also help you to get new blood in your team - because you Bioware lost a bunch of geniuses in last few years.

You can try to raise newcomers in the local universities - but that will take ages and millions of dollars spent. In the Project you can get people somewhat ready to join up at the very time you need.

 

 

 

*cough cough* Drew *cough*


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#9
atlantico

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Some good news for the buddy then. Can I get a link to a manual for using Mantle instead of DX11 please?

From the main menu, choose Options, then Display, and at the bottom is a choice between DX11 and Mantle - switch to Mantle, then restart the game, that's it! 

 

Switching to Mantle will greatly improve stability and quality for your friend.


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#10
mutantspicy

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Yes, thanks for that anecdotal story. Heartwarming.

 

AMD is the only platform that can run Mantle, at the moment. The fact is there are DX11 issues with DA:I, causing CTD and there are SLI issues. Neither of which is an issue with Mantle. 

 

The game does not crash with Mantle, it does with DX11, hence the nvidia problem. AMD cards have the same issue when using DX11, but if you have an AMD card, you don't have to use DX11 and can just skip all the nonsense by using Mantle. If you have nvidia, you will experience crashes to desktop.

 

Also, if your friend has performance issues with a top of the line AMD card, the problem is not the AMD card. This game is optimized for AMD. That shouldn't be a shock to you.

I simply don't believe this.  I'm currently playing on a 3 yr old PC, running two GTX 580's in SLI with X58 intel 980 and have not had one crash. Running on Ultra and 2xMSAA, with Tesselation on High.  I have some frame drops and game slow downs after spending too much time in the crafting area/menu screens, which I assume is more of a ram leak type issue because a simple save and exit to the loading screen clears it or just fast traveling to a new location clears it.  Beyond that I'm running fine at about 48 to 52 FPS, wouldn't expect much more with old tech.  Nobody in their right mind would optimize for AMD and not Intel, that just seems absurd on every level.  Granted I am experiencing the SLI flickering and fog problem, I deal with it because even though I haven't tried, I doubt I could run the game with decent quality on one 580.

 

To the OP, I have read many of your complaints and ****** sessions on this board. But I have to say this was very well written and fair.  Good Post.


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#11
DaySeeker

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As humble as you probably believe your letter was, I'm pretty offended by it.  You are basically asking the company to apologize for not making the game you wanted them to make.  You insult the people who worked hard to create DAI, and you seem to believe that any problems with the game are easy ones for them to solve or things they shouldn't have done in the first place.  Did they work for years on the game?  Yes?  Did they create something beautiful and interesting, a game better than most on the market?  yes?  Can we assume that they worked incredibly hard and wanted to produce something they are proud of and we would love.  yes.  With all of that, with all they have done, you are demanding more, and asking they be sorry they did not please you- you individually. On top of this you post the letter publicly on their own forum.  None of that is humble.  It is the exact opposite of humility.


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#12
Biotic Flash Kick

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As humble as you probably believe your letter was, I'm pretty offended by it.  You are basically asking the company to apologize for not making the game you wanted them to make.  You insult the people who worked hard to create DAI, and you seem to believe that any problems with the game are easy ones for them to solve or things they shouldn't have done in the first place.  Did they work for years on the game?  Yes?  Did they create something beautiful and interesting, a game better than most on the market?  yes?  Can we assume that they worked incredibly hard and wanted to produce something they are proud of and we would love.  yes.  With all of that, with all they have done, you are demanding more, and asking they be sorry they did not please you- you individually. On top of this you post the letter publicly on their own forum.  None of that is humble.  It is the exact opposite of humility.

IM OFFENSIVE AND I FIND HIS OFFENSEIVE



#13
Fidite Nemini

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1. Please make a statement that the community is heard and some work is going on.
We don't want any details about the work you do, details that can be misinterpreted or speculated about.

 

Speak for yourself on that account.

 

I couldn't care less about marketing platitudes like "we hear you". I've heard them ad nauseum from many different developers only to keep being left disappointed anyway.

 

What I want in terms of transparency is not idle words, I want a straight up list of every problem/bug this game has and I want the developers to systematically work down that list to solve all those issues.

 

Stuff like (random hypothetical examples):

 

 

#1 CTD when disconnecting from EA servers ingame - Cause located, potential fix currently in testing (last update: XX.XX.XXXX)

 

#2 Texture flickering when traversing between regions - Cause identified as GPU driver related issues, update/rollback drivers to AMD Catalyst XXXXX/Nvidia GeForce XXXX (final update: XX.XX.XXXX)

 

#3 Ability X not triggering effect Y as intended - Cause unknown, please report bug as per bug report form in the feedback forum for help (update pending investigation)

 

 

THAT is what I understand under transparency. THAT is what I want the most short of all problems being fixed.


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#14
rainy518

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As humble as you probably believe your letter was, I'm pretty offended by it.  You are basically asking the company to apologize for not making the game you wanted them to make.  You insult the people who worked hard to create DAI, and you seem to believe that any problems with the game are easy ones for them to solve or things they shouldn't have done in the first place.  Did they work for years on the game?  Yes?  Did they create something beautiful and interesting, a game better than most on the market?  yes?  Can we assume that they worked incredibly hard and wanted to produce something they are proud of and we would love.  yes.  With all of that, with all they have done, you are demanding more, and asking they be sorry they did not please you- you individually. On top of this you post the letter publicly on their own forum.  None of that is humble.  It is the exact opposite of humility.

 

OP was being very diplomatic and stating that mere communication about bug fixes would be very appreciated; and even moreso, that a cooperative policy from BioWare might help avoid the current alienation of a large portion of DA's audience.

 

He wasn't complaining about his personal wish list.  Your post is completely useless.


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#15
Chiramu

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I like the use of "humble" in the title, if you are truly humble then you would not make this forum thread. The OP starts off very egocentric because you state from the beginning LOOK AT WHAT I'VE DONE BIOWARE! LOOK AT ME!


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#16
b10d1v

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Not clear what the hold up is for the "big fix" or retrofit except that it is a lot of work with so many confirmed errors, modeling insufficiency, instability issues, all the missing/incorrect items and broken quests.  (10 to 20 gig worth estimate) 

 

I see people say "...not the game you wanted..." It's more than that, sure DA3 is pretty, but DA3 is not the game quality or level of advancement many of us expected from early dialog with the development teams.  Beyond just a game, there is no reason DA3 can't be a visionary piece of technology that Bioware envisioned, but its going to take work to fix the foundation models.  Moreover, this is the game platform for their next generation games -the foundations need to be "shiny" before any of those are released.



#17
atlantico

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 Nobody in their right mind would optimize for AMD and not Intel, that just seems absurd on every level.  

 

No game is or has ever been optimized for intel graphic hardware. I don't even...

 

Your sli nvidias have texture flickering and crazy fog effects in DX11. And for a lot of people, crashes.

 

That does not happen on AMD cards with Mantle, not in Crossfire or single card. No texture flickering, no slowdowns, no crashes, no funky fog.

 

Further the engine, Frostbite 3, is optimized for AMD. Battlefield 4 is also optimized for AMD.

 

Frostbite 3 is built around Mantle, a graphics API developed by DICE and AMD. So anyone surprised that a game using DICE Frostbite 3, which supports Mantle out of the box, an API co-developed by a subsidiary of EA, is optimized for AMD has been drinking too much of the green koolaid. 

 

It's the gold standard for graphics today. There is no top-of-the-line graphics without Mantle, until DX12 is released.



#18
C0uncil0rTev0s

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From the main menu, choose Options, then Display, and at the bottom is a choice between DX11 and Mantle - switch to Mantle, then restart the game, that's it! 

 

Switching to Mantle will greatly improve stability and quality for your friend.

Tyvm, friend.



#19
C0uncil0rTev0s

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I like the use of "humble" in the title, if you are truly humble then you would not make this forum thread. The OP starts off very egocentric because you state from the beginning LOOK AT WHAT I'VE DONE BIOWARE! LOOK AT ME!

Oh. I'm flattered, thank you :3



#20
C0uncil0rTev0s

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Speak for yourself on that account.

 

I could care less about marketing platitudes like "we hear you". I've heard them ad nauseum from many different developers only to keep being left disappointed anyway.

 

What I want in terms of transparency is not idle words, I want a straight up list of every problem/bug this game has and I want the developers to systematically work down that list to solve all those issues.

 

Stuff like (random hypothetical examples):

 

 

 

THAT is what I understand under transparency. THAT is what I want the most short of all problems being fixed.

I can get your point, as I thought the same a few weeks back. But on the second sight ones who said 'mass media is evil' are right. Even a slight detail goes out in the web speculations rise about... You see, it's like an extortion.

 

Devs release a statement that includes some details -> game media starts making guesses and speculations -> devs are forced to give out more details and so on.

 

But a simple sign that work IS going on will be at least calming. And will actually aspire people to come up with their feedback again later.



#21
Innsmouth Dweller

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1&2

i think most of the backlash is fueled by the lack of dialogue (community managers, where are you? manage us, damn it!). unhappy people are generally more docile if they are reassured their problems are being fixed. i'm thinking specifics (what issues exactly, how and when), not vague 'yup, we're working on it, k thx bye/we won GotY so you don't know sh..t'

 

3

awesome idea and i know it works (from changes made to F:NV because of F3 mods to new equipment in Warframe suggested by the community and being most used by players). but i think there's a pretty strong message in lack of dedicated modding tools, but i wouldn't dare voice it :3

 

4

it's not kickstarter... and fans are harsh (D:OS, PoE), but it works, surprisingly (D:OS). i think there are two reasons why BW disregarded completely most of the feedback: 1st: the publisher and market studies (reaching wider audience - while the goal was noble, the execution was poor - leaving a group of most devoted fans really unhappy), 2nd: fear of criticism.

imagine what would have happened if game was tailored using fan feedback, had the manpower and EA marketing, not only the word of mouth, to reach consumers

 

tbh, i'm somewhere in the middle. i'm really enjoying it, the lore, the setting but i'm unable to think of it as a game. just a big, beautiful, interactive enviorment with tiny, infuriating glitches and something what feels like unfinished content, having more in common with ME than cRPGs i'm used to. will i stay with the franchise? i don't know at this point, much depends on the fixes in patch 3... i'm not really fond of ME nor Skyrim :3 never imagined myself having an indie streak, but times change, right?



#22
C0uncil0rTev0s

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1&2

i think most of the backlash is fueled by the lack of dialogue (community managers, where are you? manage us, damn it!). unhappy people are generally more docile if they are reassured their problems are being fixed. i'm thinking specifics (what issues exactly, how and when), not vague 'yup, we're working on it, k thx bye/we won GotY so you don't know sh..t'

 

3

awesome idea and i know it works (from changes made to F:NV because of F3 mods to new equipment in Warframe suggested by the community and being most used by players). but i think there's a pretty strong message in lack of dedicated modding tools, but i wouldn't dare voice it :3

 

4

it's not kickstarter... and fans are harsh (D:OS, PoE), but it works, surprisingly (D:OS). i think there are two reasons why BW disregarded completely most of the feedback: 1st: the publisher and market studies (reaching wider audience - while the goal was noble, the execution was poor - leaving a group of most devoted fans really unhappy), 2nd: fear of criticism.

imagine what would have happened if game was tailored using fan feedback, had the manpower and EA marketing, not only the word of mouth, to reach consumers

 

tbh, i'm somewhere in the middle. i'm really enjoying it, the lore, the setting but i'm unable to think of it as a game. just a big, beautiful, interactive enviorment with tiny, infuriating glitches and something what feels like unfinished content, having more in common with ME than cRPGs i'm used to. will i stay with the franchise? i don't know at this point, much depends on the fixes in patch 3... i'm not really fond of ME nor Skyrim :3 never imagined myself having an indie streak, but times change, right?

Well I don't ask Bioware to go kickstarter-like game developing. It's more like an 'idea market' (hope it does a reference in your country customs) - people gather rationalization ideas and it's solely the developer right to pick ones that suit their needs. In fact, that's more of idealistic look on how feedback should be working.

 

But it works, damn it :)

 

As for the rest - yeah, I know your feelings. I do think the same about the TES series and the Witcher franchise. Those are fine stuffs, but I can't say I'm a dedicated fun or something. I just enjoy playing those games. That's fine for me. Would I buy any Extended/Luxury Editions of those? Nah no.

 

Indie gaming? Well I don't really know a lot about that part of gaming world. It all looks like Goat Simulator to me - short-timer fun with no immersion. For the God's sake, I'm scared of people who get immersed in Goat Simulator..


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#23
Innsmouth Dweller

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Well I don't ask Bioware to go kickstarter-like game developing. It's more like an 'idea market' (hope it does a reference in your country customs) - people gather rationalization ideas and it's solely the developer right to pick ones that suit their needs. In fact, that's more of idealistic look on how feedback should be working.

 

But it works, damn it :)

 

As for the rest - yeah, I know your feelings. I do think the same about the TES series and the Witcher franchise. Those are fine stuffs, but I can't say I'm a dedicated fun or something. I just enjoy playing those games. That's fine for me. Would I buy any Extended/Luxury Editions of those? Nah no.

 

Indie gaming? Well I don't really know a lot about that part of gaming world. It all looks like Goat Simulator to me - short-timer fun with no immersion. For the God's sake, I'm scared of people who get immersed in Goat Simulator..

being idealistic is nice, sadly it becomes irrelevant when money is involved ;)

 

Goat Simulator? never tried it, saw a youtube vid on demon summoning or something tho ;P

anyway, i'm looking forward to Pillars of Eternity - it seems more... mature. and yup, that's indie - no big publisher involved, just fan-funded devs. playing DA:I/Shadowrun/Metro till march (;



#24
Nefi87

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They actually did a statment about working on fixing the problems. 

 

http://blog.bioware....for-dragon-age/

 

U r just not aware.



#25
C0uncil0rTev0s

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They actually did a statment about working on fixing the problems. 

 

http://blog.bioware....for-dragon-age/

 

U r just not aware.

 

On November 18, we released Dragon Age: Inquisition to the world. Since then, the team has listened to feedback and is working towards the first of an ongoing series of patches and feature/content updates in an effort to support your DAI experience.

 

This entry was posted in BioWare on

December 8, 2014

by BioWare.

Quite outdated, no?


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