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Open letter to Bioware from humble me


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50 réponses à ce sujet

#26
Waukeen25

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Yes, thanks for that anecdotal story. Heartwarming.

 

AMD is the only platform that can run Mantle, at the moment. The fact is there are DX11 issues with DA:I, causing CTD and there are SLI issues. Neither of which is an issue with Mantle. 

 

The game does not crash with Mantle, it does with DX11, hence the nvidia problem. AMD cards have the same issue when using DX11, but if you have an AMD card, you don't have to use DX11 and can just skip all the nonsense by using Mantle. If you have nvidia, you will experience crashes to desktop.

 

Also, if your friend has performance issues with a top of the line AMD card, the problem is not the AMD card. This game is optimized for AMD. That shouldn't be a shock to you.

 

Sorry to burst your bubble but I have a straight AMD system and have constant issues using Mantle and DX11.  Every other game I play is perfectly fine this is the only one with the CTD (Closing To Desktop as it isn't writing an error log when it crashes).  Beyond Earth which also uses Mantle (or can anyway) is fine, Wasteland 2.  Hell even Skyrim with over 150 mods and the Alpha test of Evolve are more stable than this game is.  These issues affect everyone and my guess is the reason they weren't caught is because the limited testing they did was on bleeding edge systems and consisted of "Does it launch to menu?  Yes?  Ship it."

 

Just Sayin'


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#27
Faeryia

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Well, it was a long time coming: 120+ hours of gameplay, 2 completed playthroughs, 5 total characters, 5 multiplayer promotions and more than a ton of nerves burnt to ashes.

 

It took some time reading through the forums to see what problems people usually see. As I wasn't into Bioware Social Network since ME1 I found some things changed, but it's time passing, it's allright. I did like the blue-black theme hell of a more though (just saying).

 

I thought it's just wicked me that was completely destroyed by Dragon Age: Inquisition - but it's not. Actually, somewhat about the half of the respondents here agree that game has numerous flaws that need urgent fixes/updates/DLCs. The only different between us 'complainers' is the degree of dissatisfaction (from simple point 'i didn't like it' to the angry birsts as 'I believed you bosh'tets').

And we all are the community that supports both EA and Bioware with our money.

 

And as I'm well-aware of the bureaucracy involved in making feedback actually work, I'll speak of certain steps to fix the trouble that admittably exists with Dragon Age: Inquisition.

 

1. Please make a statement that the community is heard and some work is going on.
We don't want any details about the work you do, details that can be misinterpreted or speculated about.
We want you to acknowledge a fact that you see our struggles to help you here. And that you are working on the game that was released in such a poor condition.

 

2. Please solve the most urgent technical issues that ruin the existing gameplay.

We don't ask you to build Dragon Age: Inquisition from scratch to suit all our needs. We don't want you to 'script that romance right away', 'add the content you bosh'tets cut in the release' or 'make some nice brand new features to make the game better'. That will come up eventually AFTER you fix the game so we all can play it as it is.

 

Here I mean:
- CTDs, BSOD crashes;
- Perfomance issues on XB360 & PS3;

- Perfomance issues on PC gear that differs from Intel/Nvidia high-end stuffs;

- Graphics and physics bugs that appear in the game (specially when environment gets changed with destruction something).

 

3. Please start an event for the best ideas to improve the game through paid DLCs.

I know that there is too much offered already, but most of the ideas are either too hard to code or won't bring in as much cash as you and EA want. So make a contest with the criteria you see fit... And take the ideas that win contest into work. It's how the educational program contests work... for ages (I'm speaking here as a school teacher).

 

Please, understand that the community is ready to pay you more that we have paid already for the game if you care about what the community is asking for.

 

4. Please start a project - let's call it something loud like 'Phoenix' - to make the next game somewhat together.

Open up a little bit and listen to the voice of the community BEFORE you get back to making mistakes one after another. That really helps in education systems and I honestly believe it will work here.

 

It doesn't mean you should listen to everyone that comes up to the Project. You can even sell member access to it, or grant the access to users that have bought some of your products already. If you do that you will both get more cash and filter the users through the loyalty criteria.

 

It may also help you to get new blood in your team - because you Bioware lost a bunch of geniuses in last few years.

You can try to raise newcomers in the local universities - but that will take ages and millions of dollars spent. In the Project you can get people somewhat ready to join up at the very time you need.

 

It will be the first AAA title that can proudly say 'We hear you. We work with you. We win with you'.

This can be used in a wide variety of ways in publicity to get back the fans you've lost over ages and find new creative ones. You see? Not just the people who buy your products, but creative people who can bring in their fair share of ideas.

 

I know it can be hard to admit your fails here and there. And I know that it's triple that hard when you're the game developer with history of astounding breakthroughs like KotOR, Mass Effect, Dragon Age: Origins. But please help us help you. It's just this painful to see your favourite developer fumbling around success and opportunities.

 

Your fan here

Tevos :3

 

Thank you for posting this. I agree with you.

 

All these posts and threads reporting problems and asking BioWare to please look into it, and nothing but silence from their end... I know there are a couple of tweets and that they've posted on the board before, but for quite some time now it's like they've gone into hibernation. Or perhaps they're just to busy polishing their GOTY trophies to care bout their fans anymore.


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#28
atlantico

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Sorry to burst your bubble but I have a straight AMD system and have constant issues using Mantle and DX11.  Every other game I play is perfectly fine this is the only one with the CTD (Closing To Desktop as it isn't writing an error log when it crashes).  Beyond Earth which also uses Mantle (or can anyway) is fine, Wasteland 2.  Hell even Skyrim with over 150 mods and the Alpha test of Evolve are more stable than this game is.  These issues affect everyone and my guess is the reason they weren't caught is because the limited testing they did was on bleeding edge systems and consisted of "Does it launch to menu?  Yes?  Ship it."

 

Just Sayin'

No bubble burst, because I have a straight AMD system with Crossfire enabled, Mantle capable GPUs and have no issues with Mantle and all the typical issues with DX11 that various users (and myself) have experienced with DX11. 

 

There's no CTD with Mantle. Just isn't. No slowdowns. There's no texture issues either with Mantle, no gfx issues, it's as smooth as a final release should be, graphics wise. The loading times are longer, by far. That's the only issue. 

 

If you're experiencing CTDs then there's something wrong with your equipment, but it sure isn't Mantle. If it was, I'd be on the blunt end of that stick as well. You have issues, clearly, who knows what it is. But it's pretty easy to tell what it isn't. 

 

Sorry to burst your bubble. Just sayin'



#29
Waukeen25

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No bubble burst, because I have a straight AMD system with Crossfire enabled, Mantle capable GPUs and have no issues with Mantle and all the typical issues with DX11 that various users (and myself) have experienced with DX11. 

 

There's no CTD with Mantle. Just isn't. No slowdowns. There's no texture issues either with Mantle, no gfx issues, it's as smooth as a final release should be, graphics wise. The loading times are longer, by far. That's the only issue. 

 

If you're experiencing CTDs then there's something wrong with your equipment, but it sure isn't Mantle. If it was, I'd be on the blunt end of that stick as well. You have issues, clearly, who knows what it is. But it's pretty easy to tell what it isn't. 

 

Sorry to burst your bubble. Just sayin'

 

This is the last I will reply to you but before you try to provide un-asked for technical support you should probably look at the rest of the forums.  I am also not the typical user and if this is the only game which has issues.  I could make **** up but I will say that I have a CS degree, have my CCNA as well as a couple other things.  Trust that there are those out there who know what they are doing.  It could be that your hardware is similar to what they tested on and mine isn't.  Who knows as I am sure neither of us are employed by EAWare and therefore everything we say is speculation.  But I still stand by my statement, this is the only game in the last several years which has the level of issues this one has.  And I am not the only one saying this.  Plus how do you explain the consoles having the same or similar issues?  Is their hardware faulty as well?  Have facts before you say things which will end up making you look like an (insert word).



#30
AlanC9

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But I still stand by my statement, this is the only game in the last several years which has the level of issues this one has.  And I am not the only one saying this.


Yeah, we get that you're standing by your statement. It's just that the statement seems to be nonsense.
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#31
Octarin

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They actually did a statment about working on fixing the problems. 

 

http://blog.bioware....for-dragon-age/

 

U r just not aware.

 

This is a joke, right? Tell me you're joking. If not, I'll consider it trolling, cause under no circumstance whatsoever will I ever accept this as a "statement that they're working on fixing problems". Besides, that was the previous patch, you're also out of date. Yeah, I'll think I'll concede to the trolling option.


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#32
Octarin

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Yeah, we get that you're standing by your statement. It's just that the statement seems to be nonsense.

 

He's right about that last point though. How do you explain shite that happens across the board on all five platforms? You can't blame that on faulty hardware, it's the game. It's the engine, and so forth. It stands to logic, that one.


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#33
AlanC9

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He's right about that last point though. How do you explain shite that happens across the board on all five platforms? You can't blame that on faulty hardware, it's the game. It's the engine, and so forth. It stands to logic, that one.


I didn't mean to imply that there aren't programming bugs; sorry to give that impression. I'm just saying that I've seen worse. Lots worse.

#34
C0uncil0rTev0s

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I didn't mean to imply that there aren't programming bugs; sorry to give that impression. I'm just saying that I've seen worse. Lots worse.

 

You've seen 'lots worse' in a GOTY products?
Please point out a few.


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#35
Bowhunter4L

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Really? Your post from 3 on just made shake my head you come off that you are far superior then the actual devs.that get paid for making games. But this kind of attitude from fans like you are really at the fault of BW. Instead of making games the way they want to, they started bending over backwards trying to please everyone

#36
C0uncil0rTev0s

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Really? Your post from 3 on just made shake my head you come off that you are far superior then the actual devs.that get paid for making games. But this kind of attitude from fans like you are really at the fault of BW. Instead of making games the way they want to, they started bending over backwards trying to please everyone

 

And again you don't really get my message. Sad.


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#37
katokires

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@OP - I would probably post something like this if I wasn't emotionally wrecked by Inquisition awfulness. If Bioware didn't mindbreak me I would probably be a dreamer like you.

 


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#38
AlanC9

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You've seen 'lots worse' in a GOTY products?
Please point out a few.


Wait.. suddenly we're talking about GOTYs? Waukeen25 was talking about all games, period.

I'd play it your way, but I don't pay enough attention to what is and isn't a GOTY to do so.

#39
C0uncil0rTev0s

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Wait.. suddenly we're talking about GOTYs? Waukeen25 was talking about all games, period.

I'd play it your way, but I don't pay enough attention to what is and isn't a GOTY to do so.

 

Okay, okay, put your finger on ANY RPG AAA-title that has that many flaws on the release?



#40
Bowhunter4L

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Oh I get the message. I can agree up to your #3 but after that, let's get to the heart/ meat of what you're wanting. starting at #4 and on you want them to basically cater to a few fans( I'm assuming the ones that are complaining that it's not there origins). The days of the old BW is gone let it go.

#41
C0uncil0rTev0s

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Oh I get the message. I can agree up to your #3 but after that, let's get to the heart/ meat of what you're wanting. starting at #4 and on you want them to basically cater to a few fans( I'm assuming the ones that are complaining that it's not there origins). The days of the old BW is gone let it go.

 

I believe I've stated that they shouldn't take EVERYTHING fans propose into work, just the stuff that fits.
[UPD i really did in #3. That applies to #4 aswell if it isn't obvious]



#42
Octarin

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I believe I've stated that they shouldn't take EVERYTHING fans propose into work, just the stuff that fits.
[UPD i really did in #3. That applies to #4 aswell if it isn't obvious]

 

FFS people just don't read the posts do they... they really don't, it's like on facebook everybody comments off their rocker just on the title... gets to me something nasty.  :huh:


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#43
otis0310

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As humble as you probably believe your letter was, I'm pretty offended by it.  You are basically asking the company to apologize for not making the game you wanted them to make.  You insult the people who worked hard to create DAI, and you seem to believe that any problems with the game are easy ones for them to solve or things they shouldn't have done in the first place.  Did they work for years on the game?  Yes?  Did they create something beautiful and interesting, a game better than most on the market?  yes?  Can we assume that they worked incredibly hard and wanted to produce something they are proud of and we would love.  yes.  With all of that, with all they have done, you are demanding more, and asking they be sorry they did not please you- you individually. On top of this you post the letter publicly on their own forum.  None of that is humble.  It is the exact opposite of humility.

 

 

I'm going to get in toruble for taking this apart and I know it, but I can't help my help myself. 

 

 

  You are basically asking the company to apologize for not making the game you wanted them to make. 

 

This is what we call criticism,  informing a company that you are not happy with their product.  It helps the company in question to create better products for their customers in the future.  If they fail to do so then their competitors will take our criticisms more seriously and get our business instead.  It is one of the backbones of the free market system.  Look it up.

 

 

 You insult the people who worked hard to create DAI, and you seem to believe that any problems with the game are easy ones for them to solve or things they shouldn't have done in the first place.

 

Basically the same as above, but now you are assuming that when I criticize their work I am insulting them.  So I take it that if  a painter throws a bucket of paint on a canvas and charges $10,000 for it I cannot tell him that maybe that was not the best way to create a painting because it will hurt their feelings.  Again, this is part of what criticism means.

 

 

 Did they work for years on the game?  Yes?

 

They also worked for years to make League of Extraordinary Gentleman, does that mean I should praise as being a masterpiece just because they worked so long on it?

 

 

Did they create something beautiful and interesting, a game better than most on the market?  yes? 

 

This is an entirely subjective argument.  But given games like Dreamfall Chapters and Sid Meyer's Beyond Earth, I would say no.  Not that Beyond Earth is great, but it is at least better than this one.  But as I said, it is subjective.

 

 

Can we assume that they worked incredibly hard and wanted to produce something they are proud of and we would love.  yes. 

 

We don't know that, as far as we know it could be a game that was filled with too many compromises or rushed out too fast and as a result the developers are not proud of it at all.  Or they might be.  In public they would say they did a good job because it would look bad for them to dump on their own game.  In private however that might be totally different.  Basically it would be sheer speculation on our part to say whether or not they are proud of it.

 

 

With all of that, with all they have done, you are demanding more, and asking they be sorry they did not please you- you individually. On top of this you post the letter publicly on their own forum.  None of that is humble.  It is the exact opposite of humility.

 

Again for some reason you don not understand what criticism means or how the free market works.  Yes, the OP does believe they have that right.  In fact the concept of Freedom Of Speech gives them the right to voice their concerens.  Not only that but the concept of Free Market depends on honest feedback by consumers so that companies can evolve to their customer's needs or risk losing there business. It is how the economy works.  It is how it has worked for hundreds of years.

 

Again you fail to comprehend key aspects of our society and free enterprise system.

 

 

 

In the future Dayseeker please try look up the word criticism and how it applies to consumer feedback and the free enterprise system before making posts of this kind.


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#44
Wevryn1

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They actually did a statment about working on fixing the problems. 

 

http://blog.bioware....for-dragon-age/

 

U r just not aware.

Except they released a downloaded content before fixing day 1 broken mechanics such as rampage and no key drops.  So they ignored what they said about what priorities take precedence.  Till they fix hit box issues and other day 1 MP problems, I won't be givin them any money or time.


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#45
Waukeen25

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Okay, okay, put your finger on ANY RPG AAA-title that has that many flaws on the release?

 

In one word?  Skyrim



#46
C0uncil0rTev0s

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In one word?  Skyrim

LOL no.

Skyrim wasn't nearly as bugged and wasn't mean to be filled with anything on the release, just the showcase of what you can do with modding tools. Elder Scrolls series isn't about a vanilla game, it's a sandbox for modders.



#47
Waukeen25

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LOL no.

Skyrim wasn't nearly as bugged and wasn't mean to be filled with anything on the release, just the showcase of what you can do with modding tools. Elder Scrolls series isn't about a vanilla game, it's a sandbox for modders.

 

I was just answering the question you posed.  But since Skyrim is invalid for it I will try again;

 

AC: Unity

Any Bethesda Game (at launch)

Final Fantasy 14 (the first release of it)

Battlefield 4 (uses the same engine as DA:I)

The Halo Collection from 343

Destiny

 

I'm sure there are more but you get the idea.  It just seems today that games are rushed to meet release dates for whatever season or quarter they need to be in for the bean counters.  I do understand that DA:I was pushed back over a year but the fact of the matter there are issues in this game which should have been caught in testing before release.  This release could be summed up simply by the fact they did not follow the adage of 7P's, ****** Poor Planning Promotes ****** Poor Performance.



#48
C0uncil0rTev0s

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I was just answering the question you posed.  But since Skyrim is invalid for it I will try again;

 

AC: Unity

Any Bethesda Game (at launch)

Final Fantasy 14 (the first release of it)

Battlefield 4 (uses the same engine as DA:I)

The Halo Collection from 343

Destiny

 

I'm sure there are more but you get the idea.  It just seems today that games are rushed to meet release dates for whatever season or quarter they need to be in for the bean counters.  I do understand that DA:I was pushed back over a year but the fact of the matter there are issues in this game which should have been caught in testing before release.  This release could be summed up simply by the fact they did not follow the adage of 7P's, ****** Poor Planning Promotes ****** Poor Performance.

 

Er. Well, you're good at picking games I've never played :D Apart from the Bethesda games I can't agree with being in the list, because at lauch of TES:III Morrowind there weren't much issues. At least there were no noticeable bugs or performance issues that were plaguing mass players.

 

Anyway, fine, I don't want to argue about it as we agree on the most important fact: DA:I shouldn't be released in this poor state.



#49
Waukeen25

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Er. Well, you're good at picking games I've never played :D Apart from the Bethesda games I can't agree with being in the list, because at lauch of TES:III Morrowing there weren't much issues. At least there were no noticeable bugs or performance issues that were plaguing mass players.

 

Anyway, fine, I don't want to argue about it as we agree on the most important fact: DA:I shouldn't be released in this poor state.

 

If you want some fun reading check out BF4 and the issues it has/had at launch.  Good times.



#50
AlanC9

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Er. Well, you're good at picking games I've never played :D Apart from the Bethesda games I can't agree with being in the list, because at lauch of TES:III Morrowing there weren't much issues. At least there were no noticeable bugs or performance issues that were plaguing mass players.
 


Agreed. Bethesda got a lot worse about their QC after Morrowind.