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Known issues and activating account information


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#151
Sniper037

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Good luck been on hold for 45 min, but from everyone else's experience i guess it takes over an hour of waiting plus im on my fourth time trying chat. Hopefully one will work.

#152
Guest_BadForm78_*

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Engineskull wrote...

Wow, you guys are completely helpless! You can't even try to problem-solve on your own! Maybe EA shouldn't let you have the promo stuff. It's also amusing that it's down to like 3 people ****ing now. :P


Thanks for the helpful info, troll.<_< Now go back to WoW trade chat and have another hot pocket.

#153
shadow wraith15

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I am trying to upload the collectors armor onto my mass effect account but whenever i try to link my gamertag it tells me that it's already taken and i have no other account. Anyone have any thoughts or ideas to help me out?

#154
Doppelganger777

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i figured out mine for x-box 360.

ive been useing the link like the card says and it would just tell me to log in, put in code and hit ok, then it would jump back to the login screen and say i needed to log in.

5 minutes a i logged into my account NOT USING THE LINK and made sure i could see all my profile infromation, then i scrolled over the profile tab and clicked redeem promo code and intered the code and it worked just fine.

so i suggest not using the like and go throught your account. and my email was correct so i know that wasnt the issue. hope this helps someone ;p and off to use my new gear!

#155
goiomn1

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How do you see if your gamertag and EA account are one and the same.



Never downloaded anything from a website before

#156
saintsfire

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Sign into EA on your profile scroll down to "persona"


Problem I have multiple accounts here at Bioware or did have.
I didn't want to (forgotten passwords / usernames)


Multiple profiles at EA
(ok I can't use my own gamertag as a username?)
had to add a "1" to the end of it to do so


But just the one gamertag.
which never has been altered or changed

Some of this is self inflicted but, IF they woulda just asked me for my gamertag...  wait yes they did I think, but said it was in use lol.

Modifié par saintsfire, 28 janvier 2010 - 01:04 .


#157
Annihilator27

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Anyone know where to go do the zaeed mission i dont see it on the map and i downloaded it

#158
DarkZero9221

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annihilator27 wrote...

Anyone know where to go do the zaeed mission i dont see it on the map and i downloaded it


He was at Omega when i got him

#159
AgentMulder5

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I'm still having problems, and I don't have the time to be on hold for a few hours.



When I try to sign in on the Xbox, it says "the account is invalid".



When I try and add my gamertag to my EA profile, I get the "name is already in use message".



Is there a fix for this? It's not on the front page and I'm not going to go digging through pages of posts. Thanks.

#160
bhaney35

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I activated the cerberus code the night i got the game but when I got on the next day to play it said I needed to dl the network again. when i tried the code it said that it was already in use. i refuse to pay 1200 microsoft points for something I had. i emailed ea and it said i'd get a response within 24 hours but have I? No. :'(

#161
psycocrazydealer

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Hey my game will not even start up i got windows 7 n still not luck

#162
DigitalDevil27

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Can't link my game because is says gamer tag allready in use how do i fix this?

#163
DigitalDevil27

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also what is the help line Number

#164
wc5john

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im having trouble as well as everybody else still with the collectors, terminus gear dlc. while reading I realised how pissed I was at ea so I went to customer support.

typed in "why does ea f&*%ing suck?"





it came back with

and I quote

"The search criteria you entered returned too many results. Help us narrow the list of recommendations by choosing the platform, game, and category below that best fit your question."

unquote



i'll be calling in the morning

#165
K1NG OF CHAOS1

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jones427 wrote...

i have my EA account linked to my 360 on the proper account, but when i went through and entered everything in, being the terminus armor + gun, and the collectors edition code, and i am unable to download any of the dlc, and i have already put in the Cerberus Network, is there any known reason to this, and does this mean i am out of getting my DLC to which i have the right to get? because if thats the case, EA is ripping countless people off... and why is it set so you can only receive DLC in a weird way?

\\


i totally agree...accept i entered the wrong email adress and now i cant change it or add another persona ...so im gettin ripped off of me pre order? this would have been so much easier if bioware released its content via a card that u rip off the back and imput the card into the marketplace. thus being able to retrieve the gear thru xbox live and not through the computer...this is rediculous. Gears of war 2 did it...why cant bioware?

#166
K1NG OF CHAOS1

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DigitalDevil27 wrote...

Can't link my game because is says gamer tag allready in use how do i fix this?




i have the same problem!

#167
Cerberus SR-2

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That is my one problem too.. I cant link my gamertag to my ea account, It says its "already in use".

Which is bs b/c it does not appear in persona list...

#168
DigitalDevil27

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Cerberus SR-2 wrote...

That is my one problem too.. I cant link my gamertag to my ea account, It says its "already in use".
Which is bs b/c it does not appear in persona list...


same problem here

#169
DigitalDevil27

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any one know how to fix the gamer tag problem?

#170
DigitalDevil27

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its weird i got Cerberus to work but cant get the wepon and armor

#171
wc5john

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Bioware,

I understand that having EA as your publisher was a smart financial move for you. However, Ea's support and making gamers use the online method is absolutly garbage.

How can you, Bioware, who has had an outstanding service record with your products, who several people will agree, "that anything Bioware touches turns to gold" have this piece of coal you call customer service/tech support with ea?

How can you, which had awesome DLC features for Mass Effect 1, go and screw up something that was working perfectly. Why couldn't you just stay with the old system?

I will continue to purchase your games in the future as your games are very moving emotionally and makes them worth playing time and time again.

I (and several other gamers), would like you remedy this problem in a fast and expedient way.

Thank you

#172
Delucidine

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this is ridiculous

#173
Delucidine

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isnt avoiding this a function of having XBL? i understand bioware and EA feels the need to have complete control over everything they have their name on, but at the cost of happy players and satisfied customers? one would think that with the garbage reputation EA has for ruining franchises they would have put effort into ease of use...im appalled

#174
thisisreallyd0mb

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Alright, Here's what happend to me and how I was able to fix it.



I registered on EA/Biowares site with my current email and redeemed all of my codes. I was unable to link my gamertag to my new account because I already linked it to an email I don't have anymore.



It looked like I just screwed my self out of all my DLC. But there's a way to get around it!



Create a new Live account( silver is fine) and when you login use the EA account you redeemed your DLC with. You can uses DLC on any profile so just dl and then use your normal profile.



I see alot of others the same problem I did so I hope this helps.



1. Create a new gamertag

2. Link it to the ea account that has the DLC

3. Log into the new gamertag and download everything

4. Sign out of the gamertag

5. Sign into our original gamertag

6. Load up ME2 where all the DLC should be



*credit to SMR II from gamefaqs*

#175
Youngblood182

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Okay every time i launch ME2 it says that the application cannot be used until the offeical release date has been reached, and its the 27th. can anyone help me?