78 réponses à ce sujet

[Octarin]

...begging a not-so-hypothetical answer. 

 

~ Here's fact 1:

 

I pre-ordered the game for the xbox360. I paid full well and legitimately. I ended up with a game that is practically unplayable. Sure, the disc works. But so does my '80s pickup vinyl disc with so many scratches that it jumps from first to third track and back to second. A good analogy, cause under the presumption that both discs run when put on the player, it's playable. But other than that, it's not. Bugs, glitches, freezes, audio problems, weird animations, and let's not go to the graphical issues... as I said for all intents and purposes, practically unplayable. 

 

[For more information on what practically unplayable means, please refer to this thread http://forum.bioware...-these-issues/ seeing as I'm not the only one infested with such issues. There's also a similar PC thread.] 

 

~ Here's fact 2:

 

The people in the thread mentioned above, myself included, have been politely asking for help, an assurance, an answer, a statement, anything at all that will tell us whether or not Bioware is addressing our issues, for two months now, since launch. No contact has been made from Bioware, beyond the point of "We can't promise anything, wait." For over two months now. And we're rather vocal. But still, we consistently get the silent treatment. 

 

~ Here's fact 3:

 

In a few months, if it hasn't already happened, hackers will break the game and it will be available pirated. PC version at first and then maybe for the consoles.

 

~ Here's fact 4:

 

I could try to return the game, but I can't. Because I've broken the disc seal, and it can only be accepted as used. If I return it as used, I get 15 or 20 out of the 70 euro I gave for it. Which means that Bioware is still paid an approximate of 50 euro, for a defective product.

 

~ And  lastly, here's the hypothetical question:

 

If, at the time the game becomes available pirated, (and if we haven't been told anything, and we still continue to get the silent treatment, ignored by Bioware) I decide to download it and play it pirated, will I be justified? 

[C0uncil0rTev0s]

Game is already hacked as far as I know. And again, as far as I know Denuvo is CPU-related DRM, which means there're different cracks for different CPUs, and pirates are working to make the game playable on every possible system.

 

Fun fact - pirates are not getting paid for it, it's sort of sport to most 'hackers'.

Bioware developers and tech support are paid for it. But they are not doing their jobs since there are no new perfomance patches.

 

Is it me or is the whole situation a bit off?..

 

//I own my copy of Dragon Age: Inquisition and I don't do into playing counterfeit games. I watch the situation as a Bioware supporter, not the otherwise.

[Octarin]

it is rather off, isn't it? Plus the silent treatment. They should fire their PR manager.

[Jeremiah12LGeek]

Whether or not you can return it likely depends on where you live. It also depends on other things, such as the amount of time since you purchased it (depending on who you're trying to return it to) and whether you have contacted EA about it directly.

 

Where I live, if a game is essentially broken, it is possible to return it for a full refund. However, it's difficult to say what the requirements are, because the rules are fuzzy, at best.

 

At lot of outlets will allow you to return it as a matter of policy, but they'll often require that you do so within a specific timeframe, which, for most that I know of, caps out at 30 days. That wouldn't help you, unfortunately.

 

As for addressing the issues on PS3 and Xbox 360, I honestly doubt that they'll ever repair them to a truly functioning state. I believe they committed to releasing it for those platforms before they knew they would be unable to work within those consoles' limitations. At this point, I doubt they have the capacity to make them work for the old gens, and sadly, they clearly have no intention of publicly addressing the issue anytime soon.

 

I don't think you can accomplish much except to go to EA directly, at this point. If you wanted to, you could research what the commerce laws are in your area, and you may have a case for seeking a refund. Be sure that you have all packaging materials and the receipt. It may be worth inquiring at the retailer where you bought it, as they may have spoken to many people with the same problem, and can offer you advice.

 

While the question in your OP may be hypothetical, I have doubts that it will be considered a fair question by site rules, so you may want to edit the OP to be a tad less direct regarding piracy.

[Keitaro57]

Well, after all you PAID to play this game.

 

Legally, you don't have any right to use a pirated game.

 

But... At the same time, the honest, respectful, poor Bioware victim is selling tons of boxes of a game that they KNOW is not working well. And keep quiet. Sorry, no, they are talking... "Look, we got the GOTY award! We make a wonderful cake!"

 

And, for your loyal customers, the cake is a lie...

[Elsariel]

I would like to give you my answer but I don't want to cause any trouble.

Which, I suppose, is an answer.

[Faeryia]

Not in any way trying to encourage anyone to break any laws, but we (we as in Octrain,me and others who got bad bugged and glitchy copies of the game) did pay good money for a product that isn't working as it should. I think this is something BioWare should be aware of and there are many, myself and Octarine included, who has tried and tried again to make them aware of the fact that all their silent treatment is doing is making things worse.

 

Like I said, I'm not encouraging anyone to break laws, but I can totally understand you being frustrated and disappointed enough to take matters into your own hands.

[Octarin]

Whether or not you can return it likely depends on where you live. It also depends on other things, such as the amount of time since you purchased it (depending on who you're trying to return it to) and whether you have contacted EA about it directly.

 

Where I live, if a game is essentially broken, it is possible to return it for a full refund. However, it's difficult to say what the requirements are, because the rules are fuzzy, at best.

 

At lot of outlets will allow you to return it as a matter of policy, but they'll often require that you do so within a specific timeframe, which, for most that I know of, caps out at 30 days. That wouldn't help you, unfortunately.

 

As for addressing the issues on PS3 and Xbox 360, I honestly doubt that they'll ever repair them to a truly functioning state. I believe they committed to releasing it for those platforms before they knew they would be unable to work within those consoles' limitations. At this point, I doubt they have the capacity to make them work for the old gens, and sadly, they clearly have no intention of publicly addressing the issue anytime soon.

 

I don't think you can accomplish much except to go to EA directly, at this point. If you wanted to, you could research what the commerce laws are in your area, and you may have a case for seeking a refund. Be sure that you have all packaging materials and the receipt. It may be worth inquiring at the retailer where you bought it, as they may have spoken to many people with the same problem, and can offer you advice.

 

While the question in your OP may be hypothetical, I have doubts that it will be considered a fair question by site rules, so you may want to edit the OP to be a tad less direct regarding piracy.

 

As far as the returning thing is concerned, in my country it is as I said in the OP.

 

As far as mods considering this thread inflammatory, they need to be made aware that this is an option MANY players WILL take if they continue ignoring player complaints and giving people the silent treatment. Personally, to be honest, I bought my initial xbox360 to play ME and I upgraded it to HD to play DAO, not very interested in small screen gaming anymore. But, and this is a big but, I do feel justified in saying that having paid the full amount of the price, and having gotten frak all for my money, I would like to see something done LEGALLY about this, and if not, well. Then not. As far as I'm concerned, those 70 euros won't go wasted one way or the other. I'd prefer to play the game I bought for the console, however, if there is any choice in the matter. I hope they give us that choice. They can lock the thread, I'm already expecting that. But they'll have read it first, and the point will have gotten across. Maybe then they'll pay attention.

[Octarin]

I would like to give you my answer but I don't want to cause any trouble.

Which, I suppose, is an answer.

 

Then why are you smiling? 

[Elsariel]

Then why are you smiling?

It's a wink.

[Octarin]

It's a wink.

 

Same question applies.

[b10d1v]

You are not alone with 360 unplayable issues, but in all honesty the platform is outdated and the DA3 spec should not have included older platforms, its marginal but manageable for many laptops for example.  Game technology is evolving and uses more processing power and memory -you must also evolve.

[Octarin]

You are not alone with 360 unplayable issues, but in all honesty the platform is outdated and the DA3 spec should not have included older platforms, its marginal but manageable for many laptops for example.  Game technology is evolving and uses more processing power and memory -you must also evolve.

 

Check the thread I provided. That has been answered there already.Thank you.

[Elsariel]

Same question applies.

Everyone else is giving you a roundabout answer, for the same reason I gave you a non-answer. Surely you can figure it out. Why are you picking on me?

[C0uncil0rTev0s]

Everyone else is giving you a roundabout answer, for the same reason I gave you a non-answer. Surely you can figure it out. Why are you picking on me?

I'd say because we love you.

Well, at least speaking for myself.

[DarkAmaranth1966]

The legal answer is no, there is no valid reason to pirate games, music, movies or anything that can be pirated PERIOD. Contact support, keep bugging them, search for fixes and workarounds other may have found, get a newer console, etc...

 

Standard, legally correct answer BUT, personally I would not buy a new console since the game is marketed to run on what you have and, other games play fine - the console isn't broken. I would contact support, and work with them until all options were exhausted. They did work with me on a major issue with another EA game, it took nearly a year but, together we did resolve the issue for me and, several thousand others around the world that had the same issue, for the same reasons. Once that has been done, and the officially tell you they don't know how to fix it for you, then I think you'd be justified in using a cracked version, if the cracked version worked properly for you. Still not legal but, you would have done all you could to play legally and, you did buy the game, it simply didn't work for you no matter what you did and, EA would have agreed that fixing it was beyond them, so I would see it as justified to get it working by any means you can find and, if that is a crack, well so be it, at least you can play the game you paid for.

 

Now if EA instead (unlikely) offered you a full refund or, equal value in free merchandise (not as unlikely) and, you took it, then you would have traded your rights to play the game for whatever they offered you and, thus have no right to it unless you purchased it again.

[Octarin]

Everyone else is giving you a roundabout answer, for the same reason I gave you a non-answer. Surely you can figure it out. Why are you picking on me?

 

Nobody else is giving any sort of answer. A couple of people voiced their opinions. You were cryptic. I asked why. You were evasive. I asked why again. You answer with a passive aggressive question. I won't ask another why. I've got better things to do, since you obviously aren't about to actually say anything of consequence. But if you are, by all means, let's hear it. 

[Hanako Ikezawa]

No, you are not justified. Stealing is stealing. 

[Elsariel]

Nobody else is giving any sort of answer. A couple of people voiced their opinions. You were cryptic. I asked why. You were evasive. I asked why again. You answer with a passive aggressive question. I won't ask another why. I've got better things to do, since you obviously aren't about to actually say anything of consequence. But if you are, by all means, let's hear it.

I PM'd you. I will say no more.

[Octarin]

The legal answer is no, there is no valid reason to pirate games, music, movies or anything that can be pirated PERIOD. Contact support, keep bugging them, search for fixes and workarounds other may have found, get a newer console, etc...

 

Standard, legally correct answer BUT, personally I would not buy a new console since the game is marketed to run on what you have and, other games play fine - the console isn't broken. I would contact support, and work with them until all options were exhausted. They did work with me on a major issue with another EA game, it took nearly a year but, together we did resolve the issue for me and, several thousand others around the world that had the same issue, for the same reasons. Once that has been done, and the officially tell you they don't know how to fix it for you, then I think you'd be justified in using a cracked version, if the cracked version worked properly for you. Still not legal but, you would have done all you could to play legally and, you did buy the game, it simply didn't work for you no matter what you did and, EA would have agreed that fixing it was beyond them, so I would see it as justified to get it working by any means you can find and, if that is a crack, well so be it, at least you can play the game you paid for.

 

Now if EA instead (unlikely) offered you a full refund or, equal value in free merchandise (not as unlikely) and, you took it, then you would have traded your rights to play the game for whatever they offered you and, thus have no right to it unless you purchased it again.

 

Thank you for this wonderfully concise reply. To which I feel the need to elaborate briefly. One of the bigger issues I am -personally- having with the game is the quality of the graphics. Not that I'm not having other issues, but at least I don't have the very severe "can't play the disc", "console exploded", "red ring of death", and so forth. So, as far as the graphics are concerned, there's this particular awkwardness to consider. To wit, that they intentionally stripped down graphics quality to the bare minimum, as they said post launch very evasively and in short, so that the game would fit the old gen consoles, because the game is heavily memory dependent etc and it was still a very tight squeeze. So, from that perspective, the graphical issues we are having on the old gen consoles aren't something that doesn't work or is malfunctioning or is broken, it's something that was designed to be that way. That bad that way. And here is my objection, because this can't be logically fixed, and it doesn't comply with what they had stated before the release, that the game's quality would be of negligible difference, namely a few less NPCs walking around, and nothing major. What we're seeing is quite far from nothing major. And it's not something that can be fixed. Do you see my point? 

[Octarin]

No, you are not justified. Stealing is stealing. 

 

Thank you for your reply. 

[Hanako Ikezawa]

Thank you for your reply. 

You are welcome.

[Octarin]

I PM'd you. I will say no more.

 

Thank you for your reply. 

[DarkAmaranth1966]

Ah, well then no it can't be fixed but, a cracked version would not be any better graphics wise, same issue, it is a huge game. Such things are not the exclusive bane of console players either.

 

DA) and DA2 both ran on 32 bit computers, not so for DAI and, it demands a lot better graphics card than the previous two games required as well. For many of us, myself included, that meant we needed a new computer. The difference being, we knew about it before launch so, would not have pre ordered if we could not get a new computer or, upgrade the one we had to make it game ready.

 

I haven't seen the discussion form EA/Bioware on that for older consoles but, I'd look at the date it was available. If that was more than 24 hours pre release, then, that was warning enough and, those that didn't cancel pre orders need to get a new console or, deal with it as is. Id it was not until after it was too late to cancel the preorder (meaning it was not available at all whether you personally saw it or not) then I'd contact EA and explain, professionally and politely and, request fair compensation. Perhaps 50 of the 70 you spent in either a refund, or in other titles that will work better on your console and, that you will enjoy.

[Octarin]

Ah, well then no it can't be fixed but, a cracked version would not be any better graphics wise, same issue, it is a huge game. Such things are not the exclusive bane of console players either.

 

DA) and DA2 both ran on 32 bit computers, not so for DAI and, it demands a lot better graphics card than the previous two games required as well. For many of us, myself included, that meant we needed a new computer. The difference being, we knew about it before launch so, would not have pre ordered if we could not get a new computer or, upgrade the one we had to make it game ready.

 

I haven't seen the discussion form EA/Bioware on that for older consoles but, I'd look at the date it was available. If that was more than 24 hours pre release, then, that was warning enough and, those that didn't cancel pre orders need to get a new console or, deal with it as is. Id it was not until after it was too late to cancel the preorder (meaning it was not available at all whether you personally saw it or not) then I'd contact EA and explain, professionally and politely and, request fair compensation. Perhaps 50 of the 70 you spent in either a refund, or in other titles that will work better on your console and, that you will enjoy.

 

I wish that was possible, but I very much doubt it is. The reason being that if they come up and admit that they had information about a huge difference in quality and withheld it till post-launch, that would be a very handy point to grasp at and go legally. So, they will not do that under no condition whatsoever. They might not be good developers anymore, but they sure have a aces top legal department directing, that I can bet on. 

 

As for your other point, yes I was aware that I wasn't going to have anything equal to a new PC or a next gen console graphically speaking, but I was hoping to have graphics equal to DA2 or ME3, both of which were released for the old gens, and have excellent graphics from where I stand, even if some people still will say pfft these are not good graphics. But what I got instead was truly masterfully elaborate static backgrounds, mountains, trees, clouds and so forth, and all the rest worse quality than DA:O, and I mean that, it's not an exaggeration. I installed a high def cable for DA:O when I got it, cause it had such blurry and despicable graphics, and they got better. I never imagined that I'd get to see such abysmal quality again from a newer game!

 

Do you believe that the expectation of DA2 or ME3 quality graphics for the xbox360 / ps3 is an unreasonable one?