i agree part of your statement.
but i don't think only throwing anger to the dev can make thing better.
i sure it only make thing worst.and moreover i play nearly all the game , the dev(or may be the investor) just don't care. the leaderboard is full of cheater,
made another DLC for money but not fixing their bug at all. not respond to anything
companies may not need sympathy , but i don't think just anger can help either
You are correct. Historically, and even research has pegged anger as a "bad" trait/behaviour and thus doesn't really a good reputation. Anger is a natural human behaviour, and many companies have spent money and resources in finding the best way to handle angry customers. It is no different for the gaming industry. It is not as pointless as some may think. I have noted in one of my older post, that anger is an indicator of a caring customer's dissatisfaction. This is great opportunity for the business to correct and even capitalize on it. However with what I'm seeing, BW is handling it very poorly.





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