413 réponses à ce sujet

[Eldial3los]

While agree with penguin video, I don't condone the hanging of Amelia. (Not the video but the aftermath of it) This matter should have been resolve in private by messaging the other party or by other means. Logging a formal complain towards an employee is the right of every person however publicly displaying it to gain support is another.

 

I work in human resources, specifically internal dispute and evaluation between employees in a consultant firm in Montreal. I've been doing this over 8 years so I've heard numerous complains and disagreements throughout the years. There are basically 3 things from my experience you do not do are  talked about your religion, talk about politics and you do not publicly  show your disagreement towards  one of your colleagues. (Yes' I know she is not your colleague but the principle is the same). The reason why is that those subject create tension at work and divide workers into camps. Some will side with you , some will side with the other person (Human nature)

 

Now was Amelia comment insulting? No  but that is my opinion, maybe it was for you penguin and it is your right to feel that way. Did you try to send her a message and explain why you felt it was degrading before engaging in public disapproval? What I'm saying is that there are steps before going all  media call the news paper on a person. If the situation can be resolve internally  than good if not try different venues but give a chance first. (See me posting about this is the wrong way of doing it as its finger pointing penguin but this situation is already blown out of proportion so forgive me if this is sounding like lecture)

 

Case 1: Recently I had 2 workers arguing about a simple expression that we use here in French Canada (Le Gros), which is used to start a conversation like Bro or dude. If you look up the words it means hey fat ass in English. We do not use it to describe fat people, its just an expression you use with people you are familiar with. The employee that said it , did so in a friendly way but the message was received in bad way. The other person felt pointed and identified as being fat or overweight. IT got resolved quite easily as it was problem of generational expression. The older person did not understand the expression and the younger person did not considered the age difference.

[TheOgre]

So in addition to a martyr complex, you also lack the self awareness to realize that you insulted BioWare employees enough to provoke the one that you specifically called out into saying, "You so quickly turned from hero to villain. I'm sorry that you didn't get what you wanted from me."

 

Wow. That's too sad to even come up with a joke for it. I'm out. Whinge away.

 

One might accuse you of being a little angry toward the OP

[DrKilledbyDeath]

This isn't a witch hunt, we don't want Amelia to lose her job, that's ridiculous. We just want some accountability. Does Bioware not have a PR department? If an employee at a company is going to be the "voice" to the community, they need to be thick-skinned and not drop to the level of people who are disrespecting them. And if it isn't Amelias job to do that, you want us to believe Bioware can't hire 1 person to specifically be involved with the community?

 

Companies everywhere get crazy complaints every day, they also get legitimate ones. You can't just ignore every single complaint because you don't like a few of them.

[BanditGR]

I really don't care about her being rude or snarky to some ahole on the forum but when Bioware's employees keep thinking they can lie to and demean their loyal fans on every occasion they get, i take issue with it and make it known.

 

Pretty much how I feel as well and while I don't believe it was done intentionally "on every occasion they get", it was pretty unprofessional and juvenile. I understand where Penguin is coming from and why he is launching his complaint though (which is well within his rights). I, on the other hand, am not willing to escalate things into a 'witch hunt'. It's not that important really and if anything, it's more attention than the matter deserves. Amelia just happened to respond in the wrong way, in the wrong place, at the wrong time. The backlash wasn't personal. It could have been any other under an EA tag exhibiting the same kind of behaviour.

[Apl_Juice]

Id also like to stress that im not trying to get anyone fired. I want some kind of accountability. 

 

I submitted a complaint because I felt like a bioware employee had insulted me on a personal level. The same thing would happen if a cashier at my local supermarket called me names.

 

Yes, I am upset that my favorite game is a buggy mess and I cant play it. Ive invested a lot of time into Biowares games and the community surrounding them so to be insulted after all that and called a 'villain' is a huge slap in the face.  

I get that; I totally do. Make no mistake: I think what she said was completely out of line for someone who has put in your amount of work into DAMP.

 

To borrow your analogy, what if you had a rapport with said cashier? Would you immediately go to his or her boss? The fact that you two are even at this point is, ironically, sort of a good thing. In another forum, you wouldn't even have the opportunity to realistically discuss things with a dev like that. I might be completely misjudging Amelia, but I feel like she'd definitely apologize to you personally after reading your last post.

[HTTP 404]

I agree with Eldia3los about resolving this internally.  I do hope Amelia continues to comment on the boards.  I for one, was not a big fan of her choice of wording to you but I am not angry about it.  However, I do think you have the right to be angry Penguin.  I just hope you don't go down a raging path that makes this situation worse and making BSN (more) toxic place to be.

[CottonKhandi]

Some very sneaky editing to make my posts fit your viewpoint! As always, context is key, and there's a lot of context missing around the things you've posted ( I recommend following @AndrastesTits on Twitter, by the way, she's hilarious ).

 

Honestly, this video is solid evidence that these forums don't really want dev interaction or communication. When I joined the forum it was because I saw cries for these very things, and I thought I would help. What I quickly realized, however, is that whenever someone sticks their neck out in the forum there are a thousand swords to fall on it regardless of the content of the post. There is this very confusing cognitive dissonance where it seems this community wants interaction and communication, but pushes back fiercely when they actually receive it. A number of users on the BSN turn this space into a hostile, inhospitable environment, and asking why the developers don't interact is strange - the answer is well known. I will say - There are a number of wonderful, helpful community members in these forums whom I really appreciate. Its unfortunate that the people who are behaving poorly get so much attention.

 

I'm honestly disappointed things went this way, with you especially Penguin. You so quickly turned from a hero into a villain. I'm sorry that you didn't get what you wanted from me. I'm happy that you're taking what seems like a much needed break. Its going to be a good year for MP, there's a lot of awesome stuff coming down the pipe, and if you decide to check in in a few months I know you'll be pleasantly surprised.

 

Be Excellent to Eachother

 

Thanks,

Amelia

 

I'm really glad the OP made this post because now I get to follow Amelia on Twitter. And by the by, Amelia's Twitter account clearly states that her tweets are her own and not representative of EA or Bioware. Therefore, she is free to say whatever she wants on there, within reason, and people can take it however they want - considering they clearly will anyway.

 

Some may think Amelia is rude, but I do not. I've seen many of her responses on threads and they have been quite tame in comparison to what was originally posted. If you think the Devs don't care or want nothing to do with you, then yes you should find another hobby. If you felt your girlfriend/boyfriend wanted nothing to do with you, would you stick around making videos in an attempt to get them to care when you firmly believe in your heart and soul that they do not? I should hope people would have more self esteem than that and there's other fish in the sea.

 

When I finished the single player campaign for the 2nd time I actually sat there and watched the credits. All of it. The list of people who had a hand in development is very long. I cannot imagine how hard it must be to invest years of time into something only to have your forums an endless list of non constructive or rude complaints. I guess it must be like having a child that once they become slightly grown they become incredibly ungrateful and bitter. Are there problems with the game? Absolutely. Do I believe the team is working on fixing those things? Absolutely. The way people come on here and express their discontent is appalling. Not because complaints are made, but the very tone of them and inflammatory terms such as money grab, greedy, lazy are thrown around constantly. Just because every post where a complaint is made is not replied to does not mean that the Devs or the Company don't care. I fail to see how to connect those dots. There have already been 3 patches since release, which averages to almost 1 per month since release (despite the post release vacation for some and the holidays), and Bioware is lazy and they don't care???

[Cyonan]

Problem with your argument is the forums were much more "toxic" during the ME3MP days.  Seeing people complain about weapon changes was amusing for me, probably hellish for those working at Bioware.  That staff took the feedback and worked with it.  They did their jobs and earned a ton of respect from me. 

 

So let me get this straight, if you owned/worked for a company, you wouldn't want to get feedback and have open dialogue with your fans/customers? 

 

I was around during the ME3MP days. The balance changes were amusing but really, the BioWare posters actually avoided getting into those debates outside of a few comments as to why they nerfed certain things like Tactical Cloak. A lot of the posts they made were actually in threads not about fixes, as well as pretty frequent dialogue with the dataminers like Pedro, Dunvi, and myself. Looking around here the datamining is pretty light compared to what we were doing during the ME3MP days, though. We got a little crazy =P

 

I also said that if I worked for a company and it wasn't a mandatory part of my job, I probably wouldn't interact with this community. That doesn't mean that I wouldn't want to get feedback, or that as an owner I wouldn't consider it a mandatory part of my job to either handle it or hire a PR team that handles it for me. As an employee I just wouldn't want to be the one dealing with it in my spare time if I didn't have to be.

 

Hell I don't even work for BioWare and by the end of ME3MP support I stopped posting threads detailing specific bugs after my Incendiary Rounds thing because it ended up being little more than people bashing BioWare's QA department for 20 pages.

 

and I don't even have to be nice to you lot, not even in theory =P

[Fortack]

I work in human resources, specifically internal dispute and evaluation between employees in a consultant firm in Montreal. I've been doing this over 8 years so I've heard numerous complains and disagreements throughout the years. There are basically 3 things from my experience you do not do are  talked about your religion, talk about politics and you do not publicly  show your disagreement towards  one of your colleagues. (Yes' I know she is not your colleague but the principle is the same). The reason why is that those subject create tension at work and divide workers into camps. Some will side with you , some will side with the other person (Human nature)

 

So what kind of work did you do those eight years? Picking your nose?

 

Whenever I see someone doing or saying something I believe is wrong, I consider it my duty to challenge their beliefs. I share my knowledge about the subject and hope they will do the same for me. That's how you learn. How you improve the understanding of yourself, others and about the world we all share. This process is also known as the Scientific Method - the most powerful tool humans have developed. It's why we have computers and can play video games in the first place. If everyone behaved as stupid as you did we would still be living in caves.

[DrKilledbyDeath]

I'm really glad the OP made this post because now I get to follow Amelia on Twitter. And by the by, Amelia's Twitter account clearly states that her tweets are her own and not representative of EA or Bioware. Therefore, she is free to say whatever she wants on there, within reason, and people can take it however they want - considering they clearly will anyway.

 

Some may think Amelia is rude, but I do not. I've seen many of her responses on threads and they have been quite tame in comparison to what was originally posted. If you think the Devs don't care or want nothing to do with you, then yes you should find another hobby. If you felt your girlfriend/boyfriend wanted nothing to do with you, would you stick around making videos in an attempt to get them to care when you firmly believe in your heart and soul that they do not? I should hope people would have more self esteem than that and there's other fish in the sea.

 

When I finished the single player campaign for the 2nd time I actually sat there and watched the credits. All of it. The list of people who had a hand in development is very long. I cannot imagine how hard it must be to invest years of time into something only to have your forums an endless list of non constructive or rude complaints. I guess it must be like having a child that once they become slightly grown they become incredibly ungrateful and bitter. Are there problems with the game? Absolutely. Do I believe the team is working on fixing those things? Absolutely. The way people come on here and express their discontent is appalling. Not because complaints are made, but the very tone of them and inflammatory terms such as money grab, greedy, lazy are thrown around constantly. Just because every post where a complaint is made is not replied to does not mean that the Devs or the Company don't care. I fail to see how to connect those dots. There have already been 3 patches since release, which averages to almost 1 per month since release (despite the post release vacation for some and the holidays), and Bioware is lazy and they don't care???

This isn't like a boy/girlfriend not wanting to be with someone and the other person not getting the message. They sell us a product, if the product has problems and people stop buying it, guess what, the company can't exist without customers. And it isn't like having a child who turns out ungrateful, Bioware didn't raise us, they made a game. They never had to make this game, they chose to make it and if we don't buy it they have a useless product. By working at a company that provides goods and service to the general public you better damn well listen to what they have to say. It's called consumerism, don't like it? Then you are in the wrong business.

[Moridan]

Penguin makes videos.  Good videos.  Videos that have helped this community.  Of course he's going to make a video about why he is leaving. <duh>

 

This game has had game breaking bugs since it launched over 2 months ago, and then a "DLC" that further bugged the game for over a month before actually addressing this issues.  Any way to draw further attention to this problem is a win in my book. 

 

Ciao.

[HTTP 404]

So what kind of work did you do those eight years? Picking your nose?

 

Whenever I see someone doing or saying something I believe is wrong, I consider it my duty to challenge their beliefs. I share my knowledge about the subject and hope they will do the same for me. That's how you learn. How you improve the understanding of yourself, others and about the world we all share. This process is also known as the Scientific Method - the most powerful tool humans have developed. It's why we have computers and can play video games in the first place. If everyone behaved as stupid as you did we would still be living in caves.

 

He was talking in the context of the workplace.  Granted, it doesn't exactly fit this situation and he said as much.  If you are talking about politics and religion at your work...I really don't know what to say to you about that.

[Benman1964]

I'm really glad the OP made this post because now I get to follow Amelia on Twitter. And by the by, Amelia's Twitter account clearly states that her tweets are her own and not representative of EA or Bioware. Therefore, she is free to say whatever she wants on there, within reason, and people can take it however they want - considering they clearly will anyway.

 

Some may think Amelia is rude, but I do not. I've seen many of her responses on threads and they have been quite tame in comparison to what was originally posted. If you think the Devs don't care or want nothing to do with you, then yes you should find another hobby. If you felt your girlfriend/boyfriend wanted nothing to do with you, would you stick around making videos in an attempt to get them to care when you firmly believe in your heart and soul that they do not? I should hope people would have more self esteem than that and there's other fish in the sea.

 

When I finished the single player campaign for the 2nd time I actually sat there and watched the credits. All of it. The list of people who had a hand in development is very long. I cannot imagine how hard it must be to invest years of time into something only to have your forums an endless list of non constructive or rude complaints. I guess it must be like having a child that once they become slightly grown they become incredibly ungrateful and bitter. Are there problems with the game? Absolutely. Do I believe the team is working on fixing those things? Absolutely. The way people come on here and express their discontent is appalling. Not because complaints are made, but the very tone of them and inflammatory terms such as money grab, greedy, lazy are thrown around constantly. Just because every post where a complaint is made is not replied to does not mean that the Devs or the Company don't care. I fail to see how to connect those dots. There have already been 3 patches since release, which averages to almost 1 per month since release (despite the post release vacation for some and the holidays), and Bioware is lazy and they don't care???

You seem to forget that the game was sent into stores with the knowledge that lots of the bugs/glitches existed in the game, so it was a semi-beta. I don't think it's strange that gamers get upset and cranky.

Anyway, as a few others on these forums i am moving over to Divinity for the time being, just hoping Bioware will get their act straight and DA:I fixed.

[Shadohz]

Now was Amelia comment insulting? No  

Parts of it were justified, other parts were out of line. Same as with Penquin's vid. The difference here is this a service provider-consumer relationship, not an employee dispute. Regardless of how "informal" game devs are with gamers, they must still maintain a level of professional decorum when dealing with high-priority customer complaints. We've (BW and the community) have gone over this before. There have been plenty of good suggestions made that would encourage and build a healthy relationship between the two. One of us is holding up our end of the deal by reporting problems, asking questions and requesting updates. The bug fixing (in a timely manner) and responses from BW haven't been as fruitful.

[Jackal19851111]

PenguinFetish I simply want to express my thanks for posting this video, as it turns out it managed to provoke a response. I bought DAI for its SP content, so I have been ignoring the multiplayer in the game including this section of the forum. However the response you provoked has answered alot of questions for me and perhaps many others in regards to how EA truly views their consumer base.

 

For me, whose concerns lie mainly in the PC controls, interface, and silence from the devs... to finally have the silence broken is much appreciated. I respect Amelia's honesty and transparency in this issue despite what I would consider in my opinion, blatant disrespect for paying customers. In the end, as such, it has helped cement my decision to avoid any future EA titles, which in truth, I have only purchased due to the "Bioware" brand as a fan for 16 years.

 

As I am also a supporter of other developers I'm not very phased in the end although I am saddened by having to let the writers/actors/artists go - who in my opinion did a terrific job. To the point, that if any leave EA to forge their own IP, such as The Banner Saga, I will be behind them all the way. Regardless thanks to you and Amelia, I have the answers to many questions that remained unresolved since release, and have made an informed decision.

[Eldial3los]

So what kind of work did you do those eight years? Picking your nose?

 

Whenever I see someone doing or saying something I believe is wrong, I consider it my duty to challenge their beliefs. I share my knowledge about the subject and hope they will do the same for me. That's how you learn. How you improve the understanding of yourself, others and about the world we all share. This process is also known as the Scientific Method - the most powerful tool humans have developed. It's why we have computers and can play video games in the first place. If everyone behaved as stupid as you did we would still be living in caves.

 

There is difference between having a intellectual debate on a subject and having confrontational attitudes toward a person for x reason. In the latter situation it is resolve between the 2 person in private in front of the evaluation committee as in all big corporation if needed. We don't condone hostile attitude from one worker to another in a public work environment. (That is not professional and creates a negative environment for others). You have to realize that it is not just you but there are others with different views. You are thinking about  X vs Y when there is A, B , C,D etc... stuck  in the same work environment listening to your conversion. By doing so you are creating tension with everyone that has a different view. Your goal might be good

 

Case 1: You and your wife  go out on a date night, the table next to you has a couple fighting and yelling at each other. (Me here and you can be different) It makes it unconformable and frankly ruins the atmosphere for me and my wife specially if its a romantic night.

 

I get it that in a perfect world sharing your views with others no matter the subject is about the experience and learning but the truth is in a big corporation we try to reduce the possibility of internal tension by avoiding certain situation or taboo subject. (Not everyone is open minded)

 

You can share your beliefs  and all but not in the middle of the office with everyone else not concern for your pleasure. Remember a work environment is a work environment not your table discussion place. If you feel this is not true than so be it but if you read any business journal such as Forbes , the business,  there are numerous articles about certain things to not do in the offices. 

 

Obviously you can disagree and do as you please as i'm not you boss,Basically don't share your dirty laundries with  everyone because some people  don't want to be drag into that situation.

[veramis]

Eldial, workplace behavior is different than customer/client relationship. What we have on the forum is a lot of customers with complaints. There are only so many venues we have to get our complaints heard. When an employee on her off-time decides to add a ****load of fuel to the raging fire, she has committed something far worse than a workplace spat.

 

Employees must always keep in mind that they may be perceived as or presumed to be representative of their company by customers, at least to some degree, when they are speaking for themselves in an official forum of the company. I frequent a chatroom with DAMP players, and just yesterday I had to respond ~4 times to different people asking whether or not Amelia was an official spokesperson of Bioware. It is extremely easy for people to automatically assume something like that.

 

You say its not good for Penguin to bring this up to EA, but all Penguin is doing is bringing up to EA what was written by a person Amelia. If this results in consequences for this person, it would be because of what she herself wrote.

 

So I have to ask you: If you want to judge this from the point of view of workplace behavior, does Amelia have a right to say all of the things she has said to Penguin? Under what circumstances are such public childish rebuttals justified?

[Fortack]

He was talking in the context of the workplace.  Granted, it doesn't exactly fit this situation and he said as much.  If you are talking about politics and religion at your work...I really don't know what to say to you about that.

 

The most dangerous and destructive morons are those with specific religious and political ideas - and usually they don't particularly like it when others dare to challenge and scrutinize those ideas. I'm hugely offended by the stuff those people are doing on a daily basis and I try my best to let them know what I think about them and their idiotic ideas. Anywhere, anytime, anyplace.

 

It's weird but true. I do care about my fellow human beings, my brothers and sisters. Computer games are dust in comparison, but that doesn't mean I can't give my opinion about the ones I paid for and enjoy playing. If you want to improve something, you first need to figure out what the problem is. You cannot do that if you're not allowed to talk openly about it. It's that simple. Dealing with a couple fools or trolls or other idiots is a price I happily pay to improve the life and well-being of my kin - and even to get better, more enjoyable, less buggy computer games.

[UnearthlyCheese]

I don't understand all the apologists. "You think a Bioware employee will want to post now?????" If they hope to fix this mess, you're damn straight someone better start posting, and sooner rather than later.

If anything, this whole episode should be used as a learning experience of "how not to interact with your fans/customers," and should act as motivation for someone competent and qualified to step up and right the ship.

You would be amazed how forgiving people can be if you are willing to admit your mistakes, and show genuine effort to fix them, quickly. In a lot of cases, those who were negatively impacted by your mistake will even help you fix it once you take responsibility:


"We have the best QA team in the industry..."

"We set up these forums so YOU can report bugs for US". (Sounds like a beta test, no?)

Why does the best QA team in the industry need paying customers to bug hunt for them?

How did the key drop glitch even make it past the first few hours of basic testing?

Best in the industry my ass.

[Yumi]

I'm just glad we are even having a dialogue amongst ourselves, whatever the circumstances that brought it around. The situation causing this will fade eventually, but at least we got our feelings out here. What happens next? I dunno, I guess let's see where this roller coaster thread takes us.



I would like to point out this week was our 2 month DAMP anniversary.

1/6 of the way through our year of guaranteed free support.

That's a sobering thought...

[Apl_Juice]

I don't understand all the apologists. "You think a Bioware employee will want to post now?????" If they hope to fix this mess, you're damn straight someone better start posting, and sooner rather than later.

If anything, this whole episode should be used as a learning experience of "how not to interact with your fans/customers," and should act as motivation for someone competent and qualified to step up and right the ship.

You would be amazed how forgiving people can be if you are willing to admit your mistakes, and show genuine effort to fix them, quickly. In a lot of cases, those who were negatively impacted by your mistake will even help you fix it once you take responsibility:


"We have the best QA team in the industry..."

"We set up these forums so YOU can report bugs for US". (Sounds like a beta test, no?)

Why does the best QA team in the industry need paying customers to bug hunt for them?

How did the key drop glitch even make it past the first few hours of basic testing?

Best in the industry my ass.

 

I don't know who you're referring to, but I'm pretty sure there isn't a single person in this thread who isn't upset at BioWare right now and doesn't want the game fixed.

[Eldial3los]

Eldial, workplace behavior is different than customer/client relationship. What we have on the forum is a lot of customers with complaints. There are only so many venues we have to get our complaints heard. When an employee on her off-time decides to add a ****load of fuel to the raging fire, she has committed something far worse than a workplace spat.

 

Employees must always keep in mind that they may be perceived as or presumed to be representative of their company by customers, at least to some degree, when they are speaking for themselves in an official forum of the company. I frequent a chatroom with DAMP players, and just yesterday I had to respond ~4 times to different people asking whether or not Amelia was an official spokesperson of Bioware. It is extremely easy for people to automatically assume something like that.

 

You say its not good for Penguin to bring this up to EA, but all Penguin is doing is bringing up to EA what was written by a person Amelia. If this results in consequences for this person, it would be because of what she herself wrote.

 

So I have to ask you: If you want to judge this from the point of view of workplace behavior, does Amelia have a right to say all of the things she has said to Penguin? Under what circumstances are such public childish rebuttals justified?

 

I never said, Penguin was not allow to post his opinion (I think I was clear in my initial post, I agree with him ). What i don't agree with him is posting about him making a formal complain towards Amelia and posting a link to gain support and throw more oil in already burning fire. My comment was and is only directed towards this part not the video. Yes DAMP is a buggy game and every should be allowed to ask Bioware for fixes. I did myself actually in numerous posts.

 

IF I choose to log a formal complain towards Amelia i will do so privately with the right channel but i will never publicly post it so other can use me as example. (I might have or not  is for me to know not the public) Unless it is  an extreme case with no hope of being resolve. However I will give the person time to resolve it before taking the next step. Just like at work i don't call the conflicting workers in and threaten them to fire them if not resolve. I usually take it in baby steps with multiple face to face for taking drastic measures.

 

If it was up to me this is what i would have done...

 

Penguin posting video

Amelia respond with a comment that might be offensive (Interpreted  differently by others)

Penguin privately messaging Amelia asking for clarification and explaining how he does not appreciate such comment

Amelia respond with removal of such comment or confrontational attitude

If Amelia is confrontational log a formal complain toward Ea privately (this is not public matter)

Penguin gives Ea time to rectify the situation and have talk with them

If Ea blows him off than make it public and make a big case out of it

[veramis]

I never said, Penguin was not allow to post his opinion (I think I was clear in my initial post, I agree with him ). What i don't agree with him is posting about him making a formal complain towards Amelia and posting a link to gain support and throw more oil in already burning fire. My comment was and is only directed towards this part not the video. Yes DAMP is a buggy game and every should be allowed to ask Bioware for fixes. I did myself actually in numerous posts.

 

IF I choose to log a formal complain towards Amelia i will do so privately with the right channel but i will never publicly post it so other can use me as example. (I might have or not  is for me to know not the public) Unless it is  an extreme case with no hope of being resolve. However I will give the person time to resolve it before taking the next step. Just like at work i don't call the conflicting workers in and threaten them to fire them if not resolve. I usually take it in baby steps with multiple face to face for taking drastic measures.

 

In real life, when i have disagreement on product purchased, I call for the manager of the store, it is not in my nature to make public scene in front everyone.  It is conversation usually that I have in private with the manager. I don't think everyone wants to hear me scream and yell at the manager in a store.

 

Alright so we're both fine with people publicly arguing with each other. But what's wrong about asking people to do something if they think it is right? Before Penguin posted the information on how to contact EA, I am guessing the vast majority of people didn't know they had this means of voicing their opinion. EA support isn't imbecilic, they should know how to interpret when there are 1, 5, 10, 30, 50, or 100 of the same kind of complaint. They know how to read what Amelia wrote, what the people complaining wrote, the possibility of fake accounts or teamwork in sending in the same complaints, and can decide for themselves who is right and/or wrong and what they should do about it. People telling Penguin and/or others not to do what they want to do or think is the right thing to do are just being the worst kind of apologists. Let justice be done, is what I say. Amelia still has time to delete her post, have a mod remove all these pages of text, and give an apology to Penguin and/or the community. My bets are that she has no intention of doing such unless forced to by EA.

 

I am refraining from going to EA support to voice my discontent about this particular case even though I feel no company (not even EA) deserves to be blemished by such poor behavior by an employee, but oh believe me, I have in the past felt the urge to complain directly to EA about one or another of the multitude of incompetent or lazy acts committed by bioware employees. Someday I may just try to start a petition to get everyone fired, as some of the apologists here think we want, but after telling EA to fire bioware employees I'd also tell them to ****ing fire themselves for destroying what was once a great game company.

[-PenguinFetish-]

Penguin posting video

Amelia respond with a comment that might be offensive (Interpreted  differently by others)

Penguin privately messaging Amelia asking for clarification and explaining how he does not appreciate such comment

Amelia respond with removal of such comment or confrontational attitude

If Amelia is confrontational log a formal complain toward Ea privately (this is not public matter)

Penguin gives Ea time to rectify the situation and have talk with them

If Ea blows him off than make it public and make a big case out of it

 

I dont think this thread would have gotten as popular as it did if Amelia had have PMed me about it. It most likely would have fallen off the first page by now and dismissed as another rant thread. 

 

If I worked with Amelia I would agree with your points, however, I don't. I purchased a product that she helped to produce, so I think its perfectly reasonable to publicly complain about it when said product doesn't work 30% of the time.

[rafoquinha]

I understand peoples rage, even if I am not angry. I mean... people pay for a smooth experience, which tthey are not getting in lots of cases