413 réponses à ce sujet

[-PenguinFetish-]

"a lot of awesome stuff coming down the pipe"

 

I choose to interpret this as 'we will continue sh*tting all over you'.

[Zehealingman]

Now, the others said almost everything I planned to write. But I am going to say something anyways:

Interacting with people= A chance of having to talk to jerks. Yes, it sucks but it is part of the job. Don't take it personal.

Also, I really doubt that the BSN is so toxic.
I mean okay, it was in a pretty ..."special" situation back during the "ME3 ending sucks" time. But right now? I don't think it's toxic. (Well, just as "toxic" as any other normal forum aswell)

[PurpGuy1]

Wow

 

I know, right?  I was surprised just how much it went down.

[UnearthlyCheese]

Another point to add

In regards to the whole "MP has lots of good stuff coming down the pipe."

Again, great job illustrating how out of touch you are.

You attempt to mend dissatisfaction over poor functionality of your product with vague promises of "cool stuff".

Based on the current state of affairs, how are we supposed to have any faith that the "cool stuff" is actually going to work!!!

As it stands, chances are it will be broken, and cause more issues than it resolves.

Make a statement illustrating ALL of the known problems with the current product, provide a reasonable timeline outlining when and how these issues will be fixed, offer some free shwag as an apology.....and then move on to developing new content.

Me - "excuse me sir, the motor in my car won't start"
Mechanic - "don't worry, we've got some shiny new hubcaps and a subwoofer coming soon!!!"
Me - "ummm?"

[rlro]

I miss Eric Fagan, Derek Hollan and Bryan Johnson!

 

Those were good times

[Waukeen25]

Those were good times

What about Chris Priestly?

[Shadohz]

going to game stop would require you leaving the kitchen.  I don't see how this is possible

Wooooow. I can't believe men like you still exist with that 1950's thought process.

 

 

 

 

 

Spoiler

They have mobile kitchens now. 

[security breeches]

"Hey guys, key bug happens because A B and C, we're going to address A in the patch 3 and for B C you have to be patient and wait a bit longer"

"Our philosophy for the reaver is the following so we're going to introduce the following changes"

"We heard your feedback on the demon commander being too stronk so we decided we're going to tune down some of his abilities and overall damage"

 

How hard it is to communicate in this manner instead of displaying clearly condescending attitude to the concerned fans? Bioware really needs a proper community manager, not some martir.

[Vertigogo]

Quite honestly, this sort of post is why I don't like official forums for many games.  Constant bile hurled at developers, by customers who expect the rules of courtesy to only by honored by the company they're attacking.  For every reasoned response that is intended to explain frustration, there are 10 that come across as children throwing a tantrum. 

 

Many glitches in the multiplayer are hugely frustrating.  I'd love to get more information about fixes, balance changes, and upcoming content.  I doubt we can get much of that without more civility in this forum.  It's not them holding back until we play nice.  It's them not wanting to wade into **** just to tell people things that they will invariably attack them about.

[PurpGuy1]

Wooooow. I can't believe men like you still exist with that 1950's thought process.

 

 

 

 

 

They have mobile kitchens now. 

 

An error occurred

You have reached your quota of positive votes for the day

[SLooPPy JOE]

If you truly want a example of Developer community interaction go watch Planetside 2 official twitch channel or YouTube.

 

Each developer has a work in progress video most week showcasing what is being worked on, new features, new maps or simply bug fixes. Not only do they have video of work in progress but  a few of them live stream  playing the game and answering questions in chat while doing it every week (on their own personal time). They are open about concerns , balancing, changes made to the game.

 

If that wasn't enough they are extremely active on their own personal twitter accounts, posting about what is happening at work or what is the change made during the day.

 

also, you have the Play test server which is open to everyone  where developer schedule public test session and everyone can jump in try out new tools, weapons, features while talking with them. (If the new feature past the test, no bugs they are introduce into the upcoming patch.)

 

They are quite transparent with changes even if people don't agree with them all the time. Even the CEO of Sony online entertainment with acknowledge mistakes and post to fans. (Recent case with Planetside where he promise to look into lag)

 

Now Planetside might be buggy game but their communication is top notch for dev studio

 

§seriously everyday there's like at least 20 post from developers through out different social media, reddit, forum, twitter, YouTube video etc...

 

And Bioware can't post  everyday because of what?????

As I read through this thread I was thinking of making this same post. I've been playing Planetside 2 for 2 years and the game has grown so much due to the dev's interaction with the playerbase.

 

And you know what? The Planetside forums are a hot mess. There's been much more frustration and harsh feedback than there's been on these forums, but SOE has had 2 great community managers and other devs who manage the feedback and come up with fixes that help everyone.

 

I wonder what Planetside would look like right now if the players were told to find a new hobby...

[Saboteur-6]

How are you all this upset over bugs in a video game? Where are you in your life that a piece of entertainment that you've successfully enjoyed for a slew of hours can elicit such feelings of intense rage? How does the game not working at 100% bug free equal "being disrespected"? Those are personal emotional issues being projected into an issue that has nothing to do with feelings.

It's like everyone is so ready to crucify Amelia or any dev that actually makes the effort to communicate that they feel entitled to act however they want. And to what end? Some twisted sense of emotional gratification? Penguin and others are taking this somewhere emotionally unhealthy to such a degree that it has nothing to do with BioWare and everything to do with themselves.

[Xevren11]

I miss Eric Fagan, Derek Hollan and Bryan Johnson!

 

Me too.

 

I'm incredibly disappointed with how everything has been handled MP wise since launch.  We have never really had a great deal of communication which has been awful.  I've pretty much accepted that this is what we're going to get, probably my own fault for getting so hyped up after spending as much time as I did for ME 3's.

 

I would just like them to at least say what they think the Reaver should be now.  I mean honestly, why even bother playing one after their nerf?  I don't even play the class but I don't even see the point anymore.

 

Ah well, at least the boards have been entertaining to read while at work this week with all this going on.

 

And calling penguin a villain is messed up.

 

Edit, in addition to Planetside 2 dev interaction, look at what Gazillion does with their fanbase for Marvel Heroes.  Completely amazing.

[SoulRebel_1979]

What about Chris Priestly?

 

Gave me a PM warning and a 1 day ban for promoting beastiality because I joked about romancing a nug. Guy was a bit much imo.

[stysiaq]

Some very sneaky editing to make my posts fit your viewpoint! As always, context is key, and there's a lot of context missing around the things you've posted ( I recommend following @AndrastesTits on Twitter, by the way, she's hilarious ).

 

Honestly, this video is solid evidence that these forums don't really want dev interaction or communication. When I joined the forum it was because I saw cries for these very things, and I thought I would help. What I quickly realized, however, is that whenever someone sticks their neck out in the forum there are a thousand swords to fall on it regardless of the content of the post. There is this very confusing cognitive dissonance where it seems this community wants interaction and communication, but pushes back fiercely when they actually receive it. A number of users on the BSN turn this space into a hostile, inhospitable environment, and asking why the developers don't interact is strange - the answer is well known. I will say - There are a number of wonderful, helpful community members in these forums whom I really appreciate. Its unfortunate that the people who are behaving poorly get so much attention.

 

I'm honestly disappointed things went this way, with you especially Penguin. You so quickly turned from a hero into a villain. I'm sorry that you didn't get what you wanted from me. I'm happy that you're taking what seems like a much needed break. Its going to be a good year for MP, there's a lot of awesome stuff coming down the pipe, and if you decide to check in in a few months I know you'll be pleasantly surprised.

 

Be Excellent to Eachother

 

Thanks,

Amelia

 

There's so much wrong with this post that I don't know where to begin. Seriously, grow a pair if you can't handle the kind of criticism you get here from a small subforum. This video is not a proof we don't want communication at all - just that we don't want kind of communication you provide. Which is:

 

• rare
• not helpful
• demanding

Yes, demanding. You demand from us to apologize for criticizing bugs that in any company that respects itself would be the highest priority to tackle. In a company respecting itself a DLC that adds nothing substantial and adds a gamebreaking bug would just not be launched. And after endless cries for contact you come here not on a high horse but on a freaking giraffe and tell some of us to find other games. And don't even try to hide behind 'muh context'. I've seen those posts and their context, because BioWare posts are found so seldom.

 

Oh, and you're 'disappointed'? Yeah, please, tell me more how should we exactly behave to appease our governess. Maybe use some epic meme to contain that message, that seems to be your style.

[DrKilledbyDeath]

Quite honestly, this sort of post is why I don't like official forums for many games.  Constant bile hurled at developers, by customers who expect the rules of courtesy to only by honored by the company they're attacking.  For every reasoned response that is intended to explain frustration, there are 10 that come across as children throwing a tantrum. 

 

Many glitches in the multiplayer are hugely frustrating.  I'd love to get more information about fixes, balance changes, and upcoming content.  I doubt we can get much of that without more civility in this forum.  It's not them holding back until we play nice.  It's them not wanting to wade into **** just to tell people things that they will invariably attack them about.

Bioware - Patch fixes key glitch

Reality - key glitch not fixed

Community - outrage

Bioware - Part of key glitch fixed, the rest to come later

 

You see the problem with that? If you think this is all about the fact the game glitches, it isn't. It is about the way they convey information and the lack of respect they give us. Want to know how this scenario wouldn't happen? Put the last part first, and guess what? We aren't all mad about it.

 

Let's take the car example, you buy a car, salesman says "It will always start" you take it home, and half the time it doesn't start. You bring it in to be fixed, they tell you "it's all fixed" you take it home and now 25% of the time it doesn't start. The problem is still there, regardless that it happens less often. You have been lied to, how is this different? Oh right, if it was another business, local news would do a story on it, everyone would think the company is ripping people off, people would push the company and they would do what they could to fix the situation. Game developers BS us, and when we call them on it, the response is "Tough sh*t"

[Anzer]

@BWEAmelia - Like I said in a previous topic, I appreciate that you (and a couple others) take the time to communicate with your customers and fans in a currently hostile environment. Working as guest services in the hospitality industry, one excellent bit of advice I received was this: The guest doesn't need all the dirty details of the inner-workings of the property. They don't need to know that the reason their AC isn't working is because a raccoon crawled into the vents and died, blocking air from getting to their room, they just want a direct answer and the promise of as swift of action as possible. 

 

I miss Eric Fagan, Derek Hollan and Bryan Johnson!

Stanley 'Ninja' Woo. He was a jerkface, but he was real about it and I had a couple good conversations with him via PM back in the day.

 

"a lot of awesome stuff coming down the pipe", is killing the Reaver included there?

Hahaha! No, silly...that already came down the pipe and *SPLORT*ed onto the game.

[Waukeen25]

Gave me a PM warning and a 1 day ban for promoting beastiality because I joked about romancing a nug. Guy was a bit much imo.

 

He gave me a warning as well for showing a screenshot of finding the crash site of the Normandy in Tamriel from a mod for Skyrim.

[Geth Supremacy]

lol went right over the head didn't it?

 

I know this is the MP section, but some of the posts on this forum that get the "popular" rating and this one still hasn't?  Bleh.  This game was released as broken garbage and it still is.  Period.

 

It's my fault for pre ordering the game yes, but its still pitiful and as a "professional" developer you should have some standards for yourselves IMO.  Bargain bin for me from now on if at all.

[Vertigogo]

Bioware - Patch fixes key glitch

Reality - key glitch not fixed

Community - outrage

Bioware - Part of key glitch fixed, the rest to come later

 

You see the problem with that? If you think this is all about the fact the game glitches, it isn't. It is about the way they convey information and the lack of respect they give us. Want to know how this scenario wouldn't happen? Put the last part first, and guess what? We aren't all mad about it.

 

Let's take the car example, you buy a car, salesman says "It will always start" you take it home, and half the time it doesn't start. You bring it in to be fixed, they tell you "it's all fixed" you take it home and now 25% of the time it doesn't start. The problem is still there, regardless that it happens less often. You have been lied to, how is this different? Oh right, if it was another business, local news would do a story on it, everyone would think the company is ripping people off, people would push the company and they would do what they could to fix the situation. Game developers BS us, and when we call them on it, the response is "Tough sh*t"

I totally understand the frustration, because I share it.  I'm not criticizing people's frustration, just their tone when posting about it.  Your example of a car not starting is hyperbole though. 

 

I imagine that the key glitch in particular is something they truly thought they had fixed.  My guess is that it's now related to network issues that they didn't experience internally.  I've personally had the key drop every time since the patch.  Maybe I'm just lucky, but I think that would mean that it's at least a lot less common now.

[BanditGR]

Some very sneaky editing to make my posts fit your viewpoint! As always, context is key, and there's a lot of context missing around the things you've posted ( I recommend following @AndrastesTits on Twitter, by the way, she's hilarious ).

 

Honestly, this video is solid evidence that these forums don't really want dev interaction or communication. When I joined the forum it was because I saw cries for these very things, and I thought I would help. What I quickly realized, however, is that whenever someone sticks their neck out in the forum there are a thousand swords to fall on it regardless of the content of the post. There is this very confusing cognitive dissonance where it seems this community wants interaction and communication, but pushes back fiercely when they actually receive it. A number of users on the BSN turn this space into a hostile, inhospitable environment, and asking why the developers don't interact is strange - the answer is well known. I will say - There are a number of wonderful, helpful community members in these forums whom I really appreciate. Its unfortunate that the people who are behaving poorly get so much attention.

 

I'm honestly disappointed things went this way, with you especially Penguin. You so quickly turned from a hero into a villain. I'm sorry that you didn't get what you wanted from me. I'm happy that you're taking what seems like a much needed break. Its going to be a good year for MP, there's a lot of awesome stuff coming down the pipe, and if you decide to check in in a few months I know you'll be pleasantly surprised.

 

Be Excellent to Eachother

 

Thanks,

Amelia

 

I've been part of these forums for almost 5 years now. I've seen people, devs and thousands upon thousands of threads come and gone. There was civil debate. There was heated debate. There was fanboyism. There was criticism always (constructive or otherwise). There were even demands. Last but not least there were always less constructive posts and people misbehaving (to put it mildly). It's always going to be this way. If you are waiting for something else to happen, then let me be the first to welcome you to the forums and to the Internet in general.

Bioware was always there, though. Whether it was community coordinators, writers, content designers, devs in general it didn't matter. Communication, in one form or another existed and believe it or not, when they were uncertain and didn't have all the answers, they would at the very least admit it. Graciously, not matter if they were being fed praises or vitriol. There were times they would even apologize, believe it or not.

At the end of the day, there are no heroes or villains here, just people expressing opinions, debating those opinions and those that are willing to listen (or not). You claim this community is resistant to interaction and communication. Isn't it possible however, that it might be the other way around sometimes. If you feel that there are "a thousand swords" ready to fall on your neck (very...poetic by the way), could there be some reason behind that sentiment ? Do you actually expect everyone to share your views on any particular subject, especially when, in many cases, reality (meaning in this particular case, the product we received) disagrees ? In all honesty Amelia, if I was an employee and people were pissed, I would try to identify the source of the issue and accept criticism (actually I would welcome even the worst form of it) wherever I could get it. I would also think long and hard before posting things that could potentially escalate the situation, not necessarily out of courtesy but because ultimately, no one benefits from such a stance.

 

I really shouldn't have to post this common sense stuff, tbh. There are good reasons behind why people react and respond the way they do and if you truly believe these forums have all of a sudden, magically transformed into an "inhospitable environment", you really haven't been around the net much. These forums are a far cry of what an "inhospitable environment" really means. Trust me, you don't want that.

 

When it comes down to it, if you are willing to listen and allow people to explain their views and issues, without making "villains" out of them, at the first sign of disagreement, misunderstanding or heated debate, you might actually gain some useful feedback (and inevitably a lot of noise too but hey, it comes with the territory). Continue to treat people like clueless whiny children and that's exactly what you are going to get. Choice is yours.
 

[wertysy]

EAWare i've got only one simple question:

 

 

[Fortack]

How are you all this upset over bugs in a video game? Where are you in your life that a piece of entertainment that you've successfully enjoyed for a slew of hours can elicit such feelings of intense rage? How does the game not working at 100% bug free equal "being disrespected"? Those are personal emotional issues being projected into an issue that has nothing to do with feelings.

It's like everyone is so ready to crucify Amelia or any dev that actually makes the effort to communicate that they feel entitled to act however they want. And to what end? Some twisted sense of emotional gratification? Penguin and others are taking this somewhere emotionally unhealthy to such a degree that it has nothing to do with BioWare and everything to do with themselves.

 

Did you watch the video or are you seriously saying that a 30% critical game failure rate is perfectly fine? Perhaps I am an overly emotional and angry Krogan, but I don't think it is. I stopped playing this game for random number generating reasons a long time ago, and sadly have to thank Penguin for his most enlightening video. I take his word over any Biobot or related pyjak.

[JAMiAM]

It's really not nor is it appropriate. These visceral emotional reactions are more indicative of personal issues than game issues. I really don't understand the mindset of justifying "I can talk whatever kind of awful **** I want to because I'm a consumer but heaven forbid if a representative from that company takes me to task a bit." Yes I know it's best practice to go "radio silent" in response to outright threats and such blatant hostility. Game developers are people too though and just because they provide a professional product that you purchased it does NOT justify or entitle a lot of the steaming heaps of horseshit I see slung at BioWare devs on these forums.

I mean imagine if a customer or consumer walked into your job and goes on a volatile tirade with all the inappropriate **** that gets said on the forum. Would you not respond in a way that let's the consumer know that he's acting inappropriately and that there'd be action taken if he didn't stop? I swear, ya'll can be so damn hypocritical.

Well said!