413 réponses à ce sujet

[DrKilledbyDeath]

I totally understand the frustration, because I share it.  I'm not criticizing people's frustration, just their tone when posting about it.  Your example of a car not starting is hyperbole though. 

 

I imagine that the key glitch in particular is something they truly thought they had fixed.  My guess is that it's now related to network issues that they didn't experience internally.  I've personally had the key drop every time since the patch.  Maybe I'm just lucky, but I think that would mean that it's at least a lot less common now.

 

"I wanted to clear up some confusion around the keydrop issue - We fixed one major case causing the keydrop bug, we didn't solve the whole issue as we didn't have time to get that into this patch. We have the remaining issue causing the key drop bug solved in a future patch, but for now the issue will occur less frequently. It has to do with certain enemies ( like the Red Templar Shadow ) failing to die properly during an elemental death ( turned to ice, burned to ashes, ect. )."

 

This was what they told us after the patch came out and the forums were raging because we were led to believe it would be fixed and it wasn't. Better communication by them and no one flips out.

[JAMiAM]

I Just want a honest response from someone, as to when each bug will be fixed and what will the dates of the patch(s) be...

If you knew anything about software development, you'd know that this is an impossible request.  Unfortunately, it seems to be too prevalent, among too many consumers.

[Hiero_Glyph]

Personally I loved how Amelia responded with promises of future content and deemed Penguin the villain. She doesn't understand that the community just wants the fixes that were promised previously and in the patch notes. The fact that no one has even found the new map variant yet is a significant issue as well.

I'll be honest, future DLC won't matter if the community has already stopped playing; or, as Amelia so eloquently requested, found another hobby.

[Vertigogo]

"I wanted to clear up some confusion around the keydrop issue - We fixed one major case causing the keydrop bug, we didn't solve the whole issue as we didn't have time to get that into this patch. We have the remaining issue causing the key drop bug solved in a future patch, but for now the issue will occur less frequently. It has to do with certain enemies ( like the Red Templar Shadow ) failing to die properly during an elemental death ( turned to ice, burned to ashes, ect. )."

 

This was what they told us after the patch came out and the forums were raging because we were led to believe it would be fixed and it wasn't. Better communication by them and no one flips out.

Ah, thanks for pointing that out, I hadn't seen it.

 

This is sounding more and more like the person responsible for writing up patch notes isn't in direct communication with the devs.  A partial fix is better than nothing at least.  Though that does make the case that they should communicate LESS information before hand, since it was expectations that caused the uproar.

[PurpGuy1]

I totally understand the frustration, because I share it.  I'm not criticizing people's frustration, just their tone when posting about it.  Your example of a car not starting is hyperbole though. 

 

 

Yeah a more accurate example would be that you buy a car and it starts fine, but 30% of the time it turns hard left and runs into oncoming traffic.  But that's ok, because everyone's car is doing this.

[-PenguinFetish-]

Yeah a more accurate example would be that you buy a car and it starts fine, but 30% of the time it turns hard left and runs into oncoming traffic.  But that's ok, because everyone's car is doing this.

 

And nasa screwed up one time, dont forget that.

[DrKilledbyDeath]

Ah, thanks for pointing that out, I hadn't seen it.

 

This is sounding more and more like the person responsible for writing up patch notes isn't in direct communication with the devs.  A partial fix is better than nothing at least.  Though that does make the case that they should communicate LESS information before hand, since it was expectations that caused the uproar.

Well we are just fixated more on the key glitch, the new map not existing is a big one too, I know there are other smaller issues here and there as well. As far as the less communication, if they put out a patch, and after the patch said what was fixed and just never told us what they tried to fix and failed I'd even be happier with that. It just seems like EA and other publishers want everything pumped out ASAP, regardless of how many customers they ****** off in the process.

[hitman1798]

Quite honestly, this sort of post is why I don't like official forums for many games.  Constant bile hurled at developers, by customers who expect the rules of courtesy to only by honored by the company they're attacking.  For every reasoned response that is intended to explain frustration, there are 10 that come across as children throwing a tantrum. 

 

Many glitches in the multiplayer are hugely frustrating.  I'd love to get more information about fixes, balance changes, and upcoming content.  I doubt we can get much of that without more civility in this forum.  It's not them holding back until we play nice.  It's them not wanting to wade into **** just to tell people things that they will invariably attack them about.

 

Who is throwing constant bile at developers?  We as customers are frustrated, insulted, and lied too.  

 

If they listened/responded to the feedback in the beginning, this thread would never exist.  Again, they don't need to write a book about how they are going to fix it, but give us something.  ME3MP devs gave us little, but you can tell when they took in feedback.  There is nothing like that here.  In fact, they are attacking/ignoring us when that only makes the situation worse.

[hitman1798]

I'll be honest, future DLC won't matter if the community has already stopped playing; or, as Amelia so eloquently requested, found another hobby.

 

 

And see, that's the frustrating part.  I don't want to stop playing this game.

[Deadarth]

I'm honestly disappointed things went this way, with you especially Penguin. You so quickly turned from a hero into a villain.

 

Penguin is not a villain or the hero BioWare wants but the hero we deserve !

[PurpGuy1]

And see, that's the frustrating part.  I don't want to stop playing this game.

 

[veramis]

Today I tried to be the worst @$$ company spokesperson that ever existed, and although I planned on going at it for a day or two I had to stop after a few hours because I thought I was going way too far.

 

But after reading this.... thing.... I have to take my hat off to Amelia. You have outdone whatever I tried to do in the area of trolling by an order of magnitude. You are much better at angering people than I could ever be.

 

A while ago I tried to defend bioware employees' right to freedom of speech because I felt possible damage to company reputation was worth it for the information that could be shared to the public, but my god... what you've done has rocketed way past the line of civil behavior and you've convinced someone who otherwise firmly believes in freedom of speech that there is now very valid reason for censorship in order to protect the company's reputation from what can only be viewed (by me anyways) as the rant of an employee who cares nothing about the company reputation or is deliberately attempting to ruin their reputation. You really need to just delete your post immediately and tell a mod to have all record of it removed, because your post is like a tanker full of gasoline just asking to explode.

 

If I was a competing publisher bribing you to post things like this, you would get a very big bonus wired to you immediately. That's how bad I think your post is, so please just remove it.

[Totime]

Some very sneaky editing to make my posts fit your viewpoint! As always, context is key, and there's a lot of context missing around the things you've posted ( I recommend following @AndrastesTits on Twitter, by the way, she's hilarious ).

 

Honestly, this video is solid evidence that these forums don't really want dev interaction or communication. When I joined the forum it was because I saw cries for these very things, and I thought I would help. What I quickly realized, however, is that whenever someone sticks their neck out in the forum there are a thousand swords to fall on it regardless of the content of the post. There is this very confusing cognitive dissonance where it seems this community wants interaction and communication, but pushes back fiercely when they actually receive it. A number of users on the BSN turn this space into a hostile, inhospitable environment, and asking why the developers don't interact is strange - the answer is well known. I will say - There are a number of wonderful, helpful community members in these forums whom I really appreciate. Its unfortunate that the people who are behaving poorly get so much attention.

 

I'm honestly disappointed things went this way, with you especially Penguin. You so quickly turned from a hero into a villain. I'm sorry that you didn't get what you wanted from me. I'm happy that you're taking what seems like a much needed break. Its going to be a good year for MP, there's a lot of awesome stuff coming down the pipe, and if you decide to check in in a few months I know you'll be pleasantly surprised.

 

Be Excellent to Eachother

 

Thanks,

Amelia

 

It's very easy Amelia.........Fix the problems. This is the only industry I know of that can flat out call the consumer a villain without repercussions. Well that day will be ending soon especially when the consumer has video evidence and you choose to ignore. Like I said fix it you have a great game here just FIX IT!!!!

[-PenguinFetish-]

Penguin is not a villain or the hero BioWare wants but the hero we deserve !

 

I feel this scene is oddly relevant to this topic.

 

 

Though the Penguin is an actual bad guy in batman, so there is that to consider I guess.

[Deadarth]

I feel this scene is oddly relevant to this topic.

 

 

Though the Penguin is an actual bad guy in batman, so there is that to consider I guess.

 

That's exactly where I was going with this. Haha.

[Totime]

I think she just needs to apologize on this topic because her reply was horrible, not suited for a company of EA (Laughs). Straight forward, Penguin needs a apology and the bug fixes cause he has been here for the community on bugs/builds/walkthroughs. I normally don't post but reading this got me fierce with anger with this company yet again and I won't go into that. Fix the DAMP!

[HowlingSiren]

No, just no. The lack of proactive, constructive feedback from BioWare on the many DAMP issues over the past months cannot be blamed on the community's attitude. There is no question that some players can overreact, but the reality is that the majority of posters on these forums came here, like I did, to simply post feedback on the bugs they encountered or to get advice on builds. People went to great lengths to track their bug quotas, to record videos and document their issues, in order to provide evidence to BW of the bugs they experienced. And 90% of the time, these threads went completely unanswered. Posting on the DAMP forum is like posting in the void. 

 

I suggest the DAMP team take a stroll in the SP section. Months before release, Allan Schumacher in particular was regularly interacting with the community on hot issues. There too, we had angry threads and concerned threads and bad attitude, as is the nature of gaming forums, but Allan always handled those incredibly well, calmly, humorously and rationally. And post-release, when the community was clamoring about PC controls or banter bugs, we had lengthy responses from the devs, and numerous stickies. Or journey back to the ME3 forums. The devs were on there all the time (in the middle of the ME3 ending mega-rage, I might add), clarifying their balance changes, asking for more information, even playing with the community. Hell, some of them like BroJo even earned nicknames out of it. My understanding is that they all did it in their free time, and they stuck around, despite things not always being rosy for them either. We benefited from it, and I'm quite certain they did too.

 

Now let's take a look at the DAMP forums. There is one sticky, started by a player pre-release. Not one sticky from BW providing any status update on the numerous, widespread bugs. I first came to the forums because I had lag issues that made the game unplayable, as did my boyfriend. I checked daily and saw nothing from BW, so I stopped playing and let a month pass, waiting for the Destruction DLC, hoping it would fix my issue (it did). Then came the key bug. I had it so regularly, along with a myriad other bugs like infinite loading screens, disappearing abilities, crashes to desktop, bugged armor, etc. that after a couple of weeks, I once again stopped playing, waiting for this patch. I checked the forums daily, looking for the red Bioware sticker signaling dev response, and very rarely saw one. The responses were at best vague ("we're working on it"), more often than not defensive ("we're the best"). 

 

Now we hear about this latest patch, 2 months after release, summarized with bullet points. And within hours of playing, it's obvious the bullet points were inaccurate. The key glitch was not fixed. The Fiery Elven Ruins seem to be a myth. The Reaver gets nerfed, as does the DC. There obviously are reasons for all of this, probably very good ones, but why could they not be clarified? At this point, even the most reasonable players are starting to lose patience and thinking of just walking away (my boyfriend did weeks ago after the key glitch showed up). Those of us who stick around are actually on your side: we are here because we all really, really want this game to be successful. You're just making it very hard to stay. 

[DanakV]

I completely understand & respect folks' frustration with the game, but you have to appreciate the irony of complaining about a lack of community presence while creating a video that pulls apart and attacks the posts of one of the few BioWare employees that does interact.  You have many salient points in your video and it is overall well done, Penguin, but the (not really) subtle attack on Amelia seems poor form to me.  

 

The rest rather accurately portrays my own love/hate relationship with DAMP though.  I may take a break from the game myself rather than letting my frustration fester.  Hopefully with some more work the game can live up to its promise.  I also have to feel rather disappointed after how much I loved playing ME3MP.

 

Some of these other posters just blow me away though; I'll never come to terms with how childish people can be online.  Get some perspective, people.

 

 

 

 

 

 

[Yvapha]

Coming from a couple MMOs to this game, I can't help but notice the difference between the standard of communication here ("unofficial", casual, passive-aggressive, condescending) and elsewhere (professional, frequent, service-oriented).

 

Here are some examples of good industry practice:

 

http://forums.elders...ine.com/tracker

http://forum.square-...archid=29224859

 

These are dev tracker aggregations of forum posts.

 

It has been mentioned previously, but why is there no visible and dedicated Community Manager? Is it simply a lack of extra funding that comes with a single player title (as opposed to constant revenue that comes with MMO subscriptions)?

[Waukeen25]

No, just no. The lack of proactive, constructive feedback from BioWare on the many DAMP issues over the past months cannot be blamed on the community's attitude. There is no question that some players can overreact, but the reality is that the majority of posters on these forums came here, like I did, to simply post feedback on the bugs they encountered or to get advice on builds. People went to great lengths to track their bug quotas, to record videos and document their issues, in order to provide evidence to BW of the bugs they experienced. And 90% of the time, these threads went completely unanswered. Posting on the DAMP forum is like posting in the void. 

 

I suggest the DAMP team take a stroll in the SP section. Months before release, Allan Schumacher in particular was regularly interacting with the community on hot issues. There too, we had angry threads and concerned threads and bad attitude, as is the nature of gaming forums, but Allan always handled those incredibly well, calmly, humorously and rationally. And post-release, when the community was clamoring about PC controls or banter bugs, we had lengthy responses from the devs, and numerous stickies. Or journey back to the ME3 forums. The devs were on there all the time (in the middle of the ME3 ending mega-rage, I might add), clarifying their balance changes, asking for more information, even playing with the community. Hell, some of them like BroJo even earned nicknames out of it. My understanding is that they all did it in their free time, and they stuck around, despite things not always being rosy for them either. We benefited from it, and I'm quite certain they did too.

 

Now let's take a look at the DAMP forums. There is one sticky, started by a player pre-release. Not one sticky from BW providing any status update on the numerous, widespread bugs. I first came to the forums because I had lag issues that made the game unplayable, as did my boyfriend. I checked daily and saw nothing from BW, so I stopped playing and let a month pass, waiting for the Destruction DLC, hoping it would fix my issue (it did). Then came the key bug. I had it so regularly, along with a myriad other bugs like infinite loading screens, disappearing abilities, crashes to desktop, bugged armor, etc. that after a couple of weeks, I once again stopped playing, waiting for this patch. I checked the forums daily, looking for the red Bioware sticker signaling dev response, and very rarely saw one. The responses were at best vague ("we're working on it"), more often than not defensive ("we're the best"). 

 

Now we hear about this latest patch, 2 months after release, summarized with bullet points. And within hours of playing, it's obvious the bullet points were inaccurate. The key glitch was not fixed. The Fiery Elven Ruins seem to be a myth. The Reaver gets nerfed, as does the DC. There obviously are reasons for all of this, probably very good ones, but why could they not be clarified? At this point, even the most reasonable players are starting to lose patience and thinking of just walking away (my boyfriend did weeks ago after the key glitch showed up). Those of us who stick around are actually on your side: we are here because we all really, really want this game to be successful. You're just making it very hard to stay. 

 

QFE since I reached my like limit.  Will like tomorrow but very well said HowlingSiren

[-PenguinFetish-]

I completely understand & respect folks' frustration with the game, but you have to appreciate the irony of complaining about a lack of community presence while creating a video that pulls apart and attacks the posts of one of the few BioWare employees that does interact.  You have many salient points in your video and it is overall well done, Penguin, but the (not really) subtle attack on Amelia seems poor form to me.  

 

I did not call out Amelia at any point in the video. I was addressing bioware as an entire company, not just one employee.

 

As I have said before, if the interaction we get is rude, insulting and unhelpful, then I would rather not have any interaction at all.

[Totime]

I completely understand & respect folks' frustration with the game, but you have to appreciate the irony of complaining about a lack of community presence while creating a video that pulls apart and attacks the posts of one of the few BioWare employees that does interact.  You have many salient points in your video and it is overall well done, Penguin, but the (not really) subtle attack on Amelia seems poor form to me.  

 

The rest rather accurately portrays my own love/hate relationship with DAMP though.  I may take a break from the game myself rather than letting my frustration fester.  Hopefully with some more work the game can live up to its promise.  I also have to feel rather disappointed after how much I loved playing ME3MP.

 

Some of these other posters just blow me away though; I'll never come to terms with how childish people can be online.  Get some perspective, people.

 

 

So the point is simple, instead of releasing more content,FIX what is already broken. Gotcha. 

 

 

Side point is simple as well, don't bite the hand that feeds you.

[Shadohz]

This thread in a nutshell.

 

TL;DW - Contentious, circular arguments leading to no progression.

[Waukeen25]

Something funny to watch to break up the disappointment in this thread, caption as you wish

 

Rainbow Twanger

[Krogstad]

In recent news, Microsoft bought Mojang (Minecraft studio) for $2.5 Billion USD.  As part of the deal, Minecraft's creator Markus “Notch” Persson left the company.

 

Makes you wonder what happens when someone like EA buys a studio like Bioware.

Probably the same thing that happens when EA bought Westwood: they keep them (and their brand) around so long as they're valuable, then the instant they produce a stinker (I'm looking at you, C&C: Renegade) they liquidate the company and publish pale imitations of the classics exlusively under the EA brand.