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Servers down, answers.ea.com [the Tech Support link target] not responding (hence this post here)


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#1
spacefiddle

spacefiddle
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Origin can't sync to cloud.  DA:I will not log in.  answers.ea.com and signin.ea.com are both down or not responding to http: requests.

 

Anyone else seeing this?

 

FINAL UPDATE: 1/23 1:00AM EST - Status page shows green across the board, all systems should now be up and accessible.

Due to the probable load of a bunch of people logging in at once, there may be delays or you might need multiple tries.  It's only 10 PM Pacific time so there may be lots of people up and logging in.

 

EXCITING UPDATE: 1/23 12:45 AM EST

Bioware server team responded to confirm (thanks Joe!) and provide status link as well as the EA support twitter account (  @askeasupport ).  On the Status page, the auth servers still show a red down arrow, but the text says Online.  This probably means they are currently booting up (my opinion, not Joe's).

 

UPDATE AND PSA 1/22 11:00PM EST:  

This URL provided by BevH -> https://www.origin.com/en-us/status shows, as you might guess, current Origin service status.  Still down at this time, but some folks have reported the Tech Support site is coming back up now.

 

UPDATE 1/22 10:20PM EST:  BevH posted down the thread an update from another DA twitter account that yes, login servers are down.  A status link was also given that I think I will bookmark, lol.

 

UPDATE 1/22 10:10PM EST: checked their twitter account, multiple reports across all platforms.  They're aware and investigating.  For those without twitter, I'll try to put updates here.


  • Matroska aime ceci

#2
Joe Hegarty

Joe Hegarty
  • BioWare Employees
  • 119 messages

Hi Everyone,

 

We're aware of the issues people are experiencing signing in right now. We're investigating the situation.

For more updates check @askeasupport or https://www.origin.com/en-ca/status

 

Thanks for your patience. 


  • Matroska, SongstressKitsune et Grieving Natashina aiment ceci

#3
Joe Hegarty

Joe Hegarty
  • BioWare Employees
  • 119 messages
Hi All,
 
The problems with signing in should now be resolved.
We apologize for the inconvenience.

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#4
Joe Hegarty

Joe Hegarty
  • BioWare Employees
  • 119 messages

there's still a problem with connecting Dragon Age Inquisition, Joe

 

anyone else getting a message when they launch the game that says can't connect to Origin?

 

We're seeing a very large volume of people connecting right now so things are a little slow still. 

Restarting your Origin client and relaunching DAI should resolve this.