Like the title says. because they are not any help at all. I am looking for some help for a platinum purchase I made... I know you guys are a division of EA but please read this.
info: Your approximate wait time is 0 minute.
info: You are now ready to chat with Nitish.
Nitish: Thanks for contacting EA Customer Experience, my name is Nitish. How may I assist you today?
you: I bought some platinum in DA:I and it charged my account for it but did not give me anything
you: this is on XB1
Nitish: Sorry for the inconvenience caused.
you: its ok, well aslong as I get my purchase please and ty 
Nitish: May I know from where you have purchased this game?
you: EB games
Nitish: You mean EA right?
you: Well the store is called EB Games, it is a EA/Bioware game
you: its related to gamestop
Nitish: Thank you for the information, I understand your issue,may I know if you are getting any error message?
you: no error came up at all, just a chest spawned... nothing came out, waited 15 minutes, reset the game, still nothing. I even reset my xbox incase it was an issue, and still nothing, just an empty chest staring at me.. and no update. I said it had DL'ed the info... but nothing happened
you: it*
Nitish: Thank you for the information
Nitish: Can you please provide me the game code?
you: I have purchased before with no issue. So i was kinda surprised
you: game code?
Nitish: Please do not worry.
Nitish: Yes you must have a game code?
Nitish: The product code
you: is it located on the manual or the case?
you: i will grab it all brb
Nitish: Yes it should be at the game manual, when you install the game did it ask for the product code?
you: no it did not, I have never had an xbox game ask me for a product code... it usually installs it to the HD
Nitish: Alright thanks for the information
Nitish: Can you please tell me when you have purchased this game?
you: Dec 26 2014 @ EB Games North ST. ALbert
you: Boxing day sale
you: hence why i remember
Nitish: Thank you
Nitish: Would you mind holding for a minute while I find some relevant information for you?
you: sure thing
Nitish: Thank you for waiting, I would like to inform you that you need to contact EB for the issue, since the game is purchased from there end and we do not have any details in our database, Please do not worry may be EB has provide you a duplicate product so you can ask to them for the Genuine one and that can work also.
you: it is a genuine product, i made an in game purchase and it did not provide me with it, I am confused as to why i would contact a store I bought the game from when the fault is withing the purchasing component of the game??
you: within*
Nitish: Yes you are absolutely right, and the in game component that you have purchased from them is the issue, however as I can check everything is fine from our end, And you have also tried trouble shooting from your end
Nitish: Please do not worry just confirm EB about the purchase and if the issue remains continue, Please feel free to contact us again
Nitish: Ask EB for the game code also.
you: wow... this one is definitely go on the forums for some LoL 's.... you have no idea about anything i asked about
So yeah since it is a Bioware game I would hope some help can be found here instead of the aforementioned crap.
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