54 réponses à ce sujet

[Tavior]

PC mass effect 2, Click on galaxy map crash to desktop with message saying file NTDLL.dll is responsible somehow. Does posting the error message would help? If so I will grab some screen photo as it doesn't let me copy or anything.

PC setup

HD 4600 ATI
Tested with 9.11 ccc, going to test 9.12 ccc out and post later with results
AMD athlon 64 X2 Dual Core 5200+
2 gigabyte of ram
XP SP 3
Directx 9.0c

This is what I see upon loading galaxy map from normandy.

Link to Picture with 360 buttons on PC edition of Mass Effect 2
Any help would be welcome as I am stuck in limbo land!

Stand on the Galaxy Map facing backward *toward your camera as you face galaxy map* then click galaxy map.

Modifié par Tavior, 29 janvier 2010 - 06:39 .

[Tavior]

9.12 ccc failed same error no change but now that I did it a third time I notice at least 4 icons much like the x360 axy button display for a brief frame and disappear then crash.

[Jakccorp]

same here -> I see the cursor and the X,Y,A, and B of an xbox controller

[Tavior]

How similar are your pc setup compare to say my pc setup? Don't have to be exact but more of what is different. To eliminate all sources of crash.

[Jakccorp]

8800gt

E6750 Dual Core overclocked to 3Ghz

2Gb RAM

32bit Vista Home Premium

DX9

[Tavior]

Now that is very interesting only common between our setup is either corrupt install, unlikely but possible, or something in the game data that cause it to switch to 360 instead of PC. It would help to know what or where to check in the game data or something.

[Jakccorp]

How would you go about doing that?

[Tavior]

I am hoping a simple re-download/reinstall might work here. However I am not holding my breath for it.

No idea about what to do for that but I might check various files but then again.

Modifié par Tavior, 27 janvier 2010 - 02:35 .

[Jakccorp]

I reinstalled twice and started a new character, but no effect

[Tavior]

Oh well I will attempt it regardless to make sure that corrupt install is not the issue might be a bit awhile although as it is not from a cd. Is your install from cd? if so that make it even less likely that it was a corrupt install.

[Jakccorp]

no direct download

[radwimp]

I have this too. XBOX controller buttons wtf?

[Jakccorp]

Im out for now - hope somebody can help us out - later

[Tavior]

Which download service? Steam? impulse? direct2drive? My is Impulsedriven.

[Tavior]

Updated, I found out the hard way that the system DOES record the crash to dmp file in C:\\Documents and Settings\\%User Name insert here%\\My Document\\Bioware\\Mass Effect 2\\BIOgame\\Logs with respect to window XP. I submit all 5 files corresponding to 5 crashes to EA and hopefully get the wheel to move so to speak.

I just confirmed that it is indeed not a corrupt download issue.

Modifié par Tavior, 27 janvier 2010 - 06:18 .

[Tavior]

Oh never mind fixed it hahah.

Modifié par Tavior, 27 janvier 2010 - 06:19 .

[balduc]

Tavior, how did you fix it? I am having the same problem as the others here.

[Tavior]

Still having the problem but I am hoping to try to contact someone who can perhaps actually help with this.

[balduc]

I uninstalled the game and reinstalled it. That fixed the problem for me. It IS the installer at fault here. Maybe the game just needs to be reinstalled until all the files are in place, for now...

[Tavior]

Huh I will try another reinstall but we will see. *Pray to the blood god to grant the power to give blood!*

[EdwardBlake13]

Bump. Still waiting on somebody to discover the solution. Already tried reinstalling it last night with no luck.

[Phyrre]

 This started happening to me today too after I installed an update to windows7 64-bit. I can't get any ingame sound either, where earlier a game restart would likely be enough to get it to work again.

[Tavior]

Interesting that it start to happening to you phyrre. What kind of update exactly? It might help pinpoint what is the cause of this error. Even although I keep the sound off I wouldn't know if there was any sound error haha.

[Jakccorp]

I think it may be sound issue as well -> some searching around showed problems with the Unreal engine and sound, but im not sure

[Tavior]

PROCESS_NAME: MassEffect2.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_PARAMETER1: 00000000

EXCEPTION_PARAMETER2: 00000018

READ_ADDRESS: 00000018

FOLLOWUP_IP:
MassEffect2+9efa5c
00defa5c 7161 jno MassEffect2+0x9efabf (00defabf)

FAULTING_THREAD: 00000c3c

BUGCHECK_STR: APPLICATION_FAULT_NULL_class_PTR_DEREFERENCE_INVALID_POINTER_READ

PRIMARY_PROBLEM_class: NULL_class_PTR_DEREFERENCE

DEFAULT_BUCKET_ID: NULL_class_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER: from 00defa5c to 7c90100b

STACK_TEXT:
0192e180 00defa5c 00000004 ffffc091 2fb90180 ntdll!RtlEnterCriticalSection+0xb
WARNING: Stack unwind information not available. Following frames may be wrong.
0192e1a8 86712c50 00000000 00000000 00a14e83 MassEffect2+0x9efa5c
0192e1ac 00000000 00000000 00a14e83 00003708 0x86712c50

I read this from my dump memory file and it seem to point to a null class ptr deference having invalid pointer. However I can't read the rest of the text files.

I will pull up the rest of my dmp files to check if they are indeed all the same errors.

Modifié par Tavior, 28 janvier 2010 - 10:58 .