Thanks so much for posting on the thread. And I'm not looking to shoot the messenger. I'm just wondering about the things Mr. Schumacher did not address. I think a canned PR post like the one he put up is a decent start, but not very effective at mending whatever wounds are going on in this community.
Other devs like you posting and interacting with us is how this community is going to move forward.
For that, I salute you.
I can understand how someone might feel that I was blaming it entirely on the forum. I did take a particularly strong stance because my job for the past few months has been researching and assessing ways to increase dev interaction with the forum. I don't consider it a good thing when I or another dev would rather talk about game issues in another space. The immediate consequence, based on discussions I had with other devs, other fans from the forum, and even people down at PAX South, was that the weekend events were having a discouraging effect on engagement from people in those groups. This isn't just bad for devs, it is bad for other fans.
Given that our dev interaction in our forum is voluntary, my post was as much publicly communicating that how things had played out was very compromising to that end. For myself it meant reflection on how we consider our interactions and providing that feedback when I was able to return to Edmonton. Especially since my own posting history and the posting history of other devs was referenced.
I agree that my post uses safe language, and I agree that that's not the best solution. My preference is that devs try to speak as candidly as possible and to the best of my ability I try to interact in that way when I am here. Given the circumstances, however, we needed to take a strong line that however we got to where we were before the weekend, what happened then isn't a reliable solution. As long as dev interaction is voluntary, BioWare needs to make sure that devs feel safe posting otherwise everyone loses. I can be a victim of this as well as I personally felt reticent to post because some felt that my engagement in one thread was unfair to issues of another thread. And I do mean everyone loses, because I have continued posting on the forum somewhat regularly since March 2012 because in general I actually kind of enjoy it and you all can be a lot of fun sometimes! It's also very valuable to connect with fans about certain issues and various types of feedback. This is valuable for both the devs and the fans for sure. For myself it also has a humanizing affect a lot of the times.
Part of the challenge with voluntary interaction, though, is that it means that I'll have a tendency to self select where I post (I have stated before I have a huge bias to view threads I've already posted in, simply because I tend to click on those ones more). Maybe this means, at least on some level, there should be more mandatory interaction? Maybe this means evaluating how the voluntary posts happen? Maybe it needs to be more closely monitored so that we can step in before we have groups of the fanbase getting to the point that they did. With that comes the checks and balances: if we have more mandatory posting, we still need to make sure that the devs that are interacting feel safe. The alternative, I feel, means too much PR speak and not enough candidness, which can often still be aggravating because then, as some have taken my post, it seems like I'm still talking past you which certainly doesn't help the matter out at all for a lot of people.
But I did feel it was necessary to quickly pull things back from where they were and to be direct in resetting the forum discussion away from where it was. I don't think that this makes the voiced concerns of the forum invalid, nor is the desire for improved interaction with BioWare unreasonable.
Clearly there was a breakdown and it's never entirely one party's fault. Some people were are feeling neglected and ignored. But lets move this in another direction going forward and away from how things played out a few days ago. Part of that indeed means that I'll be spending more time here as well. Sounds like Conal will be as well.