This is very refreshing!
For myself (and many others I assume) the simple communication of "we're working on it, it'll be ready ASAP" is all we were looking for

Hate to beat a dead horse, but to go back to "villain-gate" (lol)....
I'm pretty new to DA:I and DAMP. After a couple weeks of messing around on my own, I came to the Official BSN forums to look for help/info regarding a number of issues which had surfaced for me while playing the game. These ranged from abilities not functioning like the tooltip describes, to online stability and key issues in the multiplayer.
Upon arriving on BSN, I immediately became very confused and discouraged.
I found little to no info from the developer on their official forums regarding known problems with their product.
The little info I did find was all compiled by fellow gamers (and a large portion of that info collected by one member in particular)
What I did find was a situation where it seemed as if the developer was involved in a petty arguement with a customer. From my perspective, not only did I feel the customer was in the right for raising his concerns (his methods aside), it seemed absurd for the developer to be writing short novels telling people how to behave, when still skirting the major issues which had been raised.
As some members tried to point out, some background knowledge and context may have been needed to bring things into perspective......but without doing hours of my own research to illustrate a history of the BSN, that was the first impression of Bioware's community interaction I was left with.
I also think the banning of Penguin was uncalled for. IMHO, he wasn't rude, just blunt. To me, banning him demonstrates insecurity on the part of Bioware.
All that said, I am very pleased to see the turn things have taken since the "incident". DA:I is a great game, and DAMP has great potential to be a long lasting MP. So for what it's worth, thank you for your hard work, past and present

Edit: forgot to add
A thread like this is exactly what I was looking for when I first came to BSN looking for help. If it had been here from the start, I would never have felt the desire to even click on Penguin's thread, never mind post in it.