The way they mob against him is revolting.
I wouldn't call those "fans".
I absolutely agree with you.
Despite the adult that I claim tdwells within me; I am passionate, I fantasize about those worlds we play in even when I'm not playing, I love those characters like friends, and i am dying to get every bit of new information on my favourite things.
Yet even with all this, still, I can just be a human being and disconnect.
I understand those are workers, designing a video game, all gamers themselves. They don't make those decisions, and they know that they are dreadful for some, yet they are in no position to change anything about it - let alone reciprocatively.