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BioWare, I Feel Like You're Avoiding Your Customers


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#1
Teddie Sage

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Sure, there are plenty of people being rude to you and each other on these boards, but I feel like some TLC would be fun once in a while. Your loyal, faithful fans are just waiting for you to say that everything's going to be alright, that you're listening to their feedback and that you're doing everything's possible to fix the issues. Everyday, I come on these boards hoping that you're showing some signs that you are indeed listening. Whenever we open our mouths on other social media outlets, your staff point us in this direction, a place where many of us don't feel heard or listened. Maybe you are listening in silence, but the point is, some of us would love to hear your side of the story as well, the human side. People are demonizing the programmers and BioWare and they are forgetting they are also people. It's unfair how these boards are toxic enough to push away the Staff members and people who worked so hard to create this sequel. Anyways, I just want you all to know that even though I bark a lot, I'm patient... I just wish you interacted with us more often. 

 

Peace,

Teddie


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#2
wolfhowwl

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Developers are active on the multiplayer forum.


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#3
Teddie Sage

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Developers are active on the multiplayer forum.

Oh, I noticed... though if only they would notice that this section also needs some of them to interact with the members. It's the "Feedback" section for the game as a whole and not only the MP campaign. 


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#4
Bioware-Critic

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Oh, I noticed... though if only they would notice that this section also needs some of them to interact with the members. It's the "Feedback" section for the game as a whole and not only the MP campaign. 

 

Yes, exactly!

 

I would appreciate that too ...

 

Also, the Bioware-Blog is not that much informative as well. There could be much more information regarding future fixes and so on. But most of all they should at least talk to us! ... Stupid MP!


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#5
Teddie Sage

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It's not like we're going to bite them or anything. Some of us are just scared as we lack information, then the silence is causing even more fights among the forum users as they're trying to debate over opinions and facts alike. It's a nightmare. 


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#6
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It's not like we're going to bite them or anything. Some of us are just scared as we lack information, then the silence is causing even more fights among the forum users as they're trying to debate over opinions and facts alike. It's a nightmare. 

 

I think it's all about perception! They know they would loose arguments in a heartbeat and thereby don't want to do anything but fling around some minor "information-bits". It's all about PR for them. And I think that EA tells them what to do! They would not dare to act freely ...

Even though nobody of us forumites expects any sort of open discussion with them - just some info, man!

 

In the end ... I fear ... they are under supervision. And that this is not gonna change until someone else buys their company - so ... NEVER!

 

But hey: "I am a human being ... - Hope dies last!"

 

And I would really love some info or a glimmer of hope - that this stupid strategy of ruining the RPG-genre by dumbing it down is gonna get corrected in some way ...


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#7
Teddie Sage

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Right now, I'm really worried about the community and its relationship with the BioWare Team. It was worse back when the ME3 endings happened. Back then, you almost had no one to discuss about the bugs, unless it was in the MP section. The same thing is happening here, I fear, but the controversy isn't as bad as the ME3 endings. Right now, people just want to enjoy this game and they keep nerfing things in the SP mode that made some of the playthroughs faster for SP players. The Dupe Exploit being one of them. I know, they want us to play the game like it was intended, but the way the RNG loot system is right now, I loved having that exploit to give my game some oomph at the end of the game, as I was tired of the sidequests and just wanted to be done with the hard bosses and finish the main story. After 116 hours, the game feels so empty for me and there's nothing else I could do but restart the game. I used the dupe exploit on that file as well as it save me some time and I knew how to finish some of the early sidequests... My point us, this division between the gamers and the programmers is so deep right now that it feels like they won't even acknowledge what we say here, unless we're lucky enough to have one of them coming online and stumble on a thread that has a lot of views.


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#8
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Right now, I'm really worried about the community and its relationship with the BioWare Team. It was worse back when the ME3 endings happened. Back then, you almost had no one to discuss about the bugs, unless it was in the MP section. The same thing is happening here, I fear, but the controversy isn't as bad as the ME3 endings. Right now, people just want to enjoy this game and they keep nerfing things in the SP mode that made some of the playthroughs faster for SP players. The Dupe Exploit being one of them. I know, they want us to play the game like it was intended, but the way the RNG loot system is right now, I loved having that exploit to give my game some oomph at the end of the game, as I was tired of the sidequests and just wanted to be done with the hard bosses and finish the main story. After 116 hours, the game feels so empty for me and there's nothing else I could do but restart the game. I used the dupe exploit on that file as well as it save me some time and I knew how to finish some of the early sidequests... My point us, this division between the gamers and the programmers is so deep right now that it feels like they won't even acknowledge what we say here, unless we're lucky enough to have one of them coming online and stumble on a thread that has a lot of views.

 

Well, if I would have to guess ...

 

I would be guessing that they have people who read these forum threads for them and keep them well informed about what is going on and what the fans really think. And everything that will happen in the future ... well it will happen anyway! Either the loyal fans break up with Bioware and stop buying their games - which is a REAL prospect. Or Bioware will man-up and fix some of the stuff that really freakishly plenty folks have problems with ...

Both would be good for the industry and good for the autonomy of gamers. It cannot stay this way! All of this dishonesty from the corporate side has "festered on" far too long!

And I can truly say:

 

"Me, as a consumer, I am fed up with these lies and with being cheated. I have made up my mind and am ready to move on.

It is Bioware that has to make up their mind know.

I will be watching!"

 

But I don't mean to point fingers at Bioware or EA in specific ... I mean that in regard to the whole AAA-VG-industry!

(Most definitely including the Reviewers and all of the VG-media in general ...)


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#9
didjamom

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a lot of rpg's that have a mp aspect,the developers seem to care more about the multiplayer side of the game rather than the single player campaign.Not everyone buys games just to play the multiplayer,(except maybe cod lol).so how about showing some respect for your single player customers and not just your multiplayers.


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#10
Darkly Tranquil

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Presumably the forum mods gather aggregated data about what topics are getting a lot of comment and pass it on to the devs. I doubt the dev team has time to read forums themselves much, but I imagine they are given a breakdown of what issues are being raised, so I wouldn't necessarily infer that comment isn't being heard just because they don't reply much.
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#11
SpiritMuse

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It's probably true that most if not all threads are read by mods, community managers and/or other relevant people. The problem is that we don't know for sure. We want Bioware to hear us, to listen to us, to acknowledge us, but lately it feels like we're speaking into a vacuum. This might as well not even be an official forum at all for all the response we've gotten lately. And especially in a forum dedicated specifically to feedback, that shouldn't happen.
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#12
Teddie Sage

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Got the exact feeling, SpiritMuse... I mean, talking to a vacuum and all...


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#13
Abyss108

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I'm not surprised they don't post with how toxic and entitled this place is. Sure, there are some lovely people here who I'm sure Bioware would love to discuss things with, but the moment they step foot here, the rest of the forums are going to start hurling abuse at them. I've already read numerous accounts from the devs about getting abuse on twitter/blogs, why would they want to subject themselves to it here too?

 

They will definitely be reading what everybody writes here, and will be taking it into account, they just aren't doing it publicly, or wasting time on forum arguments instead of working on the game.

 

I think they'll come back and post a lot more when things die down around here. 


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#14
DirkJake

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I'm not surprised they don't post with how toxic and entitled this place is. Sure, there are some lovely people here who I'm sure Bioware would love to discuss things with, but the moment they step foot here, the rest of the forums are going to start hurling abuse at them. I've already read numerous accounts from the devs about getting abuse on twitter/blogs, why would they want to subject themselves to it here too?

 

They will definitely be reading what everybody writes here, and will be taking it into account, they just aren't doing it publicly, or wasting time on forum arguments instead of working on the game.

 

I think they'll come back and post a lot more when things die down around here. 

 

As much as I want to hear from Bioware, I have to agree with your post. I have a lot of criticism for DAI, but I could not help feeling bad for Bioware when I read all the feedback provided in the forum. I just wish people could be more polite, more patient, and more respectful when they complain.


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#15
c00lgy24

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I'm not surprised they don't post with how toxic and entitled this place is. Sure, there are some lovely people here who I'm sure Bioware would love to discuss things with, but the moment they step foot here, the rest of the forums are going to start hurling abuse at them. I've already read numerous accounts from the devs about getting abuse on twitter/blogs, why would they want to subject themselves to it here too?
 
They will definitely be reading what everybody writes here, and will be taking it into account, they just aren't doing it publicly, or wasting time on forum arguments instead of working on the game.
 
I think they'll come back and post a lot more when things die down around here.


Well said I feel the same way , I mean there are a few things that I don't like , but mention anything you do and It's the same people to tear you down and have themselves a circle jerk while all you wanted to do is post some feedback in the feedback section ! lol Why would any dev in their right mind want to come here personally right now .
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#16
AlanC9

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I think it's all about perception! They know they would loose arguments in a heartbeat and thereby don't want to do anything but fling around some minor "information-bits".
 


Lose arguments? Not from what I've seen around here.
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#17
AlanC9

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Your loyal, faithful fans are just waiting for you to say that everything's going to be alright, that you're listening to their feedback and that you're doing everything's possible to fix the issues.


What happens when they say "'X' isn't a problem, and we're not going to change it" ?

#18
SpiritMuse

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Yeah it's almost impossible to give positive feedback here without the thread quickly filling up with snarky "counter arguments". I've seen it happen - someone posts how they loved DAI and are totally satisfied with it, and the first reply is "well that's just because you're new and haven't played DAO" or some such bitterness.

Though I have also seen fandoms even more toxic than this. At least here no one is sending death threats to writers because they didn't like a story... as far as I know, anyway. :ph34r:
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#19
Naesaki

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Yeah it's almost impossible to give positive feedback here without the thread quickly filling up with snarky "counter arguments". I've seen it happen - someone posts how they loved DAI and are totally satisfied with it, and the first reply is "well that's just because you're new and haven't played DAO" or some such bitterness.

Though I have also seen fandoms even more toxic than this. At least here no one is sending death threats to writers because they didn't like a story... as far as I know, anyway. :ph34r:

Nothing is as toxic as the Sonic fandom *shudders* or the JP Dragon Quest fandom sending death threats and threatening to boycott when the developers once mentioned wanting to change up the series formula. 


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#20
SpiritMuse

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Nothing is as toxic as the Sonic fandom *shudders* or the JP Dragon Quest fandom sending death threats and threatening to boycott when the developers once mentioned wanting to change up the series formula.

I dunno. I think the Doctor Who fandom is a pretty good contender. 50 years of entitlement, woo! :D (that being said, DW fans I've met at cons seem to be fine people)
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#21
Abyss108

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Yeah it's almost impossible to give positive feedback here without the thread quickly filling up with snarky "counter arguments". I've seen it happen - someone posts how they loved DAI and are totally satisfied with it, and the first reply is "well that's just because you're new and haven't played DAO" or some such bitterness.

Though I have also seen fandoms even more toxic than this. At least here no one is sending death threats to writers because they didn't like a story... as far as I know, anyway. :ph34r:

 

Yep, every time I post something nice about the game, it's just a barrage of -

 

"Oh, you only think that because you didn't play Origins"

"You did play Origins? Well, evidently you weren't a big fan"

"It's one of your favourite games? Well, you like it for the wrong reason then"

"Oh, you like it for all the same reasons I did? Then it must be because you didn't play Baldur's Gate which it was inspired from"

"Baldur's Gate is your favourite game? .....Oh, Uhhhhh *insert new made up reason here*"

 

Bioware haven't posted about any threats they've received, but I honestly would be surprised if they haven't received any...


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#22
Bioware-Critic

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Lose arguments? Not from what I've seen around here.

 

I would like to see how they explain why they cut down the tactics department from DAO and DA2. I would like to see how they explain why they restricted the skills to eight at a time for the quick-slot-bar in SP. And I would like to see how they explain why on earth they removed the ability to choose from all my skills freely during combat and why they removed weapon-switching ...

 

If you have the answer to that  - I am all ears, AlanC9!

 

By all means, tell me ...



#23
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Yep, every time I post something nice about the game, it's just a barrage of -

 

"Oh, you only think that because you didn't play Origins"

"You did play Origins? Well, evidently you weren't a big fan"

"It's one of your favourite games? Well, you like it for the wrong reason then"

"Oh, you like it for all the same reasons I did? Then it must be because you didn't play Baldur's Gate which it was inspired from"

"Baldur's Gate is your favourite game? .....Oh, Uhhhhh *insert new made up reason here*"

 

Bioware haven't posted about any threats they've received, but I honestly would be surprised if they haven't received any...

 

I feel for you - honestly! I mean that!

 

But I started reading and writing here, just when Inquisition came out, in November 2014. I am someone who complains a lot and partially belongs on the opposite site of the "aisle" - so to speak. And to me it was exactly the same. I constantly felt that I was being "harassed" for every criticism I brought up. And because I am (still) completely new to writing in forums ... it was never easy for me to simply "swallow" that "harassment" I felt. But I think in the internet you have to kind of try to overlook that sort of thing and ... especially on the BSN ... many people react very emotionally. But if you really start talking to these people - things mellow down quite a bit! So My humble suggestion would be: Try to overlook it and try to not feel insulted or anything. Some people mellow down when you indeed respond to their postings and some people are just unable to "behave" ... so don't talk to them ...

 

Anyways, that's how I feel about it :)

 

Take care,Abyss108!


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#24
Abyss108

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I feel for you - honestly! I mean that!

 

But I started reading and writing here, just when Inquisition came out, in November 2014. I am someone who complains a lot and at partially belongs on the oposite site of the "aisle" - so to speak. And to me it was exactly the same. I constantly felt that I was being harassed for every criticism I brought up! And because I am (still) completely new to writing in forums ... it was never easy for me to simply "swallow" that "harassment" I felt. But I think in the internet you have to kind of try to overlook that sort of thing and especially on the BSN ... many people react very emotionally. But if you really start talking to these people - things mellow down quite a bit! So My humble suggestion would be: Try to overlook it and try to not feel insulted or anything. Some people mellow down when you answer to their postings and some people are just unable to ... so don't talk to them ...

 

Anyways, that's how I feel about it :)

 

Take care,Abyss108!

 

Aww, thanks! :)

 

Sorry to hear it's happened to you too. :( I've seen it happen to a lot of posters here, it's one of the main reasons I keep posting. I'm pretty new to this whole talking on forums thing too. I usually just lurk online but have been trying to change that recently!

 

I don't want the positive things about the game to go unsaid, because the people who get abuse hurled at them stop posting. People are way less likely to post the positive stuff in the first place, and it must really suck to be a developer and only ever hear people complain, even when you know some people are very happy with what you did (I kinda think that would be worse...). And I think people are more likely to post their own positive opinions, if they see other people doing it first.

 

It's fine to disagree, but the people who just start making assumptions about you and tell you your opinions are incorrect/insult you aren't simply disagreeing. 



#25
Winged Silver

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Everything written here! 

 

I too hope to hear a little bit more from the devs themselves. I have this hope that if they do speak up, and people do start making abusive comments, the polite side of the forum will pitch in and help the devs out a little.

 

I think it's really important that both sides of the like/dislike spectrum are voiced - we want Bioware to be aware of what worked, and what we hope to see return in the future as well as what didn't work, and what could see some improvements. 

 

Mostly I just try to remind myself that the majority of the people making sardonic comments are here because they care a lot about the series - and Bioware - and just want to see them at their best. Hopefully we can stay civil in our discussions once things calm down (fingers crossed)


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