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BioWare, I Feel Like You're Avoiding Your Customers


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#76
Draining Dragon

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Not to mention that some of the devs don't really set a good example in discussions with their fans. Some of the stuff I've seen there (and it's relatively little since I don't use twitter or facebook, which seems to be the place they hang out in) made my blood boil for the haughty, dismissive style they employed.


From the dev posts on the forum, I honestly get the impression they hold nothing but contempt for fans. I hope that isn't the case. That recent fiasco in the DAMP forums is just one more example of this.

What happened to devs like Bryan Johnson? He always maintained a cool head, always listened to what we had to say, and even helped me out once when a moderator gave me an unjust ban.
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#77
Teddie Sage

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Yeah, the thing with Penguin being named a villain while all he did was reporting the glitches was a over the top and uncalled for. Maybe he did say something that insulted them, I don't know, but when I saw his videos I thought he was being polite and that he was well spoken. Some programmers are probably just really tired of other people rubbing their mistakes in their faces. I can't say I blame them, but we need to find some middle ground where both programmers and forumers would be happy to chat together once again.


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#78
Terodil

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Cost is dirt cheap.  About 2 hours of support a week.

 

Benefits are good PR and partial diffusal of the long list of complaints here.  That is worth a heck of a lot more than their cost would be. 

 

Sadly, even if this were the case, management would be hesitant to invest money in a venture with a dubious / unquantified return. But the truth is even worse.

 

You see, bad quality is practically invisible to the "higher ups" (in the better case), or even beneficial for their own personal goals (in the standard case, the cynic would say). Bonus schemes generally work on two things: turnover and profit, and we know that turnover is only affected in the long run due to the alienation of the user base, if at all. By the time shoddy work comes back to bite the decision makers in the asses, they're already long gone from the company -- with their big bonuses. Who cares if the company goes down the drain in 5 or 10 years' time. (Rhetorical question: I and many other customers/fans would, but executives wouldn't.)

 

So while I believe your idea is good, nobody at EA would approve it. You could just as well ask them to push a paperclip through their lower lips -- similar result.



#79
Spectre Impersonator

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Last concrete thing I heard out of Bioware was basically throwing out the excuse that they ran out of time to make DAI functional. Maybe they figured they're better off remaining silent.



#80
AppalachianApex

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If I was Bioware, I'd avoid these forums like the plague. The amount of helpful and constructive feedback on here is sadly far outweighed by people just being flat-out nasty, rude, and ungrateful. Can't blame them for turning a deaf ear to that kind of junk.

That said, we'll still have to wait and see if the more prominent of player's concerns are addressed in future DLC, which we still know nothing about. So, anything's possible.


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#81
DaemionMoadrin

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If I was Bioware, I'd avoid these forums like the plague. The amount of helpful and constructive feedback on here is sadly far outweighed by people just being flat-out nasty, rude, and ungrateful. Can't blame them for turning a deaf ear to that kind of junk.

That said, we'll still have to wait and see if the more prominent of player's concerns are addressed in future DLC, which we still know nothing about. So, anything's possible.

 

It's their own fault though.

 

They should have included a sticky thread about guidelines for feedback and then deleted every thread that didn't fit.

 

OR

 

They could have responded to the long, detailed and well reasoned feedbacks that were posted in the beginning.


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#82
Geth Supremacy

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Developers are active on the multiplayer forum.

 

The situation of the MP has been absolute garbage.  Although finally 3 months after release it SEEMS the RTC actually dies and your whole run isn't ruined.

 

The SP was 100x more complete than the MP. 

 

Isn't the MP team and SP team different people also?



#83
Rizilliant

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They created, and sold a product.. interacting with  their consumer, is part of the job! Especially when feedback & suggestions are such an improtant aspect of a game released in such a state! 

 

Im sorry, but they have the obligation to remain professional in this situation.. Sure we can get banned, but are under no obligation to  hold up the quality of the game.. That is 100% on the developers! Had the game been preoperly tested, and finished, we wouldnt be anywhere near as "toxic" as the popular saying goes, as we currently are!

 

Not to mention, we have deleted discussions on all forums/social media, outright attacks from employees, blatant disreguard for certain problems, and then continuously taunting with the GOTY spam.. Many people are sitting, waiting to even play the damn game, and much of what they see, is how the game is winning award, after award.. Perheps they listened to all thoseperfect scorexz the "professional" reviewers gave? Now they see directx crashes, framrate issues, studdering, audio popping, banter loss, and any number of technical issues.. I wont even touch on the design decision, many of which seem to resemble little to none of the two previous games of the same title!

 

They eed to have thicker skin.. Grow up, and do their job! Bottom line!


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#84
Rizilliant

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If I was Bioware, I'd avoid these forums like the plague. The amount of helpful and constructive feedback on here is sadly far outweighed by people just being flat-out nasty, rude, and ungrateful. Can't blame them for turning a deaf ear to that kind of junk.

That said, we'll still have to wait and see if the more prominent of player's concerns are addressed in future DLC, which we still know nothing about. So, anything's possible.

Likewise, you cant blame people for being rude, after waiting for 3months, and hearing only "goty".. Or getting patch after patch, with no more polish that the product we bought... These people are professionals.. This is part of their job.. They are payed to do this.. Then again, they were payed to create, and complete a video game so....

 

Regardless, i reserve the right to air my grievances, when sold a product that is incomplete, and falsely advertised... (for pc players, by pc players... Many mroe like this!)



#85
Bocochoco

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I'm just gonna chime in on this thread because it has all my fellow darksiders posting.
I've turned straight up "coryphi lumps" dark side up in here.

I told the devs if they locked the "global cooling" thread (yes I'm now coining that phrase, I take credit lol) that I would post the link to the video in my sig for all time from now until eternity. Even after I get another warning and got PB'd for saying some messed up comments I would never say on Christmas at church (unless it's in reference to my posts of course)
What's my point? Oh idk, I don't really. I just know my thread about the dupe glitch has been growing like a red lyrium infused herpes sore since zero hour of them releasing the patch notes and still no response. I just know the pinned threads they made to read concerns hasn't been replied to in an entire work week. I just know that every patch makes the game worse and modders who had to learn the code from scratch through encryption continue to correct issues the devs can't get right in months upon months.
Basically what I'm truly getting at here is I agree with each and every one of you who love this game so much it makes you hate the people who continuously ruin it for you. I truly feel miserable for the first time in a long time for not spending the time I spent playing a game outside or with my wife instead and how I let it consume my thoughts more than my God at times.

#86
SofaJockey

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Likewise, you cant blame people for being rude, after waiting for 3months, and hearing only "goty".. Or getting patch after patch, with no more polish that the product we bought... These people are professionals.. This is part of their job.. They are payed to do this.. Then again, they were payed to create, and complete a video game so....

 

Regardless, i reserve the right to air my grievances, when sold a product that is incomplete, and falsely advertised... (for pc players, by pc players... Many mroe like this!)

 

Yes I can blame people for being rude and I do.

 

And not just rudeness, threats of legal action,

campaigns to get devs fired and posts with abuse and wishes of physical harm against devs,

for a video game.

 

Sure, the game had some bugs, though 3/4 of folk on BSN find the game has minor issues or is pretty much bug free.

 

The game had extensive gameplay released before launch and review copies were shared well ahead of time,

so the game was perfectly adequately advertised.

 

Were there aspects I would like to see further developed in future? Sure.

 

Airing grievances is fine, but doing so civilly and with some level of perspective would be nice.

Rudeness is not called for and makes the poster appear an entitled ass.


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#87
Bocochoco

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Yes I can blame people for being rude and I do.
 
And not just rudeness, threats of legal action,
campaigns to get devs fired and posts with abuse and wishes of physical harm against devs,
for a video game.
 
Sure, the game had some bugs, though 3/4 of folk on BSN find the game has minor issues or is pretty much bug free.
 
The game had extensive gameplay released before launch and review copies were shared well ahead of time,
so the game was perfectly adequately advertised.
 
Were there aspects I would like to see further developed in future? Sure.
 
Airing grievances is fine, but doing so civilly and with some level of perspective would be nice.
Rudeness is not called for and makes the poster appear an entitled ass.


Ugh...again with this?
I'm not even going to go there because the thread will be locked.
Truth be told, you have a few good points and quite a few flawed or misrepresented ones. I might offer a rebuttal later but my toxicity is high right now.
I'll ask you this one question though. Do you experience many of the same issues?

#88
aliastasia

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It's their own fault though.

 

They should have included a sticky thread about guidelines for feedback and then deleted every thread that didn't fit.

 

OR

 

They could have responded to the long, detailed and well reasoned feedbacks that were posted in the beginning.

 This.
I used to be a software test manager. I've proposed an independent bug base, which I will still be happy to set up, and I have also posted bugs in the forum - on which I only commented after I saw no developers or mods were commenting, and those were in "expected result, steps, actual result" format.
Most of us posting here have had accounts for years, especially since DA:O invited users to come on board.
Most of us posting were also VERY aware we needed to tread carefully to maintain a dialog after the ME3 debacle, and we did, in the beginning.

They could have set up a bugbase themselves, instead of being sent to EA-support who sends us back to the fora.
They could've posted guidelines for posting issues, and been harsh on anyone not playing by the rules.
Hell, they could've even gone in iterations - like having a poll on which issues bothered people the most across platforms.


/A

 

//typos and I removed a paragraph


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#89
SofaJockey

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Ugh...again with this?
I'm not even going to go there because the thread will be locked.
Truth be told, you have a few good points and quite a few flawed or misrepresented ones. I might offer a rebuttal later but my toxicity is high right now.
I'll ask you this one question though. Do you experience many of the same issues?

 

Do I experience many of the same issues?

Sure. I had a multiplayer pot that wouldn't break today, first in a week...

 

ok I know some players experience issues with the game that go beyond minor annoyances, those players are in the minority but they should get help and answers. Some things they want are not bugs but are game design elements they don't like.

 

I feel the same way about your posts, you have some good points and some that I feel are over-represented.

 

In fact, most of what you say is passionate, heartfelt and with the interests of players at heart.

I suspect we could agree on much, just our perspectives differ.

 

My objection to rudeness is only in part an ethical one, because rudeness can have its place.

Mostly I think it is tactically flawed. In short, if anyone wants someone else to do something for them, shouting at them doesn't help,

regardless of logical concepts of people being paid to do it etc.

 

It makes for a pretty miserable forum for a successful game that many of us enjoy.

 

Example: I think the dupe exploit has sailed, it would be better to make a case for access to more materials in upcoming DLC.

There comes a point when a 30 page or 500 page complaint thread just going round in circles and often with many of the same posters.

(here we are again...)

 

At another time you are welcome to tell me which of my points are flawed and misrepresented, 

I will treat your analysis with respect and maybe my position will change, but let's not do that today whilst we are probably both in toxicity  :)


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#90
Bocochoco

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Yes I can blame people for being rude and I do.
(Your prerogative)
 
And not just rudeness(our prerogative),

threats of legal action (within legal rights and can hold water yet I agree not the appropriate forum (as in public speaking forum) to discuss these matters and obviously isn't tolerated from the devs due to how fast it got them in here to calm the flames and ban a whole lot of members)
campaigns to get devs fired (to be expected after fans received abusive comments from a company employee even though it was swept under the rug and that person was protected which only further strengthens their illusions of grandeur especially when they blamed us instead of owning up to the mistake as a company and apologizing, even going as far to say that the official account they were using was in no way affiliated with the official forums...HAHAHAHA ahem...sorry)

and posts with abuse and wishes of physical harm against devs, (not right, but there's crazies out there. Some even fall in love with their in game love interests and panic when the save become unplayable due to a patch, not me, that's just crazy talk. Sera's real not a silly video game character eh..ehehehh...heh he heheh)

for a video game. (Serious business, actually SERIOUS business to me. It causes me to fight with my wife over quality time, not just this game but all games. They are my hobby since I was 6 and I'm 32 so they've been with me longer than anyone or anything. If I pour 200 hours of my life which is over a months worth of what could be work hours getting paid a few grand and they make a mistake time and time again that makes me feel I wasted my life the YES! It's like a bad short term relationship or a long term abusive one if you stay. SERIOUS BUSINESS!)
 
Sure, the game had some bugs, though 3/4 of folk on BSN find the game has minor issues or is pretty much bug free.
(Where did you get these numbers as 100% of regular MP's don't see it that way and 75% of all posts to pretty much every media forum there is are asking about bugs and workarounds, I read them and hear them daily for months now, I'm not Hellen Keller)
 
The game had extensive gameplay released before launch
(Most of which amounted to content and features that do not exist and as such was false advertisement)

and review copies were shared well ahead of time,
(Half of which would be put on the black list for giving a particularly honest review or only played up until haven before giving their review as times are cut short and most reviewers are given a list of cookie cutter high points to add into their review. The process is way more corrupt than you know. You would think GG would have convinced you by now)

so the game was perfectly adequately advertised.
(And promoted using the same underhanded tactics as Hollywood including the previous 2 responses I made)

 
Were there aspects I would like to see further developed in future? Sure.
(Most desire wholeheartedly, not just an on the fence "sure")
 
Airing grievances is fine, but doing so civilly and with some level of perspective would be nice.
Rudeness is not called for and makes the poster appear an entitled ass.
(Calling someone an entitled ass makes people who say those things seem like entitled asses, but you're entitled to your own opinion and opinions are just like em. Plus this is the interwebz, not some Harvard Chess club


I do appreciate your contributions to this board don't get me wrong but you're completely oblivious to the general belief and experience of many members on BSN and MANY MANY more who I talk to regularly who play this game or find through researching issues who have done nothing more than lurk for answers only to come up empty. If you believe half of your post that is.
Truly not at all surprising this game is the laughing stock of /v/ on every image board that has a /v/ and I am an overchan master-debater
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#91
Lady Luminous

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I really miss seeing BioWare employees in this section.

 

I bought DAI for the story and I will never ever go into MP because I have no interest in playing with others. I play for dialogue with companions and interesting villains and intriguing story lines, I don't care about fighting other players. 

 

I just really hope we can most of us get along and that the devs will come back soon.


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#92
Rizilliant

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Yes I can blame people for being rude and I do.

 

And not just rudeness, threats of legal action,

campaigns to get devs fired and posts with abuse and wishes of physical harm against devs,

for a video game.

 

Sure, the game had some bugs, though 3/4 of folk on BSN find the game has minor issues or is pretty much bug free.

 

The game had extensive gameplay released before launch and review copies were shared well ahead of time,

so the game was perfectly adequately advertised.

 

Were there aspects I would like to see further developed in future? Sure.

 

Airing grievances is fine, but doing so civilly and with some level of perspective would be nice.

Rudeness is not called for and makes the poster appear an entitled ass.

We are still having problems playing a game 5 patches in.. Can you honestly say that an early released preview copy was in a state well enough not to mention the plethora of issues?  And where do you get this 3/4 of everyone is fine with it? I have seen no statistics anywhere.. Sure you can complain.. SO can we.. Some of what was said by the leads at Bioware, are bordering on legal issues in many people view.. Violence, i agree.. Not necessary, and wrong.. I recall bioware employees postning just as rude, and flatout name calling.. Civility went right out the window! Entitlement.. yes, the new Flavor of the month.. A well known, yet just as pathetic, attempt to demoralize.. You forgot the other "popular" phrases.. Lawl, and lulz, and fanboy, and elitist, and canon and all them coolguy werdzes!

 

So yes.. Your "entitled" your opinion, just like anyone else.. Try to force manners all you wish, it aint gonna happen while so many are behind the safety of anonymity 

 

PS: you do realize some of those "3/4 people" you mention, are only able to play the game because the players modded the game to put it in a playable state.. Better than the so-called "professionals" one might add...



#93
Bocochoco

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Do I experience many of the same issues?
Sure. I had a multiplayer pot that wouldn't break today, first in a week...
 
ok I know some players experience issues with the game that go beyond minor annoyances, those players are in the minority but they should get help and answers. Some things they want are not bugs but are game design elements they don't like.
 
I feel the same way about your posts, you have some good points and some that I feel are over-represented.
 
In fact, most of what you say is passionate, heartfelt and with the interests of players at heart.
I suspect we could agree on much, just our perspectives differ.
 
My objection to rudeness is only in part an ethical one, because rudeness can have its place.
Mostly I think it is tactically flawed. In short, if anyone wants someone else to do something for them, shouting at them doesn't help,
regardless of logical concepts of people being paid to do it etc.
 
It makes for a pretty miserable forum for a successful game that many of us enjoy.
 
Example: I think the dupe exploit has sailed, it would be better to make a case for access to more materials in upcoming DLC.
There comes a point when a 30 page or 500 page complaint thread just going round in circles and often with many of the same posters.
(here we are again...)
 
At another time you are welcome to tell me which of my points are flawed and misrepresented, 
I will treat your analysis with respect and maybe my position will change, but let's not do that today whilst we are probably both in toxicity  :)


I'm not just toxic but I've been up for 52 hours and I'm only going because of 20oz redbulls, Vicodin, and large amounts of Gabba-Pentin so I'm quite intoxicated and using my phone to respond while I sit here broken hearted on my throne of peace and tranquility, hence why my big rant there wasn't as eloquent as yours.
I am very sarcastic though if you can't tell but I am impassioned as you say. I wouldn't spend so much time to reply to these issues if I wasn't. I don't punish my kid because I hate him, I punish him because I love him and BW needs a slap on the wrist

#94
Bocochoco

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We are still having problems playing a game 5 patches in.. Can you honestly say that an early released preview copy was in a state well enough not to mention the plethora of issues?  And where do you get this 3/4 of everyone is fine with it? I have seen no statistics anywhere.. Sure you can complain.. SO can we.. Some of what was said by the leads at Bioware, are bordering on legal issues in many people view.. Violence, i agree.. Not necessary, and wrong.. I recall bioware employees postning just as rude, and flatout name calling.. Civility went right out the window! Entitlement.. yes, the new Flavor of the month.. A well known, yet just as pathetic, attempt to demoralize.. You forgot the other "popular" phrases.. Lawl, and lulz, and fanboy, and elitist, and canon and all them coolguy werdzes!
 
So yes.. Your "entitled" your opinion, just like anyone else.. Try to force manners all you wish, it aint gonna happen while so many are behind the safety of anonymity


Find me on FB. Pretty easy. Just open some official Dragon Age posts and see which ones seem like they'd be mine. I'm not hiding, want my name and I'll give it willingly. I've got plenty to hide but nothing to prove

#95
SofaJockey

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I do appreciate your contributions to this board don't get me wrong but you're completely oblivious to the general belief and experience of many members on BSN and MANY MANY more who I talk to regularly who play this game or find through researching issues who have done nothing more than lurk for answers only to come up empty. If you believe half of your post that is.
Truly not at all surprising this game is the laughing stock of /v/ on every image board that has a /v/ and I am an overchan master-debater

 

I just don't believe the posters complaining on BSN are representative of the majority view.

That's not just a gut feel, that's based on polls and other feedback.

 

I'm not minimising their issues, if the game doesn't work for you, that sucks.

 

I do find EA Answers to be a particularly obtuse site and not that helpful.

I think the devs would share more here if only we didn't drive them away.



#96
SofaJockey

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PS: you do realize some of those "3/4 people" you mention, are only able to play the game because the players modded the game to put it in a playable state.. Better than the so-called "professionals" one might add...

 

Poll of 400 members of BSN about 3 weeks ago,

and only 1/7 modded, so after patch 4 I imagine even more will be satisfied:

 

https://www.surveymo...ts/SM-QCLGZ6ZV/



#97
Rizilliant

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Double Post



#98
Rizilliant

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Poll of 400 members of BSN about 3 weeks ago,

and only 1/7 modded, so after patch 4 I imagine even more will be satisfied:

 

https://www.surveymo...ts/SM-QCLGZ6ZV/

400....Seriously... 400 people is a drop in the bucket to how many units sold.. Example, even i was on BSN 3 weeks ago, and knew nothing of it... And no, i do not think the pissed off people who as a last resort, turn to forums in hopes their games get fixed, are the m,ajority.. However.. Of those here, i do believe more are here because of problems.. Not to say "hey, just wanted to pop in, and return over and over to say, your games awesome.. Toodles".. Most come, and stay, in hope.. Hope problems get fixed, or waiting for saome official acknowledgment, at the very least..



#99
Bocochoco

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I just don't believe the posters complaining on BSN are representative of the majority view.
That's not just a gut feel, that's based on polls and other feedback.
 
I'm not minimising their issues, if the game doesn't work for you, that sucks.
 
I do find EA Answers to be a particularly obtuse site and not that helpful.
I think the devs would share more here if only we didn't drive them away.


Well, unless they feel the profit margin is no longer viable then it is their duty and responsibility the respond and moderate properly. If they want to continue this pattern of losing fans and it doesn't affect them financially then they never will take this board seriously.
Like I said though, it's not just here but it's everywhere I see regarding peoples negativity over the way things are panning out. I just can't trust comments that are pushed to the top of Facebook or whatever by DAI devs that are 80% female and full of praise given 95% of the fan base of DAI tends to be male. They try to manipulate public opinion doing that.

#100
Bocochoco

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Poll of 400 members of BSN about 3 weeks ago,
and only 1/7 modded, so after patch 4 I imagine even more will be satisfied:
 
https://www.surveymo...ts/SM-QCLGZ6ZV/


I used to have a script for surveymonkey. Real easy to manipulate polls there.
However I was in the gray for PS4