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BioWare, I Feel Like You're Avoiding Your Customers


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#101
SofaJockey

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... I wouldn't spend so much time to reply to these issues if I wasn't. I don't punish my kid because I hate him, I punish him because I love him and BW needs a slap on the wrist

 

I feel we're dominating the thread so I'm going to back out now.

But I support what you said here ^.

 

I grant that the way the PC UI was advertised, was let's call it 'evasive' and there are clearly aspects of the game such as Tactics and hair that Frostbite 3 can't yet handle / handle well. There are clearly some PC game mechanics that many find problematic.

 

Aside of some devs (Allan particularly) who pop into the threads, further community management on BSN would be very welcome,

so yes, I'll back a 'smack on the wrist' for that (but not a punch in the face).

 

I used to have a script for surveymonkey. Real easy to manipulate polls there.
However I was in the gray for PS4

 

And whether this will be assurance or not, here is the thread where I posted the poll: 
http://forum.bioware...-results/page-4

 

I didn't know what the result would be and the results came straight out unedited.



#102
AppalachianApex

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It's their own fault though.

 

They should have included a sticky thread about guidelines for feedback and then deleted every thread that didn't fit.

 

OR

 

They could have responded to the long, detailed and well reasoned feedbacks that were posted in the beginning.

 

Likewise, you cant blame people for being rude, after waiting for 3months, and hearing only "goty".. Or getting patch after patch, with no more polish that the product we bought... These people are professionals.. This is part of their job.. They are payed to do this.. Then again, they were payed to create, and complete a video game so....

 

Regardless, i reserve the right to air my grievances, when sold a product that is incomplete, and falsely advertised... (for pc players, by pc players... Many mroe like this!)

 

Everyone has the right to air their grievances and voice their complaints :)

They even have the right to be really downright rude, ungrateful, and nasty in doing so. And, sadly, the majority of the feedback here is doing just that.

 

Bioware, in turn, has every right to utterly ignore people who are being, simply put, jerks.


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#103
Teddie Sage

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Phew... thanks for cooling down. I don't want this thread to be shut down just yet. 


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#104
sleasye74

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@anyone with xbone

Since ive downloaded the patch my games crash in haven on the steps before varric then when i try to reload it tells me my files are corrupted

Is this happening to anyone else?



#105
Rizilliant

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@anyone with xbone

Since ive downloaded the patch my games crash in haven on the steps before varric then when i try to reload it tells me my files are corrupted

Is this happening to anyone else?

Yes buddy, its happening to alot of people o consoles.. Im on pc so im not sure if theres nayhting you can even do about it.. But ive seen many, manby people whove lost their progress to this.. Crappy product!

 

@Bioware Defend force 

 

Yea.. No one has the right to be disgusted...sigh..

 

Those Bioware employees , have had some downright nasty replies themselves.. Very unprofessional.. Even namecalling.. While they still had some nice ones, just like us, they has nasty people treatng their customers like crap!  We are under no contractual obligation to speak professionally, or deliver a woring product.. They are!



#106
Bocochoco

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Yes buddy, its happening to alot of people o consoles.. Im on pc so im not sure if theres nayhting you can even do about it.. But ive seen many, manby people whove lost their progress to this.. Crappy product!
 
@Bioware Defend force 
 
Yea.. No one has the right to be disgusted...sigh..
 
Those Bioware employees , have had some downright nasty replies themselves.. Very unprofessional.. Even namecalling.. While they still had some nice ones, just like us, they has nasty people treatng their customers like crap!  We are under no contractual obligation to speak professionally, or deliver a woring product.. They are!



BWDF plz
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#107
Teddie Sage

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I don't get the accronym at all.



#108
Terodil

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Bioware Defence Force
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#109
Teddie Sage

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Bioware Defence Force

Gosh, I'm slow today. Thanks.



#110
Teddie Sage

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Really, though. You get numerous threads like mine from people who are still faithful to your company and we get ignored like trash. Why? People here are tired of being treated like they don't matter and they would like to communicate with you. Not just talking to a wall. Right now, this is how most of us here feel. We're talking to a wall or at least someone who is giving us the cold shoulder. This section, you made it so we could communicate with you about our thoughts about the game, the bugs, what worked, what didn't work. So why won't you collaborate more with your fanbase? 


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#111
Dio Demon

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Because fans are crap at giving specific advice about what they did well and what they didn't for the sole reason being we have no bloody idea about the intricacies of it all. At most we can say aye or nay to an idea, other devs can say this animation looks wonky because your probably a), B) or c) reasons. AND we're mostly subject to our own bias and prejudices of specific things we like and hate, while devs have the ability to take a step back and see the whole picture that includes the cost efficiency, time efficiency and quality triangle.

 

Another reason they may not want to interact because of the hostile tendencies of the forum. Imagine walking down the street and being called a liar, crook, lazy, etc etc and if you tell them off in any way shape or form people will gang up on you and scream that you're insulting them while proclaiming their innocence and ignorance. After a while I'd go down another street even if it takes me longer to reach my destination.

 

If I was one of the devs, I'd probably tell some people to "**** off, you have little to no idea of what goes on behind the scenes and so be respectful!" So I really do offer my condolences to the devs, I'd offer them all drinks >.> then try to submit an application to join the lair of evil... or better known as the Writers Pit. :P


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#112
Andraste_Reborn

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Really, though. You get numerous threads like mine from people who are still faithful to your company and we get ignored like trash. Why? People here are tired of being treated like they don't matter and they would like to communicate with you. Not just talking to a wall. Right now, this is how most of us here feel. We're talking to a wall or at least someone who is giving us the cold shoulder. This section, you made it so we could communicate with you about our thoughts about the game, the bugs, what worked, what didn't work. So why won't you collaborate more with your fanbase? 

 

They're not obligated to come here and hang out with us - I understand that communicating with fans is something the developers usually do in their free time, if they choose to spend it that way. Given that the general response to developer posts often includes demands and insults, I'm not sure I'd want to spend my leisure hours here if I were a DA dev.


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#113
Teddie Sage

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Though aren't you a bit annoyed to see how deserted these boards are from their creators? I know I am and while they aren't obligated to anything, knowing that they care about our feedback would, maybe, help people communicate their thoughts better with them.


  • WolfForce99 aime ceci

#114
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This isn't a new phenomenon. It happened with the ME3 forums and no doubt it was going to happen here. When users start posting how much they dislike the game, the devs run so they don't have to witness the comments. This is how it happened before and it will continue to happen. They release a game, users write about how unhappy they are about the game; death threats, insults, pledge to not purchase another BW game, etc, etc, then the devs vanish. The cycle cannot be broken.  



#115
Dubya75

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This isn't a new phenomenon. It happened with the ME3 forums and no doubt it was going to happen here. When users start posting how much they dislike the game, the devs run so they don't have to witness the comments. This is how it happened before and it will continue to happen. They release a game, users write about how unhappy they are about the game; death threats, insults, pledge to not purchase another BW game, etc, etc, then the devs vanish. The cycle cannot be broken.  

 

"When users start posting about how much they dislike the game?"

 

No. People do not spend time on forums for games they do not like. They spend time on forums trying to get the developers' attention in order to fix problems with the game they love.

 

THIS is a fundamental thing that the devs at Bioware don't seem to understand at all.


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#116
Teddie Sage

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No. People do not spend time on forums for games they do not like. They spend time on forums trying to get the developers' attention in order to fix problems with the game they love.

Amen.

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#117
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"When users start posting about how much they dislike the game?"

 

No. People do not spend time on forums for games they do not like. They spend time on forums trying to get the developers' attention in order to fix problems with the game they love.

 

THIS is a fundamental thing that the devs at Bioware don't seem to understand at all.

So you are telling me there has been no forum post on here where users expressed how much they disliked inquisition? Because from my account there has been numerous users here whom wrote huge wall of text expressing their depreciation for the game. 


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#118
FKA_Servo

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So you are telling me there has been no forum post on here where users expressed how much they disliked inquisition? Because from my account there has been numerous users here whom wrote huge wall of text expressing their depreciation for the game. 

 

Not to mention the few posters who gleefully seize upon any tidbit of information that suggests the game is anything but a critical and financial success (and who also fabricate "facts" entirely).

 

Although I suspect those posters may have a financial incentive to be doing what they're doing.


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#119
SofaJockey

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"When users start posting about how much they dislike the game?"

No. People do not spend time on forums for games they do not like. They spend time on forums trying to get the developers' attention in order to fix problems with the game they love.

THIS is a fundamental thing that the devs at Bioware don't seem to understand at all.

 

Yes, this is completely true.

 

As much as I don't like it personally, because I myself like a more cheerful forum, complaints and concerns and particularly the more vocal ones are typically down to heartfelt disappointment that feature X is now feature Y or no longer exists.

 

When that disappointment rolls on not only within a single game development cycle, but over a number of games,

the anger prompts a reaction almost like bereavement.

 

To tell someone 'that feature is dead you troll, move on' is not likely to end well.

 

BioWare are perfectly aware of this, David Gaider wrote about this phenomenon 'they hate because they love'.

 

It is unsurprising that in the face of such a response, saying nothing is viewed as the safest option

until the concern can be met with a fix, or it never is.


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#120
Dio Demon

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Though aren't you a bit annoyed to see how deserted these boards are from their creators? I know I am and while they aren't obligated to anything, knowing that they care about our feedback would, maybe, help people communicate their thoughts better with them.

No I'm not. Because there is no expectancy on my part because it's not necessary for them to be on here.

 

You seem to have the expectancy of them coming on here while you are saying that you don't.

 

Plus... I'm pretty sure the devs have personal lives, some have kids, wives, husbands, friends which are a lot more pleasant to be around then the forums at times.


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#121
aliastasia

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A lot of gamers work in IT, in various positions, me included, I am a certified PMP/SCRUM-mistress specialising in SWE-risk management.
So I do understand how complex creating a game, especially when forced on a new engine not supporting a particular way of gaming can be.
The developers do not need to attend. You are very right. 
The moderators - of which I see several are listed,  DO. For example, they could take concerns up the chain, and get feedback. I have worked for companies who do this, and it aids customer relations because of visibility and the user experience of being heard

In addition, many companies have publically available bug- and error-reporting databases, be it Bugzilla, RT or Mantis - to name the free ones - where people can submit issues.
It usually falls on the testers, or volunteers to help out and wade through the reports. BioWare has QA and if they asked, I am sure people would love to help out.
(databases also provide stats, easing patching because it will show the most commonly reported issues - patching is usually a few hard/important fixes, and then a few easy ones, so polling in the fora would help the userbase feel involved, and hence, less crap in the feedback forum, too)

So in effect - Again, you're right, the devs don't need to be here, but the mods do - and they are - I saw a thread listed but deleted and posts DO get moderated so they are here, but vewwy, vewwy kwietly.

As for people not being specific - how specific do you need them to be? there are tons of reviews in the feedback forum, a lot of them starting with an apology for stating their opinion or experience.

So - with all due respect Despair Demon, I beg to differ :)
 


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#122
DaemionMoadrin

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I am a certified PMP/SCRUM-mistress specialising in SWE-risk management.

 

Sounds kinky. ;)

 

Sorry, I couldn't resist... and yes, I need to grow up.


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#123
Xaisis

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Was a loyal fan of bioware, not so much anymore.



#124
aliastasia

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Why yes, you do - just let me give you a few lashes with my Mistress whip, first ;-)

SCRUM

PMP

 

So, in response to DD  - I do at least have some basis of understanding how complicated a development project can be.
To me it seems as if something went straight to hell last year, scrambling was needed to make the alternate release date, and this is why we have such an uneven game.

Still doesn't excuse the mods from not being around and communicating

 

/A

 

//typo


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#125
Teddie Sage

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No I'm not. Because there is no expectancy on my part because it's not necessary for them to be on here.

 

You seem to have the expectancy of them coming on here while you are saying that you don't.

 

Plus... I'm pretty sure the devs have personal lives, some have kids, wives, husbands, friends which are a lot more pleasant to be around then the forums at times.

Wasn't speaking to you personally, I'm just saying that some of us here feel that way. Implying the "you" is only for a bunch of people anyways. This thread is in no way trying to offend the BioWare team, it's more like a shout out to the team for their hard works and some of us here just want to hear more about them, if they still care about their fans or not. Nothing wrong with that, right?