226 réponses à ce sujet

[Draining Dragon]

It is difficult to keep hope and look at only the bright future when we get zero info about...well anything. A little more transparency would help a great deal.
Not to mention the dismissive replies we got from like the banter issue. .? It is working as it is intended. My ass.
What I mean is, if anyone who comes to this place, comes because he cares for whatever reason. Wants info. Wants help. Wants to give feedback.
But if the process is only one sided, it feels meaningless and after a while turn people desperate. And angry.
A simple sentence, or a post a week would help a great deal to show they actually exist. That they are still working On it. To show a little respect, that if u took the time to write for feedback, they heard. Till now we have....what? Nothing for months.

One problem is that when they do respond, they often do so with unnecessary hostility.

[Silver Moone]

Well... You say you still have faith. Good.

And I find this hilarious.

 

However I don't see where developers are treated like crap. Look back to the start of the thread. Initially the welcome was great!

It has degraded over time because of no further info from the developers.

 

Perhaps I wasn't very clear, I didn't mean they had been treated badly on this particular thread, the welcome as you say was very nice. I was talking about other threads such as where Amelia tried to give feedback and it ended with people calling for her dismissal...you can understand the other devs being wary after such treatment from fans. 

 

And...just out of curiosity...what did you find hilarious about the link? ...

[C0uncil0rTev0s]

Perhaps I wasn't very clear, I didn't mean they had been treated badly on this particular thread, the welcome as you say was very nice. I was talking about other threads such as where Amelia tried to give feedback and it ended with people calling for her dismissal...you can understand the other devs being wary after such treatment from fans. 

 

And...just out of curiosity...what did you find hilarious about the link? ...

Despair demon liked your post. Some of the lore-related humour, you may want to try Codex once in a while.

[Silver Moone]

Despair demon liked your post. Some of the lore-related humour, you may want to try Codex once in a while.

 

You may want to try explaining your jokes once in a while, apparently we don't all have the same sense of humour as you 

[Draining Dragon]

Perhaps I wasn't very clear, I didn't mean they had been treated badly on this particular thread, the welcome as you say was very nice. I was talking about other threads such as where Amelia tried to give feedback and it ended with people calling for her dismissal...you can understand the other devs being wary after such treatment from fans. 
 

Way to oversimplify. That situation was a lot more complex than "poor dev being attacked by the big mean fanbase." Both sides did and said things they shouldn't have.

[DaemionMoadrin]

It's a quarantine zone. Or one might call it a containment board.

 

Exactly.

[Dio Demon]

Way to oversimplify. That situation was a lot more complex than "poor dev being attacked by the big mean fanbase." Both sides did and said things they shouldn't have.

It started with someone creating a video which made the dev look like they weren't communicating with the fanbase. The dev felt hurt and decided to vent how they felt. Then some people called to have that dev fired. I read through that cesspool of a thread.

[C0uncil0rTev0s]

It started with someone creating a video which made the dev look like they weren't communicating with the fanbase. The dev felt hurt and decided to vent how they felt. Then some people called to have that dev fired. I read through that cesspool of a thread.

Can I has a link to that video and discussion please?

[Fast Jimmy]

EA answers HQ is the main place for bugs. They don't have to respond to make use of feedback, they can just read, make notes and play the BSN drinking game.

What I'm saying, is that the Devs aren't paid to go on here. They do this because they want to and they communicate because they feel like it.

You know who IS paid to go on here and communicate? The Community Manager. And paid quite decently, I might add.



I get that the devs have work to do and can't be on here to answer questions all the time on their non-work hours. That's why they pay a Community Manager to be the voice of Bioware and help answer fans questions, even at a high level. Tweeting about the latest Inqusiitor hoodie once a week does not qualify as managing a community by any stretch of the imagination.

[Dio Demon]

You know who IS paid to go on here and communicate? The Community Manager. And paid quite decently, I might add.



I get that the devs have work to do and can't be on here to answer questions all the time on their non-work hours. That's why they pay a Community Manager to be the voice of Bioware and help answer fans questions, even at a high level. Tweeting about the latest Inqusiitor hoodie once a week does not qualify as managing a community by any stretch of the imagination.

I'll be perfectly honest... I forgot about the existence of the community manager... what IS the CM doing?

[Fast Jimmy]

I'll be perfectly honest... I forgot about the existence of the community manager... what IS the CM doing?

Forget what they are doing... I'm not sure anyone even knows who they are. That's... problematic. Especially for a company who is getting flak about not responding to fan concerns. Or who has their own employees posting on their forums about how they don't have the man hours to be on here to talk to people regularly.

I mean... did they just not fill the position after Jessica Merizan left?

[Draining Dragon]

There's a community manager? I didn't even know that was a thing.

[HTTP 404]

I miss Chris Priestly

[Bocochoco]

Can I has a link to that video and discussion please?

Check my sig

[Fast Jimmy]

There's a community manager? I didn't even know that was a thing.

That's 99% of the problem.

[Fast Jimmy]

I miss Chris Priestly

Agreed. Even Stan the Man Woo. Both acted more as uber-moderators than voices of Bioware most days, but at least you felt their presence.

I had the crazy thought that with the new site and the easier moderation tools, the "robo mods" would do the policing and leave the CMs to actually engage or lead the community in productive and informative thought.

Oh, how wrong I was. Apparently, the goal was to put the entire place on Auto-pilot and never have to bother with it again.

[DaemionMoadrin]

There's a community manager? I didn't even know that was a thing.

 

Almost all game companies have those, especially when there's a multiplayer or MMO community. They often are the face of the company... but I have no idea who is doing this job for BioWare.

[Naesaki]

I mean... did they just not fill the position after Jessica Merizan left?

Her leaving really has left a lasting effect on the forums, she was always fairly active, whoever is her replacement just is putting in the same level of effort she did. 

[Fast Jimmy]

Her leaving really has left a lasting effect on the forums, she was always fairly active, whoever is her replacement just is putting in the same level of effort she did.

Heh.

Jessica was a cosplay and events aficionado and she filled that role well. Priestly was always the forums guy and he's been gone since 2012. She did not fill his role well.

[Teddie Sage]

There's a community manager, we see him once in a while but all he does is shutting down threads or repeating the same thing BioWareMods say at the end of each threads. 

[C0uncil0rTev0s]

There's a community manager, we see him once in a while but all he does is shutting down threads or repeating the same thing BioWareMods say at the end of each threads. 

Please link rto a single post by this guy. Girl. Whoever.

[Teddie Sage]

This guy seems to be the English community moderator, but I'm not sure he's the Community Manager. I mistaken him for the ComMan.
http://forum.bioware...67-craig-graff/

Anyways, it's possible that the ComMan just uses the BioWareMods accounts which are shared with people that have the passwords, I figure. If they're trying to remain anonymous, I can see why, but at the same time, I do hope they are reading our threads. 

[Fast Jimmy]

This guy seems to be the English community moderator, but I'm not sure he's the Community Manager. I mistaken him for the ComMan.
http://forum.bioware...67-craig-graff/

Anyways, it's possible that the ComMan just uses the BioWareMods accounts which are shared with people that have the passwords, I figure. If they're trying to remain anonymous, I can see why, but at the same time, I do hope they are reading our threads.

<shrug>

And I hope a firefighter is listening to calls about houses burning down. Then again, it would also be nice if they showed up to put out some flames every once in a while too, amirite?

[ardarn]

I'm uncertain what's being asked for, here.

There was a few of us who took part in the forum on our own time -- myself, Allan, John Epler, and maybe a handful of others. If we've stopped doing so, it's for our own individual reasons. Nobody told us to post, and nobody told us to stop.

Even when we did post, it was rarely as a means of explaining what we intended to do and then looking for feedback. I tried that occasionally, but generally even when I intended for my posts to be informational I mostly ended up getting drawn into arguments where I was forced to defend my position. Which you might think was useful, but usually that was not the case, considering it was most often against people with a particular axe to grind or who had a very set agenda regarding the kind of game they wanted to see...which is fine for them to have, but unhelpful when it has no relation to the game I'm actually making. Fans might pretend a project can be everything to all people, but designers do not have that luxury.

Insofar as "acknowledging mistakes" goes, there are always mistakes in every project -- things we think could be done better, or were just flat-out bad ideas, and we know why they happened the way they did far better than anyone. We had our own ideas about them even before the game was shipped. The forum is a great place for getting feedback (on mistakes as well as the things we did right -- we don't only look for the former), but we look for that kind of feedback from multiple places. The discussion regarding what we're going to do about them is going to be an internal one, however, and always has. Eventually that will get communicated out to the fans as things get decided, and maybe some of that will occur here? I'm not sure. Mostly these forums exist for the fans to talk to each other.

As to whether the forum could also be used for the Community team to communicate with the fans more -- by all means, let them know what you think should happen. I imagine that's information the Community Manager would be interested to hear.

Repost from scuttlebuts. We just got the answer from Mr. Gaider

[Teddie Sage]

Could you correct the quote though because you messed the format of your post, Ar.