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Has any staff members at Bioware shown that they're listening to fan feedback in the past few months?


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#1
Mathias

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Outside the BSN you hear things like "Huge success!" and "Game of the Year!", but in the BSN where you have people who have played the game extensively, the reaction is different. There is a lot of criticism aimed at the game, that doesn't feel like it's being heard. I've gone through 20 pages of the forum, and I've barely seen any Bioware team members responding to feedback. 

 

I'm not saying the developers of this game are putting their fingers to their ears and saying "Alalalalalalalalala I'm not listening! Alalalalalalala Game of the Year lalalalalalaa!" But it'd be nice to see some acknowledgement towards the fans that a lot of us have some serious issues with this game.

 

I do see that they addressed bugs still lingering in the game. But what about all those questionable design and story choices fans have been upset about? People aren't complaining for the sake of complaining. There are a lot of things DA:I did right, but there are a lot of things that it did wrong, and what it did wrong is very irritating. 


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#2
David Gaider

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I'm uncertain what's being asked for, here.

 

There was a few of us who took part in the forum on our own time -- myself, Allan, John Epler, and maybe a handful of others. If we've stopped doing so, it's for our own individual reasons. Nobody told us to post, and nobody told us to stop.

 

Even when we did post, it was rarely as a means of explaining what we intended to do and then looking for feedback. I tried that occasionally, but generally even when I intended for my posts to be informational I mostly ended up getting drawn into arguments where I was forced to defend my position. Which you might think was useful, but usually that was not the case, considering it was most often against people with a particular axe to grind or who had a very set agenda regarding the kind of game they wanted to see...which is fine for them to have, but unhelpful when it has no relation to the game I'm actually making. Fans might pretend a project can be everything to all people, but designers do not have that luxury.

 

Insofar as "acknowledging mistakes" goes, there are always mistakes in every project -- things we think could be done better, or were just flat-out bad ideas, and we know why they happened the way they did far better than anyone. We had our own ideas about them even before the game was shipped. The forum is a great place for getting feedback (on mistakes as well as the things we did right -- we don't only look for the former), but we look for that kind of feedback from multiple places. The discussion regarding what we're going to do about them is going to be an internal one, however, and always has. Eventually that will get communicated out to the fans as things get decided, and maybe some of that will occur here? I'm not sure. Mostly these forums exist for the fans to talk to each other.

 

As to whether the forum could also be used for the Community team to communicate with the fans more -- by all means, let them know what you think should happen. I imagine that's information the Community Manager would be interested to hear.


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#3
David Gaider

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Perhaps what you really want is to be a Community Manager yourself?

 

I could see it being frustrating if you perceived the role of the forums as a way to "get a response" from the dev team about anything, whether it be a complaint or an attempt to engage the team in some kind of discussion about our future plans. That's really never been its role, but it seems you think it should be-- or at least be more active it engaging the folks who choose (for whatever reason) to hang around here? Fair enough. Personally, I'd see any kind of organized effort to engage in that discussion as too much effort for far too little gain, with most of the time likely to be spent correcting misunderstandings or policing...but that's not for me to decide. My only decision has been that I don't spend my free time doing it any longer.


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