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Has any staff members at Bioware shown that they're listening to fan feedback in the past few months?


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#1
Mathias

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Outside the BSN you hear things like "Huge success!" and "Game of the Year!", but in the BSN where you have people who have played the game extensively, the reaction is different. There is a lot of criticism aimed at the game, that doesn't feel like it's being heard. I've gone through 20 pages of the forum, and I've barely seen any Bioware team members responding to feedback. 

 

I'm not saying the developers of this game are putting their fingers to their ears and saying "Alalalalalalalalala I'm not listening! Alalalalalalala Game of the Year lalalalalalaa!" But it'd be nice to see some acknowledgement towards the fans that a lot of us have some serious issues with this game.

 

I do see that they addressed bugs still lingering in the game. But what about all those questionable design and story choices fans have been upset about? People aren't complaining for the sake of complaining. There are a lot of things DA:I did right, but there are a lot of things that it did wrong, and what it did wrong is very irritating. 


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#2
Jeremiah12LGeek

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Yes, there have been indications.

 

It's important to note, however, that feedback about design choices in a game that is already finished aren't going to have a lot of traction during a phase when they are focused on addressing bugs and lingering issues.

 

Most of the feedback is about things that can't, or won't, be implemented.

 

Also, their time in the forums is voluntary. Most of them aren't going to spend it addressing threads complaining about design choices. What would they say, anyway?


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#3
Shechinah

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Someone mentioned that they likely have some people to gather all the feedback and opinions and relay them to the staff and such which makes sense. I do believe some staff members read the forums but yes, that is probably in their own time.



#4
Mathias

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Yes, there have been indications.

 

It's important to note, however, that feedback about design choices in a game that is already finished aren't going to have a lot of traction during a phase when they are focused on addressing bugs and lingering issues.

 

Most of the feedback is about things that can't, or won't, be implemented.

 

Also, their time in the forums is voluntary. Most of them aren't going to spend it addressing threads complaining about design choices. What would they say, anyway?

 

I'm not saying these design choices need to be fixed in DA:I. That's unrealistic. But I'm saying for future games.

 

 

Someone mentioned that they likely have some people to gather all the feedback and opinions and relay them to the staff and such which makes sense. I do believe some staff members read the forums but yes, that is probably in their own time.

 

I'm sure they do, but one thing that was nice after DA2 and ME3's release is that some of their staff members were communicating on the forums with fans. Personally I think it'd be nice to see that here.


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#5
OminousGiggle

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Their presence in the forums is optional, just like ours.
While I'm sure there are many of them who browse the forums and look at some of the feedback, I agree that not a lot post. However, considering the hostility towards bioware and the devs that I've seen in a lot of the threads, I honestly can't blame them for not wanting to jump in.

 

One of the things that I think a lot of people have forgotten when it comes to things like game of the year and such is that the game is judged on its own. As a stand alone product, and not compared to how it felt in comparison to it's predecessors. Where as a lot of the complaints I've seen is "why isn't this like DAO", "make DAO2" etc.
Yeah, there's a lot of things people liked about DAO, and even DA2. There's a bunch of things people didn't like about DAI, especially when compared to DAO or DA2.
 

Either way, as this was really a new venture for Bioware, making a more open style game, I'm still pretty sure they are looking at feedback from the community, not just here on the BSN, but a lot of social media sites as well, even if they're not talking about it publicly.


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#6
xassantex

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they've all been reassigned to ME4... no time for scuttlebutting in DAI. :P 

but really i don't know . 

They're certainly not active as they were on ME3 forums... and i don't know if any join in MP games ( like BroJo in ME3). 

And i  must bow to anyone with enough patience to sift  the genuine comments from all the BS posted .



#7
Dieb

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They aren't responding to feedback because they are busy listening to, analyzing and processing feedback and subsequently releasing those patches you're getting monthly right now.

 

Please try again later.


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#8
Vicious

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DA:I is the culmination of feedback from both DA:O and DA2, so yes, they listen, and yes, they will alter things in the future. Whether it be things that you particularly like or dislike is tough to say because I guarantee there are plenty out there who will disagree with you on just about anything.

 

 

That said, You should never accuse Bioware of not listening. I recall a forum campaign back in the NWN days led directly to them altering certain aspects of the game prior to release. If they personally touch base less than they used to, it's probably because of the insults, and abuse they receive from fans when they do. ME3 was a particularly shameful time.


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#9
Bfler

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 ME3 was a particularly shameful time.

 

And they didn't listen, but gave the people the finger with the refuse ending in the EC.


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#10
Shechinah

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(to Vicious & Bfler) In all fairness, both sides had some people reacting badly to the other side. 

 

Let's leave it at that, shall we?  This is not the thread for it.



#11
Vicious

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And they didn't listen, but gave the people the finger with the refuse ending in the EC.

 

Not biting.


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#12
Giubba

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And they didn't listen, but gave the people the finger with the refuse ending in the EC.

 

you deserved it .


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#13
CronoDragoon

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Outside the BSN you hear things like "Huge success!" and "Game of the Year!", but in the BSN where you have people who have played the game extensively, the reaction is different.

 

This is baloney. There's no correlation between time spent with the game and negative reaction. The reaction is different on the BSN because the BSN always attracts negative posters who want their special snowflake opinion to be heard and responded to by BioWare, as if they have nothing better to do than post on the BSN. For complaints that have been fairly popular in nature, such as the PC controls, they have acknowledged the complaints. For your supposed questionable story and design choices, the logical answer is that on the whole not many people really think they are questionable, or rather it's not a serious issue like PC controls are but rather something to keep in mind for the next game. And for those "keep in mind for DA4" type criticisms, there's not much reason for them to respond.

 

Considering BioWare's track record, people shouldn't be worried about BioWare hearing their complaints, but rather they will listen too much and overcorrect for DA4 like Inquisition overcorrected in certain aspects.


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#14
Shechinah

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(to CronoDragoon) Also, just because you are not a poster or even a lurker on the forums does not mean you do not play a game extensively. I played Dragon Age Origins and two of the Mass Effect games several times over before I even took a glance at the forums and that is just the Bioware forums. 

 

With some games I play I have never been on their forums and have no interest in doing so, not because the games do not interest me but because I just do not have an interest in those forums.


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#15
CronoDragoon

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(to CronoDragoon) Also, just because you are not a poster or even a lurker on the forums does not mean you do not play a game extensively. I played Dragon Age Origins and two of the Mass Effect games several times over before I even took a glance at the forums and that is just the Bioware forums. 

 

With some games I play I have never been on their forums and have no interest in doing so, not because the games do not interest me but because I just do not have an interest in those forums.

 

Very true. The only reason I started posting here was to discuss the ME3 endings, but I was quite a big fan before that. Posting on forums isn't a badge of being a hardcore fan, it's a sign of being a certain type of hardcore fan, and that's all.


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#16
pawswithclaws

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Very true. The only reason I started posting here was to discuss the ME3 endings, but I was quite a big fan before that. Posting on forums isn't a badge of being a hardcore fan, it's a sign of being a certain type of hardcore fan, and that's all.

Most of the people I know of that play Dragon Age (or ME) wouldn't want to touch these forums with a five foot pole. I'm not sure if most people here realize just how bad a reputation this place has to a lot of people?


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#17
Arvaarad

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Someone mentioned that they likely have some people to gather all the feedback and opinions and relay them to the staff and such which makes sense. I do believe some staff members read the forums but yes, that is probably in their own time.


*nods*

Don't know if game dev is different from general software dev, but that's how it's been done on my jobs. You need to have someone in between the customer reactions and the devs for the sake of their sanity.

Most comments will be reasonable, but when you're someone who's poured months and years into a project, it's the angry unreasonable comments that stick. And that puts creators into a really hopeless mindset that's not good for actually fixing issues.

Plus, you need to know which problems affect the most people, not which problems make one or two people very angry... and when you have a personal stake, it can be hard to weigh that correctly. You see one person rant about issue Y and freak out, even if more people have problems with issue X.

So there will usually be someone in the middle aggregating all the responses and stripping out the heated content so the devs can actually work on stuff, and not get paralyzed by what they're seeing.
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#18
JakeLeTDK

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If they hadn't listened to feedback, they wouldn't have released all those patch and fixes. So my apology if this is a little rude, but maybe we should quit being crybabies and rain complains down devs' heads just because they didn't vocally answer your "feedback." They DO listen to feedback, but they'd rather working on it than staying on forum and posting replies.


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#19
sjsharp2011

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Most of the people I know of that play Dragon Age (or ME) wouldn't want to touch these forums with a five foot pole. I'm not sure if most people here realize just how bad a reputation this place has to a lot of people?


Yeah I don't frequent this forum much either. I havew recently but mostly to discuss Inquisition now I've had a chance to play it and to sort out some problem's I've been having with DLC's for ME2 recently. I have asked on Answer HQ about my problem but as of yet I've not received an answer

The only forum's I do tend to frequent a lot is Codemasters who make the F1 games atm. They also make the Dirt and Grid series of games. Bu tthen I'm friends with quite a few people on there so it would stand to reason why I do go there a fair bit.

#20
Yosharian

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Outside the BSN you hear things like "Huge success!" and "Game of the Year!", but in the BSN where you have people who have played the game extensively, the reaction is different. There is a lot of criticism aimed at the game, that doesn't feel like it's being heard. I've gone through 20 pages of the forum, and I've barely seen any Bioware team members responding to feedback. 

 

I'm not saying the developers of this game are putting their fingers to their ears and saying "Alalalalalalalalala I'm not listening! Alalalalalalala Game of the Year lalalalalalaa!" But it'd be nice to see some acknowledgement towards the fans that a lot of us have some serious issues with this game.

 

I do see that they addressed bugs still lingering in the game. But what about all those questionable design and story choices fans have been upset about? People aren't complaining for the sake of complaining. There are a lot of things DA:I did right, but there are a lot of things that it did wrong, and what it did wrong is very irritating. 

I doubt they care, Bioware has made it pretty clear that they are looking for a new audience, the hardcore RPG fanbase that they built up with older titles is being abandoned in favour of fresh blood, casual console players, etc.

 

Remember a lot of the old talent has left Bioware.


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#21
Fast Jimmy

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Considering BioWare's track record, people shouldn't be worried about BioWare hearing their complaints, but rather they will listen too much and overcorrect for DA4 like Inquisition overcorrected in certain aspects.

...you know the best way to avoid over-correction and misinterpretation of people's feedback?

Having a conversation instead of just having interns tally up posts or threads that mention one gameplay element over another.
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#22
Fast Jimmy

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I doubt they care, Bioware has made it pretty clear that they are looking for a new audience, the hardcore RPG fanbase that they built up with older titles is being abandoned in favour of fresh blood, casual console players, etc.

Remember a lot of the old talent has left Bioware.


You know who I really feel for? The players who hated DA:O and DA:I and loved DA2.


They truly are the lost souls of Bioware's commitment to constant and drastic game design revamping.

#23
In Exile

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...you know the best way to avoid over-correction and misinterpretation of people's feedback?

Having a conversation instead of just having interns tally up posts or thread that mention one gameplay element over another.


But a conversation with who? There's no real way to hold a coherent open forum even if the response would be exclusively well thought out criticism.

#24
Fast Jimmy

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If they hadn't listened to feedback, they wouldn't have released all those patch and fixes. So my apology if this is a little rude, but maybe we should quit being crybabies and rain complains down devs' heads just because they didn't vocally answer your "feedback." They DO listen to feedback, but they'd rather working on it than staying on forum and posting replies.

Bug fixes made the game work as they had intended, but unexpectedly didn't at launch.

The feedback the OP is mentioning are things that are exactly how the team designed them - and which some feel should not have been. Giant open world with no towns or settlements, fetch quest design with no meat or feeling of connection to the story at hand, stupid-dumb antagonist who has no plan and who waits for the Inqiisitor to just show up to stop him... those complaints (and many more) are not remedied by patches or bug fixes, but were the team making the decision to create the game in this manner.

That's the type of feedback people are looking for - "Bioware, you did this in DA:I and I didn't like it... do you mind explaining what you were going for and maybe how you plan to make it better in future games?" If no one at Bioware is willing to have those conversations, then they don't get "bonus points" for fixing a game that was broken at release for many people.
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#25
Mathias

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Bug fixes made the game work as they had intended, but unexpectedly didn't at launch.

The feedback the OP is mentioning are things that are exactly how the team designed them - and which some feel should not have been. Giant open world with no towns or settlements, fetch quest design with no meat or feeling of connection to the story at hand, stupid-dumb antagonist who has no plan and who waits for the Inqiisitor to just show up to stop him... those complaints (and many more) are not re died by patches or bug fixes, but were the team making the decision to create the game in this manner.

That's the type of feedback people are looking for - "Bioware, you did this in DA:I and I didn't like it... do you mind explaining what you were going for and maybe how you plan to make it better in future games?" If no one at Bioware is willing to have those conversations, then they don't get "bonus points" for fixing a game that was broken at release for many people.

 

Thank you, this guy gets what I'm saying.


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