399 réponses à ce sujet

[Vilegrim]

Pretty sure they proved to be listening to feedback today. Many of the recurring complaints on the forums are announced to be fixed in the upcoming beta/patch. To me, a good patch is worth a thousand forum posts by any dev.
 
@rapscalioness: again, like with Fast Jimmy's ideas I think what gets in the way of that is basic human nature. Sure, on paper getting together with devs on the forums and having discussions all the time sounds awesome, but this is done very rarely for the very simple reason that it has a big chance of backfiring. it only takes a select number of trolls or entitled whiners to make such an effort pretty unbearable for the dev, not to mention absolutely everything they say could easily be held up to lots of scrutiny.
 
The devs might also just plain not be interested in such a venture. That's their prerogative, they are in no way required to directly answer to fans. I know not too long ago J.E. Sawyer spoke of Fallout New Vegas post-release at some length, but it was on his formspring with a set amount of questions, not a free-for-all on a big fansite. I mean, even in the media industry at large such a thing is pretty rare. I love A Song of Ice and Fire to death, but GRRM only ever posts on his own personnal blog and apparently avoids forums like the plague, only ever talking to fans at conventions. Is that a bad thing? No, because art is not a democracy.
 
The forums are a place where feedback can be collected and perused, which obviously they are doing given the upcoming patch. More than that would be nice, I concur, but I don't expect Bioware to do it, especially after DA2 and ME3 have soured the opinions of many towards them. It's very probable that they either aren't interested, or figure the potential pitfals outweight the benefits of such an active and direct communication.
 
Not everyone can remember that, when they're talking to devs, they're talking to human beings, not to a dispenser that craps out the game you want if you yell enough at it.

They are fixing the inquisitor being a bland character who only takes lawful good options?!

[Octarin]

I think everyone who has bought the game, and if on PC is running it on systems above required standards,

is entitled to have a playable game.

 

I feel for some of those, for example on the Xbox 360 thread, who have had issues in the past.

 

However, if the game runs perfectly well for most people, then those experiencing severe issues

should seek technical assistance on the technical forum.

 

If such technical assistance is inadequate, then it is that which requires criticism.

 

I saw someone raving on this forum that Patch 3 has not fixed his corrupted saves (!).

 

If BioWare is focusing on 'new content' in Patch 5, then the patching of significant game affecting issues is largely done. That ship has sailed.

Because based on their data, the game is or should be, working as intended if configured correctly and on appropriate hardware.

 

If some players are finding the game unplayable now, then complaining about the matter on the forum will not address their concern.

Such concerns can only be addressed by technical enquiry.

 

For once I agree with you to some respect. Yes, I saw the person raving about how his corrupted saves weren't fixed, and that is a singular issue. However, what I and we in the thread are referring to are issues that happen to MANY people, not only one, in other words it's not a singlar issue, that happen ONLY for DAI and none other of our games, and believe me when I tell you that despite the common errors cross ps3 and xbox360, which sometimes are common also with not-super-duper-PCs, there are specific errors per platform. Moreover, there is the highly unethical issue of the old gen console graphics. Therefore, taking this to my technician, for example results to my technician telling me that my console is fine and I should take it with the company that built the game, cause it's a DAI-only issue. It is to such and these issues that we haven't had anyone at all address us properly. 

[Giubba]

 

 

The game is payable for you, but it isn't for very many other people. You get off with judging others and calling them entitled, while, in essence, you are the entitled gamer here, who thinks that the world revolves around your own gaming experience and your own pleasure. The irony abounds. 

 

Oh no because i'm in the same boat as any other PC gamer, i've basicaly had the 90% of the reported problem and this didn't stopped me finishing the game twice in a row.

 

I had crash, i had glitch and i was able to finish the game so if i was able to easily complete the game what stop other to do the same?

[Pig Bodine]

Perhaps what you really want is to be a Community Manager yourself?

 

I could see it being frustrating if you perceived the role of the forums as a way to "get a response" from the dev team about anything, whether it be a complaint or an attempt to engage the team in some kind of discussion about our future plans. That's really never been its role, but it seems you think it should be-- or at least be more active it engaging the folks who choose (for whatever reason) to hang around here? Fair enough. Personally, I'd see any kind of organized effort to engage in that discussion as too much effort for far too little gain, with most of the time likely to be spent correcting misunderstandings or policing...but that's not for me to decide. My only decision has been that I don't spend my free time doing it any longer.

 

I don't think that anyone wants to be a community manager I just think they'd like someone to fix their game.

 

If you don't want people engaging in a discussion on how best to achieve that then I wouldn't call a section of your forum 'feedback and suggestions'.

 

The reason why people are 'bothering' employees who aren't responsible for dealing with these issues is because they keep getting redirected to EA Help which doesn't have answers to the game breaking issues that make some old gen consoles incompatible with the game.

 

If someone was appointed to sort these problems out and communicate with customers- then we wouldn't need to try and message the higher up employees directly.

 

I understand many customers can play Inquisition on the 360 and the ps3- and because these faults are inconsistent it's difficult to troubleshoot, but it feels as though you are not going to address these issues at all.

 

Heres is a thread with over 91,000 views filled with posts by people who's game crashes every ten minutes or so:

http://forum.bioware...x-these-issues/

 

And here is the petition we started to get those crashes fixed:

http://www.thepetiti...onsoles-fix-it/

 

Do you honestly think that all these people have so little going on in their lives that they are just here to orchestrate a "...let's annoy David Gaider campaign?"

 

People just want you to either take responsibility, or at least delegate it to someone who can and get this game fixed- and keep us informed when that is going to happen.

 

That is basic customer service.

 

Thanks!

[Pig Bodine]

Pretty sure they proved to be listening to feedback today. Many of the recurring complaints on the forums are announced to be fixed in the upcoming beta/patch. To me, a good patch is worth a thousand forum posts by any dev.

 

@rapscalioness: again, like with Fast Jimmy's ideas I think what gets in the way of that is basic human nature. Sure, on paper getting together with devs on the forums and having discussions all the time sounds awesome, but this is done very rarely for the very simple reason that it has a big chance of backfiring. it only takes a select number of trolls or entitled whiners to make such an effort pretty unbearable for the dev, not to mention absolutely everything they say could easily be held up to lots of scrutiny.

 

The devs might also just plain not be interested in such a venture. That's their prerogative, they are in no way required to directly answer to fans. I know not too long ago J.E. Sawyer spoke of Fallout New Vegas post-release at some length, but it was on his formspring with a set amount of questions, not a free-for-all on a big fansite. I mean, even in the media industry at large such a thing is pretty rare. I love A Song of Ice and Fire to death, but GRRM only ever posts on his own personnal blog and apparently avoids forums like the plague, only ever talking to fans at conventions. Is that a bad thing? No, because art is not a democracy.

 

The forums are a place where feedback can be collected and perused, which obviously they are doing given the upcoming patch. More than that would be nice, I concur, but I don't expect Bioware to do it, especially after DA2 and ME3 have soured the opinions of many towards them. It's very probable that they either aren't interested, or figure the potential pitfals outweight the benefits of such an active and direct communication.

 

Not everyone can remember that, when they're talking to devs, they're talking to human beings, not to a dispenser that craps out the game you want if you yell enough at it.

True, art is not a democracy. I didn't like the ending of ME3 but I didn't feel I had the right to demand they changed it. However this isn't a discussion about art. It's a discussion about whether a product is fit for purpose. Currently on a number of old gen consoles the game doesn't work at all- it crashes every ten minutes or so and Bioware are ignoring this. True some people are complaining about cosmetic issues but a lot of us have a game that is flat out broken.

 

This thread here has over 91,000 views:http://forum.bioware...x-these-issues/

 

Hence the petition:http://www.thepetiti...onsoles-fix-it/

 

They are listening, but they are doing nothing for old gen console users.

[Dieb]

I say.... "who"... "steak", "steak", "steak"... "Fantastic Four"... is it "what"?

[Octarin]

 

 

Do you honestly think that all these people have so little going on in their lives that they are just here to orchestrate a "...let's annoy David Gaider campaign?"

 

 

 

I have told you you're my Valentine, haven't I, Pig?

[cronshaw]

I ignored it as long as I could:

*Have

or

*member

[Pig Bodine]

Let me get this straight, a beta 3 months after a game is released?

 

http://blog.bioware....black-emporium/

 

Well I'm glad you confirmed we're all alpha testers now- so where's my paycheck?

 

Obviously you can't pay us for the beta test... as it's PC ONLY!!!!!

 

 

 

Also two more days to message Allan Schumacher.

 

Don't forget, an empty inbox is a sad inbox

 

Make him smile...

 

By which I mean, do be polite,

[KaiserShep]

I've seen posts this month (briefly before the mods deleted them) wishing that devs be taken hostage/tortured/killed, and why?

Because an exploit was patched.

 

Such posters should have no place on these forums or anywhere near civilised society.

 

Were people really getting that out there over the stupid duping issue? Anonymity's a hell of a drug.

[pawswithclaws]

Let me get this straight, a beta 3 months after a game is released?

 

http://blog.bioware....black-emporium/

 

Beta-testing of a patch that also includes features not currently in the game?

 

Yes, surely this means we're in alpha, not that the devs are being cool and including content that didn't make the final cut. :|

[Herr Uhl]

Let me get this straight, a beta 3 months after a game is released?
 
http://blog.bioware....black-emporium/
 
Well I'm glad you confirmed we're all alpha testers now- so where's my paycheck?
 
Obviously you can't pay us for the beta test... as it's PC ONLY!!!!!

So you're angered that people who sign up for beta tests get to beta test DLC?

Stop being a silly, please.

[SofaJockey]

Also two more days to message Allan Schumacher.

Don't forget, an empty inbox is a sad inbox

Make him smile...

By which I mean, do be polite,

 

Really?

You're encouraging people to dog-pile individual developers?

 

As I understand it Allan isn't on the DAI project at the moment,

and is recovering from jaw surgery.

 

I have empathy for those who are experiencing issues.

 

But this is completely inappropriate.

[Vilegrim]

Really?

You're encouraging people to dog-pile individual developers?

 

As I understand it Allan isn't on the DAI project at the moment,

and is recovering from jaw surgery.

 

I have empathy for those who are experiencing issues.

 

But this is completely inappropriate.

 

 

hope he gets well soon.

[SofaJockey]

I ignored it as long as I could:

*Have

or

*member

 

I'm with you, grammar can be a matter of life and death... 

 

[Giantdeathrobot]

They are fixing the inquisitor being a bland character who only takes lawful good options?!

 

Exhibit A on why the devs don't engage in a dialog.

[Vilegrim]

Exhibit A on why the devs don't engage in a dialog.

 

 

how so?  He is.  Some people find that fine,. some even seem to love it, me I want to return towards DA:O they advertised, but they can't exactly patch that in, and nothing in this patch seems likely to make me want another playthru.  Isn't worth 'attacking' devs over tho, criticising the game? Sure that is what feedback IS.

[Little Princess Peach]

I think Bioware listened to much to customer feed back the entire dragon age game felt like someones fan fiction :/

[PhantomGreed]

So you're angered that people who sign up for beta tests get to beta test DLC?

Stop being a silly, please.

No, he is angry because this isn't doing anything to help fix the game for those who have had it for four months and can not play it.

Yes, beta testing helps fix bugs and what not, but considering a lot of the issues being encountered on old gen systems aren't on PC, I do not see this helping any of us on consoles who are having a long range of different problems. It is a bit ridiculous that they are doing this four months in, and not previous to the games release, so I definitely understand the frustration, and share in it.

 

Really?

You're encouraging people to dog-pile individual developers?

 

As I understand it Allan isn't on the DAI project at the moment,

and is recovering from jaw surgery.

 

I have empathy for those who are experiencing issues.

 

But this is completely inappropriate.

Considering that we have been trying (quite politely I might add) to get some information on when we are going to see some serious fixes, and have been met with nothing but being ignored and banned, I do not see anything inappropriate about it, as long as the messages are civil, which we are encouraging. Not going to get anywhere attacking people an threatening their first born, but a nice list of concise messages gets the point across clear and clean.

 

I am sorry to hear he is recovering from surgery, and I hope him the best on that end (a broken jaw is not pleasant by any means), but he is the "Technical Quality Assurance Analyst" for DAI, and a full inbox is not going to give him any physical pain. Whilst it may be an inconvenience to him, so is having a game that you paid for be completely unplayable, and getting no real answers about a fix. 

[Herr Uhl]

No, he is angry because this isn't doing anything to help fix the game for those who have had it for four months and can not play it.
Yes, beta testing helps fix bugs and what not, but considering a lot of the issues being encountered on old gen systems aren't on PC, I do not see this helping any of us on consoles who are having a long range of different problems. It is a bit ridiculous that they are doing this four months in, and not previous to the games release, so I definitely understand the frustration, and share in it.

How does this statement change anything about the patching process for old gen systems? I definitely see complaining that someone else gets something out of nothing other than spite as a patch beta is not possible to do on consoles as being a silly.

[PhantomGreed]

How does this statement change anything about the patching process for old gen systems? I definitely see complaining that someone else gets something out of nothing other than spite as a patch beta is not possible to do on consoles as being a silly.

My statement was just that, a simple statement. Therefore, it is not meant to change anything, just offer explanation.

 

The fact that this beta patch isn't going to be of any help to console users is exactly why people are frustrated, and feel like they are being ignored. Patch 3 was focused entirely on fixing PC (which definitely needed it, don't get me wrong) but now the folks on the console side of things would like to see a fix for the game breaking bugs they are experiencing (mainly old gen), and they were answered with beta testing for PC.

 

It is not about spite or beta testing not being possible on consoles. It is about the fact that we have yet to see any real info on a major fix for consoles. I want everyone to have a playable game, not just a select group of people, and thats what I see this beta testing accomplishing.

[LinksOcarina]

Than i ask you, what purpose has this place if the bolded part is true (and i agree) ?

 

 

Correct me if i'm wrong, but I thought the purpose of this place was to meet people who play games and have a good time. I guess people are too wound up in their own insecurities to do so if they are pushing another agenda, making the bolded part the constant in the end. 

 

I never understood this sad, callous veener that permeates every forum. You would think by 2015 people would grow up and stop acting ridiculous and pompous know-it-alls, but I guess it's too much to ask for in the end.

 

It's why I get so jaded sometimes. I feel like calling out people daily for their stupidity, but it accomplishes nothing except for me to get off on such things for being wise enough to put things in perspective. It makes me a bad person then, someone I don't want to be.

 

Case en point...

 

 

My statement was just that, a simple statement. Therefore, it is not meant to change anything, just offer explanation.

 

The fact that this beta patch isn't going to be of any help to console users is exactly who people are frustrated, and feel like they are being ignored. Patch 3 was focused entirely on fixing PC (which definitely needed it, don't get me wrong) but now the folks on the console side of things would like to see a fix for the game breaking bugs they are experiencing (mainly old gen), and they were answered with beta testing for PC.

 

It is not about spite or beta testing not being possible on consoles. It is about the fact that we have yet to see any real info on a major fix for consoles. I want everyone to have a playable game, not just a select group of people, and thats what I see this beta testing accomplishing.

 

Now we all know that this is not true, there have been patches to the console versions and you know they will add the content from the PC patch to the console version as well eventually, otherwise people will be mad for the same reason some PC users, justified or not, were mad, dominance of one platform over another.

 

Weeks ago the PC crowd, was getting all the attention because they happen to be the loudest, and in some cases most spoiled, of the bunch who objected to features in the game. Now the shoe is on the other foot in some ways, maybe not as boisterous in the end, but still the same old song and dance. 

 

Perspective on the whole thing, you know they will add it anyway. I think people need to just calm down in the end. But what do I know, i'm just some guy on the internet telling people what they should do. That goes over well, doesn't it? 

[SofaJockey]

(sigh)

 

No, he is angry because this isn't doing anything to help fix the game for those who have had it for four months and can not play it.

 

I keep seeing this 'had the game for 3 or 4 months and can't play it' business.

I know many people play on Xbox 360 and PS3 because I see the progress from that group in the DAMP challenges.

Now unless they are playing by telepathy, there is something about the game that is causing issues for some players in some circumstances
to make it unplayable, yet others can and do play.

Presumably unlike PCs, Consoles are more alike that unalike, perhaps with different drives?

 

So if the game is playable on most Xbox 360s / PS3, how would further patches address a situation to make it playable on the same model?

I'm not trying to be argumentative, I simply don't understand the logic.

 

I did read the Xbox360/PS3 thread because I want to be fair.

Issues do appear to be intermittent, though 'cannot play' in many cases appears to be 'choose not to play'.

 

I saw one post where the 'fix' was wiping an oily smudge from their disc.

 

Considering that we have been trying (quite politely I might add) to get some information on when we are going to see some serious fixes, and have been met with nothing but being ignored and banned, I do not see anything inappropriate about it, as long as the messages are civil, which we are encouraging. Not going to get anywhere attacking people an threatening their first born, but a nice list of concise messages gets the point across clear and clean.

 

I am sorry to hear he is recovering from surgery, and I hope him the best on that end (a broken jaw is not pleasant by any means), but he is the "Technical Quality Assurance Analyst" for DAI, and a full inbox is not going to give him any physical pain. Whilst it may be an inconvenience to him, so is having a game that you paid for be completely unplayable, and getting no real answers about a fix. 

 

Let's leave Allan out of this, I'm not privy to what he is having done with his jaw minor or otherwise, or indeed when, nor should I be.

 

Your intent with 'Dev-chat Roulette' is to have what effect (how did you put it)?

 

... getting bombed with the same message over and over again from different individuals is going to get extremely annoying, really quickly. ...

 

So 'Dev-chat Roulette' is enacted, and off you go:

 

... All this week I say we message Allan Schumacher with this, "Inquisition still crashing on the ps360 generation, where's the patch that fixes it?"- notice how snappy that is- why it's almost like you could tweet it to him as well as sending it on facebook and the forum here and any other way you can. Does anyone have an email address for him?   Seriously, please post it if you do... and change your signature to highlight this weeks winner as I've done if you've got the time, Cheers! ...

 

In fact as Allan (unsurprisingly) does not respond to the nagging messages, the decision is made to forget the decision to pester him for a week, you are now going to keep on harassing the guy for another week.

 

Now I realise the purpose of the 360/PS3 thread was to address legitimate concerns, from what I can see, it is now a bitter, hate filled thread where a handful of people are dreaming up ways to 'stick it in [BioWare's] craw'.

 

So, no, as you've decided to debate the matter, I do think you're wrong, this is not appropriate,

it's disruptive and increasingly disruptive just for the sake of it.

 

It is not about spite or beta testing not being possible on consoles. It is about the fact that we have yet to see any real info on a major fix for consoles. I want everyone to have a playable game, not just a select group of people, and thats what I see this beta testing accomplishing.

 

The penny may not have dropped, but as consoles require certification, rolling tests to PC works more quickly.

Patches to PC on DAMP rolled out to consoles afterwards.

[Efvie]

Also, their time in the forums is voluntary.

 

This is kind of a ludicrous thought. Try to imagine any other business with ‘voluntary’ customer service.

 

Somebody is reading, I’m sure, and probably gathering and forwarding some of the feedback for the developers… but without any acknowledgement. I don’t want individual developers prancing around the threads answering every little thing. Just a “this feedback has been noted” would probably be enough for most people.

 

 

Bioware is failing hard at PR right now. Have been for some time.

 

 

…
 

 

ETA: One thing I do think would be actually worthy of proper designer/developer response, maybe on a youtube video or whatever, would be the overarching direction toward simplified action over traditional RPG elements. Even if it’s just “we like it, too bad for you if you don’t”.

[PhantomGreed]

 

Correct me if i'm wrong, but I thought the purpose of this place was to meet people who play games and have a good time. I guess people are too wound up in their own insecurities to do so if they are pushing another agenda, making the bolded part the constant in the end. 

 

I never understood this sad, callous veener that permeates every forum. You would think by 2015 people would grow up and stop acting ridiculous and pompous know-it-alls, but I guess it's too much to ask for in the end.

 

It's why I get so jaded sometimes. I feel like calling out people daily for their stupidity, but it accomplishes nothing except for me to get off on such things for being wise enough to put things in perspective. It makes me a bad person then, someone I don't want to be.

 

Case en point...

 

 

 

Now we all know that this is not true, there have been patches to the console versions and you know they will add the content from the PC patch to the console version as well eventually, otherwise people will be mad for the same reason some PC users, justified or not, were mad, dominance of one platform over another.

 

Weeks ago the PC crowd, was getting all the attention because they happen to be the loudest, and in some cases most spoiled, of the bunch who objected to features in the game. Now the shoe is on the other foot in some ways, maybe not as boisterous in the end, but still the same old song and dance. 

 

Perspective on the whole thing, you know they will add it anyway. I think people need to just calm down in the end. But what do I know, i'm just some guy on the internet telling people what they should do. That goes over well, doesn't it? 

 

I never said there have not been patches to console, they were just ineffective in fixing most of the major issues we are having, and in a lot of cases have made things worse for people (mostly referring to old gen, new gen seems to be performing fairly well).

I guess I didn't word that as well as the previous post. So again, PC problems are different than console problems, and I do not see a beta patch for PC addressing the big issues we are having on old gen consoles like disc read errors on XBOX360 and total crashes on PS3.