399 réponses à ce sujet

[DanteYoda]

How the hell do we test this Beta patch? if we can't sign up to use it!

 

But i'll sit here patiently like a drone until the patch drops so hopefully the game will be much more playable then.

[DanteYoda]

It's playable there is no if, despite the hysteric reports (probably false and exagerated as the supposed banter "bug") there is nothing that prevent you from playing but sometime you can get some random crash as happened to me or some other random issue that didn't stopped me completing the game twice without any drama.

Seriously think you need to pull your head in a little..

 

http://answers.ea.co...023039#U4023039

http://answers.ea.co...or/td-p/4008007

http://answers.ea.co...-t/td-p/4204054

http://answers.ea.co...998331#U3998331

 

Maybe you should check what other people are going through before being so bigoted..

[Hiemoth]

Seriously think you need to pull your head in a little..

 

http://answers.ea.co...023039#U4023039

http://answers.ea.co...or/td-p/4008007

http://answers.ea.co...-t/td-p/4204054

http://answers.ea.co...998331#U3998331

 

Maybe you should check what other people are going through before being so bigoted..

 

This is not to dismiss those having difficulties, but for majority the game seems to be working fine. With me, I don't think it even crashed once. And based on the links, there is no way to actual determine even how large of proportion those having game-breaking bugs.

 

Again, in no way dismissing those having the bugs, but the difficulty in a situation like that is that there is no easy way to determine what caused the issue and thus it is really difficult to fix them, as they are most likely tied to very specific machine builds and configurations.

 

Besides, most of the time when I see someone bringing up the game breaking bugs in these discussions, they seem to imply they are the rule, not the exception, which leads to the difficulty of communicating to others who are not having the problems.

[Raiil]

How the hell do we test this Beta patch? if we can't sign up to use it!

 

But i'll sit here patiently like a drone until the patch drops so hopefully the game will be much more playable then.

If it's a closed beta I wouldn't expect an invite (as in me, personally). They're probably looking for certain sort of people to do that beta test.

[Don Lionheart]

Perhaps what you really want is to be a Community Manager yourself?

 

I could see it being frustrating if you perceived the role of the forums as a way to "get a response" from the dev team about anything, whether it be a complaint or an attempt to engage the team in some kind of discussion about our future plans. That's really never been its role, but it seems you think it should be-- or at least be more active it engaging the folks who choose (for whatever reason) to hang around here? Fair enough. Personally, I'd see any kind of organized effort to engage in that discussion as too much effort for far too little gain, with most of the time likely to be spent correcting misunderstandings or policing...but that's not for me to decide. My only decision has been that I don't spend my free time doing it any longer.

 

Expecting a response from the Devs for everything mention is ludicrous, and I agree that it could never have been the role of the forums.  I do think that a response from Devs (like you did here) is quite admirable and appreciated on behalf of the fans who feel that they're saying something legitimate and isn't trolling/flaming, which I'm sure that there's a lot of people who do troll/flame the forums (I've seen them).  I don't think it has to be organized, but having a recognized Dev/CM presence of the forums would not be too much effort for too little gain because, in my opinion, it would lead to fans feeling like they're being heard, and thus more likely to stick around and participate in discussions.  I wish you would spend more time around here, as I believe most participants of the forums would, because we spend time here and value what you and the other Devs have to say.

 

On a side note, I miss your blog, Mr. Gaider!  It was always funny and insightful, I hope you bring it back in some other form someday.

[Father_Jerusalem]

Geez, sometime I want to punch some people , those jerks who don't have bugs or so few in their game but come into the threads  to lecture people who are upset, dismissing their feelings, while they can hardly enjoy their game with all the issues. I wish those jerks couldn't play their own game too, just so they can learn to feel for other folks. This is just disgusting. The fanboys complain about the toxicity but they are also responsible. You don't have any issue ? Good for you, why then don't you just shut up and enjoy your game instead of picking a fight if you are so happy with what you got ? It serves no purpose honestly, except having less and less people focused on their complaints, and more and more rabid instead.

 

I have only a few bugs in my game thanksfully and I can totally enjoy my game, but I do feel bad for all those folks upset, especially those on xbox 360. what Bioware gave to them isn't correct at all. Even without any bug in my game, I would never come into a patch thread to lecture people, to dismiss their feelings and their bad experience. 

 

I don't know how many times i wanted to be rude with some jerks,  but finally succeeded to remain silent. Those jerks are worst than the haters, because not only they are snarky, rude and agressive too, but they give their moralistic lessons while licking the ass of Bioware. Bleh. 

 

The issues with bugs is easily what bothers the most folks overall, which is legetimate because it really breaks the enjoyment of your game, so I was kinda bummed by how so long Bioware stayed silent. I know they can't promise anything,  but geez, " we are working on it folks, " what does it cost to say that often ?  There's no promise here, and it reassure folks who are humans with all their flaws.

 

Oh, yes, some people are going to tell me, well, when you have some folks who are rude, that doesn't give you the will to give answers. Lol, really ? So a few folks throwing rude messages prevent Bioware to give just a message for the majority of forumers who are sincerily worried  to fully enjoy their game one day? That's a dumb logic to me and I'm not willing to be comprehensive toward such thing. We didn't ask them to chat with us on those specific issues, just that they don't ignore people. 

 

You state that you literally want to commit physical violence towards people - excuse me, "jerks" - that don't have problems with their games, and some people are saying that these forums AREN'T toxic?

 

I mean, honestly, I deserve to get punched because I don't have gamebreaking bugs? Because I choose to express a positive viewpoint of the game, I'm a "jerk"? And I should "just shut up"?

 

****'s sake.

[AlanC9]

I'm pretty sure that the punching bit was just more of the typical forum hyperbole.

[wolfhowwl]

You state that you literally want to commit physical violence towards people - excuse me, "jerks" - that don't have problems with their games, and some people are saying that these forums AREN'T toxic?
 
I mean, honestly, I deserve to get punched because I don't have gamebreaking bugs? Because I choose to express a positive viewpoint of the game, I'm a "jerk"? And I should "just shut up"?
 
****'s sake.

Welcome to the BioWare Sociopathy Network.

[Raiil]

I'm pretty sure that the punching bit was just more of the typical forum hyperbole.

It most likely is, but it's still hostile and doesn't lend itself to an environment where people necessarily want to spend time. People get hysterical for nonsensical reasons.

[Pig Bodine]

3 months ago a proportion of customers bought their copies of Dragon Age Inquisition for their old gen consoles, only to discover that due to a disc unreadable error on the xbox 360 and crashes on the ps3 it meant that the game for them was unplayable.

 

I myself purchased it for the old xbox and had it crash 30-40 times in 25 hours of playing.

 

After that I went to EA Help and followed the advice I found there, reinstalling it on the hard drive clearing cache, etc and even taking back the discs twice just in case they were faulty.

 

After that I took the game back to get a full refund.

 

However I also joined this forum in the hopes that Bioware would make an announcement and then I would be able to purchase the game again and get it to work. I was really looking forward to this because I really love Bioware games.

 

Some of the people who bought the game, but who couldn't play it because of the errors, hung onto their copies hoping they'd get a fix.

 

I realised that as various iterations of the old gen consoles had differing drives, motherboards etc that this may be quite tricky.

 

However I expected the fans to be kept in the loop and that some sort of answer would be forthcoming- perhaps with the xbox they would allow us to install disc 2 to the hard drive- as I thought that might solve the false disc unreadable error, (false because this was clearly happening with brand new clean discs)

 

Instead of keeping us informed however we were largely ingnored.

 

Occasionally a dev would drop by the thread to tell us to essentially stop complaining and report our errors to EA Help- despite the fact that these were issues that couldn't be sorted with troubleshooting and required patching.

 

As time wore on, those who kept their copy of the game were left with a product they couldn't return for a full refund- because they had kept faith with Bioware that they'd fix the game.

 

Now, no doubt some people got angry about this.

 

No doubt too, some people who complained also brought up a raft of issues to do with textures, framerates and graphical performance which could be construed as being somewhat off-topic, however with the vast majority of those on the thread they had bought a game that didn't work, that Bioware had no intention of fixing- which we could tell because our errors weren't mentioned in patch notes, and were just being told to visit EA Help- who couldn't... ahem, help.

 

So we started a petition, started messaging devs.

 

I can't speak for everyone that messaged Bioware employees- but I always kept my messages polite.

 

Occasionally I may have said the game doesn't work on old gen consoles when I tweeted them- because there wasn't enough space to put "...doesn't work on a proportion of consoles..." in a tweet, but I believe I made that clear in the messages I posted on here.

 

So yes, I have encouraged people to email higher-ups, but  I have always urged people to be polite.

 

If Bioware actually had a proper complaints proceedure and a customer services department I would never have sent any messages to the devs. As EA/ Bioware don't have a proper complaints department, manager callback, etc... and as at present I can't play Inquisition on my xbox I was really left with no other choice than to message employees directly.

 

All I've ever wanted was that everyone would be able to play this game regardless of platform- and if that meant I had to set up a petition or message devs then that's what I thought i had to do.

 

(As a side note: When I last messaged David Gaider it was to tell him how much I enjoy his writing and used the metaphor that at present his publisher has delivered his latest story in a format that means for some of us the pages have been stuck together with glue. I wanted him to understand that we couldn't experience what he has helped to create because of technical reasons. I made no attacks on him and had no intention to cause distress. I have nothing against him personally, had no idea of his current health situation, and wish him a speedy recovery.)

 

I hope people understand I'm not being overly entitled with what I was trying to achieve, I'm just a gamer who wants to play a game they have been looking forward to. I never expected the old gen version of a game to be a swanky as the new gen- I just expected to be able to play it without it crashing every ten minutes or so. If I offended anyone I apologise as that was never my intent.

 

I hope those of you, regardless of platform, who believe that some of us do genuinely have a game that is currently not working on their specific old gen consoles, take the time to sign the petition.

 

Sorry about the length of the post...

 

Thanks!

[Octarin]

This is not to dismiss those having difficulties, but for majority the game seems to be working fine. With me, I don't think it even crashed once. And based on the links, there is no way to actual determine even how large of proportion those having game-breaking bugs.

 

Again, in no way dismissing those having the bugs, but the difficulty in a situation like that is that there is no easy way to determine what caused the issue and thus it is really difficult to fix them, as they are most likely tied to very specific machine builds and configurations.

 

Besides, most of the time when I see someone bringing up the game breaking bugs in these discussions, they seem to imply they are the rule, not the exception, which leads to the difficulty of communicating to others who are not having the problems.

 

My dear sir, the fact that there is no way to determine what these bugs affect and how is largely due to the fact that noone has bothered addressing them, even asking us questions about them! We're not asking for miracles, we're not asking them to drop everything else and focus on our problems exclusively, but we *are* asking for some acknowledgement that they have made a real big mistake over here and it's their mistake and needs fixing. And at least trying to fix it. 

[DanteYoda]

This is not to dismiss those having difficulties, but for majority the game seems to be working fine. With me, I don't think it even crashed once. And based on the links, there is no way to actual determine even how large of proportion those having game-breaking bugs.

 

Again, in no way dismissing those having the bugs, but the difficulty in a situation like that is that there is no easy way to determine what caused the issue and thus it is really difficult to fix them, as they are most likely tied to very specific machine builds and configurations.

 

Besides, most of the time when I see someone bringing up the game breaking bugs in these discussions, they seem to imply they are the rule, not the exception, which leads to the difficulty of communicating to others who are not having the problems.

While true, he was saying no one was having difficulties actually getting the game started, many still are, with many different reasons.

 

Just trying to point out he was not right saying the game is working for everyone.

[Joseph Warrick]

I'd say they have paid close attention because they're adding requested features: auto attack, storage, walk toggle, in-game character creator, or armor tints.

[Sylvianus]

You state that you literally want to commit physical violence towards people - excuse me, "jerks" - that don't have problems with their games, and some people are saying that these forums AREN'T toxic?

 

I mean, honestly, I deserve to get punched because I don't have gamebreaking bugs? Because I choose to express a positive viewpoint of the game, I'm a "jerk"? And I should "just shut up"?

 

****'s sake.

 

 You seem to have big difficulties reading correctly a post. The issue isn't people who want to be positive or constructive and I was talking about hostile people. You seem to have forgotten the key words. When I want to be positive, or give a positive point of view, I try to be constructive and I don't throw rude posts. I try to be comprehensive with folks who can hardly enjoy their game, even if I do not always agree with what is being said. Not being able to enjoy correctly its games because of bugs and issues is one of the worst thing. I've seen several folks in xbox 360 who said they were close to tears, I have several friends on this forum who are also unhappy, while other people could enjoy their game, and you have some jerks who have no knowledge on the matter, who are not concerned but just want to come and pick a fight. That's so ridiculous, it's not even funny.

 

I was clear. A jerk is someone who is agressive, rude and snarky , who comes to lecture and dismiss the bad experience and feelings of people having issues in their game, while not only he has no idea what issues they experience, but also pretend that everyone is okay like him who doesn't have any issues. Yeah, you'd better shut up, leave the thread and enjoy other threads that could better fit you and better please you. That's my opinion, if you disagree, well, I don't want to disappoint you, but I don't really care what you think. 

 

And it's true, you all have no idea what people have, so just stop pretending anything, you just basically know that you have few issues or nothing in YOUR OWN game and that's it. 

 

There is basically nothing about being positive when you are hostile to other folks by the way. When some of them come to spam the thread with ridiculous pics, implying how people are ridiculous, stupid, etc, mocking other folks when you use the irony and insults, feeling somewhat superior, you think this is a positive behavior and a positive message ? No, it's not. You are being a jerk if you behave that way. If you want to think otherwise, that's your business, If you are not like that, then, good for you. If you feel concerned by my post, that's your business, not mine. 

[BlacJAC74]

I'm surprised BioWare have kept these forums for as long as they have.  The amount of vitriol I've seen spouted on these and the old boards towards the devs and other members of staff has been nothing short of horrific at times.

 

They wouldn't be the first devs to close down their forums and take to blogging information. 

 

I'm not saying BioWare are beyond reproach and that some criticism hasn't been justified, but a lot of people just seem to throw their toys out the pram because they feel their opinion is the only opinion that matters.

[cronshaw]

 You seem to have big difficulties reading correctly a post. The issue isn't people who want to be positive or constructive and I was talking about hostile people. You seem to have forgotten the key words. When I want to be positive, or give a positive point of view, I try to be constructive and I don't throw rude posts. I try to be comprehensive with folks who can hardly enjoy their game, even if I do not always agree with what is being said. Not being able to enjoy correctly its games because of bugs and issues is one of the worst thing. I've seen several folks in xbox 360 who said they were close to tears, I have several friends on this forum who are also unhappy, while other people could enjoy their game, and you have some jerks who have no knowledge on the matter, who are not concerned but just want to come and pick a fight. That's so ridiculous, it's not even funny.

 

I was clear. A jerk is someone who is agressive, rude and snarky , who comes to lecture and dismiss the bad experience and feelings of people having issues in their game, while not only he has no idea what issues they experience, but also pretend that everyone is okay like him who doesn't have any issues. Yeah, you'd better shut up, leave the thread and enjoy other threads that could better fit you and better please you. That's my opinion, if you disagree, well, I don't want to disappoint you, but I don't really care what you think. 

 

And it's true, you all have no idea what people have, so just stop pretending anything, you just basically know that you have few issues or nothing in YOUR OWN game and that's it. 

 

There is basically nothing about being positive when you are hostile to other folks by the way. When some of them come to spam the thread with ridiculous pics, implying how people are ridiculous, stupid, etc, mocking other folks when you use the irony and insults, feeling somewhat superior, you think this is a positive behavior and a positive message ? No, it's not. You are being a jerk if you behave that way. If you want to think otherwise, that's your business, If you are not like that, then, good for you. If you feel concerned by my post, that's your business, not mine. 

If rude obnoxious behavior is the problem

more rude obnoxious behavior isn't likely the solution

especially since the people you seem to be describing care way less about the issue than you do

[Beama Beorhtost]

Prior to the game coming out the devs were pretty busy interacting with the fans both in here and other social media hyping us up as much as they could. This lasted until launch day and as soon as the first threads about technical problems started appearing they sort of dissapeard from these forums, only using the other social medias and making sure that only positive comments were kept on them. In addition, the only part of the forum were you would see some of them interact was the multiplayer (microtransactions anyone?). So why do they keep the forums up? What better place could there be to coral all the disgruntled gamers/consumers that a place branded as "toxic environment"? Which 'sane person' looking from the outside would actually believe that people have concrete problems with such a GOTY? Look at the floor full of toys! Damn the entitled kids that cannot see what a masterpiece had been hand out to them! (small clue, maybe if they could make it work on their consoles/pc they could see it, or maybe not seeing some of the comments of people that has completed the game).
Frankly, I've come to believe that it is one of the most cunning marketing strategy: keep twitter and facebook full of praising messages and let the forum roam free. They know that the so called fanboys/girls will make sure that any grievance is buried under the weight of their posts, even in threads dedicated to collect data about grievances, posts which most of the times are borderline, if not completely offensive but never get them banned, actually more often than not some poor sod with a broken game trying to get their issues noted ends up banned but not the 'troll' treating them like idiots...

[Melca36]

I'm surprised BioWare have kept these forums for as long as they have.  The amount of vitriol I've seen spouted on these and the old boards towards the devs and other members of staff has been nothing short of horrific at times.

 

They wouldn't be the first devs to close down their forums and take to blogging information. 

 

I'm not saying BioWare are beyond reproach and that some criticism hasn't been justified, but a lot of people just seem to throw their toys out the pram because they feel their opinion is the only opinion that matters.

 

 

It was far worse for Dragon Age 2.   And sure some people are having issues that are valid. But for every reasonable person for posting their issue there are two who are just complaining because they want everyone else to hate the game like they do and hate the fact that some people are enjoying the game

[DFMelancholine]

Prior to the game coming out the devs were pretty busy interacting with the fans both in here and other social media hyping us up as much as they could. This lasted until launch day and as soon as the first threads about technical problems started appearing they sort of dissapeard from these forums, only using the other social medias and making sure that only positive comments were kept on them. In addition, the only part of the forum were you would see some of them interact was the multiplayer (microtransactions anyone?). So why do they keep the forums up? What better place could there be to coral all the disgruntled gamers/consumers that a place branded as "toxic environment"? Which 'sane person' looking from the outside would actually believe that people have concrete problems with such a GOTY? Look at the floor full of toys! Damn the entitled kids that cannot see what a masterpiece had been hand out to them! (small clue, maybe if they could make it work on their consoles/pc they could see it, or maybe not seeing some of the comments of people that has completed the game).
Frankly, I've come to believe that it is one of the most cunning marketing strategy: keep twitter and facebook full of praising messages and let the forum roam free. They know that the so called fanboys/girls will make sure that any grievance is buried under the weight of their posts, even in threads dedicated to collect data about grievances, posts which most of the times are borderline, if not completely offensive but never get them banned, actually more often than not some poor sod with a broken game trying to get their issues noted ends up banned but not the 'troll' treating them like idiots...

 

This.Just this.Spot bloody on.

[DFMelancholine]

It was far worse for Dragon Age 2.   And sure some people are having issues that are valid. But for every reasonable person for posting their issue there are two who are just complaining because they want everyone else to hate the game like they do and hate the fact that some people are enjoying the game

 

I would have to kindly disagree.They just want some sympathy and not pure dismissive behavior.

There were people popping in the Old Gen thread literally just to say things like "Oh your game doesn't work?Too bad, mine does...Because I got the PS4 version ;-)"...Isn't that behavior "toxic"?

Also, complaints about technical issues of a game does not equate hate for the game.A game could be a-freaking-mazing but can have too many bugs or glitches that make the exprerience not so great.

[Teligth]

I'd say they have paid close attention because they're adding requested features: auto attack, storage, walk toggle, in-game character creator, or armor tints.

Those extra features don't really help those who can't actually get their game to work, like a few others stated. I've had very few issues aside from loading screens that don't actually load the next area or the specific dialogue sequence. I've only hit my issues a few times, but it almost made me rage quit in Therenfall Redoubt.

[Teligth]

I would have to kindly disagree.They just want some sympathy and not pure dismissive behavior.

There were people popping in the Old Gen thread literally just to say things like "Oh your game doesn't work?Too bad, mine does...Because I got the PS4 version ;-)"...Isn't that behavior "toxic"?

Also, complaints about technical issues of a game does not equate hate for the game.A game could be a-freaking-mazing but can have too many bugs or glitches that make the exprerience not so great.

Exactly! Too many people treat complaints about bugs, ect as personal attacks or some kind of horrific rudeness. It makes no sense to me at all.

 

Honestly, I don't really use twitter and I don't see how one can form a valid statement about their issues in so very few letters. Also twitter isn't the best place for posting comments in my opinion for the same reason. I mean **** there is a feedback and support section for a reason, but it doesn't seem to get very many looks from Bioware judging by the amount of replies i've seen. Now as many people are a bit slow here and don't want to read exactly what I say I will make it perfectly clear. I'm not saying that Bioware doesn't look at the F&S section, but that's how it appears and appearances are important.

[DFMelancholine]

Exactly! Too many people treat complaints about bugs, ect as personal attacks or some kind of horrific rudeness. It makes no sense to me at all.

 

Honestly, I don't really use twitter and I don't see how one can form a valid statement about their issues in so very few letters. Also twitter isn't the best place for posting comments in my opinion for the same reason. I mean **** there is a feedback and support section for a reason, but it doesn't seem to get very many looks from Bioware judging by the amount of replies i've seen. Now as many people are a bit slow here and don't want to read exactly what I say I will make it perfectly clear. I'm not saying that Bioware doesn't look at the F&S section, but that's how it appears and appearances are important.

 

I am also one of those people who don't  use twitter.Never had and account,probably never will.I don't like the whole format.

 

Yes, appearances are very important.I may have not been around for long.I recently made an account and I didn't experience the old BSN not I have ever visited the old forum but as many people say, Bioware devs were more active in the past and now they aren't.That's what I understand the OP says and it is a valid observation.I don't see why some people are calling it entitlement or whining.

 

Edit: In the old gen DA:I thread which spans over 90 pages and 2200 posts long,there were only 4 posts by Bioware that's why people got frustrated.

[Beama Beorhtost]

Please, let's not forget the ones that told us that we should not complain as we bought it on inferior platforms thus we were just deluded entitled pricks because we should have known that the game could not run on the old gens, despite the fact that the devs, prior to release, assured us of the contrary ;-)

[Xyxlplic]

This is kind of a ludicrous thought. Try to imagine any other business with ‘voluntary’ customer service.

Customer Service is not Devs talking to you. That's like saying you expect to be able to speak to the design engineers at Apple if you have a problem with your iPhone. Customer Service comes from the Customer Service department.