399 réponses à ce sujet

[Octarin]

Prior to the game coming out the devs were pretty busy interacting with the fans both in here and other social media hyping us up as much as they could. This lasted until launch day and as soon as the first threads about technical problems started appearing they sort of dissapeard from these forums, only using the other social medias and making sure that only positive comments were kept on them. In addition, the only part of the forum were you would see some of them interact was the multiplayer (microtransactions anyone?). So why do they keep the forums up? What better place could there be to coral all the disgruntled gamers/consumers that a place branded as "toxic environment"? Which 'sane person' looking from the outside would actually believe that people have concrete problems with such a GOTY? Look at the floor full of toys! Damn the entitled kids that cannot see what a masterpiece had been hand out to them! (small clue, maybe if they could make it work on their consoles/pc they could see it, or maybe not seeing some of the comments of people that has completed the game).
Frankly, I've come to believe that it is one of the most cunning marketing strategy: keep twitter and facebook full of praising messages and let the forum roam free. They know that the so called fanboys/girls will make sure that any grievance is buried under the weight of their posts, even in threads dedicated to collect data about grievances, posts which most of the times are borderline, if not completely offensive but never get them banned, actually more often than not some poor sod with a broken game trying to get their issues noted ends up banned but not the 'troll' treating them like idiots...

 

 

QFE 

[Xyxlplic]

3 months ago a proportion of customers bought their copies of Dragon Age Inquisition for their old gen consoles, only to discover that due to a disc unreadable error on the xbox 360 and crashes on the ps3 it meant that the game for them was unplayable.

 

I myself purchased it for the old xbox and had it crash 30-40 times in 25 hours of playing.

 

After that I went to EA Help and followed the advice I found there, reinstalling it on the hard drive clearing cache, etc and even taking back the discs twice just in case they were faulty.

 

After that I took the game back to get a full refund.

 

However I also joined this forum in the hopes that Bioware would make an announcement and then I would be able to purchase the game again and get it to work. I was really looking forward to this because I really love Bioware games.

 

Some of the people who bought the game, but who couldn't play it because of the errors, hung onto their copies hoping they'd get a fix.

 

I realised that as various iterations of the old gen consoles had differing drives, motherboards etc that this may be quite tricky.

 

However I expected the fans to be kept in the loop and that some sort of answer would be forthcoming- perhaps with the xbox they would allow us to install disc 2 to the hard drive- as I thought that might solve the false disc unreadable error, (false because this was clearly happening with brand new clean discs)

 

Instead of keeping us informed however we were largely ingnored.

 

Occasionally a dev would drop by the thread to tell us to essentially stop complaining and report our errors to EA Help- despite the fact that these were issues that couldn't be sorted with troubleshooting and required patching.

 

As time wore on, those who kept their copy of the game were left with a product they couldn't return for a full refund- because they had kept faith with Bioware that they'd fix the game.

 

Now, no doubt some people got angry about this.

 

No doubt too, some people who complained also brought up a raft of issues to do with textures, framerates and graphical performance which could be construed as being somewhat off-topic, however with the vast majority of those on the thread they had bought a game that didn't work, that Bioware had no intention of fixing- which we could tell because our errors weren't mentioned in patch notes, and were just being told to visit EA Help- who couldn't... ahem, help.

 

So we started a petition, started messaging devs.

 

I can't speak for everyone that messaged Bioware employees- but I always kept my messages polite.

 

Occasionally I may have said the game doesn't work on old gen consoles when I tweeted them- because there wasn't enough space to put "...doesn't work on a proportion of consoles..." in a tweet, but I believe I made that clear in the messages I posted on here.

 

So yes, I have encouraged people to email higher-ups, but  I have always urged people to be polite.

 

If Bioware actually had a proper complaints proceedure and a customer services department I would never have sent any messages to the devs. As EA/ Bioware don't have a proper complaints department, manager callback, etc... and as at present I can't play Inquisition on my xbox I was really left with no other choice than to message employees directly.

 

All I've ever wanted was that everyone would be able to play this game regardless of platform- and if that meant I had to set up a petition or message devs then that's what I thought i had to do.

 

(As a side note: When I last messaged David Gaider it was to tell him how much I enjoy his writing and used the metaphor that at present his publisher has delivered his latest story in a format that means for some of us the pages have been stuck together with glue. I wanted him to understand that we couldn't experience what he has helped to create because of technical reasons. I made no attacks on him and had no intention to cause distress. I have nothing against him personally, had no idea of his current health situation, and wish him a speedy recovery.)

 

I hope people understand I'm not being overly entitled with what I was trying to achieve, I'm just a gamer who wants to play a game they have been looking forward to. I never expected the old gen version of a game to be a swanky as the new gen- I just expected to be able to play it without it crashing every ten minutes or so. If I offended anyone I apologise as that was never my intent.

 

I hope those of you, regardless of platform, who believe that some of us do genuinely have a game that is currently not working on their specific old gen consoles, take the time to sign the petition.

 

Sorry about the length of the post...

 

Thanks!

I am struggling to understand what part of the game code you think could be responsible for disc read errors, false or otherwise. It's far more likely to be an issue with the way the discs have been formatted, which would not be down to Bioware. Maybe the reason you were told to go through EA was because not amount of patching the game code will fix a disc problem?

[Octarin]

I am struggling to understand what part of the game code you think could be responsible for disc read errors, false or otherwise. It's far more likely to be an issue with the way the discs have been formatted, which would not be down to Bioware. Maybe the reason you were told to go through EA was because not amount of patching the game code will fix a disc problem?

 

It's not only the disc problem that we suspect is unfixable. It's also the quality of the graphics, that a couple of devs sneaked a couple of twitter posts at some point in December saying that it was a really bad move to make it for old gens, as the game wouldn't run properly, it's heavily memory dependent and they had to strip the graphics down to bare to "make it fit", and "it still was a very tight fit". So, yes, there are larger implications than a mere disc unreadable problem, that border on false advertising and purposeful misleading of the customers with deceitful claims. All of that, basically, is unfixable if it is true that it was done intentionally [it's not a bug if it's on purpose]. And there are more. Anyway, drop by the thread, read through, and you'll get the idea. 

[Hiemoth]

My dear sir, the fact that there is no way to determine what these bugs affect and how is largely due to the fact that noone has bothered addressing them, even asking us questions about them! We're not asking for miracles, we're not asking them to drop everything else and focus on our problems exclusively, but we *are* asking for some acknowledgement that they have made a real big mistake over here and it's their mistake and needs fixing. And at least trying to fix it. 

 

My dear Sir/Ma'am, if you have contacted troubleshooting or posted your bugs with system data, such as is usually asked by troubleshooting forums, then they have the data relevant to the bug. I am not completely certain what else information you are expecting to provide or that why you would write that you do not wish to devs to drop everything, yet at the same time expect to have an in-depth personal discussion with everyone having bugs in the game. And what would this acknowledgement even be? "Yes, there is a bug" in order to show that they don't think you are lying?

 

What further confuses, my dear Sir/Ma'am, is that you expect to acknowledge their really big mistake, which makes me curious what is that really big mistake, as they seemed to have provided a product that works for majority of people? Every game that launches has bugs, some of them quite serious, and DAI is no exception. Fortunately I avoided most of them and they have indicated by constant patching to be working on things. Unless you have some explicit evidence that they basically shrugged when reading these error posts, why would you assume that they are not actively trying fix things.

[Beama Beorhtost]

Hiemoth please, drop by the old generation thread in the feedbck section so that you can see yourself the problems people have been having, the majority are neatly listed in the OP.

By the way, did anybody noticed that the old gen thread started on the 20th of November and since then there have been 4 posts from BW people mostly to tell people to keep their council? Mind blown!

[Xyxlplic]

It's not only the disc problem that we suspect is unfixable. It's also the quality of the graphics, that a couple of devs sneaked a couple of twitter posts at some point in December saying that it was a really bad move to make it for old gens, as the game wouldn't run properly, it's heavily memory dependent and they had to strip the graphics down to bare to "make it fit", and "it still was a very tight fit". So, yes, there are larger implications than a mere disc unreadable problem, that border on false advertising and purposeful misleading of the customers with deceitful claims. All of that, basically, is unfixable if it is true that it was done intentionally [it's not a bug if it's on purpose]. And there are more. Anyway, drop by the thread, read through, and you'll get the idea. 

But the disc problem was the subject of the very long complaint that I responded to.

 

I've seen DAI running on a PS3 and I'm aware of the graphical shortcomings. Quite why anyone would expect an old gen console to run with the same graphics quality as a current gen console or PC is beyond me.

 

I love it when forum lawyers throw around claims like 'border on false advertising'. Makes me chuckle. Such innocence and naivete. Caveat Emptor.

[KaiserShep]

Overall, I think the game is superior to DA:O and 2 in terms of graphics on the PS3, and that's really enough for me. Anyone who expected the game to look like it did in the ads and demos were kidding themselves.

[Octarin]

But the disc problem was the subject of the very long complaint that I responded to.

 

I've seen DAI running on a PS3 and I'm aware of the graphical shortcomings. Quite why anyone would expect an old gen console to run with the same graphics quality as a current gen console or PC is beyond me.

 

I love it when forum lawyers throw around claims like 'border on false advertising'. Makes me chuckle. Such innocence and naivete. Caveat Emptor.

 

Don't put words into my mouth. You are all invited to come and CHECK THE THREAD and you will see what most people's graphical expectations are. So, you might wanna cut down on the irony and the assumptions. You obviously don't want to accept our invitation and you've already made up your mind that we're the forum lawyers and whine police. Whatever. You want to speak from a position of power, when in effect, you present nothing but a narrowminded, closeminded opinion that's ALREADY BEEN MADE BEFORE I EVEN SPOKE. No use for me to continue this conversation, because it never was.

[Octarin]

My dear Sir/Ma'am, if you have contacted troubleshooting or posted your bugs with system data, such as is usually asked by troubleshooting forums, then they have the data relevant to the bug. I am not completely certain what else information you are expecting to provide or that why you would write that you do not wish to devs to drop everything, yet at the same time expect to have an in-depth personal discussion with everyone having bugs in the game. And what would this acknowledgement even be? "Yes, there is a bug" in order to show that they don't think you are lying?

 

What further confuses, my dear Sir/Ma'am, is that you expect to acknowledge their really big mistake, which makes me curious what is that really big mistake, as they seemed to have provided a product that works for majority of people? Every game that launches has bugs, some of them quite serious, and DAI is no exception. Fortunately I avoided most of them and they have indicated by constant patching to be working on things. Unless you have some explicit evidence that they basically shrugged when reading these error posts, why would you assume that they are not actively trying fix things.

 

The above post goes to you too. A couple more points to you especially: there is nowhere to submit any data of dxdiag files or whatever. Didn't you know already? There is no form, no contact, noone to check them and noone to ask for them. Furthermore, if you HAD CHECKED THE THREAD you wouldn't be repeating the same old junk that we've been hearing from entitled players since release. Care to take up on our invitation and drop by the thread? No. So, why do you bother since you've already made up your mind that we're obviously delusional and stupid and whine-adins and have no merit in complaining? What is the point you're trying to make, if any? I am guessing, none. So, yet another dead in in a conversation that never was. 

[Mathias]

Overall, I think the game is superior to DA:O and 2 in terms of graphics on the PS3, and that's really enough for me. Anyone who expected the game to look like it did in the ads and demos were kidding themselves.

 

Yeah this day and age it's expected for Triple A games to never look as good as it does when they're first revealed. Graphical Downgrades have become the norm. But I'm not saying this to excuse any developer. This is a horrible standard that needs to be kicked.

[Hiemoth]

The above post goes to you too. A couple more points to you especially: there is nowhere to submit any data of dxdiag files or whatever. Didn't you know already? There is no form, no contact, noone to check them and noone to ask for them. Furthermore, if you HAD CHECKED THE THREAD you wouldn't be repeating the same old junk that we've been hearing from entitled players since release. Care to take up on our invitation and drop by the thread? No. So, why do you bother since you've already made up your mind that we're obviously delusional and stupid and whine-adins and have no merit in complaining? What is the point you're trying to make, if any? I am guessing, none. So, yet another dead in in a conversation that never was. 

 

As much as I always love to hear how narrow-minded I am, I kind of want to point out that based on your response how you truly misunderstood my point. Which isn't difficult, since you kind of ignored majority of the content of my message.

 

I am not claiming that if you or anyone else who has a game breaking, or really any kind of bug, shouldn't report them or wish to see them be fixed. I have no doubt there is a thread filled with valid posts on the subject. I am not dismissive of them and having had to deal with a couple of games with game-breaking bugs, can truly understand it sucks so bad. Especially if it is a game that you were looking forward to.

 

My point was that what exactly is this response you are looking for? What mistake should they be admitting, as just having checked damn reviews for the old consoles for the game, it seems that even there for majority the game works. So they didn't apparently publish a universally broken game on the old consoles. That they tell you that they are working on the fixes? Why would you think they weren't doing that already? Besides, if there are number of individual problems, do you want them to go the forums and tell some people they are working on their problems while ignoring the others? If, instead, there are identified larger issues, then wouldn't the assumption be that it is already something they are working on?

 

This thread is not about does the game run everyone, because that would obviously be untrue, this thread is that should the developers be constantly interacting here on the forums, which is what I disagree on and do not feel is a justified demand.

[AlanC9]

It's not only the disc problem that we suspect is unfixable. It's also the quality of the graphics, that a couple of devs sneaked a couple of twitter posts at some point in December saying that it was a really bad move to make it for old gens, as the game wouldn't run properly, it's heavily memory dependent and they had to strip the graphics down to bare to "make it fit", and "it still was a very tight fit". So, yes, there are larger implications than a mere disc unreadable problem, that border on false advertising and purposeful misleading of the customers with deceitful claims. All of that, basically, is unfixable if it is true that it was done intentionally [it's not a bug if it's on purpose]. And there are more. Anyway, drop by the thread, read through, and you'll get the ide

Well, yeah, graphics might be unfixable -- if the old-gen consoles can't make the game look good, they can't. It'd be interesting to look into a parallel universe where DAI was released for next-gen and PC only. I get the feeling that the old-gen players there would be even less happy about that situation. But as a PC player I don't know how it feels to have my console go obsolete.

[BlacJAC74]

I would have to kindly disagree.They just want some sympathy and not pure dismissive behavior.

There were people popping in the Old Gen thread literally just to say things like "Oh your game doesn't work?Too bad, mine does...Because I got the PS4 version ;-)"...Isn't that behavior "toxic"?

Also, complaints about technical issues of a game does not equate hate for the game.A game could be a-freaking-mazing but can have too many bugs or glitches that make the exprerience not so great.

 

You paint a lovely picture.  The reality can be somewhat different.  Take the whole ME3 ending fiasco as an example, there were death threats, people wishing ill on devs, writers and other staff members.  I get people are passionate about games, games they've invested a lot of time in, however, they're exactly that - games.

 

There are also people who refuse to accept things change and find fault regardless of how deep they have to delve as to find those faults.  I remember the hatred spewed by many on here when ME2 was first released, because it wasn't an ME1 clone.  It had no inventory and it was a Gears of Wars clone.  Now it's held up as the pinnacle of the series by many.  Some of those people will be the same people who came on here giving BioWare abuse when it first released.  DA:O also had them crawling out of the woodwork because it had next to nothing in common with BG.

 

To be fair, it happens on almost every dev site that work on a series of game.  It happened on the Beth forums when Morrowind was first released because it wasn't daggerfall, it happened with Oblivion because it wasn't Morrowind and so on.  Same happens with every passing Civ game too.  These forums seem to attract more than their fair share though.

[Father_Jerusalem]

 You seem to have big difficulties reading correctly a post. The issue isn't people who want to be positive or constructive and I was talking about hostile people. You seem to have forgotten the key words. When I want to be positive, or give a positive point of view, I try to be constructive and I don't throw rude posts. I try to be comprehensive with folks who can hardly enjoy their game, even if I do not always agree with what is being said. Not being able to enjoy correctly its games because of bugs and issues is one of the worst thing. I've seen several folks in xbox 360 who said they were close to tears, I have several friends on this forum who are also unhappy, while other people could enjoy their game, and you have some jerks who have no knowledge on the matter, who are not concerned but just want to come and pick a fight. That's so ridiculous, it's not even funny.

 

I was clear. A jerk is someone who is agressive, rude and snarky , who comes to lecture and dismiss the bad experience and feelings of people having issues in their game, while not only he has no idea what issues they experience, but also pretend that everyone is okay like him who doesn't have any issues. Yeah, you'd better shut up, leave the thread and enjoy other threads that could better fit you and better please you. That's my opinion, if you disagree, well, I don't want to disappoint you, but I don't really care what you think. 

 

And it's true, you all have no idea what people have, so just stop pretending anything, you just basically know that you have few issues or nothing in YOUR OWN game and that's it. 

 

There is basically nothing about being positive when you are hostile to other folks by the way. When some of them come to spam the thread with ridiculous pics, implying how people are ridiculous, stupid, etc, mocking other folks when you use the irony and insults, feeling somewhat superior, you think this is a positive behavior and a positive message ? No, it's not. You are being a jerk if you behave that way. If you want to think otherwise, that's your business, If you are not like that, then, good for you. If you feel concerned by my post, that's your business, not mine. 

 

So, basically, but threatening to commit physical violence on people who disagree with you, we're jerks, and you're a perfect innocent.

 

Got it.

 

For the record, when your first sentence includes threats of violence towards people, and calling people who disagree with you "jerks", you're god damned right I'm not going to read the rest of your post. 

 

You need to see someone for your anger problems. I'm not even a little bit joking here.

[Father_Jerusalem]

Exactly! Too many people treat complaints about bugs, ect as personal attacks or some kind of horrific rudeness. It makes no sense to me at all.

 

Honestly, I don't really use twitter and I don't see how one can form a valid statement about their issues in so very few letters. Also twitter isn't the best place for posting comments in my opinion for the same reason. I mean **** there is a feedback and support section for a reason, but it doesn't seem to get very many looks from Bioware judging by the amount of replies i've seen. Now as many people are a bit slow here and don't want to read exactly what I say I will make it perfectly clear. I'm not saying that Bioware doesn't look at the F&S section, but that's how it appears and appearances are important.

 

Well, when people who complain about bugs threaten violence on people who don't experience those bugs, it would make sense to treat that as a personal attack or some kind of horrific rudeness, and thus react to the person who made those statements instead of the bug problem itself.

[KaiserShep]

Yeah this day and age it's expected for Triple A games to never look as good as it does when they're first revealed. Graphical Downgrades have become the norm. But I'm not saying this to excuse any developer. This is a horrible standard that needs to be kicked.

Now hold on a second. Do you believe that the game's graphics is inferior on next-gen consoles to what was presented? The game was never presented on PS3's or 360's, just as it wasn't presented at lower settings on more modest PC's.

[DFMelancholine]

You paint a lovely picture.  The reality can be somewhat different.  Take the whole ME3 ending fiasco as an example, there were death threats, people wishing ill on devs, writers and other staff members.  I get people are passionate about games, games they've invested a lot of time in, however, they're exactly that - games.

 

There are also people who refuse to accept things change and find fault regardless of how deep they have to delve as to find those faults.  I remember the hatred spewed by many on here when ME2 was first released, because it wasn't an ME1 clone.  It had no inventory and it was a Gears of Wars clone.  Now it's held up as the pinnacle of the series by many.  Some of those people will be the same people who came on here giving BioWare abuse when it first released.  DA:O also had them crawling out of the woodwork because it had next to nothing in common with BG.

 

To be fair, it happens on almost every dev site that work on a series of game.  It happened on the Beth forums when Morrowind was first released because it wasn't daggerfall, it happened with Oblivion because it wasn't Morrowind and so on.  Same happens with every passing Civ game too.  These forums seem to attract more than their fair share though.

 

 

It also wasn't my intent to paint any sort of image whatsoever.I was just  referring to Dragon Age Inquisition and the complaints of fellow gamers about its technical issues from what I've seen during my brief time on this forum.Only that.

Also I wasn't even around back then, even during the ME3 fiasco so I don't really know what happened here in the forums  or any gaming related forum because to be honest I entered the world of video games recently.I understand what you are saying and I do not condone the bad behavior.

I was just condemning the condescending "trollish" behavior that some people had towards people on the Dragon Age Inquisition  Old Gen thread.People saying stuff like "You're an idiot for buying this game on old gen in the first place, don't whine about your  problems".

[spacefiddle]

You state that you literally want to commit physical violence towards people - excuse me, "jerks" - that don't have problems with their games, and some people are saying that these forums AREN'T toxic?

 

I mean, honestly, I deserve to get punched because I don't have gamebreaking bugs? Because I choose to express a positive viewpoint of the game, I'm a "jerk"? And I should "just shut up"?

 

****'s sake.

 

Wow, that's impressive.  You quoted his entire, thoughtful, and clearly-expressed post that had multiple points, several ways of explaining basic concepts, and a fair bit of unassailable logic - combined with a sincere and obvious effort to demonstrate empathy and wish others would just do the same.

 

And out of all of that, that entire thing, all ideas contained therein - you took "geez, sometimes I want to punch people," and seriously took that to mean, "Le Gasp!  You are advocating violence!  You are a terrible person and clearly that's exactly what you literally meant, and I will now pretend not to understand this rather common idiom used to express frustration while ignoring everything else you said with honesty, humility, and a genuine spirit of trying to get people to understand each other's point of view!"

 

****'s sake indeed.

 

Edit: holy crap I just made the mistake of reading the rest of your posts up to this point.  You really are committed to pretending this "threat of violence" was a serious thing, eh?  I suppose you have to be; if you stopped spinning that bogus exaggeration, you'd have very little else to say, by the looks of things.

 

Side note:  "Geez, sometimes I feel like" is not a "threat."  If you are unclear, please look up the legal definition of a "threat" at your favorite  dictionary or, for a professional analysis, public advocate or local barrister.  "Sometimes I feel like screaming" does not get you thrown out of a theater for being too loud, you see, and "sometimes you make me want to put my head through a wall" does not get you admitted to a psych ward for a suicide watch, because these things are well understood to be expressions of frustration or aggravation, and are an extremely common idiom in English.

 

If English is not your native language, then I apologize, as you may not have known that.  Either way, good news!  No threat was made against you at any time.

 

However, you do seem to me that you are kind of being a jerk.

[Giantdeathrobot]

Yeah this day and age it's expected for Triple A games to never look as good as it does when they're first revealed. Graphical Downgrades have become the norm. But I'm not saying this to excuse any developer. This is a horrible standard that needs to be kicked.

 

But it's not the same thing as Watch Dogs and A:CM however, where the best version of the game still looked much worse than the promotional material. The screenshots were for the PC, Xbone and PS4 versions, which will obviously have much better graphics and show the game in a better light. These screenshots also look like the actual game on those systems. Expecting 10 years old hardware (which is way below the minimal requirements on PC) to handle Inquisition anywhere near the level of the newer hardware is pretty naive, honestly. If you care about visual quality, well, get a newer console or a PC. It's that simple.

 

I do feel for the people who have repeat crashes, however, that's much worse than downgraded visuals. That's not something they should simply accept. But even among the old gen it seems like a bit of a minority, given the relatively small number of people who signed the petition as of this writing.

[Father_Jerusalem]

Wow, that's impressive.  You quoted his entire, thoughtful, and clearly-expressed post that had multiple points, several ways of explaining basic concepts, and a fair bit of unassailable logic - combined with a sincere and obvious effort to demonstrate empathy and wish others would just do the same.

 

And out of all of that, that entire thing, all ideas contained therein - you took "geez, sometimes I want to punch people," and seriously took that to mean, "Le Gasp!  You are advocating violence!  You are a terrible person and clearly that's exactly what you literally meant, and I will now pretend not to understand this rather common idiom used to express frustration while ignoring everything else you said with honesty, humility, and a genuine spirit of trying to get people to understand each other's point of view!"

 

****'s sake indeed.

 

Edit: holy crap I just made the mistake of reading the rest of your posts up to this point.  You really are committed to pretending this "threat of violence" was a serious thing, eh?  I suppose you have to be; if you stopped spinning that bogus exaggeration, you'd have very little else to say, by the looks of things.

 

Side note:  "Geez, sometimes I feel like" is not a "threat."  If you are unclear, please look up the legal definition of a "threat" at your favorite  dictionary or, for a professional analysis, public advocate or local barrister.  "Sometimes I feel like screaming" does not get you thrown out of a theater for being too loud, you see, and "sometimes you make me want to put my head through a wall" does not get you admitted to a psych ward for a suicide watch, because these things are well understood to be expressions of frustration or aggravation, and are an extremely common idiom in English.

 

If English is not your native language, then I apologize, as you may not have known that.  Either way, good news!  No threat was made against you at any time.

 

However, you do seem to me that you are kind of being a jerk.

 

So wishing harm on your fellow posters is acceptable behavior.

 

And people wonder why BSN has such a shitty reputation.

 

There are plenty of ways to express frustration. For instance, your scream metaphor expresses frustration without advocating violence. But that person went straight to wanting to punch people. Clearly they have anger issues which need to be worked out.

 

Honestly, I don't understand why "Don't threaten to punch people who express opposing viewpoints" is a controversial statement. I really don't.

 

"Welcome to the NEW BSN: Where speaking out against violence means you're a jerk!" 

[Pig Bodine]

I am struggling to understand what part of the game code you think could be responsible for disc read errors, false or otherwise. It's far more likely to be an issue with the way the discs have been formatted, which would not be down to Bioware. Maybe the reason you were told to go through EA was because not amount of patching the game code will fix a disc problem?

I'll be honest I'm not an expert. I just have a game that Bioware made that doesn't work. Therefore I expected them to fix it. I agree no amount of patching the game will fix an error with the discs. I was just speculating that perhaps a patch would allow us to install the 2nd disc- then hopefully we would stop getting these errors. If I'm wrong on that, please excuse my ignorance. However if I am wrong then I do  also believe that if the game breaking issues aren't fixed, for whatever reason, then Bioware still owes a full refund to everyone who hung onto their game. So either way I need to speak directly to them. How does speaking to EA Help get the discs reformatted? They aren't offering to replace them. They are just offering advice on what I can do- that I've already followed and doesn't provide a fix.

[Pig Bodine]

Customer Service is not Devs talking to you. That's like saying you expect to be able to speak to the design engineers at Apple if you have a problem with your iPhone. Customer Service comes from the Customer Service department.

Devs talking to me is not what I expect. It's just what I've been forced into chasing. Why? Because Bioware doesn't have a customer service dept. I work in customer services. If a customer has a problem they call in to us and we liase with other depts to fix it. If a fix isn't forthcoming we arrange to have a manager call them back within 48 hours and work towards a fix. I know you can't do that with a computer game- I'm not naive. However it is still somewhat unnacceptable that a company ignores complaints and make no statements about whether these complaints will be addressed.

 

I am also aware that some people are unhappy with issues that the devs shouldn't neccesarily have to address- so it's easy to categorise all complaints as being unreasonable expectations, but the complaints pertaining to being unable to actually play the game without it crashing every ten minutes or so are valid.

 

I've gone to EA Help tried everything they have suggested and the various copies I've tried still aren't working - unlike every other game I own- and believe me I game a lot.

 

That is why I've been messaging devs and why I started the petition- because we were being ignored.

 

I'm just trying to get to play a game I will no doubt love once I can play it. 

 

I'm a fan of Bioware games, and I want to be spending my time playing them not having to do this to try and get a fix. i have no interest in trolling, upsetting or annoying people. I just want a game that works.

[Xyxlplic]

Don't put words into my mouth. You are all invited to come and CHECK THE THREAD and you will see what most people's graphical expectations are. So, you might wanna cut down on the irony and the assumptions. You obviously don't want to accept our invitation and you've already made up your mind that we're the forum lawyers and whine police. Whatever. You want to speak from a position of power, when in effect, you present nothing but a narrowminded, closeminded opinion that's ALREADY BEEN MADE BEFORE I EVEN SPOKE. No use for me to continue this conversation, because it never was.

Actually I did go read the thread. There's a bunch of issues there that are the responsibility of Bioware to fix - if it's even possible to do so. The loading/disc issue is not one of them. Bioware wouldn't even be involved in that part and no amount of patching of the game will help.

 

We have three versions of DAI in my household - PS3, PS4, and PC. I personally play the PC version but I have experience of the PS3 version and on the PS3 we have here (a late model) the graphics are not great but playable. No other problems of note either. Maybe we're just lucky because I don't have any real problems with my PC install either and I run it on a mid-range laptop.

 

The comment about forum lawyers was specifically aimed at your hyperbole in the post I quoted. False advertising? I see these claims all the time on gaming forums and in 99.99% of cases it's down to someone with unrealistic expectations and no grasp of consumer law. Specifically, I'm not aware of any advertising by EA/BW that claimed better graphics on the old gen consoles than was delivered.

[Xyxlplic]

I'll be honest I'm not an expert. I just have a game that Bioware made that doesn't work. Therefore I expected them to fix it. I agree no amount of patching the game will fix an error with the discs. I was just speculating that perhaps a patch would allow us to install the 2nd disc- then hopefully we would stop getting these errors. If I'm wrong on that, please excuse my ignorance. However if I am wrong then I do  also believe that if the game breaking issues aren't fixed, for whatever reason, then Bioware still owes a full refund to everyone who hung onto their game. So either way I need to speak directly to them. How does speaking to EA Help get the discs reformatted? They aren't offering to replace them. They are just offering advice on what I can do- that I've already followed and doesn't provide a fix.

Bioware are the game developers. EA produced and distributed the game. Bioware will have had no input whatsoever into the physical creation of discs or any other method of distribution. The lack of a download option/install option for some consoles - which I agree is a very bad idea - will also not be down to them. You need to go after the right people and in this case that is EA and not BW.

 

Other issues reported on the old gen thread are definitely the responsibility of BW and they should be the ones to fix them.

 

You bought the game from EA, not BW. Anyone wanting a refund will need to go to EA for one as BW will have no ability to offer refunds even if they wanted to.

 

I was in no way suggesting that you had received sufficient support. I was just pointing out that you are complaining to the wrong people and they will not be able to help you even if they want to. BW's responsibility begins and ends with the game code.

[Morroian]

So wishing harm on your fellow posters is acceptable behavior.

 

He actually explained why the expression is not an actual threat and you still carry on? Is English not your first language cause thats the only reason I could see why you want to continue.