399 réponses à ce sujet

[Dieb]

I don't know what you're still discussing here, folks.

 

 

If the software has bugs, you wait for the developers to fix them with patches. People have been silently waiting for Windows updates since 3.1, as has the rest of the fairly young computer world. You don't get Bill Gates to answer your questions, you called people who did nothing but work at customer support.

 

If a product doesn't work, i.e. your disc just won't play, you return it to your retailer. If you refused to do so in due time (depending on your local legal situation) then that's on you.

 

This is how it has been ever since in procedural commercial manufacturing of... things. No developer, product designer, taylor, or construction worker is required to adress, or even in listen to first hand, customer complaints. That is not, and never has been, anywhere, how it works. I get that people are upset that BioWare developers have chosen to noticeably reduce the voluntary conversations they had with fans for some time. If you call it arrogant or snobbish and whatnot, then that's your good right to judge people, and you shan't have to deal with their supposed impolite, ignorant ways any longer.

 

But stop trying to make this into anything else; let alone having any sort of right on your side; or obligation on theirs. You are right to call the manufacturer out for their faulty product, but you're adressing the wrong department.

[ThreeF]

Overall, I think the game is superior to DA:O and 2 in terms of graphics on the PS3, and that's really enough for me. Anyone who expected the game to look like it did in the ads and demos were kidding themselves.

I'm actually more than ok that Cassandra doesn't look the way she looks in the promos.

[Grieving Natashina]

I just know that if I was one of the developers currently trying to patch the game, I would not be responding to a ton of spam in my mailbox from many posters that have an aggressive/demanding tone.  Especially if I was no longer working on it in the first place.  Yeah, Allan isn't really involved with DA:I at the moment, but he has been willing to pass information along.  Conal Pierce is one of the developers that is working on the game at the moment, and I have worked with him directly in the past (sent him footage and saves demonstrating the banter bug back in November upon his request.)

 

The devs do pop in and mention that they are listening, but for many, that doesn't seem to be enough.  I have seen a developer simply state, "We're working on fixes for ___ issues.  In the meantime, thanks for playing the game."  Angry fans turned around and immediately start yelling at him, saying things like, "You're not working on the game, you just want our money.  Troll again, EAware."   That is one of the nicer examples I can think of.  

 

It isn't the job of the developers or the writers (seen folks demand answers from them too) to post on the forums.  That's only the job of the community manager and the moderators.  It's the developers job to work on the game, to try to fix current content and work on future content.   I can't blame them one bit for not wanting to deal with being insulted, being called EA drones, being told that they should all be fired, ect ect.

 

They do respond from time to time, and that's all I can ask.  If you want an example of a development team that no longer interacts with the fans at all, look no further than Blizzard's forum boards.   

 

That's just my two cents.  Already the thread is more about posters bickering with each other than about the developer communication anyhow.  <sigh>

[Octarin]

As much as I always love to hear how narrow-minded I am, I kind of want to point out that based on your response how you truly misunderstood my point. Which isn't difficult, since you kind of ignored majority of the content of my message.

 

I am not claiming that if you or anyone else who has a game breaking, or really any kind of bug, shouldn't report them or wish to see them be fixed. I have no doubt there is a thread filled with valid posts on the subject. I am not dismissive of them and having had to deal with a couple of games with game-breaking bugs, can truly understand it sucks so bad. Especially if it is a game that you were looking forward to.

 

My point was that what exactly is this response you are looking for? What mistake should they be admitting, as just having checked damn reviews for the old consoles for the game, it seems that even there for majority the game works. So they didn't apparently publish a universally broken game on the old consoles. That they tell you that they are working on the fixes? Why would you think they weren't doing that already? Besides, if there are number of individual problems, do you want them to go the forums and tell some people they are working on their problems while ignoring the others? If, instead, there are identified larger issues, then wouldn't the assumption be that it is already something they are working on?

 

This thread is not about does the game run everyone, because that would obviously be untrue, this thread is that should the developers be constantly interacting here on the forums, which is what I disagree on and do not feel is a justified demand.

 

 

That wasn't your point initially, and neither was mine, to which you replied. You wanna dance round and round and now get back to what the initial post was all about, I have neither the inclination nor the time for dancing. And I personally find it a tad hypocritical, when people find their argument cornered to always resort to "this wasn't the OP's intention".  In any case, my argument is what it is, whether you like it, accept it or not, which is frankly not my problem whichever way it goes. I've said it numerous times that there is a specific thread where all those questions have been asked and answered and keep being asked and answered, and anyone who actually wishes to discuss that, instead of attempt to dance the merry weather, is more than welcome to come and do so. Nothing more to say beyond that point I feel. 

[Octarin]

Well, yeah, graphics might be unfixable -- if the old-gen consoles can't make the game look good, they can't. It'd be interesting to look into a parallel universe where DAI was released for next-gen and PC only. I get the feeling that the old-gen players there would be even less happy about that situation. But as a PC player I don't know how it feels to have my console go obsolete.

 

Yet once more you exhibit your absolute lack of interest or knowledge on what you're talking off. Mainly because most old gen players have reported that they would have preferred to wait and get the game for a new console when they have money to buy a new console instead of buy a game that was intentionally released broken. But then again, Alan, you have a reputation in the forums for talking about things you don't know, so it's not a big surprise to me that a) you haven't bothered to visit the thread in question and b ) you've no idea what you're talking about. Sad really.

[Octarin]

You paint a lovely picture.  The reality can be somewhat different.  Take the whole ME3 ending fiasco as an example, there were death threats, people wishing ill on devs, writers and other staff members.  I get people are passionate about games, games they've invested a lot of time in, however, they're exactly that - games.

 

There are also people who refuse to accept things change and find fault regardless of how deep they have to delve as to find those faults.  I remember the hatred spewed by many on here when ME2 was first released, because it wasn't an ME1 clone.  It had no inventory and it was a Gears of Wars clone.  Now it's held up as the pinnacle of the series by many.  Some of those people will be the same people who came on here giving BioWare abuse when it first released.  DA:O also had them crawling out of the woodwork because it had next to nothing in common with BG.

 

To be fair, it happens on almost every dev site that work on a series of game.  It happened on the Beth forums when Morrowind was first released because it wasn't daggerfall, it happened with Oblivion because it wasn't Morrowind and so on.  Same happens with every passing Civ game too.  These forums seem to attract more than their fair share though.

 

You are absolutely right about this. And yes, behaviours such as these are unacceptable, and they're what lead to Gamergate after all. People have absolutely no right to threaten someone else for whatever reason that may be, even if that reason is tangible and personal. Such people are inexcusable, and it's really shocking that there are so many of them around. Personally I fully understand why a specific company would wish to be silent at the release of a major AAA game around a quarter after the Gamergate bang. And I fully understand why devs might feel particularly threatened in later days. Thing is, though, when all's said and done, there are some things that they can't avoid, and one of those is, in my opinion, some detailed feedback on the patching and fixing process of the game, especially when said game is broken like hell. This hasn't happened. I don't see the devs coming in the forums and chit chatting with people, it's not their job, and I don't expect them to. But I would most definitely expect a weekly update on the forums of what's going on, what they're considering fixing, what they're considering changing or adding. It's what's needed to not leave players in the blank, and provide a blanket for those of us with existing griefs to fall on and break the fall softly. What I don't expect is Mark Darrah's pythianic messages, getting constantly redirected to personal twitter accounts and Gaider's condescension. That's burning the bridges in my opinion. But, like I said, it's just my opinion. 

[Octarin]

Actually I did go read the thread. There's a bunch of issues there that are the responsibility of Bioware to fix - if it's even possible to do so. The loading/disc issue is not one of them. Bioware wouldn't even be involved in that part and no amount of patching of the game will help.

 

We have three versions of DAI in my household - PS3, PS4, and PC. I personally play the PC version but I have experience of the PS3 version and on the PS3 we have here (a late model) the graphics are not great but playable. No other problems of note either. Maybe we're just lucky because I don't have any real problems with my PC install either and I run it on a mid-range laptop.

 

The comment about forum lawyers was specifically aimed at your hyperbole in the post I quoted. False advertising? I see these claims all the time on gaming forums and in 99.99% of cases it's down to someone with unrealistic expectations and no grasp of consumer law. Specifically, I'm not aware of any advertising by EA/BW that claimed better graphics on the old gen consoles than was delivered.

 

Thank you. I see your point. However, there was quite alot of assurance that for the old gen consoles the graphics quality wouldn't be subpar. Specifically, what they had said originally was that there would be no MAJOR difference except a few less NPCs walking around. As it turns out, we not only experience very major differences, but also intentional omissions, like for example the scars. And others. The thread OP, Panda, did a pretty good job collecting all that and gathering them together, with some images as well, of the worse of cases (as mine, for example, I get triangles and rectangles etc).This is my (our) basis for calling this false advertisement and deceitful claims. No, we never expected the awesome new gen or high end PC graphics. We expected graphics that were equal to ME3. We got rectangles and triangles and blurs.

[Octarin]

He actually explained why the expression is not an actual threat and you still carry on? Is English not your first language cause thats the only reason I could see why you want to continue.

 

 

Pardon me, English isn't my first language either, but I understood what she said loud and clear. Just saying, carry on.... *disappears*

[Hiemoth]

That wasn't your point initially, and neither was mine, to which you replied. You wanna dance round and round and now get back to what the initial post was all about, I have neither the inclination nor the time for dancing. And I personally find it a tad hypocritical, when people find their argument cornered to always resort to "this wasn't the OP's intention".  In any case, my argument is what it is, whether you like it, accept it or not, which is frankly not my problem whichever way it goes. I've said it numerous times that there is a specific thread where all those questions have been asked and answered and keep being asked and answered, and anyone who actually wishes to discuss that, instead of attempt to dance the merry weather, is more than welcome to come and do so. Nothing more to say beyond that point I feel. 

 

I do always enjoy being referred to as hypocritical by someone who constantly ignores majority of the content of my comments, it just really does make me reflect upon my actions. The issue here, as I understood from your initial comment, was not does people have issues with the old-gen versions of the game, obviously some people do and, to be honest, I am quite uncertain how your constant insistence on reading the thread would accomplish in this matter, as it doesn't really give a good idea how large a proportion of those games have that issue as the people with the problem are going to be the ones posting there. Your point, on which I replied to, was does Bioware need to admit some grave mistake and vow fix it. Which begs to question what grave mistake, since even with most old consoles the game seems to be playable. And since I disagree that Bioware needs to publicly acknowledge each bug individually, even for old consoles, I do not see that as a requirement for them. It is a completely different if they are not actively trying to fix those bugs, which I would find questionable.

 

Yet once more you exhibit your absolute lack of interest or knowledge on what you're talking off. Mainly because most old gen players have reported that they would have preferred to wait and get the game for a new console when they have money to buy a new console instead of buy a game that was intentionally released broken. But then again, Alan, you have a reputation in the forums for talking about things you don't know, so it's not a big surprise to me that a) you haven't bothered to visit the thread in question and b ) you've no idea what you're talking about. Sad really.

 

And speaking of hypocrisy, referring someone's reputation in a response is truly a classy way to handle things. I almost wonder what you see your own reputation on the forums to be.

[Octarin]

I do always enjoy being referred to as hypocritical by someone who constantly ignores majority of the content of my comments, it just really does make me reflect upon my actions. The issue here, as I understood from your initial comment, was not does people have issues with the old-gen versions of the game, obviously some people do and, to be honest, I am quite uncertain how your constant insistence on reading the thread would accomplish in this matter, as it doesn't really give a good idea how large a proportion of those games have that issue as the people with the problem are going to be the ones posting there. Your point, on which I replied to, was does Bioware need to admit some grave mistake and vow fix it. Which begs to question what grave mistake, since even with most old consoles the game seems to be playable. And since I disagree that Bioware needs to publicly acknowledge each bug individually, even for old consoles, I do not see that as a requirement for them. It is a completely different if they are not actively trying to fix those bugs, which I would find questionable.

 

 

And speaking of hypocrisy, referring someone's reputation in a response is truly a classy way to handle things. I almost wonder what you see your own reputation on the forums to be.

 

Not as anybody else's solicitor, that's for sure. What's your point? Just answer me that. Did you EVER have a point in replying to my posts or are you just trolling the night away? Cause I really have to agree with Natashina up there when she says that all that happens at the moment is people bitching at each other. So, what's your god damn point, make it and let's get this show on the road. 

[Eterna]

Most of the people I know of that play Dragon Age (or ME) wouldn't want to touch these forums with a five foot pole. I'm not sure if most people here realize just how bad a reputation this place has to a lot of people?

 

Having seen these forums after ME3's release this place has earned any shitty reputation it has. 

[Morroian]

The devs do pop in and mention that they are listening, but for many, that doesn't seem to be enough. 

 

Problem is its all pretty vague, the news on the next patch shows they are listening to some specific complaints. But what about the xbox360 and PS3 issues? What about some on PC who still have bugs that render them unable to progress? What about more general issues on mechanics that probably nothing can be done for DAI but are certainly relevant for future titles? They have steadfastly refused to engage in any dialogue whatsoever since even before the game released on these issues.

[AWTEW]

Having seen these forums after ME3's release this place has earned any shitty reputation it has. 

 

Except this is not even close to to the toxicity of those forums, at that time.  The oldgen port really is that bad, and customers who paid money have every right to complain.

[AlanC9]

Yet once more you exhibit your absolute lack of interest or knowledge on what you're talking off. Mainly because most old gen players have reported that they would have preferred to wait and get the game for a new console when they have money to buy a new console instead of buy a game that was intentionally released broken. But then again, Alan, you have a reputation in the forums for talking about things you don't know, so it's not a big surprise to me that a) you haven't bothered to visit the thread in question and b ) you've no idea what you're talking about. Sad really.

Gosh. I have a reputation? I'm horrified to hear that. What ever shall I do to restore my reputation here? Everybody I respect already respects me, so I guess I'm going to have to cultivate people who I don't actually respect myself.

OK, that fulfills the empty posturing requirement. As for the substance, I already said that I have no real idea how old-gen players would have reacted to DAI being next-gen only. And while I slogged through that thread, I didn't see a lot of people regretting that DAI had been released on old-gen at all. I'm prepared to believe that most of you guys feel that way, but what's your evidence?

Edit: oh, right, you were pulling a topic switch there. Gotcha. I was talking about the game looking ugly on old-gen, but you moved it to the game not working on old-gen. What percentage are we talking about, anyway? I still have a tough time wrapping my mind around a console game working differently for different players. I thought one point of consoles was that they all work the same.

[Hiemoth]

Not as anybody else's solicitor, that's for sure. What's your point? Just answer me that. Did you EVER have a point in replying to my posts or are you just trolling the night away? Cause I really have to agree with Natashina up there when she says that all that happens at the moment is people bitching at each other. So, what's your god damn point, make it and let's get this show on the road. 

 

The only reason I am responding to this is genuine astonishment, not because I feel there is anything constructive gotten from this discussion anymore. Your responses have been hostile and you have resorted in to personal attacks over the issues being discussed, yet you feel that you are being the one trolled here, feel you have a right to make any demands on discussions and that this is just other people being negative towards each other here.

 

This here is an open thread on a public forum for players of Bioware's games. The thread itself is about if Bioware is listening to their players and that should they respond. You posted on the subject, making statements I disagreed with. I posted explaining why I disagreed with them, which you took an issue with. This is usually how these kinds of discussions, although hopefully not always with such lever of personal issues. If you cannot handle that without feeling someone is trolling you or if you feel that anybody not agreeing with you is dismissive of a completely separate issue, then that is your problem.

 

As for what is my point, I have done my best to explain it prior to this. If there were parts which you didn't understand or disagreed with, raise them specifically. Although I guess that would actually require some attempt at a reasonable discourse in a public forum.

[Pig Bodine]

Bioware are the game developers. EA produced and distributed the game. Bioware will have had no input whatsoever into the physical creation of discs or any other method of distribution. The lack of a download option/install option for some consoles - which I agree is a very bad idea - will also not be down to them. You need to go after the right people and in this case that is EA and not BW.

 

Other issues reported on the old gen thread are definitely the responsibility of BW and they should be the ones to fix them.

 

You bought the game from EA, not BW. Anyone wanting a refund will need to go to EA for one as BW will have no ability to offer refunds even if they wanted to.

 

I was in no way suggesting that you had received sufficient support. I was just pointing out that you are complaining to the wrong people and they will not be able to help you even if they want to. BW's responsibility begins and ends with the game code.

Thank you for a balanced reply- it's really nice to read a cogent answer with real politeness and sense. If that sounded sarcastic it wasn't I was being genuine- it's often hard to put across emphasis- not being face to face. I will follow your advice and send the petition to EA- as well as Bioware. The way I see it is that as neither company has a customer service dept- in the traditional sense, and Bioware is basically owned by EA then that seems reasonable. Also it is Bioware's job to patch the game- so if a patch that allows install of the second disc is possible- I guess they would be responsible for that and therefore they need to know why the game they made is still crashing. Thanks!

[Octarin]

Having seen these forums after ME3's release this place has earned any shitty reputation it has. 

 

May I be allowed to laugh a little at this coming from a person with more than 7,000 forum posts..... 

[Pig Bodine]

Gosh. I have a reputation? I'm horrified to hear that. What ever shall I do to restore my reputation here? Everybody I respect already respects me, so I guess I'm going to have to cultivate people who I don't actually respect myself.

OK, that fulfills the empty posturing requirement. As for the substance, I already said that I have no real idea how old-gen players would have reacted to DAI being next-gen only. And while I slogged through that thread, I didn't see a lot of people regretting that DAI had been released on old-gen at all. I'm prepared to believe that most of you guys feel that way, but what's your evidence?

Edit: oh, right, you were pulling a topic switch there. Gotcha. I was talking about the game looking ugly on old-gen, but you moved it to the game not working on old-gen. What percentage are we talking about, anyway? I still have a tough time wrapping my mind around a console game working differently for different players. I thought one point of consoles was that they all work the same.

Missed the start of this discussion, my apologies...

 

Just wanted to point out that consoles don't all work the same- different iterations have different motherboards, disc drives etc... That is why the game works fine on some old gen consoles and crashes every ten minutes on others. That's why it's hard to believe if you have friends with old gen consoles who have copies that work that there are other people for whom the game just crashes all the time. I wish it were that simple and all consoles were the same- maybe I'd be able to play the game right now.

[Octarin]

The only reason I am responding to this is genuine astonishment, not because I feel there is anything constructive gotten from this discussion anymore. Your responses have been hostile and you have resorted in to personal attacks over the issues being discussed, yet you feel that you are being the one trolled here, feel you have a right to make any demands on discussions and that this is just other people being negative towards each other here.

 

This here is an open thread on a public forum for players of Bioware's games. The thread itself is about if Bioware is listening to their players and that should they respond. You posted on the subject, making statements I disagreed with. I posted explaining why I disagreed with them, which you took an issue with. This is usually how these kinds of discussions, although hopefully not always with such lever of personal issues. If you cannot handle that without feeling someone is trolling you or if you feel that anybody not agreeing with you is dismissive of a completely separate issue, then that is your problem.

 

As for what is my point, I have done my best to explain it prior to this. If there were parts which you didn't understand or disagreed with, raise them specifically. Although I guess that would actually require some attempt at a reasonable discourse in a public forum.

 

AKA, you've got no point. Thanks for wasting my time. 

[AlanC9]

Just wanted to point out that consoles don't all work the same- different iterations have different motherboards, disc drives etc... That is why the game works fine on some old gen consoles and crashes every ten minutes on others. That's why it's hard to believe if you have friends with old gen consoles who have copies that work that there are other people for whom the game just crashes all the time. I wish it were that simple and all consoles were the same- maybe I'd be able to play the game right now.

Thanks. That explains a lot. I suppose there's still some truth in it, since even if consoles vary it's within a far more limited range than PC configurations.

[didjamom]

Perhaps what you really want is to be a Community Manager yourself?

 

I could see it being frustrating if you perceived the role of the forums as a way to "get a response" from the dev team about anything, whether it be a complaint or an attempt to engage the team in some kind of discussion about our future plans. That's really never been its role, but it seems you think it should be-- or at least be more active it engaging the folks who choose (for whatever reason) to hang around here? Fair enough. Personally, I'd see any kind of organized effort to engage in that discussion as too much effort for far too little gain, with most of the time likely to be spent correcting misunderstandings or policing...but that's not for me to decide. My only decision has been that I don't spend my free time doing it any longer.

 What?? That's the whole idea of a FEEDBACK FORUM, we send you FEEDBACK whether to complain about something, you tell us what you're going to do about it.Or we give you FEEDBACK to compliment the game and you sit there and go aww thanks and ask us question about what we did and did not like about the product. You send me the information and I would gladly do your job for you.

[Grieving Natashina]

 What?? That's the whole idea of a FEEDBACK FORUM, we send you FEEDBACK whether to complain about something, you tell us what you're going to do about it.Or we give you FEEDBACK to compliment the game and you sit there and go aww thanks and ask us question about what we did and did not like about the product. You send me the information and I would gladly do your job for you.

 

That isn't his job, Didja.   He is neither a Community Manager nor a moderator.  As I stated earlier, the only people who's job it is to post is theirs.   We are giving our feedback, and if you pay attention to the BioWare blogs, they have talked directly about some of the bigger Feedback threads in the forums.  

 

Also, you might want take a breath here.   The man you're talking to isn't even one of the gameplay developers.  David Gaider is the lead senior writer for Dragon Age, and has been a writer for BW since 1999.    Shale, Dorian, Alistair, Zevran, Cassandra, the entire book of Asunder (and more) should ring some bells for you.  He wrote all of them.   He sure as hell doesn't have to come here, and barely does anymore.  

 

I think that very aggressive tone that you're demonstrating, that just enough of the loud minority share,  is the reason why we don't hear from the developers more often.    They do post in Patch news threads, and they do state flat out that "we've read about X on the forums, and we're working on it now."  Or, "Sorry, but we did hear your requests for X feature/fixing X bug, but we weren't able to get it in this time."  However, for some, it seems like unless they post in their Feedback thread, the developers are staying quiet.  They aren't.

 

I need to remember that this is the BSN and for some, the sky never stops falling. 

[Caja]

I just know that if I was one of the developers currently trying to patch the game, I would not be responding to a ton of spam in my mailbox from many posters that have an aggressive/demanding tone.  Especially if I was no longer working on it in the first place.  Yeah, Allan isn't really involved with DA:I at the moment, but he has been willing to pass information along.  Conal Pierce is one of the developers that is working on the game at the moment, and I have worked with him directly in the past (sent him footage and saves demonstrating the banter bug back in November upon his request.)

 

The devs do pop in and mention that they are listening, but for many, that doesn't seem to be enough.  I have seen a developer simply state, "We're working on fixes for ___ issues.  In the meantime, thanks for playing the game."  Angry fans turned around and immediately start yelling at him, saying things like, "You're not working on the game, you just want our money.  Troll again, EAware."   That is one of the nicer examples I can think of.  

 

It isn't the job of the developers or the writers (seen folks demand answers from them too) to post on the forums.  That's only the job of the community manager and the moderators.  It's the developers job to work on the game, to try to fix current content and work on future content.   I can't blame them one bit for not wanting to deal with being insulted, being called EA drones, being told that they should all be fired, ect ect.

 

They do respond from time to time, and that's all I can ask.  If you want an example of a development team that no longer interacts with the fans at all, look no further than Blizzard's forum boards.   

 

That's just my two cents.  Already the thread is more about posters bickering with each other than about the developer communication anyhow.  <sigh>

Just chiming in to say that I wholeheartedly agree with all of this. You're absolutely right. Communication between forum members and BioWare is a job for their community team. But to be honest, I haven't seen any community team members lately. I'm not even sure  who their community team members are at the moment. The last ones I knew were "Evil" Chris Priestly and Jessica Merizan who both no longer work for the company. Chris was rather active in the forum. Okay, a large part of his activity was about closing threads but there was a familiar face. And maybe that's what people are missing? As far as I'm concerned I find it a bit disappointing that no one asks anymore "we want to hear from you ----- xyz" or something like that, technical problems aside. And that adds to the feeling that the forum is abandoned. I'm not saying that this is really the case but I believe that several forum users have this feeling. Maybe the community team posts in sections of the forum where I don't read so I might have missed the posts. Or maybe I'm mistaken and the interaction with forum users isn't their job and they merely collect data. I'm just saying that it would be nice to see a familiar face in the forum once in a while (not that this would be a rewarding task). I know that Allan used to post a lot but was that really part of his job? I don't think so but I'm not sure. 

 

Just my two cents. 

[Nimlowyn]

 What?? That's the whole idea of a FEEDBACK FORUM, we send you FEEDBACK whether to complain about something, you tell us what you're going to do about it.Or we give you FEEDBACK to compliment the game and you sit there and go aww thanks and ask us question about what we did and did not like about the product. You send me the information and I would gladly do your job for you.

It is NOT the Lead Writer's job to interface with fans. We give our feedback on these forums, and they DO read them, but they are under no obligation to respond. The developers on these boards are not here to provide customer service, they come here of their own volition to interact with fans. At least they did, until people started treating them this way. This is why we can't have nice things.