But why? Is the Bioware Twitter account mostly for fans to talk to each other? Is the DA Facebook page?
No, these are used as means to convey information and foster a sense of communication between Bioware and the fanbase. I don't understand why the forums would be different. Especially since the format is much more conducive to conversations that take longer than 140 characters.
I know this isn't your call and I appreciate the response, but as I said earlier in this thread - having you or Mark or Allan randomly drop into a thread and do a forum "photo bomb," while appreciated, rarely does more good than harm. A more concerted effort by the Community team to organize, catalogue and schedule things like Dev Q&A's or topics about the game or discussions on the future... those would all help bring some sense of consistency and order. Rather than the crazy rain dance fans think they have to do to get someone from the company to show signs of life.
The bolded is where the problem lies, unfortunately.
This forum, and countless other forums all over the net, show that conversation is much, much rarer than back-and-forth arguing with more or less vitriol. Let us be completely honest here; how many threads on the BSN could we really claim to be only composed of productive (such as it is) discussion, and not people with different opinions posturing and slinging filth at each other? We see more these days since the rancor has died down, but still precious little. I see absolutely no reasons that this would be different if some devs came to have a chat, and indeed I wouldn't be surprised if it became worse.
On Twitter, you have a certain control of the message. it's good for announcements since it is instant and updates to everyone who is following. Same deal with a Facebook page. When you start conversations, well, the more you say, the higher chance you have of saying something that gets X persons mad, or could be interpreted to mean Y thing, or would be seen as a broken promise when Z game releases, so on and so forth. And people often hate when it happens. And no, I don't think I'm exagerating here, given the state of many video game communities on the internet. Saying nothing is very probably more beneficial than saying something that riles up some people.
You spoke of sites that did that before, Best Buy and such; the thing is, I believe a big part of why it works is because people are evaluationg the quality of a service which is usually more straightforward. You got what you needed or not. A video game (hell any piece of media really) is potentially far more controversial thanks to the wildly different tastes, expectations, interpretations, marketing hype, promises, etc. If there's one thing the ME3 ending incident showed, it,s that people can get very up in arms about such things. because of this, and of other reactions I've seen here and elsewhere, I very much understand why devs often refuse to talk to fans directly. It's too big of a can of worms to open.
I mean, it's not like only the pawns of EA do this or whatever. Even studios in the same genre with pretty stellar reputations, such as CD Projeckt RED or Larian, don't post on their own forums very often, and certanly don't routinely play twenty questions with fans on forums. It's an industry-wide thing and it's probably there for a good reason.