399 réponses à ce sujet

[Shechinah]

(to IamOuterRate) The game at launch did have some gamebreaking bugs amongst other bugs from what I've heard. A few still persist.

[DanteYoda]

Really? Is this you?
Why would the disc not even play?

Is that an issue with the disc media?

 

Surely that entitles folk to return/replace it?

No need to be so condescending about it...that's not cool, its just rude.

[Teligth]

Perhaps what you really want is to be a Community Manager yourself?

 

I could see it being frustrating if you perceived the role of the forums as a way to "get a response" from the dev team about anything, whether it be a complaint or an attempt to engage the team in some kind of discussion about our future plans. That's really never been its role, but it seems you think it should be-- or at least be more active it engaging the folks who choose (for whatever reason) to hang around here? Fair enough. Personally, I'd see any kind of organized effort to engage in that discussion as too much effort for far too little gain, with most of the time likely to be spent correcting misunderstandings or policing...but that's not for me to decide. My only decision has been that I don't spend my free time doing it any longer.

 

True forums are a place for discussing various topics about games, but generally one might think if you have a feedback&suggestion section that a dev or two might come by and peruse the discussions. Why would those sections even exist if no one from Bioware is looking. Is it just there for us to vent? Honestly, if you don't want to look at what your fan base says about your games, then why bother having that section of the website?

 

It seems that when people have issues here the topics are either locked, because things go wild from lack of replies from a place of authority. Or someone does randomly stop by and says they don't see any problems.

 

If that's how you want to represent your company/dev team then good on you. I know most people can move on to something else from CD Projeck Red or Bethesda. I loved DAO and even though I disliked DA2 to an extent I felt like you all were at least trying. DAI is fine aside from the lack of player customization choices (Removal of selecting stat points) and the drop of sub classes (dual wield warrior), but still it's a good game i've had fun with.

 

Also sorry you have to talk to the community, God forbid you want to discuss your creation with the fan base who pays your salary. Anyway it appears y'all need some more mods here, because things do get out of hand. You don't have to police it, but someone does.

 

[Beama Beorhtost]

I really find the attitude of certain posters offensive, especially when they are calling other forumers hypocrits because they dare to complain about game breaking issues. Surely, you must think they're just mad trolls or Neanderthals because if your game works on your chosen platforms there are no reasons why it shouldn't work on theirs. Well, go in the feedback section and look at the Old generation or the PC issues threads and then tell me that we're just imagining things!

 

From where I stand, people has all the rights to complain and request fixes for a broken product for which they paid a hefty sum of money!

[SurelyForth]

 

Also sorry you have to talk to the community, God forbid you want to discuss your creation with the fan base who pays your salary. Anyway it appears y'all need some more mods here, because things do get out of hand. You don't have to police it, but someone does.

 

 

I feel like this could be Exhibit A in the case of BioWare vs Their Burning Indifference Towards Most of the People Who Post on Their Forums.

[Teligth]

I really find the attitude of certain posters offensive, especially when they are calling other forumers hypocrits because they dare to complain about game breaking issues. Surely, you must think they're just mad trolls or Neanderthals because if your game works on your chosen platforms there are no reasons why it shouldn't work on theirs. Well, go in the feedback section and look at the Old generation or the PC issues threads and then tell me that we're just imagining things!

 

From where I stand, people has all the rights to complain and request fixes for a broken product for which they paid a hefty sum of money!

 

They most certainly do. For our 60+ dollars we expect as working product, not one that will be good after a few "patches&updates". Launch games in working condition not screwed condition.

 

I feel like this could be Exhibit A in the case of BioWare vs Their Burning Indifference Towards Most of the People Who Post on Their Forums.

 

It sure is. I mean I was willing to give them the benefit of the doubt, but after that Bioware Employee literally just said the devs don't pay attention i'm not quite sure what to say. That guy just burned a bridge in my opinion. Might not be Bioware's opinion, but if we hear nothing else what can we assume?

[Teddie Sage]

I am evil and enjoy de-railing threads.

In other words, you're just admitting you're not a good person... *sighs* And here I was, thinking I could subdue you in my infinite army of glorious Rainbow Ponies Lovers. 

[SofaJockey]

No need to be so condescending about it...that's not cool, its just rude.

 

What a ridiculous thing to say, that's not rude at all.

 

I'm trying to be helpful, if someone can't play the game then that's something that needs to be looked into

and I'm exploring some of those options.

 

The poster said some people could not play since November.

 

Sometimes 'some' includes themselves, which is why I was qualifying the situation.

 

If I had a game I could not play I would explore why not.

 

I was experiencing the store not opening glitch on XB1 back in November.

I wasn't going to abandon MP, so EA Answers did (eventually) give me a solution.

 

Clearly people on all platforms play successfully so either:

• There is an issue with the disc
• There is an issue with the configuration of their system
• They do not meet the minimum specs (if on PC)
• There is some other reason.

To say a game has been unplayable since November is a nonsensical situation and there must be

a resolution for it that the poster, or others they know experiencing the situation are missing.

[Teligth]

What a ridiculous thing to say, that's not rude at all.

 

I'm trying to be helpful, if someone can't play the game then that's something that needs to be looked into

and I'm exploring some of those options.

 

The poster said some people could not play since November.

 

Sometimes 'some' includes themselves, which is why I was qualifying the situation.

 

If I had a game I could not play I would explore why not.

 

I was experiencing the store not opening glitch on XB1 back in November.

I wasn't going to abandon MP, so EA Answers did (eventually) give me a solution.

 

Clearly people on all platforms play successfully so either:

• There is an issue with the disc
• There is an issue with the configuration of their system
• They do not meet the minimum specs (if on PC)
• There is some other reason.

To say a game has been unplayable since November is a nonsensical situation and there must be

a resolution for it that the poster, or others they know experiencing the situation are missing.

 

True, i've had very little issues with the game so far. The only game breaking error i've come across was in a few places.

1. I was judging someone at skyhold and when I went to begin it, the screen went black as if to load and it sat there for a few minutes before dropping me back next to the throne with everyone waiting for me to make a decision. However, there was no way I could continue the scene.

2. I was in Therefall Redoubt and when trying to reach the templar seniors, the doors on both sides, would have me sit waiting for almost 5-10 minutes apiece to try and get through the doors.

 

Other than that it's been pretty smooth.

[Dieb]

Yes we need paid Bioware CM's here keeping the Developers and customers updated with latest bugs, exploits and issues with the game, we as customers need to be updated on Patches and DLC/expansions when and if they are finalized..

 

Anything less is poor service..

 

You could either follow the twitter account, check the BioWare blog, or simply please see Conal Pierse's dedicated thread about updates in the Announcement section. Not only is it updated as soon as the information is availible, he also addresses individual questions.

 

http://forum.bioware...-master-thread/

 

I'm serious guys, I don't know what to tell you or inform about anymore. The info is all out there. The customer service, trouble shooting, patch updates is going live on multiple channels as soon as it is availible.

 

If you want to be kept in the loop with the developement of a possible future game or content DLC via forum, that is never ever going to happen; and it is definitely not part of any obligation towards customers.

[Lebanese Dude]

What a ridiculous thing to say, that's not rude at all.

 

I'm trying to be helpful, if someone can't play the game then that's something that needs to be looked into

and I'm exploring some of those options.

 

The poster said some people could not play since November.

 

Sometimes 'some' includes themselves, which is why I was qualifying the situation.

 

If I had a game I could not play I would explore why not.

 

I was experiencing the store not opening glitch on XB1 back in November.

I wasn't going to abandon MP, so EA Answers did (eventually) give me a solution.

 

Clearly people on all platforms play successfully so either:

• There is an issue with the disc
• There is an issue with the configuration of their system
• They do not meet the minimum specs (if on PC)
• There is some other reason.

To say a game has been unplayable since November is a nonsensical situation and there must be

a resolution for it that the poster, or others they know experiencing the situation are missing.

 

I've crashed like once...and it happened because I alt-tabbed 300 times to read posts on BSN

 

[pawswithclaws]

I've crashed like once...and it happened because I alt-tabbed 300 times to read posts on BSN

Clearly you deserved that crash!

[Teligth]

You could either follow the twitter account, check the BioWare blog, or simply please see Conal Pierse's dedicated thread about updates in the Announcement section. Not only is it updated as soon as the information is availible, he also addresses individual questions.

 

http://forum.bioware...-master-thread/

 

I'm serious guys, I don't know what to tell you or inform about anymore. The info is all out there. The customer service, trouble shooting, patch updates is going live on multiple channels as soon as it is availible.

 

If you want to be kept in the loop with the developement of a possible future game or content DLC via forum, that is never ever going to happen; and it is definitely not part of any obligation towards customers.

Hey I know it's nit pick, but that thread you linked is locked. It's been split into two new threads or something. I do feel that someone needs to bee keeping an eye on and responding to threads in the Support and feedback thread. That's why it's there in the first place.

[Dr. Rush]

Personally, I'd see any kind of organized effort to engage in that discussion as too much effort for far too little gain, with most of the time likely to be spent correcting misunderstandings or policing...but that's not for me to decide. My only decision has been that I don't spend my free time doing it any longer.

 

Sad, DG posts were the best reason to read the DA forums. I don't blame you at all though. 

[wingzeroshell]

ea chat has transferred me further this time wish me some bit of luck.

[Teligth]

Sad, DG posts were the best reason to read the DA forums. I don't blame you at all though. 

I respect your opinion, but i'm severely disappointed that he's given up on talking with the community. We end up feeling abandoned in that case.

[Teligth]

Hi David,

I appreciate that you've taken time to post on these forums. It is nice to have communication, which is essentially what many of us have been pining for.

I will say something, though.

This current philosophy about effort...I'm really starting to get tired of it. This relates not only to the post I've quoted, but also to this gem from Mark Darrah:

http://67.227.255.23...06&postcount=32

Is there a company-wide philosophy of putting in the least amount of effort to do things in order to yield results that allow you to just scrape by?

Is channeling resources towards things that may potentially increase a) popularity, general contentedness among consumers c) the chance of a repair of trust between producer and consumer?

I'll be honest, I've made my peace with Dragon Age Inquisition for the most part. I have realised that there are elements of the gameplay that I simply do not like, and that is not a cause for me to get up in arms and decry Bioware as a company. I've not posted on these forums whinging about Bioware's customer service in quite a while because really, I've got too much else to do, and I think you've all had enough. I commend you for the game you've made and for continuing to work on it.

BUT!

I happened to read this thread and your comments, Mr. Gaider, and they've just rubbed me the wrong way. 

The Feedback forums have got the subtitle: "Want to get your thoughts directly to the BioWare Community Team? Put it down on paper here."

Now, the language used here doesn't essentially denote that backwards and forwards communication between developers and customers as a necessity, but the sharing of ideas with the added 'guarantee' (according to that subtitle) that they wil go directly to the community team (which I would hope is in communication with the development team/producers/et al) requires that sort of communication.

Unless an audience is privy to the ideas being shared, then they will disappear into the ether. And I do not mean the sharing of ideas among members of the community -- that can be done elsewhere. This is a forum designed specifically by Bioware for Bioware customers. If people aren't communicating, then really, what is honestly the point of having this forum? Really? Is this a lesson in solidarity so that we, the customers, are able to rally together in a unified collective of disappointment (either disappointment towards Bioware for numerous reasons, or disappointment towards the people who are disappointed in Bioware)?

So what is the minimum amount of effort that you, and others employed by Bioware, are willing to expel for the sake of yourselves and your fans? Whatever the answer may be, something needs to change, and it needs to change soon before discontent spills over elsewhere.

 

Amen friend

[SofaJockey]

*snip*

 

Congratulations, I think that sanctimonious post pretty much kills any further chance of interaction on this thread.

[Teligth]

Congratulations, I think that sanctimonious post pretty much kills any further chance of interaction on this thread.

So he posts a civil response and he somehow kills further interaction? I'm not really seeing it.

[SofaJockey]

So he posts a civil response and he somehow kills further interaction? I'm not really seeing it.

 

I'm not seeing the civil response.

[Teligth]

I'm not seeing the civil response.

I'm not sure if this is a bait or not, I really hope not, but he opens in a very respectful way, links evidence and supports his claim. He has a right to his opinions and I saw nothing wrong with his response. Pointing out what you think is wrong by default isn't uncivil.

[wingzeroshell]

He doesn't have to answer us that's is fine but he will have to answer the higher ups i saved all this and will get him in trouble if at all possible.

[turuzzusapatuttu]

Also sorry you have to talk to the community, God forbid you want to discuss your creation with the fan base who pays your salary. Anyway it appears y'all need some more mods here, because things do get out of hand. You don't have to police it, but someone does.

 

 

That killed me. Gaider was pwned.

[Teligth]

He doesn't have to answer us that's is fine but he will have to answer the higher ups i saved all this and will get him in trouble if at all possible.

Wing Zero, it's not David's job to answer our questions since that's not his department, but we should have some kind of Bioware rep of the correct department frequenting these forums. 

[Fast Jimmy]

You could either follow the twitter account, check the BioWare blog, or simply please see Conal Pierse's dedicated thread about updates in the Announcement section. Not only is it updated as soon as the information is availible, he also addresses individual questions.

http://forum.bioware...-master-thread/

I'm serious guys, I don't know what to tell you or inform about anymore. The info is all out there. The customer service, trouble shooting, patch updates is going live on multiple channels as soon as it is availible.

If you want to be kept in the loop with the developement of a possible future game or content DLC via forum, that is never ever going to happen; and it is definitely not part of any obligation towards customers.

Your evidence of consistent communication is a thread that was locked a month ago?

...okay...