You might wanna check the forum title sometime.
I would direct you at the the number one thread in here, about the forthcoming patch that addresses almost every complaint we've brought to them over the past couple of months. Possibly they're not engaging (and I can't blame them considering how unpleasant some of us are) but they do appear to be listening.
The old gen systems are SOL. It's inexcusable, and hopefully EA will learn their lesson and stop forcing Bioware (and all their studios) to support them in the future, but there's nothing they can do for them, and there's nothing gamers can do but move forward and vote with your wallet if you feel you've been burned that badly.
Personally, if I were very excited for this game, common sense would tell me that it's an inferior experience on the old gen systems and I'd wait until I could make sure to play it on a system that does it justice (and I did - DAI was the impetus for building my new PC last year). You've got to upgrade sometime.