15 replies to this topic

[FuuNoKamiOka]

I played the game for a couple hours last night and had no problems. I went to go play more today and I keep getting this error:
 

 

Server Error in '/' Application. Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

 

I played it in Firefox, but I also tried playing in Google Chrome and have the the same problem. Does anyone know why I can't play? It's really frustrating.

 

 

[Renata]

Sorry about the delayed response - we're aware of the issue and are working on a fix for it. I'll post an update when it's been resolved. Apologies! 

[Renata]

Popping in again - if anyone that's experiencing this issue can provide a bit more info, it would help our investigation a ton! 

 

Please let me know a) what browser you are using, and when does this error occur? (Eg. immediately after login, after clicking on a specific card in the game, etc.) 

[Jesse Reid]

Can you try going directly to the site and not through the Keep? You can do that by visiting:

https://lastcourt.dragonagekeep.com/

[Jesse Reid]

Hey guys, can you try again today?

[Ryan Warden]

Just to eliminate possibilities, has anyone who is experiencing the error recently made changes to her/his Origin account (or are you aware of any changes that were made? Did you contact helpdesk recently?)?

[Ryan Warden]

Probably not. It would depend on the precise nature of the mods, but I'd be pretty surprised if modding had anything to do with this.

[Ryan Warden]

We're still working on it, btw. Digging up code, squinting at pointers, rubbing our chins thoughtfully -- that sort of thing. Hopefully we'll have more news soon.

[Ryan Warden]

We need some help from our friends at Failbetter to help investigate this. Sorry, but it's going to take a little more time.

[Ryan Warden]

Good news: we've found the problem, and we're investigating the cause so that we can stop it from happening. Basically, for every Origin account (the account that you use to log in to DAI, or to the Keep) there should be one Last Court account (this is a behind-the-scenes account, and should be unique for every player. You can have multiple characters per player, but only one Last Court player account per Origin account). Somehow, multiple Last Court accounts have been created for a handful of users.

 

We're still investigating the nature of these extra accounts, as well as potential fixes for affected users.

 

More info as it comes...

[Ryan Warden]

Okey doke, folks. We've deployed a potential fix for this issue. If you were previously experiencing this issue, could you try it now please?

[Ryan Warden]

I'll wait to hear more results before we exhale.   Thanks for the fast feedback!

[Ryan Warden]

Woo! I'll take that as a good sign. Many thanks to Renata, Jesse, and the team at Failbetter! And thanks to all of you for your patience.  

[Renata]

Thanks for letting us know again - we're working on a more permanent fix that should be ready this week. Sorry about that! Thanks for being so wonderfully patient, though, and stay tuned for updates. 

[Ryan Warden]

Looks like we won't be able to deploy the permanent fix today -- we're shooting for tomorrow. Sorry for the inconvenience!

[Jesse Reid]

Hey guys, the broken accounts should be fixed now and the patch was applied to the Keep earlier today. If anyone is still having the problem please let us know.