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XBox persona linked to wrong e-mail for Keep: need to change


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#1
DamascusSalfam

DamascusSalfam
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So, I have an issue with not being able to link up my XBox account with the Origin account used for the Keep.  Hopefully I can explain this in a way that makes sense.

 

My XBox tag is DamascusSalfam, registered to my Gmail account.  I sign into the Keep with the same e-mail address.

 

However, for some reason, my XBox tag has linked to my friend's Keep account by accident somehow, even though they use different e-mail addresses.

 

So basically, when I log into the Keep, it doesn't connect to my XBox account, and I don't see any of my save games or characters.  When SHE logs into the Keep, she sees all the characters from both her AND my account.  As a result, I can't upload or download anything between my game and my Keep account.  For now, I'm using her account to manage my save game states, but I'd really like to find a way to fix this.



#2
Kantr

Kantr
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You'll have to talk to EA and see if they can unlink your live account from the origin account.