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The dreaded "stuck in place" bug..


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#1
Zaw

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It used to be like 1 in 20 when the game first came out, then 5 in 10, now its almost every match in progress. It seems to be getting worse each patch for me (I'm on PC btw.) The only way I can play this game is playing a fresh match that isn't started already.

So my questions are..

1> Is there a workaround to break out of being stuck? (I've tried every key/action with no luck)
2> Have the devs acknowledged this bug?
3> Is there a fix coming?

Thanks

EDIT: I even had a game before where the UI was completely missing, and I couldn't even hit esc to quit, I had to alt-F4 (that was first time I've ever seen it that bad even.)

#2
veramis

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ZAW, loading into a game that is already in progress, as opposed to loading into the game from the lobby with the other three players simultaneously, reduces the odds of some lag-related loading bugs. Having a host who you have good ping to will also reduce loading bugs. You are most likely noticing more of these bugs because the game has been connecting you to hosts to whom you have relatively worse ping. Hosting will also make these bugs not affect you. This game is just very unforgiving of less-than-optimal ping.



#3
rlro

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1> Is there a workaround to break out of being stuck? (I've tried every key/action with no luck)
2> Have the devs acknowledged this bug?
3> Is there a fix coming?
 

 

1 - No

2 - Yes

3 - I hope so, but since this bug exists since the release and nothing has been done to fix it yet, I don't have any expectations



#4
Voodoom

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Having the same problem increasingly more and more.  Along with server boots.



#5
GreatBlueHeron

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dang, and i thought me3 mp was bad. im having fun in this game when i can play. just glitched to where the only thing i could see were the other players and the terrain (building disappeared). and when it went back to normal, i got stuck right in the stairs.

#6
nanotm

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the problem I found is people who play on bad connections with very limited upload capacity, the average broadband (adsl) type line has an upload cap of 445 or 1024kbps, each person that loads into an in progress game needs ot be sent the map info and position info and the lower value connection just cant do that hence the no ui problems, the next step up then you will get jitter problems as they system cant sync you fast enough with the host's system (particularly if they have a low end pc) only on hosts with at least a 5meg upload speed do I not suffer from such problems although I'm still suffering the lag spikes generated by low connection speed users (which must be bad net code optimisation by EA) when I host i often see people in game doing really slow movements, i asked one of them and apparently he was from Australia (i'm in the uk) and he was having one of the best games in ages (to me it looked horrible) but give him his due he only died twice apparently he spends most of his game time in the fade because origin cant patch him to a decent game /

 

getting stuck in a wall (ive done it a few times now) or randomly leaping into the ceiling in a treasure room (done that twice now) I found the simplest way to fix this was to spam attacks and charges while spinning the movement controls round you will eventually find your way out or you should get teleported out of the bugged position at the end of round recall as they party opens the door to the next round .

 

what I've found more disturbing is randomly dying during a lag spike caused as someone joins or leaves a game, or worse having origin's heartbeat die and the game auto shutdown on me ..... on average i get 4 of them every day especially as i seem to be playing mostly with people in Poland or check republic /


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#7
ghostwheel

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This is a particularity frustrating bug and I'm now experiencing this around 3 out of 4 games where I drop into a midgame run. 

What's even more annoying is when this happens straight after crashing you out the previous game - who'd think it'd be karma to at least save some progress by putting you into another game midway but nope; you've gotta start afresh each time and lose all that exp progress.
 



#8
AbyssMessiah

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@nanotm - I am on one of those ADSL lines with 1024 kbps and I host just fine. The speed is MORE than enough for a very large number of players now - most Europe AND Brazil at least. Also, my PC is not "top end" and not even "mid range" at this point but still pumping decent FPS and it doesn`t seem to cause problems performance wise if I play alone or with 3 more players.

 

So, this theory of yours is wrong. Now, latency, packet loss, those are different things, but not the speed itself.



#9
nanotm

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what you experience yourself isn't necessarily the same as what others experience though, the netcode  for this game is buggy, positional data resolution is handled for all players and mobs by the host's system when players drop in mid game, you can sometimes "trick" it into sync if the host runs through to open the next stage door teleporting everyone else to a fixed point and syncing things up (doesn't always work) if anyone else forces the teleport the rubberband effect will likely remain...

 

my system when I started playing was pretty old (thuban 1055t x6 with gtx570) it played the game on ultra with 60+ fps no probs, even appeared to me to be largely good as a host though i often got complaints, I upgraded to an fx8350 and r9-270x with a new motherboard despite still being on the exact same fibre pipe (80/20) no more complaints about jitter or mobs not appearing until after the area was cleared......

 

only change is better hardware in my pc, I'm still playing with people all over europe (based on speech and accents) the exact same people who were complaining in the past about me being the host asking what I did to make it so much better

 

even origin social server status has had near permanent orange status for the last 3 months and yet still the games are better than before when it was largely green (during my playtimes at least)


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#10
Kalas Magnus

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ah biower

 

patches just break more ting lol



#11
hellbiter88

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u know this problem has actually gotten much better for me since patch 4 and 5. In fact, now I'd almost say it's rare. Almost.



#12
AbyssMessiah

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@nanotm - we play for hours more or less with the same group and we NEVER have problems, unless with people that had those problems anyway, with what I assume a local issue. We are at the point where 99% of the time the game is stable and no problems happen. The 1% is the ocassional black screen or crash to desktop, but that is ONCE or twice in 3-4 hours, which is a very good playing record.

 

Not saying you are dead wrong, but some of the problems are local and not host related and / or speed..like SpaceV3gan being unable to load normally from lobby on TWO very good hosts (tried between whatever friends I play with on a regular basis) and one more with a slow PC on a questionable ISP also.

 

But we can logically predict / explain 100% of the incidents we are having between 8 players from all over Europe and one from Brazil.



#13
akots1

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u know this problem has actually gotten much better for me since patch 4 and 5. In fact, now I'd almost say it's rare. Almost.

Yes, I concur, the problem is almost cured for me. But now, after patch 5, I get weird lag spikes very frequently. So, it seems these two issues are not directly related. I blame those lost packets which never arrived to their destination.


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#14
SpaceV3gan

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u know this problem has actually gotten much better for me since patch 4 and 5. In fact, now I'd almost say it's rare. Almost.

You should try playing on my host.

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#15
Gya

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You should try playing on my host.

Out of curiosity, as I'm a complete tech-******, do you find any difference in the level of suckiness in European vs US vs Oceanic host connections? Is related to distance at all?

#16
hellbiter88

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You should try playing on my host.

 

 

no way I've heard about your lag lol



#17
Zaw

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Some of you guys might be having different problems (may or may not be related.) Although, all of them should be fixed regardless!

The one I'm specifically speaking of, is when you first load into a match and you immediately cannot use the movement/jump keys after it's loaded up. But.. you CAN use abilities and attacks, even ones that move your character, but the keys to move don't work at all. I've seen people have this problem even on brand new matches, but new matches always seem to work fine for me. For me, it only bugs out frequently on matches already in-progress.

I figure something like this is happening:

1> Client locks the player from being able to move until the game fully loads or syncs
2> Host sends all the init packets
3> [insert intermittent bug]
4> Client endlessly sits there going "you cannot move, because you still haven't loaded everything or sync'd properly"

The symptoms technically shouldn't have anything to do with connection. Even if there was packet loss, the net code should be using guaranteed packets for important initializing pre-game data. That is... unless lacking guaranteed init/sync packets IS the problem :) And if that's the case, they need to fix that.

#18
nanotm

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@zaw see that seems to be the problem all the time, there is a sync error.

 

when you get the infinite load screen that's a sync error your system hasn't received the info about what map it should load (common for in progress games where the host has a different default language)

 

when you get the stuck at the door bug, your client hasn't fully sync'd to the host (again common with in progress games), although in my experience this can sometimes be fixed when they clear the zone and you port in to the start of the next zone .

 

when you do an action and randomly end up inside a wall, this is a mapping error caused by a slow sync host,

 

when the mobs or the doors don't animate properly you know that's a problem with a poor host,

 

I played a game last night with a constant stream of problems (started from the lobby with all other players from the start) the mobs didn't move they just slid sideways, the mobs didn't actually move until you had hit them directly, and we finished the game in under 8 minutes (was like playing in super easy slo-mo) and did the same thing for another 8 runs of epic cash building :)

 

but when chatting we discovered the host was using an 8 year old system on a 1/0.5 meg dsl line and always had these problems, when he dropped from the lobby and re-joined he went from being the best player to being the worst (always dead), the game took on far more of a challenge as well as it moved back to normal speed. somehow we all managed to stay in sync with the guy but it was clear his system was dumping the AI into the stupid category to stay connected and keep us all mapped

 

there is always a problem like this with a few people (who get a nice 60+ fps game themselves) hosting, or dropping into on going matches and causing super lag, and I don't hate on them for not having more modern kit or decent internet but its clear that the game wasn't coded to work properly on the older stuff for the multiplayer,

 

I can play a what appears to me to be a perfect game on my 6 yr old e440 based laptop (its got 8gb ram and a gtx on board gfx solution as well as an ssd)  watching the same game on the pc across the room I can see its horrible, my son therefor only every joins groups and never hosts them (I told him to get it on console but hey ho)



#19
BioMasika

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Hey everybody, I've been reading through various threads tonight and something occurred to me that I'd like to investigate tomorrow. It would be incredibly helpful if I could get some clarification of conditions that you are experiencing the following when spawning in a level:

 

  • Loss of control
  • Loss of interface elements
  • Stuck on black screen (but able to hear audio)
  • Character dialogue not triggering

Specifically, are you ever the host when this occurs, does it happen only when joining a game in progress, does it occur after a host migration?

 

Thanks in advance:)


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#20
AbyssMessiah

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I`ll wing it: it seems, to me, at least, that I get all sorts of issues only on laggy hosts - the ones that give rubberbanding. My case is also most of the times, when I DO get missing textures, is usually area 3, then get ported to door, get area 4 just fine, only to have them missing in area 5 again. I get various levels of non-loads on laggy hosts - from textures missing to partial UI to no UI once.

 

Now, the stuck in place is strange, as I can get it while connecting to the same host - usually after a crash. Happened a few times pre-latest patch, happened only once since, where I left and reconnect to a Private lobby, during the same game, on the same host and got stuck in place ONCE. Hasn`t happened before, hasn`t happened since. Also had it happen before with the same result - I crashed to desktop, restarted game and found myself in the same lobby (I was the only one to have the crash, so I assume it was just a random hiccup), but I couldn`t move in the same lobby I played 2 hours in, on the same host. Additionally, sometimes it SEEMS to be a lag free game, or not as big as it could be, from seeing others move around and how skills register, from the times I end up on random hosts. 

 

Sat in a game once with a player not being able to move, pre-patch: we finished it, we hit ready, he could move on the next map / restart. Also, same thing happened to me in this patch - I couldn`t move area 5, but could move perfectly fine the next map / restart / run.

 

Never black screen on "good hosts". Got a report from one friend that she gets loading black screens more than others that connect to me or the other 2 hosts that we play with, but she always seems to lag a bit.

 

Also, for me, host migration is either successfull or crash to desktop, which prohibits me to gather sensible data, since I can`t connect into the same lobby. And for a time now I am playing on the same host each day and we never crash, as it never has issues, or I host, with the same results. Flawless for all EU, minus Brazil one client, which always has black screen on both mine and the other host - he HAS to join after the game has started. The game seems to bug a bit sometimes, as you can see a lot of players with "Connecting" where their banners and titles should be - sometimes they do, sometimes the lobby just collapses, with either "Error", or "Cannot connect to host". 

 

Never had dialogues not triggering.

 

[EDIT] I spotted me some folks that have unusual problems with connecting and not able to connect between certain hosts and I`ll try to host them all at one point and see how it goes. Will post after I do it with how it went.


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#21
Banxey

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Hey everybody, I've been reading through various threads tonight and something occurred to me that I'd like to investigate tomorrow. It would be incredibly helpful if I could get some clarification of conditions that you are experiencing the following when spawning in a level:

 

  • Loss of control
  • Loss of interface elements
  • Stuck on black screen (but able to hear audio)
  • Character dialogue not triggering

Specifically, are you ever the host when this occurs, does it happen only when joining a game in progress, does it occur after a host migration?

 

Thanks in advance:)

 

Loss of control only happens to me when I join a game in progress. The majority of times it happens with local people.

 

Dialogue not triggering was the only one of those I've had happen while hosting. It happened a few hours ago in a game with two random people (who I've seen before and assume are in the same region as me) and one friend from America (I'm in Australia). My friend and I started the game together, and the others dropped in. The next few games we played with the same people had dialogue.

 

The black screen didn't happen as often when I started playing as it does now, it happens almost every time I join a game from a lobby with my friend in America. But if she loads into the game and then invites me I can play. Always with lag, but sometimes it's only a little. I can tell it's going to black screen if I don't hear the weapon unsheath noise as the area loads. If I leave it to load I see the characters all standing up straight (not in a battle stance) and then it goes to black screen. She can join games I host without a blackscreen most of the time but it still happens to her. I've only had one black screen when loading into a game of hers that had already started.

 

Loss of interface happened to me once when joining that friend in a game in progress. Someone else was hosting though. 

 

If a host migration fails for me I get a CtD, I've never loaded back in with any of the other problems.


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#22
nanotm

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I've been the host when my game has randomly crashed, ive been the host when someone dropped in part way through a game and I loose all sound with a sort of snap sound in my ear (its just he game audio that's missing everything else is working perfectly if I hit alt +tab+ these problems often happen when off host sometimes they even happen when you joined a game lobby and all readied up together ....

 

 

ending up stuck on the ceiling is my least favourite bug that happens when I play one of the dagger dwarfs and try to attack something that's lower down than me (on stairs) and somehow instead of touching them my char will leap into the roof.....(never happens when hosting)



#23
SomberXIII

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Hey everybody, I've been reading through various threads tonight and something occurred to me that I'd like to investigate tomorrow. It would be incredibly helpful if I could get some clarification of conditions that you are experiencing the following when spawning in a level:

 

  • Loss of control
  • Loss of interface elements
  • Stuck on black screen (but able to hear audio)
  • Character dialogue not triggering

Specifically, are you ever the host when this occurs, does it happen only when joining a game in progress, does it occur after a host migration?

 

Thanks in advance:)

1. Loss of control happens when the match begins.

2. Loss of interface comes with the first.

3. Sometimes, the screen loads up and I can see some players moving. But they move without animations. And instead, they float.

4. I can hear soundtrack and ambient but no dialogue from advisors.

It never occurs when I'm hosting and it doesn't happen when joining a game in progress. It mostly happens at the start of matches.


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#24
ghostwheel

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Hey everybody, I've been reading through various threads tonight and something occurred to me that I'd like to investigate tomorrow. It would be incredibly helpful if I could get some clarification of conditions that you are experiencing the following when spawning in a level:

 

  • Loss of control
  • Loss of interface elements
  • Stuck on black screen (but able to hear audio)
  • Character dialogue not triggering

Specifically, are you ever the host when this occurs, does it happen only when joining a game in progress, does it occur after a host migration?

 

Thanks in advance:)

Thanks for looking into this. Happens regularly with me when joining a game midway - more often than not.
Never happens when hosting.
I always use the xbox controller with the PC.
Sometimes the interface doesn't show up and I need to ALT-F4 to exit.
Happened a few times joining a game that's just starting also (lobby shows that they just initiated the game before I joined); I see others run off normally while I'm stuck on the spot.
While stuck, sometimes I see others join - they are sometimes stuck and leave but other times they are able to move and run off normally.

Some technical details.
Windows 8 64 bit.
Gaming laptop patched with latest drivers and is a rather new spec that can handle the game with no problems (clevo w230ss)
I run two displays with the game running fullscreen on the primary laptop screen - nvidea 860m chipset.
No other application running in the background apart from Internet browser windows.
Internet connection is very stable with a good router that replaces the rubbish default one supplied by my ISP.
All ports opened (apart from 80 and 443) as recommended by this article :
http://help.ea.com/e...ge-inquisition/

 



#25
Zaw

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Specifically, are you ever the host when this occurs, does it happen only when joining a game in progress, does it occur after a host migration?


I've actually had a few various bugs related to joining games. I'll even list all the bugged match problems I've run into, maybe it'll help you. Also to note: My internet connection is usually very stable, and I'm located in PST time zone.

Situation 1:
Problem: You can watch other players fighting perfectly fine, and you can even hit enemies with attacks (if in range)... but you can't move or jump.
Platform: PC
Occurs When: Immediately
Game loads UI: Yes
Game loads all 3D assets: Yes
Game plays audio: Yes
External players can be seen: Yes
External enemies can be seen: Yes
Keyboard Control for movement: No
Keyboard Control for jumping: No
Keyboard Control for abilities: Yes
Keyboard Control for basic attacks: Yes (I think?)
Keyboard Control for ESC menu: Yes
Player size: Any (it happens whether there's 1, 2 or 3 players active)
Host migration during bug: No (not that I've seen)
Off-Host Occurrence for joining in-progress matches: ~14 in 20 matches (easily)
Off-Host Occurrence for new matches started from lobby by everyone: 0 (that I can recall)
Self-Hosted Occurrence for new matches started from lobby by everyone: 0 (that I can recall)
Noticeable lag for gameplay/combat: None or minimal


Situation 2:
Problem: You can watch other players fighting perfectly fine, but you have no keyboard or mouse control and no UI.
Platform: PC
Occurs When: Immediately
Game loads UI: No
Game loads all 3D assets: Yes
Game plays audio: Yes
External players can be seen: Yes
External enemies can be seen: Yes
Keyboard Control for movement: No
Keyboard Control for jumping: No
Keyboard Control for abilities: No
Keyboard Control for basic attacks: No
Keyboard Control for ESC menu: No (must alt-F4 to kill client)
Player size: I think it was 3 players
Hosted: Not hosted by me
Host migrations during bug: No? (hard to tell with no UI)
Occurrence for joining in-progress matches: 1 time (at least recently that I remember)
Noticeable lag for gameplay/combat: None or minimal


Situation 3:
Problem: Game crashes after match ends.
Platform: PC
Occurrence: 1 in ~30 matches (happened 3-4 times that I remember)
Notes: After the match ends, and you see all 4 players standing around the banner, it will go to load the summary page and then crash to the desktop.
Noticeable lag for gameplay/combat: None or minimal


Situation 4:
Problem: Game crashes while loading into a match.
Platform: PC
Occurrence: 1 in ~50 matches (happened 2-3 times that I remember)
Notes: I haven't had this happen recently, so I don't have the best details on this. I believe it would occur right as you see some of the terrain geometry loading, and then it would crash.
Noticeable lag for gameplay/combat: Unknown

I don't host games as often, although I don't recall any game I've ever hosted crashing or getting stuck ever. I'm sure that people who host nearly 100% of the time will be able to give you better data.

Would a video of the problem help? It occurs so frequently I can probably get one :)
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