59 réponses à ce sujet

[Sugram84]

i think  Bioware & EA should abandone Origin & go Over to Steam, they share a lot of functions, & do we need so meany programs? that awry game company makes their own program to their games, no we don't, there is Uplay & origin, 2 that i know, cause steam exist this become unnessesary, origin lets u buy game? YES! dose it let u get/buy DLC? YES! Does it save ur game data like achiments & other stuff? YES! this functions are same as steam, but steam has a lot more, well all know that & thats not the point, point is we don't need so meany programs with same functions, that are allmost same, but different game company, steam compains all, that's why all game comany's that have their own programs should abbandone them & go to steam, its a lot simpler for Costumers/Players

 

Whos With Me On This One?

[DarkKnightHolmes]

Things that will never happen:

 

This.

[Elhanan]

Not a fan of either site; am hoping GOG Galaxy and the no DRM platform makes it work.

[Sugram84]

Things that will never happen:

 

This.

not asking that, i'm asking who agrees with me , figured it would make interesting topic

[Lukas Trevelyan]

I'd be inclined to agree if it weren't an impossible decision. Not only is EA the one who holds power to do such a thing, they never will because of a business disagreement. I believe it's something about Valve business policies.

[AlanC9]

I don't see why it matters. The only difference between the platforms that I can see is that Origin has a return policy and Steam doesn't, but I suppose EA could institute returns on Steam if they wanted to go there.

[drummerchick]

I can't directly compare the two, since I've never Had to contact Origin's Customer Service, but Steam's is pretty bad. You're better off just Googling a solution to your problem and hoping it works. 

[Lukas Trevelyan]

I don't see why it matters. The only difference between the platforms that I can see is that Origin has a return policy and Steam doesn't, but I suppose EA could institute returns on Steam if they wanted to go there.

 

Origin's currency exchange is pretty weird. Apparently 60 dollars=60 euros=60 pounds... That's my only gripe about it really. That and them doing less sales but that's starting to change. 

[Cyonan]

Having no competitors is generally bad for the consumer, even if it is Valve that would be the one who owns everything.

 

Personally I'm hoping that GoG Galaxy is good. Steam is nice, but it's still DRM and I'd prefer not to have DRM when given the option.

[FFZero]

Honestly they’re kind of just as bad/good as each other, they have a near equal amount of pros and cons. For instance, I’ve personally never had an issue with EA/Origin customer service, whatever problem I've had was fixed within an hour or two whereas with Steam trying to get help is about as easy as getting blood from a stone. However as Lukas Trevelyan said Origin has weird conversion rates and the pricing in general is a bit daft too imo. Physical copies of games devalue very quickly after release whereas on Origin the prices only drop below the full retail price after a few years, unless EA decide to have a sale for certain titles, which honestly is just stupid. This is one of the things Steam does right, if a game has been out for a few months to a year it’ll eventually come down a fair bit in price or you can get it really cheap in a sale.  

[AlanC9]

Origin's currency exchange is pretty weird. Apparently 60 dollars=60 euros=60 pounds... That's my only gripe about it really. That and them doing less sales but that's starting to change.

That's kind of wacky. Not so bad for the Euro -- that's at, what, less than $1.10 these days? But yeah, I'd be annoyed at that too. Let's see if EA changes this policy in a hurry if the Euro gets below $1.

I also agree that EA's pricing policy doesn't make much sense, but I don't see what that has to do with the platforms. Presumably they'd have control over their own prices on Steam too.

[In Exile]

That's kind of wacky. Not so bad for the Euro -- that's at, what, less than $1.10 these days? But yeah, I'd be annoyed at that too. Let's see if EA changes this policy in a hurry if the Euro gets below $1.

I also agree that EA's pricing policy doesn't make much sense, but I don't see what that has to do with the platforms. Presumably they'd have control over their own prices on Steam too.

Steam charges me in USD rather than CAD which isn't necessarily better. Don't know how they handle European pricing.

[FeliciaM]

That'll never happen. I know DA:O and Mass Effect are still up there. But any of their newer stuff like me3 or DA2 were pulled off Steam's shelves. I think because Steam doesn't like selling stuff through the in-game DLC stores or something, and EA refused to changed it. You can google 'why isn't me3 available on steam?'

[InterrogationBear]

Sure, when Valve abandons his 30% cut, introduces actual customer service and a return policy.

 

In a digital-only future, do you really think EA and the other publishers will give Valve 30% of their entire PC-revenue?

[Fidite Nemini]

Aside from Steam Sales, Origin is a much more customer-friendly service.

 

Ever tried getting help from Steam support? They don't even answer.

Want a refund for a game from Steam? BWAHAHAHA, Steam just recently changed their terms so you can't (not like you could before).

 

Origin support is great, even if they are seemingly outsourced to India and can't always help if you have a complex issue, though escalating the problem usually gets you competent help. They are also quick to give out rebates or smalltime freebies if they can't help.

And Origin GGG is excellent, nevermind that I've found that if you ask politely enough, the advisors in the support chat will readily grant you a full refund even after the initial GGG period passed.

 

Really the only points Steam has are its sales and the integrated Steam communities/workshops.

[wolfsite]

Cause we all know nothing but great things can happen when one company has a stranglehold Monopoly over the market.

[SomberXIII]

I kinda prefer non-DRM. Not a fan of Steam either.

[Jaron Oberyn]

I prefer Origin over steam. Valve is way overrated.

[PhroXenGold]

Aside from Steam Sales, Origin is a much more customer-friendly service.

 

Ever tried getting help from Steam support? They don't even answer.

Want a refund for a game from Steam? BWAHAHAHA, Steam just recently changed their terms so you can't (not like you could before).

 

Origin support is great, even if they are seemingly outsourced to India and can't always help if you have a complex issue, though escalating the problem usually gets you competent help. They are also quick to give out rebates or smalltime freebies if they can't help.

And Origin GGG is excellent, nevermind that I've found that if you ask politely enough, the advisors in the support chat will readily grant you a full refund even after the initial GGG period passed.

 

Really the only points Steam has are its sales and the integrated Steam communities/workshops.

 

Yeah, I was rather pleasantly suprised with Origin. The software itself is perfectly functional, and the support is vastly superior to Steam.

[Bizantura]

Diversity is better then a monopoly.  So no, besides never had a problem with Origin and support functions adequatly.  Like allready stated the Steam one doesn't function.  DRM free like GOG would be nice.

[Sugram84]

Honestly they’re kind of just as bad/good as each other, they have a near equal amount of pros and cons. For instance, I’ve personally never had an issue with EA/Origin customer service, whatever problem I've had was fixed within an hour or two whereas with Steam trying to get help is about as easy as getting blood from a stone. However as Lukas Trevelyan said Origin has weird conversion rates and the pricing in general is a bit daft too imo. Physical copies of games devalue very quickly after release whereas on Origin the prices only drop below the full retail price after a few years, unless EA decide to have a sale for certain titles, which honestly is just stupid. This is one of the things Steam does right, if a game has been out for a few months to a year it’ll eventually come down a fair bit in price or you can get it really cheap in a sale.  

my issue with it is, i don't wan't to meany programs on my PC & to meany background processes (i know i can close it & disable its Start-up, but its still kind of pain in the...), steam or no program at all DAO did not have origin or anything when it came out & people got by with out it, thats why i like that all games would be under 1 program

[AlanC9]

Does Origin default to running on startup? I can't remember.

Anyway, if that's your issue you should be asking for Steam to go away too, rather than asking for even more games to be put on Steam.

[Sugram84]

Aside from Steam Sales, Origin is a much more customer-friendly service.

 

Ever tried getting help from Steam support? They don't even answer.

Want a refund for a game from Steam? BWAHAHAHA, Steam just recently changed their terms so you can't (not like you could before).

 

Origin support is great, even if they are seemingly outsourced to India and can't always help if you have a complex issue, though escalating the problem usually gets you competent help. They are also quick to give out rebates or smalltime freebies if they can't help.

And Origin GGG is excellent, nevermind that I've found that if you ask politely enough, the advisors in the support chat will readily grant you a full refund even after the initial GGG period passed.

 

Really the only points Steam has are its sales and the integrated Steam communities/workshops.

Greate support? look at here Then:

http://forum.bioware...rade-to-deluxe/

http://answers.ea.co...173048#U4173048

made 2 topic's, but no answer from them

that's not greate at all

[Cyonan]

Greate support? look at here Then:

http://forum.bioware...rade-to-deluxe/

http://answers.ea.co...173048#U4173048

made 2 topic's, but no answer from them

that's not greate at all

 

The best thing to do would have been to use the live support option within Origin itself. I've never had a problem with doing that, and is what I suspect Fidite was talking about.

 

The BioWare forums are intended for discussion and not customer service, so EA doesn't really pay attention to it. The EA Answers forum seem to be intended as more of a "players helping players" forum rather than a dedicated customer service thing.

 

In either case, it's still better than the embarrassment that is Steam's customer support in my opinion.

[Fidite Nemini]

Greate support? look at here Then:

http://forum.bioware...rade-to-deluxe/

http://answers.ea.co...173048#U4173048

made 2 topic's, but no answer from them

that's not greate at all

 

Neither of those are EA support websites. The first one being on this forum is misplaced as this is no EA forum, it belongs to BioWare. They can only answer topics regarding BioWare products and services, Origin is not among them.

 

And the EA Answer HQ is only player-to-player help, not official support. There are no specialists there to work on your problems, only other users like you who help others with common issues.

 

If you want official support, use the Origin support live-chat. There you get connected to an official advisor representing EA and they can help you with such issues like the one you have/had. If the advisor can't help you, ask to escalate the issue (as in pass it along higher up the chain of support, not start screaming and threaten with bombings ), that way you'll get a specialist to review your case.

Can only speak for my own experiences, but from the couple times I've used the support chat, I've got my problems resolved, either with help from the advisor or from a specialist. I've also gotten other inquiries handled like game refunds past the GGG time window or plain asking for freebies (got the Sir Isaac armor DLC for DA2 by asking the support chat for it, nice and polite with implied twinkle eyes, got it ).

 

Origin support is great. You just happened not to use the right adress so to speak. If you can't find the support chat:

 

Hit the "Help" tab in your origin client and select "Origin Help". This will open the official EA support page. There you can select your problem from a variety of problem areas (say Billing/Purchasing) -> select next. The add some details, for example "credit card verification" -> select next. Now the website will show you various links to FAQs that may or may not represent your issue. If you don't find your problem there -> scroll down. There will be a link to the EA Answer HQ -> scroll down.

 

Right at the bottom of the last page, you have the option to "Contact EA" -> select this.

 

This will lead you to the EA support live-chat. Select your Origin version (Mac or PC), select your problem area (basically the same as before) and then select "Chat Now". After a short waiting period (for me usually three to five minutes, but can take longer if you try it during rush hours, they give a rough time approximation), you'll get connected to an advisor and can deal with your problem.

 

Here a handy link straight to the support chat: Origin PC, Billing/Purchasing, credit card verification

 

The best thing to do would have been to use the live support option within Origin itself. I've never had a problem with doing that, and is what I suspect Fidite was talking about.

 

The BioWare forums are intended for discussion and not customer service, so EA doesn't really pay attention to it. The EA Answers forum seem to be intended as more of a "players helping players" forum rather than a dedicated customer service thing.

 

In either case, it's still better than the embarrassment that is Steam's customer support in my opinion.

 

Correct.

 

Not that the EA Answer HQ is useless, some issues can get resolved with help from other users, but those are usually everyday issues or otherwise low-key problems with readily available work-arounds. Problems like payment issues or the likes can only be handled by people with access to the system, which is either the bank, or Origin.

 

Like I said, used the EA support chat a couple times, only had one or two instances where they couldn't help me at all. Everything else got resolved to my satisfaction.

Comparing that to Steam, I've opened a couple support tickets but never got a single answer. Ultimately I just stopped using Steam support and go straight to community help. I also likewise don't use Steam much unless I have to or if Steam has a sale on a game that I want to play. Any other case and I give Steam a wide berth.