all these "cutscenes" consisted of was fixing the camera on whoever happened to be speaking. It's not like they even emoted any more than they do in DAI, or even did anything. They just stood there, much as they do in DAI, with the camera centered on their face.
Erm, were you expecting them to dance or something? We're talking about emotion here. Posture, genuine and believable reactions.
Outside of cutscenes, the NPCs in DAI don't have any unique reactions and most of the times their gestures don't match to what they are saying because they use the same animations for every conversation. Remember Chancellor Roderick with Cullen in Haven, that even though he was done talking, he was still making gestures with his hands? Or maybe when NPCs randomly start doing merchant gestures when they are having a normal conversation with you? Or how about when you give someone bad news and their facial expression is the same throughout the whole conversation?
Now here's an example of a quest in DAO, I see a lot of emotion there, not only on her face but her posture as well. If it had the 3rd person view from DAI, she would just stand straight with a neutral expression on her face and probably with her arms crossed or something, while her voice is all cracking and she's almost crying on you. The NPCs faces in DAO all show emotion accordingly to what they are saying and what you tell them. Heck, even DA2 did that! If you think otherwise, you clearly didn't pay attention when you played the games.
You may think cutscenes may not be important, and that's good for you, but it is to many people because it helps them feel more connected to the characters and the story.