Same could be said for the gross, broken male elf anatomy. I hope they're listening and they'll fix both these issues, but their silence and assumed inaction--a result of that silence--strikes me as Bioware simply not caring. Unless it's a game-breaking bug (or an arguably helpful exploit), they'll probably just ignore us. 
Either way, it'd be real super if Bioware could learn that simply interacting with your consumers on a regular basis can set their minds at ease leagues better than simply pretending not to notice them.
Though it can be a bit risky...it's sort of circular I suppose. The forums can get downright nasty
so the devs might want to stay away. But then one reason there's incivility is because people are annoyed that the devs aren't around as much. So either they have to tough it out until things smooth over, or the forum has to really try to keep things pleasant (I'm thinking more of a few bad apples - the overall bunch is fairly polite and kind, or so I've found
)
And then there's PR stuff. Like what are they allowed to say? What happens if one says something, it get misinterpreted, and then lots of people get annoyed on both sides? Tough situation, I think.
I can agree, I'd definitely love to have the opportunity to interact with the devs on a more regular basis, but I guess I can also see why they might feel it's in their best interests to just silently observe (and I really do think they keep an eye on this, even if we're not seeing it through regular posts on their part).