8 réponses à ce sujet

[WraithTDK]

So after MONTHS of waiting for this stupid Signature edition rewards; after months of seeing "we are looking into this for you" every time I log in, FINALLY, something changes, and I see this:

 

 

"If you won this item and it isn't appearing, WE CAN UNLOCK IT FOR YOU."

SWEET! Finally! They figured out this problem, and are finally ready to fix it, right? COOL! So I'll just them by clicking the...

the...

 

huh. Alright...there's nothing there...

 

hrmmm....

 

ok...

 

let's try contacting the Keep teem on Twitter.

 

A full week and a half later...

 

Ok...so apparently, the "we" doesn't refer to The Dragon Age Keep team. Odd.

So...EA support?

 

Sure! EA Support. I'll just go to their side and email their support tea...oh. They don't DO that anymore. Now our options are "asking other people, or use our support chat." Fine. Let's use support chat.

20 minutes of chat later, and my case has been "elevated to support, and someone will contact me."

That was a week ago.

WHY IN GOD'S NAME WOULD YOU EVEN ADD THE MESSAGE "WE CAN UNLOCK IT FOR YOU" IF NO ONE HAS ANY IDEA WHAT YOU'RE TALKING ABOUT?! Who the hell is the "we" in that message, and why is that it doesn't seem like they were TOLD they could unlock this?

Honestly, at this point this is getting pathetic...

[katerinafm]

Why does this matter so much to you though? You don't gain anything by unlocking it.

[WraithTDK]

Because having 93% complete...especially when I've actually COMPLETED 100% of something drives me crazy, and the fact that they can't get their act together and are now ACTIVELY ADDING stuff that causes the situation to make even LESS sense is even worse!

[enderandrew]

I would like to see 100% as well.

I never received Sir Isaac's armor despite buying Dead Space 2 during the promotion specifically for the cross-promotion. I've been in Origin chat several times and my Origin library shows I own the game, and the date I bought it. EA doesn't care. They won't fix it and unlock the item. They won't fix that the Signature Edition won't show up.

I have two missing DLC items I'd buy just to have 100% (Feastday Combo and DA2 Class item Pack) but I can't get 100% no matter what I do because EA has yet to give me an item, and the Keep doesn't recognize everything.

I'm also still missing one achievement from DA2 that I unlocked, but the Keep won't show (becoming Viscount).

[Cyrus032378]

BSN Legacy shows that I own all the DLCs for DA:O/A and DA2. But the Keep can't see them. WTF??    And to check that, go to your Profile and click on "My Games" then "Your registered game content".   

[WraithTDK]

BSN Legacy shows that I own all the DLCs for DA:O/A and DA2. But the Keep can't see them. WTF??    And to check that, go to your Profile and click on "My Games" then "Your registered game content".   

 

Oh, I know; when I tweeted DAKeep, I sent them these:

 

 

 

[Shard of Truth]

I don't know why this is still unsolved but since the soundtrack is always recognized, wouldn't it be the most easiest solution to simply tie the signature edition rewards to it? Meaning if the soundtrack is unlocked, so should be the rewards.

[Heidirs]

I don't understand why the Keep would even keep track of this stuff. What purpose does it serve?

 

To that end, I don't even know how to get to the menus you are on...

[WraithTDK]

I don't understand why the Keep would even keep track of this stuff. What purpose does it serve?

 

To that end, I don't even know how to get to the menus you are on...

 

Menu button (upper-left corner) > Career. There's an "accomplishments" section for each game, which tracks achievements and DLC.