No. Support is worthless. Four people killing is a 1,000 times better than 3 people killing and one idiot shield boosting. Kill fast. Kill often.
Well... playing support is worthless if you're a good player and good at killing. PUGs who have low skill level and bad weapons will at least be more useful by shield boosting, distracting the enemy with pets, debuffing, or playing melee Juggtank the whole game than they would by trying to kill stuff, failing, and watching from spectator mode.
Seriously, I played a Gold PUG a couple of weeks ago where I was synced by the last enemy of a wave (Banshee) that snuck up behind me just as I was killing the 2nd-to-last enemy (another Banshee), leaving one PUG to deal with this single Banshee. After trying for 10 minutes to kill it (no joke... 10 minutes), he ran up and got himself intentionally synced. I would have preferred if he was distracting the other Banshee with a Jugg instead of trying to play a Talon Merc with a Widow 1, no grenade gear, and no melee equipment.





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