284 réponses à ce sujet

[Zweijsters]

 I downloaded the DA:O Deluxe Digital Edition from the EA store. Everything went fine, had to wait till 5 november to be able to start installing it though, which I thought was weird since global release date was 3 november. Anyways, I download the wallpapers and the soundtrack, install the game and check the DLC tab. Only two items appeared there which were free to DL, so I checked my e-mail to see if I missed anything, and there it was. I would receive another e-mail when the content was available, now it's some hours later and I still don't have that e-mail. I am able to run the game fine, no connection problems or whatever. I'm just not receiving any redeeming codes in my inbox. Am I wrong in expecting redeem codes? Am I at fault somewhere? Because I have registered my game on this social network, but the extra's I'm supposed to get off pre-ordering, and off of the fact that it's the collector's edition (digital) shows nowhere. Neither does the Mass Effect 2/DA:O Armor. Any help would be very much appreciated. Or am I just impatient and is that e-mail going to land anytime soon?

[Bjovulf]

I have the exact same problem.. I have chosen to contact EA customer service as the email says.. Now i'm just waiting for a reply..

[Xoihuwpoa]

It seems there are several technical issues with DLC and extras...

Check also this topic.

[Fernando Melo]

There's been a few players noting that purchases from the EA Store (and other digital e-tailers) did not get their codes in an email. Please contact EA Store (or your e-tailer) as they should definitely be giving you this.

[ZMweijsters]

 I saw that topic, but I haven't received any redeem codes yet. That is my problem 

[Zweijsters]

 Sorry replied on the wrong account there. All this stuff is confusing the hell out of me 

Sent an e-mail to their customer's service now, fingers crossed.

Modifié par Zweijsters, 05 novembre 2009 - 07:48 .

[conphantus]

I've contacted EA about the same problem, but no answer so far

[Eltirno]

Same story, Digital Deluxe edition, no DLC, and EA store is not responding.

[Zweijsters]

 Well since a lot of people who bought it from the EA store seem to encounter this, it's probably just a delay or malfunction of some sort. At least they can't ignore all these paying customers, right? 

[KaaZe]

Japp, same here. Someone is slacking....

[Spaghetti_Ninja]

Me too, this is really annoying...



At least I'm not the only one.

[Eltirno]

Yeah, well, a reply saying "got a little glitch here, working on it" would have been nice, especially since their own 24 hour deadline for a response has passed.

[KaaZe]

It totally blows imho... it would have been very nice to have those codes when you start a new game.

[Zweijsters]

Eltirno wrote...

Yeah, well, a reply saying "got a little glitch here, working on it" would have been nice, especially since their own 24 hour deadline for a response has passed.

You've been waiting for 24 hrs already without a response?... dabble yuu tee ef

[Kulin]

Fernando Melo wrote...

There's been a few players noting that purchases from the EA Store (and other digital e-tailers) did not get their codes in an email. Please contact EA Store (or your e-tailer) as they should definitely be giving you this.

I don't think the words "a few" are correct or a good choice. It seems like EVERY Customer of the German Digital Deluxe Edition hasn't got any keys until now. There are many threads in different forums which are able to proof you that this is a general problem. Since most are in german language there are still no replys. Seems like you only hired moderators but nobody who is actually able to help us or who reads the german forums.

It would be really nice if you could help us with this.

Modifié par Kulin, 05 novembre 2009 - 10:21 .

[Vassag0]

Same problem here in DK

[Teshronesh]

Same problem here

[Mace20]

Same problem here. I've mailed my e-tailer to send me the codes. Although i think i won't get any -.-.

[Archangel0228_]

downloaded and used my DLC codes bought my game VIA steam having the same problem.

[Sugandhalaya]

Same problem here...and i don't even have an key for the game in the overview of my EA purchases, so i can't register my game at the bioware social thing

[Walhorin]

Same problem , I haven't received any mail yet from them concerning promo codes for my dlc even though I did buy the digital special edition .

I used their internal email us thingy, but no response except an automated blood armour can be redeemed through using the promo code sent to you. Deuh... I didn't get the promocode thats why I am sending this...

Suga: I got my key through the game (configuration and then game and my key showed up). But it was the same as the one handed out in the preload e-mail.

Order ID: number
Product ID: number
Product Name: Dragon Age:™ Origins Digital Deluxe Edition
Release Date: 02 November 2009
Digital Rights: number (you have to format it as xxxx-xxxx-xxxx-xxxx-xxx when you input it)

Your
exclusive pre order items for Dragon Age:™ Origins Digital Deluxe
Edition will be delivered in a separate email. Please allow up to 48
hours to receive this email. If you do not receive this email please
contact customer services.

Modifié par Walhorin, 05 novembre 2009 - 11:09 .

[wall-]

Same problem her

[Florindel]

Same problem here - and I bought the English version via EASTORE.DE

All the promo codes are missing. I have stone prisoner and Wardens Keep listed as available DLC for points though.

[Slickz0r]

Same problem here - ordered via steam , deluxe edition etc. Hopefully this will resolve asap, quite annoying when they are marketing a product with these kind of bonuses.

[JoarThu]

same problem as Florindel no extra items whatsoever but stone prisoner and Wardens keep available as download for points