Blaming the (former) fans for the current state of things is not going to help anyone, it's not constructive and assigns guilt to (some) people who have done nothing wrong.
I don't think those folks that have valid criticisms and are being respectful in their frustrations are doing a thing wrong. I have read fans that are now no longer into the series because of what happened with this game. You know what the difference is between them and the most toxic posters? They may be frustrated, but they don't see a need to take it out on everyone else. They offer valid and constructive ideas and concerns about the game. They don't start crying that there is a feminist agenda; that everyone that every worked for this game should be fired. Most of the people I've talked to that were unhappy aren't like that. Those are the majority of unhappy posters that I'm talking about, and those concerns should definitely be heard. Again, contrary to what some posters might think, most of the players that are greatly let down by the game offer ideas and concerns without resorting to troll behavior.
You don't think that the more toxic fans affect the company? It has before, according to former BioWare employee and co-founder Trent Oster.
http://www.ign.com/a...nders-departure
http://www.nowgamer....ex-bioware-dev/
This list is based upon threads and posts I've personally witnessed just in regards to DA:I. This is the minority of fans, but I'm sure the forums isn't the only place that the DA staff gets to read the following said to them. These toxic posts aren't the complaints about bad AI or poor tactical cam. Or the thoughtful posts that calmly illustrate what went wrong for someone in the game. I think a few bad apples are making it hard for everyone. I've seen posters state...
1) BioWare hates straight men, because Cass and Josie don't look pretty enough.
2) Everyone that worked on DA:I should be fired.
3) That BioWare should quit their successful publisher to do a Kickstarter
4) That BioWare "let" EA ruin their games. Nevermind that EA was their publisher back in the ME1 days.
5) That the writers are "catering to the gay agenda."
6) That anyone that likes this game is a sheep. As one poster put it, "This game was apparently made by people that think all gamers are drooling bucket heads."
7) Straight up harassment through PMs to the writers and developers.
8) Accusations towards the writers, such as folks that tried to claim that Mary Kirby not making Vivienne a romance was racist.
9) Misquotes attributed to the staff, like David Gaider suddenly "hating the idea of a dwarf romance" and the comments made towards him.
10) Everything not-sexy in the game is the LGBT/feminists fault, somehow. I've seen folks say that both groups were somehow responsible for the removal of brothels and the like.
11) Personal attacks from (yes) the LGBT community towards Lucas, the man that wrote Sera because "straight men shouldn't write lesbians because they can't know what it's like."
12) Stating that the lack of good hair options for female characters meant that, "BioWare still thinks of women as second class citizens."
13) Go into any positive thread to talk about how much the game sucks and how much others suck for liking it.
My solution was two-fold for the developers and writers in this case.
1) They should use the ignore feature. It can be frustrating to read posts and threads like that, and I don't think they should have to. However, I figure if the staff just places the worst cases on ignore, not quote the trolls and address the rest of the fanbase, it would help. In fact, I think them doing so would help discourage that behavior. I remember when Allan was around a lot and many threads were a lot more productive and civil. It wasn't because he was usually doing something special or moderating, but rather just calmly talking to the fans. Even with some of the more angrier folks, because he felt their voices were just as valid. That led to some of the best debates I've seen on the forums, where everyone learned something and walked away with mutual respect. Sometimes I wonder if just having the staff around would help encourage civil behavior.
2) There is management training courses in several different fields of work dedicated to handling problem customers, and some even extend those to dealing with people online. I feel that more interaction by the devs would certainly help the community, but I feel that a training course like the one I'm thinking of would make their life easier. It might help give them the tools to handle posts like that, and I think everyone would benefit from it.