141 réponses à ce sujet

[AppalachianApex]

A few of them have said that they use social networks a lot and they don't have the time to handle discussions on several different services at once so they just choose one and stuck with it (such as twitter).

 

But again I don't blame them, the last time an employee posted here regularly every single thing that was typed was torn apart, taken out of context, and then thrown back in the persons face with anger and vile despite the fact the employee was trying to get feedback and trying to answer questions as best they could.

 

As I said before, I wouldn't try and made conversation here if I were them, this place is death.

 

But we don't need conversation. All we need is a single word to close the book on these long-standing issues. It doesn't have to be here. Twitter, an official announcement, something. Anything. Just put an end to the confusion and speculation.

[cotheer]

Presidential campaign ended in November. Keep up people.

[wolfsite]

As I said before, I wouldn't try and made conversation here if I were them, this place is death.

 

But we don't need conversation. All we need is a single word to close the book on these long-standing issues. It doesn't have to be here. Twitter, an official announcement, something. Anything. Just put an end to the confusion and speculation.

I know they have tried in the past, but it didn't help as you had those few people who go up and call them liars or accuse them of something they never did or had no intention of doing, which just got things out of control.

[line_genrou]

They just PR talk now. And during pre-launch. After you bought the game, who cares.

[Torgette]

"Thankful" for a tiny update adding some items and other **** that should've been in the game to begin with? I dunno man. I don't think Bioware listens to us at all. They do solely what EA tells them to, and we all know EA's execs would sell off their own souls for a few pennies if they could. Bioware obeys EA, EA obeys its shareholders, its shareholders obey money.

 

If they don't like it, they can borrow money to buy back their own stock, otherwise that's how the real world works - better get over it.

[Peranor]

Well. I agree that Bioware have to talk to us. But maybe not in the way OP describes.

I didn't even know this Black Emporium DLC was on it's way untill I saw a short article about on a random news site, and it was the same with Jaws of Hakkon. I haven't been playing the game actively for a while. But I've been visiting the "News & Announcements" section of these forums a few times per week in case there was new about patches and/or new DLC. But nothing, not a peep. But I was silly expecting such news posted there I guess...

[Shechinah]

(to Peranor) If you need to know about any new DLCs or news, it is best to check the "No Spoilers" section since it has announcements threaded though it would be good if Bioware would post an announcement in the news section as well.

[line_genrou]

It was DLC that was in the game months ago, before release even, as with all EA DLCs. It's shocking they aren't charging for it, I'll give you that, but it doesn't change the fact that you shouldn't be "thankful". Bioware carefully cut the DLC out of the original game to repackage later; every single DLC yet released for Inquis was already IN the game, yet they cut it out to sell it later. That's how EA DLC works.

 

They are probably not charging because the hype is over now, Witcher 3 is coming out this month (with a bunch of free DLCs) and the casuals that they love so much now are quickly searching for something new.

[Kierro Ren]

and people wonder why the staff don't visit here.

 

How about you hold them, and I'll hit them repeatedly with my squeaky hammer. It could work,   Vader voice "You don't know the power of the darkside of squeaky hammers!"

[Peranor]

(to Peranor) If you need to know about any new DLCs or news, it is best to check the "No Spoilers" section since it has announcements threaded though it would be good if Bioware would post an announcement in the news section as well.

 

Makes perfect sense. The News & Announcements section must be for, uhm... other...news and... announcements?

[Aquarius121]

It really is surprising that a company as large and profitable as EA/Bioware doesn't have a team of people dedicated solely to this purpose. You'd think in 2015 that corporations would have learned to use social media and the internet to their advantage, as a more informal way of communication between consumer and producer, instead of coming off cold and robotic. Answering questions, easing tension and just being more present in general would do a lot to build even more customer loyalty, not to mention the positive PR they could garner by being more personable.

 

I haven't been able to experience the Black Emporium due to Origin being stubborn (it keeps either downloading past 100% or giving me an error screen immediately after 100%) but I'm excited to use the mirror

 

*But* I also assumed that changing the Skyhold outfit would be included...I know it was never listed as part of the update, but between the long wait and the many requests, it just kind of seemed like a little surprise they'd add. That's what happens with silence...assumptions.

[AppalachianApex]

 

*But* I also assumed that changing the Skyhold outfit would be included...I know it was never listed as part of the update, but between the long wait and the many requests, it just kind of seemed like a little surprise they'd add. That's what happens with silence...assumptions.

 

[Lethaya]

*But* I also assumed that changing the Skyhold outfit would be included...I know it was never listed as part of the update, but between the long wait and the many requests, it just kind of seemed like a little surprise they'd add. That's what happens with silence...assumptions.

 

... All the same, to be fair, ah. You know what they say happens when you assume things, yes? XD

 

I tend to take what devs take at face value. Expecting surprises is bound to get you disappointed more often than not. Now, if things they had stated would be in weren't included, that'd be a legitimate issue, and while I understand the frustration... all the same. Bioware said in multiple places the features they planned on including here, and new hairstyles/pajamas/Qunari armor sets weren't ever listed among them.

[Grieving Natashina]

Didn't there used to be someone who's job it was to talk to us? And by us I mean the online stuff as a whole but then she left and we changed boards. BW have been a lot quieter ever since.  

Her name was Jessica Merizen and she left last year.  Her cosplay business really took off and she wanted time to focus on that.  We do have a new community manager, named David Hulegaard.  Last online: Feb 16th.  

 

http://forum.bioware...avid-hulegaard/

 

I don't know if a BW community manager is supposed to be hands-off, but from all the research I did last week looking into what a forum community managers typical duties were, something is fishy here.  They are supposed to be active on the forums.  Perhaps if a dev or Mr. Hulegaard himself came on here to tell us what his job was, I wouldn't be so frustrated.  

 

As it stands, Mr. Hulegaard appears to be not doing half of his job, (half of his job according to my research has nothing to do with the forums themselves and judging from his twitter feed, he's doing that part of his job) and he's supposed to be the community manager for both DA and ME.  The devs and writers are one thing, and they truly don't "owe" us anything.  However, Mr. Hulegaard is a BioWare rep that, from everything I've read about his job, is getting paid to be on the forums.  And he's MIA.  

 

As I said last week, what gives?

 

Edit: You know, I think that if Mr. Hulegaard actually looked at the forums, certain posters like the one that kept spamming Cassandra threads might not have been allowed to run around for an entire month.  

[ModernAcademic]

Someone is used to having their way all the effing time.

Bioware are not your parents.

[Aquarius121]

... All the same, to be fair, ah. You know what they say happens when you assume things, yes? XD

 

 

Point taken.

 

Doesn't mean some assumptions aren't sort of understandable. Right...? 

[AppalachianApex]

Someone is used to having their way all the effing time.

Bioware are not your parents.

 

No one's asking them to be.

It's entirely reasonable to ask that they at least acknowledge some of the longest-standing and most outspoken issues that players have with the game.

[Lethaya]

Point taken.

 

Doesn't mean some assumptions aren't sort of understandable. Right...? 

 

Heheh.

 

Of course they are! Human nature and all that. xD Still, doesn't exactly make it Bioware's fault in the end.

 

Though I do agree entirely with Natashina. The forums could use with a community manager or administrator of some sort. An active presence, at least, would be helpful.... and a bit more professional, I would think? >___>

[Morroian]

They're too busy working on the DLCs and patching the game to talk. Besides, most comments here are so hostile it's quite understandable they won't come here. However, if they had a community manager and some better PRs, we wouldn't be here right now.

 

This forum is not that bad, there has been some hostility from some posters but thats largely due to the silence from BW. It becomes a vicious circle. And as has been noted there is a community manager who hasn't posted since Feb and therefore doesn't appear to be doing his job. When modders can create new hairstyles and a toggle for the skyhold outfit quite effortlessly it does make people wonder why BW doesn't put some effort in when they did promise constant development.

[Grieving Natashina]

This forum is not that bad, there has been some hostility from some posters but thats largely due to the silence from BW. It becomes a vicious circle. And as has been noted there is a community manager who hasn't posted since Feb and therefore doesn't appear to be doing his job.

Correction.  He hasn't posted since November 17th, according to his profile.  He hasn't been online at all since Feb, so that's why most folks don't know he exists.  I agree about the vicious cycle completely.  Like I mentioned earlier, perhaps if he had actually read the forums some of the worst of the worst cases wouldn't have been allowed to stay on the forums. 

[BansheeOwnage]

Correction.  He hasn't posted since November 17th, according to his profile.  He hasn't been online at all since Feb, so that's why most folks don't know he exists.  I agree about the vicious cycle completely.  Like I mentioned earlier, perhaps if he had actually read the forums some of the worst of the worst cases wouldn't have been allowed to stay on the forums. 

Inactive exactly since launch, eh?

[Grieving Natashina]

Inactive exactly since launch, eh?

Funny that.     

 

Been tempted to say something on twitter, but I'm likely to get ignored or get a snarky response if I go that route.  I find it interesting that both the devs and the fans tend to be more polite on the forums when we're all talking here.  Less dismissive snark or bitter comments and more productive conversation from both sides.  

[BansheeOwnage]

Funny that.     

 

Been tempted to say something on twitter, but I'm likely to get ignored or get a snarky response if I go that route.  I find it interesting that both the devs and the fans tend to be more polite on the forums when we're all talking here.  Less dismissive snark or bitter comments and more productive conversation from both sides.  

That's part of the reason I don't bother with twitter either. I agree that everyone seems to get along better here. Yet another reason to choose to talk on their official forums, since according to them, they had to pick. I get that it can be a lot to manage, but... it's why this place is here

[Grieving Natashina]

That's part of the reason I don't bother with twitter either. I agree that everyone seems to get along better here. Yet another reason to choose to talk on their official forums, since according to them, they had to pick. I get that it can be a lot to manage, but... it's why this place is here

I got very scathing in a post last week about it.  Since I'm much more mellow about it, I can say that constantly being directed towards social media for answers is annoying as hell.  Twitter is likely to give you a dismissive, curt or snarky post.  It doesn't appear that they read FB comments aside from the barest of moderation. Being told to leave a comment at the end of a blog with little to no response.  Having a community manager non-existent while trolls like the one that started with a V running around saying some of the most repugnant things over and over again, to the point where those that supported his some of his points were sick of the monotony in his posts.  Being told "we're listening to feedback" without really telling us what they've been listening to.  This is a big fan base and if I could capitalize on the different ideas/issues/concerns that the community had, I'd be rich.  The end product isn't always clear as to what their intentions were.  I would never accuse them of lying, but without even utilizing their community manager, many posters are left up to their own interpretation.  

 

A lot of folks dislike or even hate social media and would rather come to the official forums for official news.  Heck, we can't even read patch 7 notes unless we hit up the blog section of the site.   I honestly think an active community manager would help with this.  You know, make sure the latest patch notes are up on the forums the day a new patch/content release is out.  Addressing trolls and concerns in the community, and not have us beg the BioWareMod to get the worst of the bottomfeeders out.  Maybe even giving us a peek behind the curtain.

 

 I remember Allan among others would explain more about a dev's point of view or what exactly a specific dev does, which helped clarify things for other posters.  I read some posts from David Gaider that went a long way to explaining why the DA team went a certain direction.  I didn't always like it, but that's the dice you roll when you ask a question.  Sometimes the answer you hear isn't what you're going to want to hear or something you like hearing.  So I always appreciated the time that Jessica, Allan, DG, John Elper, Conal Pierce and yes even Chris Priestly (when he wasn't on a power trip) have taken with us over the years.

 

I need to stress again that I don't think the writers or developers owe us anything, and that the way that some of the forums treat those people is wrong.  However, a community manager is supposed to be that middle ground between the devs and the fans.  

 

I don't hate on EA or BioWare, and I'll never entirely understand the crazy levels of vitriol that is flung their way.  Even with that said, there are times where I can understand where some of the angriest people are coming from on this.  It does bug the crap out of me that the person that is supposed to be communicating with the fans last posted on launch day and hasn't even bothered to come online for almost 3 months.  

 

Is there some sort of policy that states that interaction on the boards is discouraged and even the community manager is recommended to communicate through any accepted method that isn't the forums?  I can live with it if that's the case.  I won't exactly like it, but I wouldn't rant and rave about it.  I'll have a better understanding as what I should expect. 

[BansheeOwnage]

I got very scathing in a post last week about it.  Since I'm much more mellow about it, I can say that constantly being directed towards social media for answers is annoying as hell.  Twitter is likely to give you a dismissive, curt or snarky post.  It doesn't appear that they read FB comments aside from the barest of moderation. Being told to leave a comment at the end of a blog with little to no response.

 

A lot of folks dislike or even hate social media and would rather come to the official forums for official news.  Heck, we can't even read patch 7 notes unless we hit up the blog section of the site.

 

So I always appreciated the time that Jessica, Allan, DG, John Elper, Conal Pierce and yes even Chris Priestly (when he wasn't on a power trip) have taken with us over the years.

Agree completely about the community manager, but you know that, so on to the rest! Count me among the people who don't particularly like going to social media to get news about my games, or in general. But that's not the worst part. It's that social media is so poorly structured as either a platform for discussion, or an avenue for honest feedback. It's hard to sum up most of the issues in less than 140 characters, unless (ironically) you want to sound demanding. I mean, just look at that wall of text from my BE thread! That's the price of trying to really put all of my relevant thoughts out there. I couldn't possibly do that on twitter, or facebook, unless I just linked the thread, and that would very likely get nowhere.

 

Because of this, there is no place whatsoever that feedback is properly discussed with devs (except multiplayer. Good job MP devs!). Even if they have people who look over this stuff, nothing is discussed. It really is sad that if you did bother to post on twitter though, like you said, you'd get a snarky or dismissive response. There is just no point. As for facebook, I've heard that they like removing negative posts from the board until all that's left are GOTY posts, but I can't confirm that. That was also months ago.

 

Oh, geez, the old days of Jessica and Chris      Not my favourite pair. I wasn't impressed at Jessica repeatedly trying to explain certain aspects of ME3 in completely incorrect manners (she said the Normandy crashed on Earth in ME3, then after being corrected, said it was Mars, despite going there in the same game and knowing it's still red ). It's amusing to remember, though. As for CP, well... he called me out personally, on a popular thread, in front of everyone, for having a lot of posts Very responsible.