141 réponses à ce sujet

[DarthLaxian]

They're too busy working on the DLCs and patching the game to talk. Besides, most comments here are so hostile it's quite understandable they won't come here. However, if they had a community manager and some better PRs, we wouldn't be here right now.

 

Hey,

 

is the hostility any wounder, if the constantly let us hanging and/or tell us that their (artistic) vision ist so profound that they can disregard any comments (and even put things in like the refuse ending in ME3 -.-)...I don't think so

 

I mean I agree that talking with agitated people isn't one of my favourite ways to pass the time, but if I've pissed them off in the first place, I think it's my duty to talk to them (particularly if I want to sell even more stuff (in this case: games) to them!) and address their concerns!

 

So over all, yes:

 

I agree they should talk to us - even if it's only to tell us why they can't do what we want

 

greetings LAX

[JWvonGoethe]

BioWare abandoned these forums about 6 months ago. Why are people still surprised?
 
Here's just a few reasons why they probably got fed up (extremely NSFW):
 
Reason No. 1
 
Reason No.2
 
Reason No. 3
 
Reason No. 4
 
Reasons Nos. 5 to infinity

I personally can't blame them.

[Char]

BioWare abandoned these forums about 6 months ago. Why are people still surprised? Here's a few reasons why they probably got fed up (extremely NSFW): Reason No. 1 Reason No.2 Reason No. 3 Reason No. 4 Reasons Nos. 5 to infinityI personally can't blame them.

Dear gracious. What did I just read in those links?

As much as I miss chatting to the devs they inevitably got swamped by millions of opinionated people and blatant trolls. It's not fair to ask them to put themselves out there when they were just consistently being exposed to rudeness and criticism and the compliments from the rest of us doesn't mitigate that.
They aren't obliged to talk to us any more than Bruce Dickenson is required to chat with me about the latest Maiden album, or deal with my demands for a concert in my local town hall.

They're still quite responsive on twitter for anyone with a particularly burning desire to be heard and an opinion that can be expressed within a 140 charater limit.

[Grieving Natashina]

BioWare abandoned these forums about 6 months ago. Why are people still surprised?
 
Here's just a few reasons why they probably got fed up (extremely NSFW):
 
Reason No. 1
 
Reason No.2
 
Reason No. 3
 
Reason No. 4
 
Reasons Nos. 5 to infinity

I personally can't blame them.

One was the worst was a there was a thread in which at one point where a poster in all seriousness accused Cassandra of raping the Inquisitor.  That was a particularly awful moment as well.  Sad that I've read all of those threads you linked.  It still doesn't change that the community manager doesn't even come online.  I can't blame the devs or writing team for staying away, but the CM has no excuse for being so absent.

[Torgette]

Something about Bioware games makes people lose their damn minds.

[Char]

One was the worst was a there was a thread in which at one point where a poster in all seriousness accused Cassandra of raping the Inquisitor.  That was a particularly awful moment as well.  Sad that I've read all of those threads you linked.  It still doesn't change that the community manager doesn't even come online.  I can't blame the devs or writing team for staying away, but the CM has no excuse for being so absent.

Do they even have a community manager at the moment? :/

[Dreamer]

Do they even have a community manager at the moment? :/

 

This is a tough question to answer. It's possible they have one on the books (usually one for each title), but it could be that EA/BioWare has changed how community managers actually do their jobs. Where they once dealt directly with fans, maybe they're now just glorified PR people.

[Grieving Natashina]

Her name was Jessica Merizen and she left last year.  Her cosplay business really took off and she wanted time to focus on that.  We do have a new community manager, named David Hulegaard.  Last online: Feb 16th.  

 

http://forum.bioware...avid-hulegaard/

 

I don't know if a BW community manager is supposed to be hands-off, but from all the research I did last week looking into what a forum community managers typical duties were, something is fishy here.  They are supposed to be active on the forums.  Perhaps if a dev or Mr. Hulegaard himself came on here to tell us what his job was, I wouldn't be so frustrated.  

 

As it stands, Mr. Hulegaard appears to be not doing half of his job, (half of his job according to my research has nothing to do with the forums themselves and judging from his twitter feed, he's doing that part of his job) and he's supposed to be the community manager for both DA and ME.  The devs and writers are one thing, and they truly don't "owe" us anything.  However, Mr. Hulegaard is a BioWare rep that, from everything I've read about his job, is getting paid to be on the forums.  And he's MIA.  

 

As I said last week, what gives?

 

Edit: You know, I think that if Mr. Hulegaard actually looked at the forums, certain posters like the one that kept spamming Cassandra threads might not have been allowed to run around for an entire month.  

I don't usually quote myself, but my post from yesterday covers it.  Fun fact: The last time he even posted was the day the game launched, November 17th.  If I knew what a community manager for BioWare was supposed to do, if they were even supposed to be on the forums at all, I wouldn't get frustrated.  As it is, I have no way of knowing what he does or even really what he's like due to his lack of presence on the forums and no clear explanation either.  Everything I found suggested that being offline for almost 3 months and nearly 6 months with no posting was not a good way to handle the community manager position.  If BioWare is different somehow, I'd like know.  Then that way I can expect little to no presence by any BW representative on the forums.  Devs, writers, they don't need to be here and I don't blame them.  The CM though?  Something's up.

[Char]

I don't usually quote myself, but my post from yesterday covers it.  Fun fact: The last time he even posted was the day the game launched, November 17th.  If I knew what a community manager for BioWare was supposed to do, if they were even supposed to be on the forums at all, I wouldn't get frustrated.  As it is, I have no way of knowing what he does or even really what he's like due to his lack of presence on the forums and no clear explanation either.  Everything I found suggested that being offline for almost 3 months and nearly 6 months with no posting was not a good way to handle the community manager position.

Thanks!
I've just been looking him up. He does state that he isn't in a public-facing role, but one would think that the whole purpose of a community manager is at least to engage in the community at the bare minimum. Hmmm

[Ariella]

One was the worst was a there was a thread in which at one point where a poster in all seriousness accused Cassandra of raping the Inquisitor.  That was a particularly awful moment as well.  Sad that I've read all of those threads you linked.  It still doesn't change that the community manager doesn't even come online.  I can't blame the devs or writing team for staying away, but the CM has no excuse for being so absent.

 

This I grant. It's very, very weird that the CM is absent for so long. I supposed it could be health or family issues, but still.

[line_genrou]

This I grant. It's very, very weird that the CM is absent for so long. I supposed it could be health or family issues, but still.

But isn't he active on twitter?

Twitter is just PR. That's it.

The forum is about caring and listening to the fans.

 

We know where EAware stand now.

[turuzzusapatuttu]

LOL, I don't even know who the CM is...

[Morroian]

Thanks!
I've just been looking him up. He does state that he isn't in a public-facing role, but one would think that the whole purpose of a community manager is at least to engage in the community at the bare minimum. Hmmm

 

How can a community manager not be a public facing role? Thats the very definition of what a CM should be.

[Winged Silver]

I can understand that keeping up with multiple platforms that the fans frequent could be tough, but I'm honestly really surprised that this would be the one that seems to get so little love from the CM. The writers and devs aren't obligated, though it's always nice to see them, but I guess I struggle to see why twitter is somehow the go to place for DA related things, instead of, you know, its own forum. If someone does send a tweet over to Bioware twitter, I hope they'll share a pic/link of it so we can all see it. I'm usually pretty optimistic, but it's a little disheartening. 

 

And I'll admit, I also would have liked to have heard something from Bioware in regards to the oft-asked questions about hair, Skyhold outfits, etc. Sure, looking back in hindsight (you know what they say...it's 20/20) making any assumption that any of that was being included in BE wasn't the most logical thing, but they kept delaying it, and said very little. It's not crazy that some people, myself included, might have let their imaginations run a little wild in thinking we might be in for a treat, since it did seem like a neat little place to squeeze in some things. It could still happen. The thing is, I'd totally pay for that sort of thing to be added. I did it for some of the outfit packs in ME2/ME3, so it's not like there isn't a profit to be potentially made here. I suppose they're just focusing on other things, and to everyone who's currently enjoying the MP DLC, I'm happy for you I just hope we'll see some of the more frivolous things added sometime soon too.

 

And if they're never planning on doing it, I would hope they'd just say that. The silence makes me think they're considering it/tossing it on a back burner/currently working on it, or something, but a little update would be nice to see. But I guess all that's really left to do is wait and see.

[Char]

How can a community manager not be a public facing role? Thats the very definition of what a CM should be.

Despite the website post I saw that on, his twitter currently states he is a content manager, not community manager. Maybe they've retired the position? :S

Source for previous post here: http://davidhulegaar...nity-management

Edited to add that this post describes his general daily activities. Forum not mentioned, FB and Twitter prioritised.
http://davidhulegaard.com/?p=1469

[Morroian]

So they have no community manager now. Wow! Says a lot really.

[duckley]

For me it was just a hope. I will gladly pay for the additional content that I want, if bioware is willing or able to produce it.

[BansheeOwnage]

For me it was just a hope. I will gladly pay for the additional content that I want, if bioware is willing or able to produce it.

Yes. For some reason people accuse us all of expecting and demanding this from Bioware, even after expressly explaining that's not what we were doing. I get that they didn't make us get our hopes up, but it's natural to do that and if they don't want us to, they can communicate with us.

[Fade-Touched-in-the-head]

... a minority that's only noticeable because they are being very, very vocal, like petulant children screaming their lungs out in a store because they want that candy.

That’s not what makes them noticeable. It's feeding them which is what makes them noticeable and everyone else only have themselves to blame. A 32-page thread devoted to "boob plate armor" for Christ's sake. Is it any wonder the devs might take a cursory glance at this section and then possibly decide that their time could be better spent elsewhere?

[Erstus]

BioWare abandoned these forums about 6 months ago. Why are people still surprised? Here's just a few reasons why they probably got fed up (extremely NSFW): Reason No. 1 Reason No.2 Reason No. 3 Reason No. 4 Reasons Nos. 5 to infinityI personally can't blame them.

Oh, wow! My sides! Best laugh of the day after reading those linked threads. Especially the first one

[BansheeOwnage]

That’s not what makes them noticeable. It's feeding them which is what makes them noticeable and everyone else only have themselves to blame. A 32-page thread devoted to "boob plate armor" for Christ's sake. Is it any wonder the devs might take a cursory glance at this section and then possibly decide that their time could be better spent elsewhere?

I agree, people should stop responding to those threads. I just ignore them. Let them sink to the bottom of the forums.

[Gileadan]

This weird absence/lack of a community manager can't even be pinned on EA, because other EA owned studios like DICE actually interact with their customers despite getting lots of flak. Heck, that company even adds clever easter eggs like the megalodon or the Phantom Program thing.

In fact, I have a hard time trying to come up with any other studio who practice this Hissing Wastes approach to customer care. This forum is moderated so at least a part of the posts are being read...but only to check them for TOS violations. I mean, not even patch notes? That's definitely below average.

[AlanC9]

And I'll admit, I also would have liked to have heard something from Bioware in regards to the oft-asked questions about hair, Skyhold outfits, etc. Sure, looking back in hindsight (you know what they say...it's 20/20) making any assumption that any of that was being included in BE wasn't the most logical thing, but they kept delaying it, and said very little. It's not crazy that some people, myself included, might have let their imaginations run a little wild in thinking we might be in for a treat, since it did seem like a neat little place to squeeze in some things. It could still happen. The thing is, I'd totally pay for that sort of thing to be added. I did it for some of the outfit packs in ME2/ME3, so it's not like there isn't a profit to be potentially made here. I suppose they're just focusing on other things, and to everyone who's currently enjoying the MP DLC, I'm happy for you I just hope we'll see some of the more frivolous things added sometime soon too.
 
And if they're never planning on doing it, I would hope they'd just say that. The silence makes me think they're considering it/tossing it on a back burner/currently working on it, or something, but a little update would be nice to see. But I guess all that's really left to do is wait and see.

I guess my question about this would be... why think about this stuff? At all? I can see thinking and talking about design issues that are actually interesting in themselves; we're having a good time speculating about ME4 moving to Andromeda over on that board. But hair? Either better hair will show up sometime, or it won't.

[BansheeOwnage]

I guess my question about this would be... why think about this stuff? At all? I can see thinking and talking about design issues that are actually interesting in themselves; we're having a good time speculating about ME4 moving to Andromeda over on that board. But hair? Either better hair will show up sometime, or it won't.

That's a pretty silly statement for you, Alan. It's not a choice to be annoyed about the hair. And we don't talk about it because it's interesting, we talk about it because we're collectively shocked about how bad it is. And yeah, it'll show up or it won't, so in the mean time, we'll keep giving our feedback. If we didn't we wouldn't get it for sure!

[Kantr]

Perhaps it's too late to make the forums a nice environment for the devs now, even if a community manager was appointed to clear up these forums.